HP Z6 G5 A Maintenance And Service Manual
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HP Z6 G5 A Maintenance And Service Manual

HP Z6 G5 A Maintenance And Service Manual

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Maintenance and Service Guide
HP Z6 G5 A Workstation Desktop PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Z6 G5 A

  • Page 1 Maintenance and Service Guide HP Z6 G5 A Workstation Desktop PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    Inc. Bluetooth is a trademark owned by its to be bound by the terms of the HP End Not all features are available in all proprietor and used by HP Inc. under license.

  • Page 3: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Front..................................................1 Left................................................... 3 Rear..................................................3 Labels ..................................................4 Product specifications..........................................5 2 Illustrated parts catalog..........................................6 Computer major components......................................6 Cables ................................................... 9 Miscellaneous parts..........................................10 3 Routine care, drive guidelines, and disassembly preparation......................... 13 Electrostatic discharge information.....................................
  • Page 4 Access panel ..............................................24 Mid card retainer ............................................25 Hard drive ................................................ 26 Memory fan assembly..........................................28 Lower PCIe retainer fan assembly ....................................28 Upper PCIe retainer fan assembly ....................................29 Battery................................................30 Solid-state drive............................................32 Memory modules (DIMMs)........................................33 Interlock assembly.............................................37 I/O assembly..............................................38 Optical drive..............................................40 Drive insert ..............................................
  • Page 5 The computer boots to DOS after making a bootable flash drive....................75 Solving internet access problems ....................................76 Unable to connect to the internet..................................76 Cannot automatically launch internet programs.............................76 Solving software problems........................................76 Computer will not start up and the HP logo does not appear......................77 “Illegal Operation has Occurred” error message is displayed.......................77...
  • Page 6 9 Backing up, restoring, and recovering....................................109 Backing up information and creating recovery media..........................109 Using Windows tools for backing up................................109 Using the HP Cloud Recovery Download Tool to create recovery media (select products only).......109 Restoring and recovering your system..................................110 Creating a system restore .....................................110 Restoring and recovery methods ..................................110...
  • Page 7 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only).................................................120 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive.................120 Downloading the latest HP PC Hardware Diagnostics UEFI version................121 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..............................................

  • Page 8: Computer Features

    Front components and their descriptions Item Icon Component Item Icon Component USB 5 Gbps port with HP Sleep and Power button Charge Hard drive activity light USB 5 Gbps ports (3) (optional) Audio-out (headphone)/Audio-in Memory card reader (optional) (microphone) combo jack...
  • Page 9 The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTP-style headsets. NOTE: Your model might have additional components available from HP. NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to indicate a problem.

  • Page 10: Left

    Left To identify the left side panel components, use this illustration and table. NOTE: Your computer does not turn on if the left cover is open or removed. NOTE: Your computer model might look slightly different from the illustration in this section. Table 1-3 Left side panel components Item...

  • Page 11: Labels

    NOTE: The labels for the rear panel connectors use industry-standard icons and colors. NOTE: Your model might have additional components available from HP. NOTE: The DP ports are supported when the system is configured with Intel® UHD integrated graphics. They are enabled by default when a discrete graphics card is installed.

  • Page 12: Product Specifications

    To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the Search all QuickSpecs link. Type your model name in the search box, and then select Go. You can also go to http://www.hp.com/support, and follow the instructions to find your product. Select Product Information, and then select your computer specifications.

  • Page 13: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 14 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number AMD Ryzen Threadripper Pro 7955WX processor N74710-003 AMD Ryzen Threadripper Pro 7945WX processor N74709-003 Foot L10315-001 Side access panel N69411-001 Graphics card (appearance can vary) AMD® Radeon® Pro W7900 N64571-001 AMD Radeon Pro W7600 N54412-001...
  • Page 15 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Blu-ray writer L12138-001 DVD-Writer (9.5 mm, slim) L66553-001 DVD-ROM (9.5 mm, slim) L36404-001 Optical drive filler (non-slim) L10343-001 Optical drive filler (slim) L10344-001 Optical drive to hard drive adapter L38179-001 (12) Drive carrier...

  • Page 16: Cables

    Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number 16 GB N69680-001 (22) Front handle L15654-001 (23) Solid-state drive latch not available as a spare part (24) Expansion slot release tab not available as a spare part (25) Interlock switch N14215-001...

