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Iseo sofia Luckey User Manual

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Luckey User Manual
Sofia part of ISEO - Smart access, digital control.
https://www.sofialocks.com
Registered Office: Via San Girolamo 13, 25055 Pisogne (BS), Italy
Operational HQ: Via Gianfranco Zuretti, 34, 20125 Milano MI

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  • Page 1 Luckey User Manual Sofia part of ISEO - Smart access, digital control. https://www.sofialocks.com Registered Office: Via San Girolamo 13, 25055 Pisogne (BS), Italy Operational HQ: Via Gianfranco Zuretti, 34, 20125 Milano MI...

  • Page 2: Table Of Contents

    Luckey User Manual Contents Definitions and general concepts ....................11 Bluetooth ................................11 Browser ..................................11 Cloud ..................................11 Data on Lock ................................. 11 Data on card ................................11 Domain ..................................12 Firmware ................................12 Gateway .................................. 12 Users ..................................12 1.10 Plant ..................................
  • Page 3 Luckey User Manual 2.4.6 Motorized lock for armored doors X1R Smart ..............22 2.4.7 Smart Locker ............................22 2.4.8 Smart Relay ............................... 23 Compatible badges and readers ......................23 Types of users..............................24 2.6.1 Administrator Users ..........................24 2.6.2 Users ................................24 2.6.3 Installer Users (installer)........................
  • Page 4 Luckey User Manual Luckey Web: Administration Software.................. 43 Access: system selection..........................43 Administrator login ............................43 Password recovery ............................44 General structure ............................. 44 Language selection ............................45 Dashboard ................................45 Floor Plans................................46 5.7.1 Create and Manage Floor Plans ....................46 5.7.2 Browse and Monitor Locks ......................
  • Page 5 Luckey User Manual 5.20 Smartphone open errors ........................67 5.21 Exporting events ............................67 5.22 Administrators and collaborators ..................... 68 5.23 Smartphone access for Administrators ..................68 5.24 Two-factor authentication ........................69 5.25 Manage mobile devices limitation ....................69 5.25.1 Limited Smartphone Control ......................
  • Page 6 Luckey User Manual 7.5.5 Personal PIN recovery ........................84 Settings menu ..............................84 [Administrator feature] Reading locks events ................85 Multi Location ..............................86 Error messages ..............................86 7.9.1 Opening denied by the system. Check your credentials or contact the plant administrator ................................
  • Page 7 Luckey User Manual 8.1.13 What is an access rule? ........................91 8.1.14 How do I add an access rule for smartphones? ..............91 8.1.15 Why, when creating a smartphone access rule, in the User Tags section, do I add two base tags and no user is selected?......................92 8.1.16 I have an Easy system: why do I add "NO UPDATED"...
  • Page 8 Luckey User Manual 11.4 Read door events ............................110 11.5 Create an F9000 credential........................111 11.6 F9000 key Validation Period ........................112 11.7 Programming an F9000 key ........................112 11.7.1 Physical validators ..........................112 11.7.2 Validate via mobile application (F9000 ON) ................. 113 11.8 F9000 LED signaling table ........................
  • Page 9 Luckey User Manual 16.2 HyperGate LITE installation ......................... 131 16.2.1 LEDs and Signaling ..........................132 16.2.2 Turn on the HyperGate LITE Configuration Mode ............132 16.2.3 Factory Reset ............................133 16.2.4 Select an HyperGate LITE to configuration ................. 133 16.2.5 HyperGate LITE network configurations ................
  • Page 10 Luckey User Manual 19.1 Install an HyperSensor DS ........................155 19.2 Associate a Sensor to a Smart Lock ..................... 156 19.3 Access Sensor History ........................... 157 Add-on: Luckey Communication ..................158 20.1 Create a communication ........................158 20.2 Read a communication .......................... 159 Add-on: Luckey Object Register ..................
  • Page 11 Luckey User Manual Copyright © 2024 Sofia SRL LUCKEY - User Manual SOFIALOCKS All trademarks shown belong to their legitimate owners; third-party brands, product names, trade names, names corporations and companies mentioned may be trademarks of their respective owners or registered trademarks of other companies and they have been used for the sole purpose of explanation and for the benefit of the owner, without any purpose of violating the rights of Copyright in force.

  • Page 12: Definitions And General Concepts

    Luckey User Manual 1 Definitions and general concepts 1.1 Bluetooth Bluetooth (often abbreviated as BT) is a technical-industrial data transmission standard for wireless personal networks. It provides a standard, economical and safe method to exchange information between different devices through a short-range safe radio frequency able to search the devices covered by the radio signal within a radius of some tens of meters, making them communicate with each other.

  • Page 13: Domain

    Luckey User Manual 1.6 Domain A domain name, in computer science, consists of a series of strings separated by dots, which identifies the domain of administrative autonomy, authority or control within the Internet. Domain names are formed by the rules and procedures of the Domain Name System (DNS).

  • Page 14: Smartlock

    Luckey User Manual 1.12 Smartlock A Smart Lock is an electromechanical lock that can be locked or unlocked by the controls of an authorized device. These commands are given via wireless communication protocol and a cryptographic key. 1.13 Smartphone In electronics, the smartphone is a mobile phone with computing memory and data connection capabilities much more advanced than normal mobile phones, based on an operating system for mobile devices.

  • Page 15: Introduction And General Concepts

    Luckey User Manual 2 Introduction and general concepts Luckey, developed by Sofia Locks, a part of ISEO Ultime Access Technologies Group, is a cloud-native access management solution that offers a high level of integration and advanced features such as big data analysis, meeting rooms management, custom software extensions, and exceptional flexibility in both software and access management architecture.

  • Page 16: General Features

    Luckey User Manual Bluetooth and RFID reader), it is possible to obtain an online access management system without having to install any other hardware components. A virtual system in the cloud is therefore composed of: • Smart locks, working with Bluetooth and RFID technology •...

  • Page 17: Plant Types

    Luckey User Manual support the use of smartphones for access to the gates but also allows the use of common RFID badges. The system is based on the use of Smart Locks (see Section 2.4 Smart Locks) that have computational capabilities and allow, as well as accepting commands to open via Bluetooth, to local store in the lock memory a list of pre-authorized users to enter the gates themselves, for example, via RFID Cards.

  • Page 18: Smart System

    Luckey User Manual Door opening events are only available for opening in real-time smartphones. As you can see from Figure 1: Easy system scheme, Easy Systems are the easiest to install: the only physical components required are the battery-powered Bluetooth smart locks (Section 2.4).

