HP Z8 G5 Maintenance And Service Manual
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HP Z8 G5 Maintenance And Service Manual

HP Z8 G5 Maintenance And Service Manual

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Maintenance and Service Guide
HP Z8 G5 Workstation Desktop PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Z8 G5

  • Page 1 Maintenance and Service Guide HP Z8 G5 Workstation Desktop PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP End Not all features are available in all used by HP Inc. under license. Intel, Optane, User License Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Product features..............................................1 Front panel components .......................................... 1 Left components ............................................1 Rear panel components .......................................... 2 2 Illustrated parts catalog..........................................4 Computer major components......................................4 Mass storage devices..........................................7 Cables ................................................... 8 Miscellaneous parts........................................... 8 3 Routine care, drive guidelines, and disassembly preparation......................... 14 Electrostatic discharge information.....................................
  • Page 4 Cable management ..........................................22 4 Removal and replacement procedures....................................24 Preparation for disassembly......................................24 Feet ..................................................24 Front bezel............................................... 25 Power supply ..............................................26 Access panel ..............................................27 Hard drive ................................................ 28 CPU/memory panel ..........................................29 Rear fan................................................30 Heat sink................................................31 Processor ................................................ 32 Memory modules (DIMMs)........................................
  • Page 5 Unable to connect to the internet..................................65 Cannot automatically launch internet programs............................65 Solving software problems.........................................65 Computer will not start up and the HP logo does not appear......................66 “Illegal Operation has Occurred” error message is displayed......................66 6 Computer Setup (F10) Utility ........................................67...
  • Page 6 9 Backing up, restoring, and recovering....................................99 Backing up information and creating recovery media...........................99 Using Windows tools for backing up.................................99 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......99 Restoring and recovering your system..................................100 Creating a system restore ....................................100 Restoring and recovery methods ..................................100...
  • Page 7 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive..................110 Downloading the latest HP PC Hardware Diagnostics UEFI version................110 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ............................................... 111 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)..............111 Downloading Remote HP PC Hardware Diagnostics UEFI .......................

  • Page 8: Product Features

    Hard drive activity light USB 5 Gbps ports (3) Power button Memory card reader Audio-out (headphone)/Audio-in (microphone) Optical drive combo jack USB port with HP Sleep and Charge Left components To identify the left side components, use this illustration and table. Product features...

  • Page 9: Rear Panel Components

    NOTE: A sensor detects when the left cover is removed. The cover must be installed for computer to turn on. Removing the left cover during operation will cause the computer to turn off. Table 1-2 Left side components and their descriptions Item Component Item...
  • Page 10 Table 1-3 Rear panel components and their descriptions (continued) Item Component Item Component Power light RJ-45 (network) jacks (2, 1 with Active Management Technology (AMT) Power connector PCIe card slots (6) Audio-out (headphone)/Audio-in (microphone) combo jack NOTE: The labels for the rear panel connectors use industry-standard icons and colors. Rear panel components...

  • Page 11: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 12 Table 2-1 Computer major components and their descriptions (continued) Item Description Intel Xeon 6438Y+ processor Intel Xeon 6434 processor Intel Xeon 6430 processor Intel Xeon 6426Y processor Intel Xeon 5420+ processor Intel Xeon 5418Y processor Intel Xeon 5416S processor Intel Xeon 5415+ processor Intel Xeon 4416+ processor Intel Xeon 4410Y processor Processor carrier, MCC (not illustrated)
  • Page 13 Table 2-1 Computer major components and their descriptions (continued) Item Description (12) Front I/O assembly (13) Front bezel (14) CPU/memory panel (15) Drive/memory fan (16) Feet (17) Front fan Top PCIe® card guide (not illustrated) (18) Speaker (19) Optical drive: DVD-Writer (9.5 mm, slim) DVD-ROM (9.5 mm, slim) Optical drive filler (non-slim)

  • Page 14: Mass Storage Devices

    Table 2-1 Computer major components and their descriptions (continued) Item Description NVIDIA T400 Solid-state drive (not ilustrated): 4 TB, M.2 2280, PCIe-4 × 4, self-encrypted drive (SED), solid-state drive 4 TB, M.2 2280, PCIe-4 × 4, DS solid-state drive with triple level cell (TLC) 2 TB, M.2 2280, PCIe-4 ×...