  • Page 17: Miscellaneous Parts

    Cable, external power and signal, 10 pin N45395-001 Cable, internal USB, 12 pin, male-to-male N45407-001 Cable, HP Z Remote System Controller, power and signal, 300 mm (11.8 in) N45396-001 Cable, HP Z Remote System Controller, power and signal, 120 mm (4.7 in) N45406-001...
  • Page 18 PCIe bracket snap kit, R/L L10318-001 Solenoid lock L15663-001 HP Z Remote System Controller (external) N12744-001 HP Z integrated Remote System Controller (internal) N12745-001 Bulkhead connector for use with the HP Z Remote System Controller N45389-001 Board-to-board flex cards Miscellaneous parts...
  • Page 19 Table 2-3 Miscellaneous parts and their descriptions (continued) Miscellaneous parts Spare part number 2× USB-A ports M09362-001 USB-C M09366-001 USB + NIC M09717-001 USB-to-serial N07478-001 USB + 1 GbE NIC M27481-001 10 GbE NIC + RJ-45 M62642-002 Amphenol 10GBASE-SR SFP+ Optical Transceiver Module N33073-001 Amphenol 25GBASE-SR SFP28 Optical Transceiver Module N33074-001...

  • Page 20: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 21: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 22: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 23: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 24: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 25: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 26: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 16 before following these procedures.

  • Page 27: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 28: Sata Hard Drives

    Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
  • Page 29 ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1. 1 8 in) radius. ● Never crease a SATA data cable. Chapter 3 Routine care, drive guidelines, and disassembly preparation...

  • Page 30: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 31: Access Panel

    Table 4-1 Feet description and part number Description Spare part number Feet L10315-001 Before removing the feet, follow this step: ■ Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the feet: Use a case utility tool (1) to detach the foot. Remove the foot (2) from the computer.

  • Page 32: Mid Card Retainer

    Remove the access panel (3) by lifting it straight up. To install the access panel, reverse the removal procedure. Mid card retainer To remove the mid card retainer, use these procedures. Table 4-3 Mid card retainer description and part number Description Spare part number Mid card retainer...

  • Page 33: Hard Drive

    Remove the mid card retainer (3) from the access panel. To install the mid card retainer, reverse the removal procedure. Hard drive To remove the hard drive, use these procedures. Table 4-4 Hard drive descriptions and part numbers Description Spare part number 12 TB, 7200 RPM N04492-001 8 TB, 7200 RPM...
  • Page 34 Before removing the hard drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24). Remove the hard drive: Disconnect the hard drive power and data cables (1) from the hard drive. Press in and hold the hard drive carrier release tabs (2).

  • Page 35: Memory Fan Assembly

    Memory fan assembly To remove the memory fan assembly, use these procedures. Table 4-5 Memory fan assembly description and part number Description Spare part number Memory fan assembly N68805-001 Before removing the memory fan assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 23).

  • Page 36: Upper Pcie Retainer Fan Assembly

    Table 4-6 Lower PCIe retainer fan description and part number Description Spare part number Lower PCIe retainer fan N68803-001 Before removing the lower PCIe retainer fan assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 23).

  • Page 37: Battery

    Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.
  • Page 38 (2), and then remove the battery from the holder (3). NOTE: HP recommends using a nonmetallic tool that is approximately 2.5 cm (1 in) in length. With the positive side of the replacement battery facing up, slide the battery under the lip on the battery holder (1), and the push the battery downward into place in the holder (2).

  • Page 39: Solid-State Drive

    To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery (2) pops up, lift it out. With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place.

  • Page 40: Memory Modules (Dimms)

    Table 4-8 Solid-state drive description and part number Description Spare part number 4 TB, self-encrypted drive (SED) N06013-001 4 TB, triple-level cell (TLC) N06219-001 2 TB, SED, TLC M52035-001 2 TB, ZTurbo, TLC M52027-001 1 TB, SED, TLC M52033-001 1 TB, NVMe, TLC M16560-001 512 GB M17436-001...
  • Page 41 16 GB and 32 GB RDIMMs supported by HP are x8 and can be mixed in a system. ● 64 GB RDIMMs supported by HP are x4 and cannot be mixed with other sized DIMMs in a system. Table 4-10...
  • Page 42 ● Use the same capacity memory that is already installed in the computer. ● Buy modules in pairs. Memory features ● Single-bit errors are automatically corrected. ● Detected multibit errors cause the system to immediately reboot and halt with an F1 prompt error message.
  • Page 43 When handling a memory module, be careful not to touch any of the contacts. Doing so can damage the module. Before replacing the memory modules, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24).