  • Page 19: Standard System

    Luckey User Manual Figure 2 Smart System 2.3.3 Standard System The Standard System is designed to fully support Cards credentials along with Smartphone credentials. The solution requires the installation of one or more wired gateways connected to perimetral gates of the building, which have the task of validating and reprogramming the card.

  • Page 20: Enterprise System

    Luckey User Manual Figure 3 Standard System This architecture also supports the use of the F9000 Mechatronic Keys and Cylinder. 2.3.4 Enterprise System This solution is designed for complex buildings combining the flexibility of the Easy and Smart System with the power of the Standard Systems. With this configuration we are able to give full support for RFID Cards on some part of the building while For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 21: Smart Locks

    Luckey User Manual working completely wireless in other part of the building where more flexibility is required. Figure 4: Enterprise scheme 2.4 Smart Locks An intelligent lock (also called "smart lock" or "smart lock") is an electromechanical lock that integrates mechanical, electronic and software components that give it advanced behaviors compared to traditional mechanical locks or remote-controlled locks.

  • Page 22: Electronic Libra Smart Cylinder

    2.4.2 Electronic Handle MA1A MA1A is the new electronic lock from ISEO's Connected range that allows you to easily manage access in companies and commercial activities, co-working spaces, utilities and hotel contexts. MA1A, with its compact and elegant design, is an excellence of Made in Italy and represents the ideal retrofit solution for internal doors.

  • Page 23: Electronic Handle Aries

    2.4.6 Motorized lock for armored doors X1R Smart The X1R Smart lock is a motorized electronic lock for armored doors in the ISEO range of products. It works with an electric motor controlled by a powerful microprocessor and the deadbolt action is always guaranteed by the mechanical functioning of the key, even in case of power failure.

  • Page 24: Smart Relay

    Luckey User Manual office, the gym, swimming pool, or any other situation where personal belongings need to be temporarily safeguarded. 2.4.8 Smart Relay Smart Relay is used to open electric locks, motorized gates, or any electrical actuator which can be activated by closing a contact. The Smart Relay closes a contact if a smartphone is registered on the device.

  • Page 25: Types Of Users

    Luckey User Manual • NXP MIFARE® DESFire® • NXP MIFARE Plus® • NXP MIFARE Ultralight® Interface • USB 2.0 Full Speed Interface • USB HID Keyboard Class Emulation • Native "anti-collision" function (read one chip at a time) Certifications • ISO 14443 •...

  • Page 26: Installer Users (Installer)

    Luckey User Manual been authorized, and access different services of the building. They are created by the Administrations and are activated after they have set their own personal password. Note - Access from a single device. For security reasons, at the first login on the Luckey Mobile Application from a specific smartphone, the user account will be associated to that smartphone.

  • Page 27: Cards Synchronization Status

    Luckey User Manual Note - Whitelist limit. Smart Locks with Data-on-Lock approach with White- List have a memory limit of no more than 300 units, i.e. they are able to manage up to a maximum of 300 cards at the same time. Any card added that exceeds the memory limit will remain out of date until at least one other memory location is freed.

  • Page 28: Access With Smartphone

    Luckey User Manual In both cases, you can monitor the status of the Card information propagation on every Smart Lock involved from the Card Details under the tab Synchronization Status. A Card can be either in one of these two statuses for every Smart Lock: Figure 5: Synchronization Status of a Card Table 3: Card status Status...

  • Page 29: Access Via Pin

    The Easy and Smart systems support the ability to access pass through a PIN. To do this, you need to use either a hardware device or an ISEO Stylos with a numeric pin- pad, or an X1R with a numeric pin-pad. The propagation of the PIN information to the smart locks works in the same way as for the RFID Cards, with different behavior depending on the installed Access control architecture.

  • Page 30: Users Special Tags

    Luckey User Manual Figure 6: authorized users 2.11.2 Users Special Tags User Special Tags are useful for organizing your users in groups and selecting them, for example, when you are creating an access rule. For example, if you need to create an Access Rule for all users belonging to Company A just select the Special Tag Company A to select all users previously assigned to the Company A group in an easy way.

  • Page 31: Smart Locks And Groups Using Smart Tags

    Luckey User Manual 2.12 Smart Locks and groups using Smart Tags A Smart Lock Tag is a label that identifies a single Smart Lock or a group of Smart Locks within the platform. As for the User Tags, there are two types of Smart Locks Tags: Lock Default Tag •...

  • Page 32: Configuration Of An Access Control System

    Luckey User Manual Figure 8: Smart lock Tags Selecting the special tag you will select all the Smart Locks belonging to that Tag (group). Smart Locks, as well as Users, can belong to one or more Special Tags according to your organizational needs and their use is not mandatory for using the Luckey Web Platform, although is strongly recommended.

  • Page 33: Activating A New System In The Cloud

    Before adding a Smart Lock to the cloud system it is important to make sure that it’s updated to the latest version of the ISEO Firmware. If you purchased an Easy or Smart system, to update the lock's firmware you need to download the ISEO Argo mobile...

  • Page 34: Installing Smart Locks

    Warning - Installing a Stylos: procedure exchanging keys encrypted with the actuator. Unlike other smart locks, ISEO Stylos needs an extra step during the assembly phase. If this step is not carried out, the Stylos can not be connected to the cloud.

  • Page 35: Search And Configure Locks

    Luckey User Manual Figure 9: Jago Tools main screen 3.4.3 Search and configure locks As shown in Figure 10, pressing on “TOUCH TO START” button starts a scan to detect the locks within the range of the Bluetooth. Pass the red card (master) on the lock that you want to add to the system. The lock will sound and will be highlighted in red on the Jago Tools screen.

  • Page 36: Additional Smart Locks Parameters

    Luckey User Manual Figure 10: Adding a new Smart Lock with Jago tools 3.4.4 Additional Smart Locks Parameters Your new smart lock offers a range of customizable parameters for enhanced security and convenience. These settings can be adjusted during the initial installation or at any time afterward through the smart lock's details view.

  • Page 37: Read Advanced Smart Locks Parameters

    Luckey User Manual Function: Influences the responsiveness and reliability of the Bluetooth • connection. Setting: • Recommended to set to 'HIGH' for optimal performance, especially in • areas with potential interference. 4. Bluetooth Advertising Rate Function: Dictates the frequency of the Bluetooth signal for communication •...

  • Page 38: Read Smart Locks Events

    Luckey User Manual connected. This means that the smart lock is correctly installed and configured in the system. Figure 11: Lock Details screen 3.4.7 Read Smart Locks events From the Smart Locks details section is also possible to read all the events stored in the Smart Lock memory.