  • Page 15: Cables

    To identify the various computer parts, use this table. Table 2-4 Miscellaneous parts and their descriptions Miscellaneous parts Adapter: HP DisplayPort–to–HDMI 2.0 adapter Ethernet network adapter HP DisplayPort–to–DVI adapter Cable: 2 × 10 Gbe network module cable CAT5e Ethernet cable (1.0 m) DisplayPort–to–mini-DisplayPort cable...
  • Page 16 Optical drive SATA-3 straight–to–straight cable (609.6 mm) Power/data cable (10-pin) SAS LED cable 2-pin–to–2-pin (16 ENV) USB Type-A, Generation 1 cable (male–to–male, 1.0 m) HP 125 wired keyboard: For use in Belgium For use in Brazil For use in the Czech Republic and Slovakia...
  • Page 17 For use in Turkey For use in Ukraine For use in the United Kingdom For use in the United States HP USB slim SmartCard CCID keyboard: For use in Belgium For use in Brazil For use in the Czech Republic and Slovakia...
  • Page 18 For use in Turkey For use in Ukraine For use in the United Kingdom For use in the United States HP USB keyboard: For use in Belgium For use in Brazil For use in the Czech Republic and Slovakia For use in Denmark...
  • Page 19 For use in Ukraine For use in the United Kingdom For use in the United States Mouse: HP 128 laser wired mouse HP USB mouse Network interface card (NIC): Intel I225-TI network adapter NIC X550 PCIeG 3×4 2-pin, 10 Gbe NIC Power cord (C13, 1.83 m, conventional with sticker):...
  • Page 20 Table 2-4 Miscellaneous parts and their descriptions (continued) Miscellaneous parts Power cord (HF, C13, 1.83 m, conventional with sticker): For use in Denmark For use in the Europe For use in Israel For use in Switzerland For use in the United Kingdom Power cord (C19, 2.5 m, conventional with sticker) for use in Europe Power cord (C19, 2.5 m, conventional with sticker) for use in North America Power cord (C19, straight connector) for use in Brazil...

  • Page 21: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 22: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 23: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 24: Operating Guidelines

    ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 25: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 26: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 27: Cleaning The Monitor

    When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 17 before following these procedures. CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● You can remove visible debris underneath or between the keys by vacuuming or shaking.

  • Page 28: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 29: Sata Hard Drives

    Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.
  • Page 30 ● Never crease a SATA data cable. Cable management...

  • Page 31: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 32: Front Bezel

    Before removing the feet, follow this step: ■ Prepare the computer for disassembly (see Preparation for disassembly on page 24). Remove the feet: Use a case utility tool (1) to detach the foot screw covers (2). Remove the Torx10 screw (3) that secures the foot to the computer. Remove the foot (4) from the computer.

  • Page 33: Power Supply

    Remove the front bezel (3). To install the front bezel, reverse the removal procedure. Power supply To remove the power supply, use these procedures. Before removing the power supply, follow these steps: ■ Prepare the computer for disassembly (see Preparation for disassembly on page 24).

  • Page 34: Access Panel

    Remove the right side cover (3) by sliding it up and back at an angle. If a power supply security screw has been installed, remove the Torx15 power supply screw (1). Press and hold the power supply release latch (2) located above the power connector. Remove the power supply (3) from the computer.

  • Page 35: Hard Drive

    Pull the access panel release latch (1). Use the access panel release latch to swing the top edge of the access panel (2) away from the computer. Remove the access panel (3) by lifting it straight up. To install the access panel, reverse the removal procedure. Hard drive To remove the hard drive, use these procedures.

  • Page 36: Cpu/Memory Panel

    Lift up on the hard drive carrier release latch (1), and then swing it (2) up and away from the carrier. Remove the hard drive carrier (3) from the computer. Separate the hard drive carrier retention arms (1) from the hard drive. Remove the hard drive (2) from the hard drive carrier.