  • Page 44: Interlock Assembly

    To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2). Press the module down into the socket so that the module is fully inserted and properly seated. Be sure that the latches are in the closed position (3). NOTE: A memory module can be installed in only one way.

  • Page 45: I/O Assembly

    Lift the top of the interlock housing (2) up and toward the rear of the computer to remove it. Remove the interlock switch from the housing by separating the two tabs (1), and then pulling the switch (2) out of the housing. To install the interlock assembly, reverse the removal procedure.
  • Page 46 Remove the memory fan assembly (see Memory fan on page 28). Remove the I/O assembly: Disconnect the I/O front audio cable (1) from the system board. Disconnect the I/O assembly UI cable (2) from the I/O assembly. Disconnect the I/O assembly USB cable (3) from the I/O assembly. If equipped, disconnect the I/O assembly memory card reader cable (4) from the I/O assembly.

  • Page 47: Optical Drive

    Optical drive To remove the optical drive, use these procedures. Table 4-13 Optical drive descriptions and part numbers Description Spare part number Blu-ray writer L12138-001 DVD-Writer (9.5 mm, slim) L66553-001 DVD-ROM (9.5 mm, slim) L36404-001 Optical drive filler (non-slim) L10343-001 Optical drive filler (slim) L10344-001 Optical drive to hard drive adapter...

  • Page 48: Drive Insert

    To remove the optical drive from the carrier, press the release tab (1), and then slide the drive out of the front of the carrier (2). To install the optical drive, reverse the removal procedure. Drive insert To remove the drive insert, use these procedures. Table 4-14 Drive insert and part number Description...

  • Page 49: Rear Fan

    Remove the drive insert (2). To install the drive insert, reverse the removal procedure. Rear fan To remove the rear fan, use these procedures. Table 4-15 Rear fan description and part number Description Spare part number Rear fan N69415-001 Before removing the rear fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 23).

  • Page 50: Heat Sink, Processor

    Pull the left side of the rear fan into the computer (3), and then remove the rear fan from the computer (4). To install the rear fan, reverse the removal procedure. Heat sink, processor To remove the processor heat sink, use these procedures. Table 4-16 Heat sink description and part number Description...
  • Page 51 Remove the heat sink from the computer (3). When removing or installing the heat sink, HP recommends that you partially loosen or tighten each screw in a specific order, and then fully perform the opposite action on each screw in that same order, as shown in the following illustration.

  • Page 52: Processor

    To replace the heat sink, reverse the removal procedures. Processor To remove the processor, use these procedures. Table 4-17 Processor descriptions and part numbers Description Spare part number AMD® Ryzen™ Threadripper™ Pro 7995WX processor N74708-003 AMD Ryzen Threadripper Pro 7985WX processor N74713-003 AMD Ryzen Threadripper Pro 7975WX processor N74712-003...

  • Page 53: Front Card Guides And Fans

    Lift the processor (6) up and out of the frame. IMPORTANT: Do not handle the pins in the processor socket. These pins are fragile, and handling them could cause irreparable damage. If pins are damaged, you might have to replace the system board.
  • Page 54 Remove the front card guides and fans: Disconnect the fan cable (1) from the system board. Disconnect the cable (2) from the system board. Press two tabs and rotate the aassembly (3) forward. Remove the assembly from the computer (4). Upper card guide and fan assembly Lower card guide and fan assembly Front card guides and fans...

  • Page 55: Expansion Card

    If a PCIe retainer fan connector is installed in the top of the card guide fan assembly, slide the connector (1) to release it, and then pull the connector into the assembly to remove it (2). To install the front card guides and fans, reverse the removal procedure. Expansion card The computer has seven PCI Express expansion sockets.
  • Page 56 Table 4-19 Expansion card descriptions and part numbers (continued) Description Spare part number NVIDIA Quadro® T1000 N02796-001 NVIDIA RTX A2000 N02797-001 NVIDIA RTX A1000 N91236-001 NVIDIA T400 N02795-002 NVIDIA A800 N55304-001 NVIDIA A400 N91237-001 Misc expansion cards NVIDIA Mellanox ConnectX-6 Lx SmartNIC Adapter M52493-001 X550-T2 Dual Port RJ-45 10 GB Ethernet Adapter L09278-001...
  • Page 57 Press down on the release tabs at the top of the expansion card bracket to release and rotate the bracket off the top of the expansion cards Set the front card guide to the unlock position and remove the PCIe retainer or any other devices that interfere with the installation of the PCIe device.
  • Page 58 If you are installing an expansion card that is in a location with a slot cover installed, remove the cover by pulling it straight up and away from the inside of the chassis. Expansion card...