  • Page 39: Changing The Name Of The Installed Locks

    It is important to know that this procedure works if the Bluetooth name of the lock is not changed using the ISEO Argo app. If this name is changed, the lock will be detected by the cloud system as a new lock.

  • Page 40: Delete A Smart Lock

    Luckey User Manual 3.4.9 Delete a Smart Lock If it is necessary to delete a smart lock from the system, it is possible to carry out this operation by selecting the lock to be deleted. You will be taken to the smart lock detail screen (Figure 13) where at the bottom there is the Delete lock button.

  • Page 41: Luckey Subscription Plans And Feature Compatibility

    Luckey User Manual 4 Luckey Subscription Plans and feature compatibility As access management becomes increasingly crucial for businesses, Luckey offers a range of subscription plans tailored to meet various needs and budgets. Whether you're a small startup or a large enterprise, there's a Luckey plan designed just for you.
  • Page 42 Wireless Offline Access Wired Online ✔ ✔ ✔ ✔ Control Architecture ✔ ✔ ✔ ✔ Wired Offline Supporter ISEO Argo 1RIS Argo + 1RIS Argo + 1RIS Argo + 1RIS Hardware Platforms ✔ ✔ ✔ Analytics ✔ ✔ ✔ ✔...
  • Page 43 Luckey User Manual 1RIS/V364 ✔ ✔ ✔ Connector Included (****) ✔ ✔ ✔ ✔ Bookey ✔ ✔ ✔ Big-data ✔ ✔ ✔ V364 ✔ ✔ ✔ Luckey multi-site ✔ ✔ ✔ Luckey tenant ✔ ✔ ✔ Custom email ✔ ✔ ✔...

  • Page 44: Luckey Web: Administration Software

    Luckey User Manual **** The connector is activated only if needed, i.e. if there is any V364/1R1S Lock in the system ***** F9000 supported only with desk and wall validator. Smartphone app is not supported 5 Luckey Web: Administration Software The Luckey Web Application is the control panel that allows building administrators to control access permissions to the building easily and remotely.

  • Page 45: Password Recovery

    Luckey User Manual When creating the system, a default administrator is created and communicated along with the system data to the system referent. Additional administrators can be added once logged in as an administrator (see Section 4.21). 5.3 Password recovery If you forget your password, you can always reset it by clicking on “Forgot your password?”...

  • Page 46: Language Selection

    Luckey User Manual • Platform Management: this section includes the Settings where you can edit information and configurations of the Luckey Web Platform We will cover the details of all the sections in this document. Figure 15: Luckey Dashboard 5.5 Language selection The Luckey Web software is available in different languages.

  • Page 47: Floor Plans

    Luckey User Manual 5.7 Floor Plans Luckey offers a Floor Plans feature, empowering administrators to visualize and manage smart locks within their building layout. This feature enhances security management by providing a clear overview of lock placements and activities. 5.7.1 Create and Manage Floor Plans Administrators can easily create and manage floor plans using the intuitive Editor mode.

  • Page 48: Browse And Monitor Locks

    Luckey User Manual 5.7.2 Browse and Monitor Locks In the Floor Plans area, administrators can navigate through existing floor plans. They can observe the arrangement of smart locks on each plan and access comprehensive lock information. This encompasses battery status checks, review of lock events, and access to pertinent lock details.

  • Page 49: Dashboard Integration

    Luckey User Manual 5.7.3 Dashboard Integration Floor plans created in Luckey are seamlessly integrated into the Dashboard section. Here, smart locks with recent opening events within the selected time range are highlighted on the floor plan. This feature enables administrators to quickly identify areas of activity and potential security concerns.

  • Page 50: Users

    Luckey User Manual Luckey's Floor Plans feature offers a comprehensive solution for visualizing, managing, and monitoring smart locks within building layouts. By empowering administrators with real-time insights and control, it contributes to enhanced security and streamlined operations. 5.8 Users The Users section allows the management of users who will be enabled to access to open your smart locks via smartphone or card.

  • Page 51: User Profile

    Luckey User Manual Creating a user: to add a new user just press the "New user" button. In order to add a user, the administrator will have to fill in a few simple fields: name, surname, e-mail, and basic tag .
  • Page 52 Luckey User Manual From the User Profile tab, the administrator can edit the user’s data. The main actions that the administrator can perform on the host user are listed below. Figure 17: Form to add a user Figure 18: Email to set password Change name and surname: the user’s name and surname can be changed at any time using the dedicated text fields.

  • Page 53: User Access Rules

    Luckey User Manual lose access to the Luckey App in real-time and will no longer be able to access any gates. • Removal of device association: For security reasons, the user account is associated with the smartphone with which it first logs in and can only be accessed from that device.

  • Page 54: Platform Events And Access Events

    Luckey User Manual date and the end date of the access authorization, the start time and end time of the hour are shown, as well as the list of days of the week in which the rule is valid. 5.11 Platform Events and Access Events Figure 19: User profile and Doors available to user The "Platform"...

  • Page 55: Manage Special User Tags

    Luckey User Manual Figure 20: Access events for the user 5.12 Manage special user tags From the Tags Section it is possible to create a new special user tag, modify existing tags and assign, remove users in a simple way (Figure 22). It will open a modal where you can establish a category related to the Tag you are creating and a name for the specific tag.
  • Page 56 Luckey User Manual Figure 21: Tag Creation Figure 22: Date of validity of the tag Figure 23: Timed Tag For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 57: Smart Locks

    Luckey User Manual 5.13 Smart Locks In this section you can view the list of smart locks connected to the cloud system and their details. It is possible to choose two different display modes: List or Table From this screen it is not possible to add and remove locks, as this operation must be carried out by installer users, as described in Chapter 2.
  • Page 58 Luckey User Manual Figure 25: Lock view in Table mode Moreover, from this screen you can also: • Display smart lock access events • Display the technical details of the smart lock • Display additional features of the smart lock Note —...
  • Page 59 Luckey User Manual Figure 26: Smart Locks Details For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 60: Access Rules

    Luckey User Manual Figure 27: Manage Locks Tag 5.14 Access rules The access rules are the permissions created by the administrator, which allow a user or a group of users, to enter for a certain period of time, in one or more gates. You can freely configure these rules, simply by indicating which user (or group of users) you want allow to enter, specifying in which smart lock or group of smart locks, and for which time window to keep this rule active.

  • Page 61: Selecting Users And Smart Locks

    Luckey User Manual ● The list of doors that users will be able to open ● Date interval, time slot, and days on which the rule will be active Figure 28: Smartphone Rule Manager 5.15.1 Selecting Users and Smart Locks The Users and Locks section represents the central part of the procedure, where it is made explicit to which users one wants to give permission to enter in which locks.