  • Page 37: Rear Fan

    Remove the CPU/memory panel (3). To install the CPU/memory panel, reverse the removal procedure. Rear fan To remove the rear fan, use these procedures. Before removing the rear fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 24).

  • Page 38: Heat Sink

    Pull the left side of the rear fan into the computer (3), and then remove the rear fan from the computer (4). To install the rear fan, reverse the removal procedure. Heat sink To remove the heat sink, use these procedures. NOTE: The heat sink spare part kit includes replacement thermal material.

  • Page 39: Processor

    resting on top of the heat sink. Failure to follow this caution can result in damage to the processor. Remove the heat sink from the computer (4). To replace the heat sink, reverse the removal procedures. Processor To remove the processor, use these procedures. Before removing the processor, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...
  • Page 40 Remove the processor (4) from the processor bracket by lifting it straight up. IMPORTANT: Do not handle the pins in the processor socket. These pins are fragile, and handling them could cause irreparable damage. If pins are damaged, you might have to replace the system board.

  • Page 41: Memory Modules (Dimms)

    16 GB and 32 GB RDIMMs supported by HP are x8 and can be mixed in a system. ● 64 GB RDIMMs supported by HP are x4 and cannot be mixed with other sized DIMMs in a system. Table 4-1...
  • Page 42 ● Detected multi-bit errors cause the system to immediately reboot and halt with an F1 prompt error message. Loading rules ● Load the memory modules in order of size, starting with the largest module and finishing with the smallest module. ●...

  • Page 43: Front Fan

    Replace a memory module: To remove a memory module, open both latches of the memory module socket (1), and then remove the memory module from the socket (2). To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2).
  • Page 44 Prepare the computer for disassembly (see Preparation for disassembly on page 24). Remove the access panel (see Access panel on page 27). Remove the CPU/memory panel (see CPU/memory panel on page 29). Remove the front fan: Press outward on the top PCIe card guide release latch (1). Release the top PCIe card guide (2) by sliding it toward the back of the computer chassis.

  • Page 45: Optical Drive

    To install the front fan, reverse the removal procedure. Optical drive To remove the optical drive, use these procedures. Before removing the optical drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 24). Remove the access panel (see Access panel on page 27).

  • Page 46: I/O Assembly

    Release the drive insert by lifting up on the drive release bar (1). Remove the drive insert (2). To install the drive insert, reverse the removal procedure. I/O assembly To remove the I/O assembly, use these procedures. Before removing the I/O assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 24).

  • Page 47: Pcie Retainer Panel

    If equipped, disconnect the I/O assembly FIOUI-Premium (OClink) cable (5) from the I/O assembly. Release the I/O assembly by lifting up on the drive release bar (1). Remove the I/O assembly (2). To install the I/O assembly, reverse the removal procedure. PCIe retainer panel To remove the PCIe retainer panel, use these procedures.

  • Page 48: Expansion Card

    Swing the right side of the PCIe retainer panel (2) up and away from the computer until it rests at an angle. Remove the PCIe retainer panel (3). To install the PCIe retainer panel, reverse the removal procedure. Expansion card The computer has seven PCI Express expansion sockets.
  • Page 49 If you are installing an expansion card that is in a location with a slot cover installed, remove the cover by pulling it straight up and away from the inside of the chassis. If you are installing an expansion card that is wider than a single slot cover, remove the PCI rib by removing the Phillips screw (1), and then lifting the rib out of the computer (2).

  • Page 50: Battery

    Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.
  • Page 51 (2), and then remove the battery from the holder (3). NOTE: HP recommends using a nonmetallic tool that is approximately 2.5 cm (1 in) in length. With the positive side of the replacement battery facing up, slide the battery under the lip on the battery holder (1), and the push the battery downward into place in the holder (2).

  • Page 52: Drive/Memory Fan

    With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place. The battery holder automatically secures the battery in the proper position. Rotate the cover (1) onto the battery socket, and then press the cover (2) down until it locks into place.

