Getting Help - CONCORD DVX User Manual

GETTING HELP

GETTING HELP
Troubleshooting Section in this User's Guide
Please refer to the Troubleshooting section (page 41) first, as it contains some of the most common problems
that users encounter.
Website Customer Support/FAQ
For problems that are not listed in the Troubleshooting section, please visit our customer support website at
www.concord-camera.com to view the Frequently Asked Questions (FAQ) by clicking the appropriate camera
model picture in the "Camera Support" Section. Most of the latest support issues are posted and answered in
the FAQ section. If the problem you are encountering is not listed either in the troubleshooting section of this
User's Guide or the FAQ section on our website, you can also E-mail us by clicking the E-mail address link to
the customer support center in the "Camera Support" Section.
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation that are not listed either in
the troubleshooting section of this User's Guide or the FAQ section on our website, feel free to speak to or email
a customer service representative. Before emailing or calling us, please have the following information ready:
Camera Information:
Name of camera model
Camera Serial Number
For Camera Support please contact:
Toll Free in the US and Canada:
• (866) 522-6372
Web: www.concord-camera.com
For Camera Support via E-mail, please
contact us at www.concord-camera.com.
For ArcSoft Technical Support on Photo Editing Software, please contact:
In the USA and Canada
ArcSoft, Inc.
46601 Fremont Blvd.
Fremont, CA 94538
Tel: (510) 440-9901
Fax: (510) 440-1270
Web: www.arcsoft.com
E-mail: support@arcsoft.com
Europe
Unit 14, Shannon Industrial Estate
Shannon, Co. Clare, Ireland
Tel: +353 (0) 61-702087
Fax: +353 (0) 61-702001
E-Mail: europe@arcsoft.com
Computer Information:
Operating System
Processor Speed (MHz)
Computer Make and Mode
Amount of memory
Exact Error message received
Toll Free in Europe:
UK: 0800-1696482
Spain: 900-973195
Germany: 0800-1800563
Italy: 800-781883
France: 0800-917599
China
ArcSoft Beijing Co., Ltd.
No. 6 South Capital Gym Road
Beijing New Century Hotel
Office Building, #1060
Beijing 100044, China
Tel: 8610-6849-1368
Fax: 8610-6849-1367
E-Mail:tech@arcsoft.com.cn
Latin America
Tel (Brazil): 00817-200-0709
Tel (Chile): 800-202-797
E-Mail: latinsupport@arcsoftsu
pport.com
44
Toll:
• +31-53-4829779
Japan
ArcSoft Japan
9F, 1-21-9, Higashi-Gotanda,
Shinagawa-ku,
Tokyo 141-0022, Japan
Tel: +81-3-5795-1392
Fax: +81-3-5795-1397
Web: www.arcsoft.jp
E-Mail: support@arcsoft.jp
Taiwan
ArcSoft Inc. Taiwan Branch
Tel: +886 (0) 2-2506-9355
Fax: +886 (0) 2-2506-8922
Web: www.arcsoft.com.tw
E-Mail: support@arcsoft.com.tw