  • Page 62: Date And Time

    Luckey User Manual or whether to grant access to all locks that have at least one of the selected tags (second option). 5.15.2 Date and time The last piece of information needed to create a Smartphone access rule is the validity interval of the credential.

  • Page 63: Create A Card Credential

    ● Generic Card: for RFID Card of the type MIFARE Classic ● Generic Card DESFire: for RFID Card of the type MIFARE DESFire ● ISEO Card: is a particular type of RFID Card that usually comes along with ISEO Smart Locks ●...

  • Page 64: Smart Locks

    Luckey User Manual 5.16.5 Smart Locks This field indicates the Smart Locks that the card owner will be able to open with the new Card. You can either use Special Lock Tags or Default Lock Tags for selecting a group or a single Smart Lock. Figure 29: Access rule detail 5.16.6 Date and time...

  • Page 65: Cards Synchronization Status

    Luckey User Manual If the user tries to use the credential outside the selected date interval or time slot, or on a forbidden day, he will not be able to open the selected Smart Locks with the new Card. Figure 30: Date, time, and days selector 5.17Cards Synchronization Status When you add a Card credential to the Luckey Web Platform, the Card information will be propagated from the Sofia Cloud to your Smart Locks on the field.

  • Page 66: Management Events

    Luckey User Manual In both cases, you can monitor the status of the Card information propagation on every Smart Lock involved from the Card Details under the tab Synchronization Status. Figure 31: Synchronization Status of a Card A Card can be either in one of these two statuses for every Smart Lock: Table 5: Lock status Status Meaning...

  • Page 67: Smart Locks Events

    Luckey User Manual – User deleted: the admin user deleted a user – Credential created: the admin user has created an access rule – Credential deleted: the admin user has deleted an access rule Figure 32: Luckey Management Events 5.19 Smart Locks Events This section collects all the events related to the management of Smart Locks along with all events related to accesses.

  • Page 68: Smartphone Open Errors

    Luckey User Manual 5.20 Smartphone open errors When a user opens via smartphone, his credentials are first validated via the Sofia cloud. If the user is authorized by the cloud then the application will proceed to send a Bluetooth opening command to the requested lock. However, it may happen that the sending of this command fails for reasons related to the Bluetooth of the device, or that the lock denies the opening command.

  • Page 69: Administrators And Collaborators

    Luckey User Manual 5.22 Administrators and collaborators From this section it is possible to manage the administrator user permissions: in particular, it is possible to create a new administrator user. It is possible to insert its name, surname, and e-mail. Similarly to what happens for regular users, the new administrator will receive a mail to the address entered, with a link that will allow him to set the password.

  • Page 70: Two-Factor Authentication

    Luckey User Manual 5.24 Two-factor authentication It is possible to force two-factor authentication for administrators from the profile of the single administrator. If this option is active, the user will receive a unique code via email that must be entered at each login, both on the platform and in the mobile application.

  • Page 71: Unlimited Smartphone Control

    Luckey User Manual 5.25.2 Unlimited Smartphone Control Conversely, if the Device ID control is disabled, users created will have the ability to use the same account on multiple devices simultaneously. Administrators can toggle this control for each user during creation or modification, offering greater flexibility based on organizational needs.

  • Page 72: Settings

    Luckey User Manual 5.26 Settings From the settings menu you can enter the data relating to the structure, change the theme and the logo, and view the details of the activated license. 5.26.1 Company data In this section it is possible to fill in the information concerning the company that manages the structure.

  • Page 73: Luckey Store And Luckey Credits

    Luckey User Manual 6 Luckey Store and Luckey Credits The Luckey Store is a dedicated marketplace within the Luckey ecosystem where users can discover and access a wide range of products and services tailored to enhance their Luckey System experience. It serves as a centralized platform where customers can explore and acquire Luckey Store Items, such as plug-ins, Luckey Addons, and specialized services.

  • Page 74: The Luckey Store

    Luckey User Manual associated with one or more Luckey systems, providing a unified platform to manage your Credits efficiently. To keep track of your Luckey Credits, you can easily view the status of your Credits by accessing the dedicated section within the Luckey Web application. This feature enables you to stay informed about the balance of your Credits and make informed decisions when it comes to purchasing services and extensions for your Luckey systems.

  • Page 75: How To Use Your Luckey Credits

    Luckey User Manual 6.4 How to use your Luckey Credits Each item available in the Luckey Store is defined by two important aspects: the Activation Cost and the Burn Rate. The Activation Cost represents a one-time fee that you need to pay to activate the item and start utilizing its features.

  • Page 76: Luckey Store: A Simple Use Case

    Luckey User Manual 6.4.1 Luckey Store: A simple use case Now let’s see a simple use case on how to use your credits and purchase a store item in the Luckey Store. Our protagonist is John, Coworking Operator utilizing the Luckey system that wants to buy the Luckey meeting rooms management addon.

  • Page 77: Luckey Credits And Store Faq

    Luckey User Manual optimize reservation management, and provide a better experience for his users. John continues to monitor his Luckey Credits balance to ensure he has sufficient credits for ongoing usage and any future purchases from the Luckey Store. 6.5 Luckey Credits and Store FAQ 6.5.1 What is a Luckey Credit? A Luckey Credit is a unit of currency or value within the Luckey system.

  • Page 78: How Can I Recharge My Luckey Wallet

    Luckey User Manual 6.5.3 How can I recharge my Luckey Wallet? To recharge your Luckey Wallet simply reach out to your dedicated Sofia sales representative, who is responsible for your system and ensuring your satisfaction. They will assist you in recharging your Luckey Wallet with the necessary Luckey Credits.

  • Page 79: I See A Luckey Store Item That I Cannot Activate Or Purchase, What Can I Do

    Luckey User Manual 6.5.4 I see a Luckey Store Item that I cannot activate or purchase, what can I do? In some cases, you may come across Luckey Store Items that are listed in the store but cannot be activated within your Luckey System. This could be due to compatibility issues with the structure of your specific Luckey System.

  • Page 80: Luckey Mobile Application

    Luckey User Manual 7 Luckey mobile Application Luckey is the official Sofia Locks mobile application, available for both iOS and Android, that can be used by users to open and access smart locks for which they have a valid mobile credentials along with access system additional services like reserving a meeting room.

  • Page 81: Download Apps And Operating System Versions

    Luckey User Manual 7.1.1.2 User Access Credentials Users can always check what Smart Locks he’s authorized to open, by pressing the Explore Button in the bottom-right corner and selecting “Virtual Keys”. This will open the following list of the User Virtual Keys along with the Smart Locks he can open and the validity dates and times of the credential.

