Troubleshooting - D-Link DSM-G600 Manual

DSM-G600 User's Manual

Troubleshooting

1. Why does my wireless connection keep dropping?
 Antenna Orientation- Try different antenna orientations for the DSM-G600. Try to
keep the antenna at least 6 inches away from the wall or other objects.
If you are using 2.4GHz cordless phones, X-10 equipment or other home security

systems, ceiling fans, and lights, your wireless connection will degrade dramatically
or drop altogether. Try changing the channel on your wireless router or access point
to a different channel to avoid interference.
Keep your product away (at least 3-6 feet) from electrical devices that generate RF

noise, like microwaves, monitors, electric motors, etc.
2. Why can't I get a wireless connection?
If you have enabled encryption on the DSM-G600, you must enter the same security
settings as your wireless router or access point in order to establish a wireless
connection.
Make sure that the SSID on the access point or router is exactly the same as on

the DSM-G600. If they are not, wireless connection will not be established.
 Move the DSM-G600 and the wireless access point or router into the same room
and then test the wireless connection.
Disable all security settings.

Turn off the DSM-G600 and the wireless router or access point. Turn the wireless

router or access point back on first. Wait about 30 seconds and then turn the
DSM-G600 back on.
Check that the LED indicators are indicating normal activity. If not, check that the

AC power and Ethernet cables are firmly connected.
Check that the IP address, subnet mask, gateway and DNS settings are correctly

entered for the network.
D-Link Systems, Inc.
Troubleshooting
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