  • Page 59: Power Supply

    To remove an expansion slot release tab, use a tool to release the tab from the computer (1), and then remove the tab (2). Store a removed card in antistatic packaging. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation.

  • Page 60: Front Bezel

    Remove the upper PCIe retainer fan (see Upper PCIe retainer fan assembly on page 29). Remove the power supply: Remove the Torx screw (1) from the cable clip, and then remove the clip (2). Remove the cables from the three remaining clips (3). Disconnect the following power supply cables (4) from the system board connectors: MAIN PWR, MAIN PWR, PWRCMD.

  • Page 61: Front Handle

    Table 4-21 Front bezel description and part number Description Spare part number Front bezel N69413-001 Before removing the front bezel, follow this step: ■ Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the front bezel: Position the computer on its right side with the bottom toward you.
  • Page 62 Remove the memory fan assembly (see Memory fan on page 28). Remove the lower PCIe retainer fan (see Lower PCIe retainer fan assembly on page 28). Remove the upper PCIe retainer fan (see Upper PCIe retainer fan assembly on page 29).

  • Page 63: System Board

    Remove the two Torx screws (1) that secure the handle. Remove the handle (2) from the computer. To install front handle, reverse the removal procedures. System board To remove the system board, use these procedures. Table 4-23 System board description and part number Description Spare part number System board for use in models with a non-Windows operating system...

  • Page 64: System Board Components

    Remove all expansion cards (see PCIe retainer fan on page 48). Disconnect all cables from the system board (see System board components on page 57 for a list of system board connectors). When replacing the system board, be sure to remove the processor (see Processor on page from the defective system board and install it on the replacement system board.
  • Page 65 Table 4-24 System board components Item Component Item Component Slot 1 - PCIe5 x16 (21) PWR INT BAY Slot 2 - PCIe5 x16 (22) RTC battery INTERLOCK (23) SSD0 (solid-state drive) MAIN PWR (power supply) (24) SSD1 (solid-state drive) FRONT FAN (25) FRONT FAN PWR CMD (power supply)

  • Page 66: Vr Heat Sinks

    VR heat sinks To remove the VR heat sinks, use these procedures. Table 4-25 Heat sink description and part number Description Spare part number VR heat sink kit (includes VR1 and VR2 heat sinks) N91759-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 23).
  • Page 67 Thoroughly clean the thermal material from the surface of the heat sink and the system board component each time the heat sink is removed. Thermal pads are used on the bottom of the heat sink. CPU VR2 heat sink: From the bottom of the system board, remove the two Phillips screws (1), and then remove the heat sink from the computer (2).

  • Page 68: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 69: Helpful Hints

    NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software, see this list of general suggestions before taking further action. ● Check that the computer is plugged into a working electrical outlet. ●...

  • Page 70: Computer Appears Locked Up And Will Not Turn Off When The Power Button Is Pressed

    Cause Solution The Computer Setup (F10) Utility is set to Complete one of these tasks: Fast Boot, causing the F10 access screen to Before turning on the computer, press and hold f10. Turn on the computer display too briefly when booting the computer. and continue to hold until the Computer Setup (F10) Utility is displayed.

  • Page 71: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 72: System Does Not Turn On And The Lights On The Front Of The Computer Are Not Blinking

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 73: Solving Hard Drive Problems

    Cause Solution If the computer has a voltage selector, the Select the proper AC voltage using the selector switch. voltage selector switch on the rear of the computer chassis (select products only) is not switched to the correct line voltage (115 V or 230 V).

  • Page 74: Nonsystem Disk/Ntldr Missing Message

    Drive responds slowly immediately after Run Computer Setup and increase the POST Delay in Advanced > Boot startup. Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. Cause Solution The system is trying to start from the hard Perform Drive Protection System (DPS) testing in system ROM.

  • Page 75: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Solution Processor resources are being used by other Shut down all open processor-intensive applications.

  • Page 76: Solving Printer Problems

    Cause Solution Jack has been reconfigured in the audio In the audio driver or application software, reconfigure the jack or set the driver or application software. jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables.

  • Page 77: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer.

  • Page 78: A New Device Is Not Recognized As Part Of The System

    If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a device that is not plug and play, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard, and follow the instructions that appear on the screen.