  • Page 82: Login

    Luckey User Manual 7.3 Login After downloading the App from the Play Store or App Store, at the opening user are asked to enter the name of the location to which you want to connect, as shown in Figure 38. The name of the location corresponds to the system domain name assigned to your system by Sofia Locks.

  • Page 83: Personal Pin Code

    Luckey User Manual 7.5 Personal PIN code Within the application it is possible to activate an additional level of security consisting of a five-digit numeric PIN. Once the PIN has been set, it will be prompted each time the application is opened. It is possible to associate a biometric recognition factor to the PIN, fingerprint, or facial recognition, on the phones that support it, to facilitate interaction and increase the security of the code.

  • Page 84: Change Personal Pin

    Luckey User Manual Once the personal PIN has been activated, from the settings menu it is possible to access the screen shown in the Figure 40. From this screen it is possible to: • Deactivate the personal PIN • Activate or deactivate biometric recognition •...

  • Page 85: Access With Pin

    Luckey User Manual 7.5.4 Access with PIN Once the personal PIN has been activated, each time the user opens the application he will be asked to enter his personal code or to use one of the biometric recognition factors set previously. 7.5.5 Personal PIN recovery If the user has forgotten his personal PIN, it is possible to start a reset procedure illustrated in Figure 42.

  • Page 86: Administrator Feature] Reading Locks Events

    Luckey User Manual 7.7 [Administrator feature] Reading locks events Through the mobile application it is possible to read the events stored by the locks and synchronize them with the platform. This function is available for Administrator users only and its particularly useful in the case of Easy systems where the locks are not connected to a HyperGate that can remotely perform events, and in general to inspect the last recorded events.

  • Page 87: Multi Location

    Luckey User Manual 7.8 Multi Location Within the Luckey ecosystem, a user can be present in several different plants, called Locations. When the user is present in multiple locations with the same email, a new icon will appear in the menu at the top next to the Settings symbol on the Home screen, as shown in Figure 45.

  • Page 88: Opening Denied By The System. Check Your Credentials Or Contact The Plant

    Luckey User Manual 7.9.1 Opening denied by the system. Check your credentials or contact the plant administrator This message is displayed when the user is attempting to log in, but does not have the necessary permissions (for example, he has permissions from Monday to Friday and attempts to enter the Saturday).

  • Page 89: Please Activate Your Data Connection To Use The Application

    Luckey User Manual 7.9.8 Please activate your data connection to use the application You receive this message if the Application encounters connectivity problems. Activate a data or Wi-Fi connection to continue using Luckey. If you’re connected to a Wi-Fi network, try switching to the 3G or 4G network before trying again. 7.9.9 This Phone is not authorized This message is displayed because you are trying to log in to the Luckey App from a device other than the one you normally use.

  • Page 90: Frequently Asked Questions (Faqs)

    Luckey User Manual 8 Frequently Asked Questions (FAQs) In this section we have collected the questions that are asked most frequently. In case you do not have to answer your questions, contact your dealer. 8.1.1 How can I add a user? After logging in to the Luckey web platform, click in the User section and click on the button to display the user creation mode.

  • Page 91: How Do I Know Where A User Is Allowed To Enter

    Luckey User Manual not be able to log in. In case of loss or replacement of the smartphone, it is possible to reset the association from the Luckey Web Application directly from the User’s profile. 8.1.6 How do I know where a user is allowed to enter? To view the access permissions, select the user whose permissions you want to view from the Users section, and click on the "Gates"...

  • Page 92: What Are The Lock Tags For

    Luckey User Manual 8.1.11 What are the lock tags for? A Smart Lock Tag is a label that identifies a single Smart Lock or a group of Smart Locks within the platform. There are two types of Smart Locks Tags: Lock Default Tag •...

  • Page 93: Why, When Creating A Smartphone Access Rule, In The User Tags Section, Do I Add Two Base Tags And No User Is Selected

    Luckey User Manual be necessary to establish the time interval, during which users are allowed to enter. 8.1.15 Why, when creating a smartphone access rule, in the User Tags section, do I add two base tags and no user is selected? When creating an access rule, for smartphones, the Base Tag can only be used when the rule is to be attributed to a single user.

  • Page 94: What Types Of Events Are Logged In The Log Section

    (this is because the lock is not connected to the Internet). To check the list of accesses registered on the lock, it is necessary to use the ISEO Argo app of the lock manufacturer (you must have a red Master card).

  • Page 95: Add-On Bookey: Booking Rooms And Resources

    Luckey User Manual 9 Add-On Bookey: booking rooms and resources Bookey is the Luckey additional module that allows you and your collaborators to create resources in the system, for example, meeting rooms, which users can book independently from the Luckey mobile application. Bookey allows you to specify a group of Smart Lock for every resource so when a User reserve a resource, the system automatically creates a smartphone access rule enabling access to every Smart Lock associated with the resource until the end of...
  • Page 96 Luckey User Manual Name and description: you’re free to insert a name and a description for the ● resource that will be also visible to your Users. Type: you can create types for your resources. This will help your users identify ●...
  • Page 97 Luckey User Manual Figure 46: Create a resource For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 98: Edit A Resource

    Luckey User Manual Figure 47: Associated locks 9.1.1 Edit a resource It is always possible to modify a resource, in all its sections. To make a change, click on the resource on which you intend to operate. The modal will appear with all the information related to that specific resource.

  • Page 99: Delete A Resource

    Luckey User Manual 9.1.2 Delete a resource You can delete a resource by selecting it and scrolling to the bottom of the page and clicking Delete resource. All reservations that refer to the deleted asset will be deleted or not they will be more usable. Figure 48: Reservation rule Figure 49: Check-in window 9.2 Reservations and Check-in window...

  • Page 100: Reserve A Resource From The Luckey Mobile Application

    Luckey User Manual To create a reservation Administrators need to insert the following data: User: the user for whom the reservation is being made ● Date and time of the reservation ● Resource: the resource that the user wants to reserve ●...

  • Page 101: Bookey Access Credentials

    Luckey User Manual Figure 50: Reservation details 9.2.2 Bookey Access credentials Once a user makes a reservation for a resource if this resource has some Smart Lock associated to it, the user will receive an access credential that will allow him to open the associated Smart Locks for the duration of the reservation.

  • Page 102: Reservation Rules

    Luckey User Manual You can consult the statistics from the resources point of view to view, for ● every resource in the system, the number of users from whom it was used You can consult the statistics from the users’ point of view to view for each ●...

