Brother MFC-J5910DW Basic User's Manual page 98

Printing (continued)
Difficulty
The printouts are wrinkled.
Cannot perform "Page Layout"
printing.
Print speed is too slow.
True2Life™ is not working properly. If the image data is not full color in your application (such as 256 color),
Photo paper does not feed
properly.
Machine feeds multiple pages.
There is a paper jam.
The paper jams when you use
duplex copy or duplex print.
Printed pages are not stacked
neatly.
84
Suggestions
®
(Windows users)
In the printer driver Advanced tab, click Color Settings, and uncheck
Bi-Directional Printing.
(Macintosh users)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options, and uncheck Bi-Directional Printing.
Make sure you are using Genuine Brother Innobella™ Ink.
Check that the paper size setting in the application and in the printer driver are the
same.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab (Windows
Color Settings, and make sure you uncheck Color Enhancement (True2Life).
Turn the Borderless feature off. Borderless printing is slower than normal printing.
uuSoftware User's Guide: Printing (Windows
uuSoftware User's Guide: Printing and Faxing (Macintosh)
True2Life™ will not work. Use at least 24 bit color data with the True2Life™
feature.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
-
Clean the paper pick up rollers. (uuAdvanced User's Guide: Cleaning the paper
pick-up rollers)
Make sure the paper is loaded properly in the paper tray. (See Loading paper and
other print media uu page 12.)
Make sure the paper support is pulled out until it clicks and the paper support flap
is unfolded. (See the step i in Loading paper and other print media uu page 12.)
Make sure the Jam Clear Cover is closed properly. (See the step d in Paper is
jammed at the back of the machine uu page 76.)
Make sure the Base Pad in the paper tray is not dirty. (uuAdvanced User's Guide:
Cleaning the paper pick-up rollers)
Make sure the paper length guide is set to the correct paper size. Do not extend
the paper tray when you load A5 or smaller size paper. (See Printer jam or paper
jam uu page 75.)
Use one of the jam prevention settings, Duplex1 or Duplex2.
For copying
uuAdvanced User's Guide: Duplex (2-sided) copying
For printing
uuSoftware User's Guide: Duplex / Booklet (Windows
uuSoftware User's Guide: Duplex Printing (Macintosh)
If paper jams occur often during duplex copying or duplex printing, the paper feed
rollers may be stained with ink. Clean the paper feed rollers.
(uuAdvanced User's Guide: Cleaning the paper feed rollers)
Make sure you are using the paper support flap.
(See Loading paper and other print media uu page 12.)
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) or Print Settings (Macintosh). Also, click
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