  • Page 79: Network Driver Does Not Detect Network Controller

    Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 80: Diagnostics Passes, But The Computer Does Not Communicate With The Network

    The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause Solution Network drivers are not loaded, or Be sure that the network drivers are loaded and that the driver driver parameters do not match current parameters match the configuration of the network controller.

  • Page 81: Solving Memory Problems

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 82: Solving Usb Flash Drive Problems

    Cause Solution Too many Terminate and Stay Resident Delete any TSRs that you do not need. programs (TSRs) are installed. You have run out of memory for the Check the memory requirements for the application or add more memory application. to the computer.

  • Page 83: Solving Internet Access Problems

    Solving internet access problems If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Solution Internet Service Provider (ISP) account is not...

  • Page 84: Computer Will Not Start Up And The Hp Logo Does Not Appear

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.

  • Page 85: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 86: Computer Setup Main

    NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. You can access this application directly by pressing during startup. Use the left and right arrow keys to select the appropriate heading. Use the up and down arrow keys to select the option you want, and then press enter.
  • Page 87 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 88 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 89 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 90: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 91 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: ● Setup Menu (F10) ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 92 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot start until the manual recovery key sequence is entered.
  • Page 93 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 94 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 95 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 96: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 97 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 98 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane™ memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 99 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 100 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 101 Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Chapter 6 Computer Setup (F10) Utility...
  • Page 102 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 103 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 104 Sets the configuration for Remote HP PC Hardware Diagnostics, including the URLs used for download and upload and scheduled execution frequency. Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Computer Setup Advanced...

  • Page 105: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you might encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 106 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (you can also use Computer might need to be replaced.
  • Page 107 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 108 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. The patch is available at http://www.hp.com/support. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. Some hard...
  • Page 109 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check cables and replace if necessary. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error.
  • Page 110 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 43B-More Than One USB type-C Cards More than one USB Type-C card is Remove USB Type-C card so that only Are Installed installed. one is installed. 500-BIOS Recovery A system BIOS recovery has occurred.

  • Page 111: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling Reseat fan. fan is not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system Be sure system has proper airflow.
  • Page 112 ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns make up a two-part code: ●...
  • Page 113 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description Hardware The embedded controller has timed out waiting for BIOS to return from memory initialization. The embedded controller has timed out waiting for BIOS to return from graphics initialization.

  • Page 114: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 78 for information about backing up the BIOS settings.
  • Page 115 Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: Press while the “Press the ESC key for Startup Menu” message is displayed. Press to enter Computer Setup.

  • Page 116: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 117: Restoring And Recovering Your System

    HP recommends that you follow the Restoring and recovery methods on page 110 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your Chapter 9 Backing up, restoring, and recovering...

  • Page 118: Changing The Computer Boot Order

    HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process. Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information.

  • Page 119: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 120 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 121: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 122: Questions And Answers

    HP has provided options in Computer Setup BIOS to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 123: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 124: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 125: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 126: Installing Hp Pc Hardware Diagnostics Windows

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 120. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 127: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 128: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 129: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 130: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power cord sets for use in other countries must meet the requirements of the country where you use the computer.
  • Page 131 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 132: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 444.5 mm 17.5 in Width 169 mm 6.7 in Depth 465 mm 18,3 in Approximate weight (typical) 14. 1 kg 31. 1 lbs Temperature range Operating 5°C to 40°C 40°F to 104°F...
  • Page 133 ***1450 W supports up to 900 W of auxiliary graphics power; 1125 W supports up to 600 W of auxiliary graphics power; 775 W supports up to 230 W of auxiliary graphics power NOTE: Operating temperature is derated 1.0°C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level;...

  • Page 134: Index

    59 password 107 expansion card helpful hints 62 changing a Setup password 107 removal 48 HP flex IO Port, identifying 4 cleaning expansion slot release tab HP PC Hardware Diagnostics UEFI computer 13, 16, 18 illustrated 9...
  • Page 135 PCIe retainer fan assembly HP flex IO 4 Remote HP PC Hardware removal and replacement 28 USB 1, 2, 4 Diagnostics UEFI settings USB port with HP Sleep and customizing 122 Charge 1, 2 using 121 USB Type-C 2 Index...
  • Page 136 13, 16 USB port, identifying 1, 2 SATA USB ports, identifying 4 connectors on system USB Type-C port with HP Sleep and board 21 Charge, identifying 2 data cable pinouts 21 USB Type-C port, identifying 2 hard drive characteristics 21...

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