  • Page 103: Manage Events With Bookey

    Luckey User Manual The user makes a reservation The resource is freed. The booking hours are and does not check-in counted as penalty hours and the booking is counted as lost in the analytics user makes The resource is freed. Hours are counted as reservation and cancels the penalty hours only if cancellation occurs within reservation during the check-in...
  • Page 104 Luckey User Manual Link: here you can insert a link with additional information for the event (e.g. ● video, your web page, etc) Once created, the event information will be available to your users in the Luckey Mobile application. The Events section presents a calendar with all the events in the selected period, you can click on an event to see its details.
  • Page 105 Luckey User Manual Figure 54: Event details For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 106: Hypertags

    Luckey User Manual 10 HyperTags A HyperTag is a small NFC Tag with a QR Code associated with it. A HyperTag can be associated via the cloud with a smart lock of the system. Once associated, users can open the lock associated with the HyperTag by reading the NFC tag or by scanning the QR code with their smartphone.
  • Page 107 Luckey User Manual Note - Smartphone compatibility and NFC technology. All Android phones support the reading of NFC tags both in the background and in the foreground, both with the application open and closed. As for iOS, with the update to iOS 13, all iPhones from 7 onwards are able to read the UID of the NFC chip;...

  • Page 108: Open Locks With Hypertags

    Luckey User Manual Figure 59: Lock details with HyperTag Figure 58: Home screen with HyperTags 10.4 Open locks with HyperTags Once a HyperTag is associated with a lock, users will be able to open that lock either through the standard opening procedure or through the opening via HyperTag. By reading the NFC tag or by scanning the QR code with your smartphone via the Luckey application an opening command will be sent to the lock associated with the detected HyperTag.

  • Page 109: F9000 Keys

    Luckey User Manual 11 F9000 Keys Figure 60: F9000 Section The F9000 key is a mechatronic key capable of interacting with F9000 compatible cylinders and provides a user experience like the mechanical key, in fact once programmed, the key can be used on all compatible mechanical cylinders in an easy and intuitive way.

  • Page 110: F9000 Keys

    Luckey User Manual against perforation, tearing, extraction and impact, in fact they are certified IP66 and according to the EN 15684: 2012 standard. 11.3 F9000 keys The F9000 keys have a highly shock and water-resistant polycarbonate casing that contains the system electronics, batteries and a nickel silver metal stem suitable for cylinders with protectors.

  • Page 111: Programming Keys

    Luckey User Manual which allows you to register the user key with the desired credentials in the Luckey software. As we will see in the following chapters, it will then be necessary to write the access authorizations on the key via the validator or via the Luckey mobile application to allow the user to open the designated gates.

  • Page 112: Create An F9000 Credential

    Luckey User Manual menu. Reading door events by Programming key allows you to receive all events on time, from every door, regardless users’ keys validation. 11.5 Create an F9000 credential In order to use an F9000 key in a system equipped with mechatronic cylinders, it is necessary to create an access credential of the F9000 type from the appropriate section of the web application as shown in Figure 65.

  • Page 113: F9000 Key Validation Period

    Luckey User Manual 11.6 F9000 key Validation Period Administrators have the power to set Validation Periods for every key in their system. Validation Period is the period after which the credential validation expires and must be validated again at the online validators. This level of flexibility ensures that your access control aligns seamlessly with your security policies.

  • Page 114: Validate Via Mobile Application (F9000 On)

    Luckey User Manual 11.7.2 Validate via mobile application (F9000 ON) If you have an F9000 ON key, you can validate your credentials via the mobile application. From the application it is possible to access the F9000 section through the Explore menu and then access the list of F9000 credentials associated with your user and the F9000 validation page.

  • Page 115: F9000 Battery Check

    Luckey User Manual 2 Red/Green + 1 Green Cylinder not programmed 7 Red (fast) Key not programmed Red/Green alternate 10 seconds Key in programming via app (F9000 ON) 1 Red/Green Open with battery low 1 Red Dead battery, open failed 3 Red (fast) Low battery due to temperature 11.9 F9000 battery check...

  • Page 116: Roles And Permissions

    Luckey User Manual 12 Roles and Permissions Luckey Web: Administration Software chapter illustrated how new Administrator users can be added to the platform within the Luckey Web App software. Once created, these users will all have the same hierarchical level and will have the same set of permissions to operate indiscriminately on all the entities of the system.

  • Page 117: Edit A Role

    Luckey User Manual • Smartphones Access Rules: The user will be able to manage the Smartphone Credential Rules (creation, modification and deletion) • Cards and PINs Access Rules: The user will be able to manage the Cards and PINs (creation, modification and deletion) •...

  • Page 118: Platform Users With Custom Roles

    Luckey User Manual 12.4 Platform users with custom roles In the Platform Users section there are all users who have access to the Luckey Web application (Figure 71). You can filter the list by Role or through a free text field that will search for users by name, surname or email.

  • Page 119: Advanced Enterprise Feature: Enterprise Multi Location

    Luckey User Manual 13 Advanced Enterprise Feature: Enterprise Multi Location In systems of type Enterprise it is possible to define and connect multiple plants together (Locations) as belonging to the same organization. In this chapter we will therefore talk about how it is possible to switch from one system to another in the Luckey Web Application and how to manage particular use cases.

  • Page 120: Online Plants And Cards

    Luckey User Manual 13.2 Online plants and Cards With the possibility of having several different plants under the same organization, it can happen to register the same card and enable it to access wired locks online belonging to different plants. The location that will create the card for the first time is the Master of that card, meaning that is the only location that can edit the validity of the card.
  • Page 121 Luckey User Manual Figure 72: Edit a card on multi plants Figure 73: Delete a card on multi plant For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 122: Smart Lock's Office Mode

    Access Note - Compatible Smart Locks. It is possible to activate this function only on ISEO Argo type locks, on Libra, Aries and Smart Locker models 14.1 Create a program To create one or more programs for a lock, simply go to the locks screen, select the desired lock and go to the "Passage Mode"...

  • Page 123: Programs Synchronization

    Luckey User Manual Figure 74: Create a program 14.2 Programs Synchronization When you create or modify a program the new information must be written into the lock memory to be effective. If the lock is connected to a Sofia HyperGate, the information will be synchronized instantly.

  • Page 124: Semiautomatic Office Mode

    Luckey User Manual 14.3 Semiautomatic Office Mode In this mode, the program will have to be activated manually on the lock by a user and the lock will close automatically at the time you set in the program. You can select which users can activate from the "Authorized Users"...

  • Page 125: Manual Deactivation

    Luckey User Manual Figure 77: Automatic Office Mode - First Access 14.6 Manual Deactivation When a lock is open in Office Mode it is possible for authorized users to deactivate it manually via the mobile application. If the user deactivates the Office Mode, the program will still remain registered in the lock and will reactivate automatically or at the first access according to the settings you have chosen.