  • Page 53: System Board

    Remove the drive/memory fan (4) from the computer. To install the drive/memory fan, reverse the removal procedure. System board To remove the system board, use these procedures. NOTE: All system board spare part kits include replacement thermal material. Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 24).
  • Page 54 (5) SATA0 through SATA5 cables (6) (6) Drive/memory cables (2) (7) Main power cable (8) FUSB cable (9) Memory power cable (10) Front fan cable (11) CPU1 memory power cable NOTE: If installed, disconnect the external and external drive connectors. Drive configuration varies by model.

  • Page 55: Power Distribution Board

    To install the system board, reverse the removal procedures. Power distribution board To remove the power distribution board, use these procedures. Before removing the power distribution board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 24).
  • Page 56 Position the computer with the right side toward you. Disconnect the power distribution board cable from the drive bay power/SATA cable (1). Remove the four Torx15 screws (2) that secure the power distribution board to the computer chassis. Remove the power distribution board (3). To install the power distribution board, reverse the removal procedures.

  • Page 57: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 58: Helpful Hints

    ● Spend time troubleshooting the problem with the service technician. ● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks (SSRD). IMPORTANT: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process.

  • Page 59: Cannot Access The Computer Setup (F10) Utility When Booting The Computer

    sure to disconnect the power cord from the AC outlet and allow the internal system components to cool before touching. Cannot access the Computer Setup (F10) Utility when booting the computer Use this information to troubleshoot the computer. Cause Solution The Computer Setup (F10) Utility is set to Before turning on the computer, press and hold f10.

  • Page 60: There Is No Sound Or Sound Volume Is Too Low

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 61: System Does Not Turn On And The Lights On The Front Of The Computer Are Not Blinking

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 62: Solving Hard Drive Problems

    Cause Solution If the computer has a voltage selector, the Select the proper AC voltage using the selector switch. voltage selector switch on the rear of the computer chassis (select products only) is not switched to the correct line voltage (115 V or 230 V).

  • Page 63: Nonsystem Disk/Ntldr Missing Message

    Drive responds slowly immediately after Run Computer Setup and increase the POST Delay in Advanced > Boot startup. Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. Cause Solution The system is trying to start from the hard Perform Drive Protection System (DPS) testing in system ROM.

  • Page 64: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Solution Processor resources are being used by other Shut down all open processor-intensive applications.

  • Page 65: Solving Printer Problems

    Cause Solution Jack has been reconfigured in the audio In the audio driver or application software, reconfigure the jack or set the driver or application software. jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables.

  • Page 66: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer.

  • Page 67: A New Device Is Not Recognized As Part Of The System

    If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a device that is not plug and play, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard, and follow the instructions that appear on the screen.

  • Page 68: Network Driver Does Not Detect Network Controller

    Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 69: Diagnostics Passes, But The Computer Does Not Communicate With The Network

    The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause Solution Network drivers are not loaded, or Be sure that the network drivers are loaded and that the driver driver parameters do not match current parameters match the configuration of the network controller.

  • Page 70: Solving Memory Problems

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 71: Solving Usb Flash Drive Problems

    Cause Solution Too many Terminate and Stay Resident Delete any TSRs that you do not need. programs (TSRs) are installed. You have run out of memory for the Check the memory requirements for the application or add more memory application. to the computer.

  • Page 72: Solving Internet Access Problems

    Solving internet access problems If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Solution Internet Service Provider (ISP) account is not...

  • Page 73: Computer Will Not Start Up And The Hp Logo Does Not Appear

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.

  • Page 74: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 75: Computer Setup Main

    Repeatedly press when the power button light turns white to access the utility. You can also press to see a menu that allows you to access different options available at startup, including the Computer Setup utility. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.
  • Page 76 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 77 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 78 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 79: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 80 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: Setup Menu (F10) ● ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 81 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot boot until the manual recovery key sequence is entered.
  • Page 82 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 83 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 84 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 85: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 86 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 87 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane (Intel products only) Enables the Intel Optane™ memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 88 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 89 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 90 Increase Idle Fan Speed (%) Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Computer Setup Advanced...
  • Page 91 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 92 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 93 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 94 Sets the configuration for Remote HP PC Hardware Diagnostics, including the URLs used for download and upload and scheduled execution frequency. Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Computer Setup Advanced...