  • Page 126: Smart Locks Offline Mode

    Luckey User Manual 15 Smart Locks Offline Mode This feature allows you to make a smart lock available for opening to your users even in the absence of an Internet connection on their devices for Easy and Smart type of systems.
  • Page 127 Luckey User Manual Figure 80: Offline availability Figure 79:Activate offline mode For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 128: Luckey Mobile: Using An Offline Lock

    Luckey User Manual 15.2 Luckey Mobile: Using an Offline Lock When a smart lock has been made available offline by the administrator, it will be visible in the mobile application in the appropriate section in the Settings menu. From this section the user can activate and deactivate the Offline Mode and have visibility on the list of locks that are available to him in this mode.

  • Page 129: Offline Smart Locks Events

    Luckey User Manual Figure 81: Offline Mode screen 15.4 Offline Smart Locks Events When a lock has been made available offline, all opening events generated by a user in the absence of an Internet connection will only be visible in the Web platform when the user reconnects to the Internet.
  • Page 130 Luckey User Manual Figure 82: Synchronization event For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 131: Hypergate Lite

    Luckey User Manual 16 HyperGate LITE HyperGate LITE is an embedded gateway device that allows the on-line management of gates over Bluetooth protocol. This section will describe the operation and configuration of Sofia HyperGate LITE which allows you to build completely online and wireless access management system.

  • Page 132: Hypergate Lite Installation

    Luckey User Manual Plant architecture with HyperGate LITE 16.2 HyperGate LITE installation Once the HyperGate LITE is turned on it is necessary to use the mobile configuration application Jago tools to start the configuration. Below we list the steps to take to correctly configure a HyperGate LITE device.

  • Page 133: Leds And Signaling

    Luckey User Manual 16.2.1 LEDs and Signaling 16.2.2 Turn on the HyperGate LITE Configuration Mode To perform any configuration action, the HyperGate LITE must be set in Configuration Mode. To do so follow the following steps: 1. Keep the RESET Button pressed for 5 seconds 2.

  • Page 134: Factory Reset

    Luckey User Manual 16.2.3 Factory Reset In order to perform a Factory Reset of the device follow the following steps: 1. Keep the RESET button pressed until the Boot and Config LEDs are both flashing 2. Release the RESET button 3.

  • Page 135: Name And Puk Configuration

    Luckey User Manual step it will therefore be necessary to set the parameters of the network to which you want to connect the HyperGate LITE. In the first place it will therefore be necessary to select the correct type of connection as shown in the figure below. If the Wi-Fi type is selected, it will therefore be necessary to indicate the network name and password.
  • Page 136 Luckey User Manual Configure network HyperGate Select Network type For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 137: Association Of Smart Locks With Hypergate Lite

    Luckey User Manual WiFi configuration Name and PUK configuration 16.2.7 Association of Smart Locks with HyperGate LITE The final configuration step is to pair the locks with the HyperGate LITE. The screens below shows all the locks visible to the HyperGate LITE via Bluetooth, each lock has a symbol at the top right based on the status of its configuration.

  • Page 138: Ending Hypergate Lite Configuration

    Luckey User Manual Lock association screen Test Smart Locks Lock status symbol 16.2.8 Ending HyperGate Lite Configuration After finishing editing the HyperGate LITE is mandatory to: 1. verify that you end the configuration. To end the configuration use the mobile application Jago Tools from the gateway details section.

  • Page 139: Change Hypergate Lite Settings

    Luckey User Manual 2. Verify that the BLE LED is flashing correctly Warning: if the BLE LED is not flashing correctly the HyperGate LITE is not ready to function properly 16.3 Change HyperGate LITE settings When a HyperGate LITE is configured correctly it will be shown in the HyperGates section of the Jago Tools application.

  • Page 140: Delete A Hypergate Lite

    Luckey User Manual By clicking on one of the buttons shown in the screens shown in the previous sections with the same functions will be shown. HyperGate Pro Details Disabled Configurations 16.4 Delete a HyperGate LITE It is possible to delete a HyperGate LITE from a system through the detailed configuration menu.

  • Page 141: Forced Reset

    Luckey User Manual 16.6 Forced Reset Forced Reset allows you to delete the HyperGate LITE from the system but it will not remove the memory of the locks associated with it. This option is recommended in cases where the locks are no longer accessible by the HyperGate LITE or when the same device is no longer operational or connected to an internet network.

  • Page 142: Hypergate Pro

    HyperGate Pro uses both Bluetooth 4.0 and Bluetooth 5.0 connectivity to bring online the gates on which an ISEO device has been installed. Figure 85 shows a Sofia Locks access management system. The characteristics of the cloud system: centralized security, the smart locks, and the HyperGate Pro devices which makes it possible to connect the locks to the Internet.

  • Page 143: Hypergate Pro Configuration

    Luckey User Manual send an opening command, add a badge (or a PIN) to the lock’s memory (white- list) or request to read the access logs. Figure 84: Plant architecture with HyperGate Pro 17.3HyperGate Pro configuration Once the HyperGate Pro is turned on it is necessary to use the mobile configuration application Jago tools to start the configuration.

  • Page 144: Select An Hypergate Pro

    Luckey User Manual Figure 85: Selection of HyperGate Pro 17.4 Select an HyperGate Pro From the Jago Tools application go to the HyperGates section and click on the Add HyperGate button. In the screen that appears then select the HyperGate Pro option (Figure 86).

  • Page 145: Hypergate Pro Network Configurations

    Luckey User Manual Figure 86: Start Configuration Screen 17.5HyperGate Pro network configurations For correct operation the HyperGate Pro must be correctly connected to an Internet network. The connection can be made either via WPA2 Wi-Fi or via Ethernet. In this step it will therefore be necessary to set the parameters of the network to which you want to connect the HyperGate Pro.

  • Page 146: Name And Puk Configuration

    Luckey User Manual Figure 87: Configuration without DHCP 17.6 Name and PUK Configuration In this configuration screen it is possible to set the name of the HyperGate Pro which will be displayed inside the system and the PUK code (Figure 92). Warning - PUK Code.
  • Page 147 Luckey User Manual Figure 88: Configure network HyperGate Figure 89: Select Network type For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 148: Association Of Smart Locks With Hypergate Pro

    Luckey User Manual Figure 90: WiFi configuration Figure 91: Name and PUK configuration 17.7 Association of Smart Locks with HyperGate Pro The final configuration step is to pair the locks with the HyperGate Pro. The screen in Figure 93: Lock association screen, shows all the locks visible to the HyperGate Pro via Bluetooth, each lock has a symbol at the top right based on the status of its configuration.
  • Page 149 Luckey User Manual Figure 92: Lock association screen Figure 93: Test Locks Figure 94:Lock status symbol For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 150: Change Hypergate Pro Settings

    Luckey User Manual 17.8 Change HyperGate Pro settings When a HyperGate Pro is configured correctly it will be shown in the HyperGates section of the Jago Tools application. By clicking on one of the HyperGate Pro will have access to the details menu where you can perform the following actions: •...