  • Page 95: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 96 Table 7-1 POST numeric codes and text messages Control panel message Description Recommended action 002-Option ROM Checksum Error System ROM or expansion board option Verify the correct ROM. ROM checksum. Flash the ROM if needed. If an expansion board was recently added, remove it to see if the problem remains.
  • Page 97 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00B-MEBx Module did not checksum Memory error during POST execution Reboot the computer. correctly of the Management Engine (ME) BIOS Unplug the power cord, reseat the Extensions option ROM.
  • Page 98 Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. POST numeric codes and text messages...
  • Page 99 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Hard drive will soon fail. (Some hard...
  • Page 100 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 402-Serial Port C Address Conflict Both external and internal serial ports Remove any serial port expansion Detected are assigned to the same resources. cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup or Windows utilities.

  • Page 101: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 900-CPU Fan Not Detected CPU fan is not connected or might have Reseat fan. malfunctioned. Reseat fan cable. Replace fan. 901-Chassis, Rear Chassis, Front Fan is not connected or might have Reseat fan.
  • Page 102 to disconnect the power cord from the AC outlet and allow the internal system components to cool before touching. During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ●...
  • Page 103 The red LED blinks to represent the major error category (long blinks). The white LED blinks to represent the minor error category (short blinks). For example, ‘3.5’ indicates 3 long red blinks and 5 short white blinks to communicate the processor is not detected. Table 7-3 Interpreting POST diagnostic front panel lights and audible codes Category...

  • Page 104: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 67 for information about backing up the BIOS settings.

  • Page 105: Deleting A Setup Or Power-On Password

    Deleting a setup or power-on password Use this procedure to delete a password. To delete the power-on or setup password, complete the following steps: Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: - Press while the “Press the ESC key for Startup Menu”...

  • Page 106: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 107: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 108: Changing The Computer Boot Order

    Restoring and recovery methods on page 100 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 109: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 110 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.

  • Page 111: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 112: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 113: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 114: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 115: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.

  • Page 116: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 110. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 117: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 118: Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 119: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 120: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power cord sets for use in other countries must meet the requirements of the country where you use the computer.

  • Page 121: Country-Specific Requirements

    Country-specific requirements This information provides additional requirements specific to a country. Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1)

  • Page 122: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 444.5 mm 17.5 in Width 215.9 mm 8.5 in Depth 551.2 mm 21.7 in Approximate weight (typical) 24.3 kg 53.7 lbs Temperature range Operating 5°C to 40°C 40°C to 104°F Nonoperating* –40°F to 60°C...
  • Page 123 **Above 1,524 m (5,000 feet) altitude, maximum operating temperature is reduced by 1° C (1.8° F) per 305 m (1,000 feet) elevation increase. *** Supports up to 600 W of auxiliary graphics power. NOTE: Operating temperature is derated 1.0°C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level;...

  • Page 124: Index

    Index Symbols/Numerics cleaning computer 14, 17, 19 5 Gbps port port 1 electrostatic discharge (ESD) 14 mouse 14, 17, 20 preventing damage 14, 15 safety precautions 14, 17 error cleaning your computer codes 88, 94 access panel disinfecting 18 error messages 88 illustrated 5 removing dirt and debris 18 expansion card...
  • Page 125 USB 2 headphone jack 1, 3 lights USB 5 Gbps 1 heat sink blinking PS/2 keyboard 94 USB with HP Sleep and illustrated 4 hard drive activity 1 Charge 1 removal and replacement 31 power 3 POST error messages 88...
  • Page 126 50 battery 43 expansion card 41 hard drive 28 USB port 2 optical drive 38 USB port with HP Sleep and removing personal data from Charge 1 volatile system memory 102 using Computer Setup restoring 99 Utilities 67...

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