  • Page 151: Delete A Hypergate Pro

    Luckey User Manual 17.9 Delete a HyperGate Pro It is possible to delete a HyperGate Pro from a system through the detailed configuration menu. There are two ways to remove a HyperGate Pro from a system: Reset Standard and Forced Reset (Figure 98). 17.10 Standard Reset The Standard Reset allows you to eliminate the HyperGate Pro from the cloud system...

  • Page 152: Accessories

    Luckey User Manual 18 Accessories Luckey allows you to manage accessories that can be associated with system entities such as Smart Locks and Bookey extension Resources. Based on the entity to which the accessory is linked, it is possible to perform a particular action through the Mobile application or monitor the status of the linked entity.

  • Page 153: Qr Codes And Hypertags Accessories

    Luckey User Manual Figure 98: Accessories List 18.3 QR Codes and HyperTags Accessories These types of accessories can be associated with two types of system entities: Smart Locks and Resources, in particular: • If associated with a Lock: allow, once scanned, to automatically start the application and send an opening command to the associated smart lock •...

  • Page 154: Door Opening Accessories

    Luckey User Manual 18.3.2 Door opening accessories As already illustrated in the paragraph relating to HyperTags, this type of accessory can be associated with a Lock in the system to simplify the operation of selecting and opening a Smart Lock. We recommend referring to the chapter HyperTags for more information.
  • Page 155 Luckey User Manual be possible to view the status of the sensor and therefore of the associated door from the Locks section of the Luckey Web application. Figure 100: Associate a sensor to a lock For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 156: Hypersensor Ds

    Luckey User Manual 19 HyperSensor DS HyperSensor DS is designed to provide seamless monitoring of doors, windows, or any other object you wish to track, giving you real-time insights into their open or closed status. With its compact and easy-to-install design, HyperSensor DS offers a convenient solution for maintaining security and managing access control in various environments.

  • Page 157: Associate A Sensor To A Smart Lock

    Luckey User Manual 19.2 Associate a Sensor to a Smart Lock In order to monitor a door status and receive information in your Luckey Dashboard you need to associate the new HyperSensor DS to a Smart Locks. To do that, with the Jago Tools application, go in the Smart Locks section, select the desired Smart Lock and click Manage door status sensors.

  • Page 158: Access Sensor History

    Luckey User Manual 19.3 Access Sensor History To see the history of the open/close cycle of a monitored Door, simply go to the Smart Lock section of the Luckey Web Portal and select the desired Smart Lock. In the details of the Smart Lock there will be a dedicated tab to the HyperSensor DS history and export the sensor data for the selected period.

  • Page 159: Add-On: Luckey Communication

    Luckey User Manual 20 Add-on: Luckey Communication Make communication with users smart thanks to Luckey's virtual bulletin board! This extension allows you to send messages to both users and individuals in a simple and efficient way. All communications can be managed through the App in real-time. Simplify and optimize communication with users •...

  • Page 160: Read A Communication

    Luckey User Manual Figure 101 Create a communication 20.2 Read a communication Users can read communications using the Explore Menu in the Luckey Mobile Application. By clicking on the communication button, users will see all the visible communications available and read them directly from the mobile application. Figure 102 Bulleting Board on the Luckey Mobile Application For feature compatibility please refers to the Luckey Subscriptions Plan section...

  • Page 161: Add-On: Luckey Object Register

    Luckey User Manual 21 Add-on: Luckey Object Register The Luckey digital object register add-on allows you and your collaborators to manage and make available to users any type of item or resource (for example a projector in an office, or a bicycle in an apartment building) and keep track of it. Individual users can check which objects have been assigned to them in the appropriate section of their personal App.

  • Page 162: See Assigned Items

    Luckey User Manual Date: you can associate a date to the item, such as delivery or an expiration • date Delivery mode: you can select how the item will be delivered to the user and if • the signature has been collected Notes: additional notes of this new register record •...

  • Page 163: Add-On Visitors Management

    Luckey User Manual 22 Add-on Visitors Management Welcome to the Luckey Addon Visitors Management user guide. This extensive guide will provide you with detailed instructions on how to effectively utilize the Visitors Management addon within the Luckey platform. With this addon, administrators and receptionists can efficiently handle visitor registration, check- in/check-out processes, and access insightful analytics.

  • Page 164: Visitors Registry

    Luckey User Manual 22.2 Visitors Registry In the Visitors screen of the Luckey Web Application, administrators have access to a comprehensive registry of all visitors' data. From here, they can filter the registry based on various criteria, view statistics, and export the registry as needed. This registry serves as a crucial resource for compliance and GDPR purposes, providing administrators with valuable insights into visitor activity within the building.

  • Page 165: Luckey Visitors Kiosk Application

    Luckey User Manual 22.4 Luckey Visitors Kiosk Application Sofia provides a dedicated Kiosk Application for the Visitors Management addon, designed to run on the HyperTouch industrial tablet. This application is typically placed in the reception area and serves as a user-friendly interface for visitors. Walk- in visitors can register themselves using the kiosk application, while pre-invited visitors can conveniently check-in and check-out using their unique visitor code.

  • Page 166: Smartphone Open Error Codes Table

    Luckey User Manual Smartphone open Error codes table When a user opens via smartphone, his credentials are first validated via the Sofia cloud. If the user is authorized by the cloud, then the application will proceed to send a Bluetooth opening command to the requested lock. However, it may happen that the sending of this command fails for reasons related to the Bluetooth of the device, or that the lock denies the opening command.
  • Page 167 Luckey User Manual JAGO_MOBILE_1_1096 Open Error, permission denied JAGO_MOBILE_1_1095 Open Error, permission denied JAGO_MOBILE_1_1101 Open Error, permission denied JAGO_MOBILE_1_1099 Open Error, permission denied JAGO_MOBILE_1_1086 Open Error, permission denied JAGO_MOBILE_1_1081 Open Error, permission denied JAGO_MOBILE_1_1073 Open Error, permission denied JAGO_MOBILE_1_1100 Open Error, permission denied JAGO_MOBILE_1_1093 Open denied time profile not fulfilled JAGO_MOBILE_1_1064...

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