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Summary of Contents for Canon imageRUNNER ADVANCE C356iF II
- Page 1 Service Guide...
- Page 2 Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon U.S.A. Partner Portal Website: https://partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE C356iF II and imageRUNNER ADVANCE C256iF II.
- Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
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Page 4: Table Of Contents
ADVANCE C356iF II Series Service Guide Contents Product Overview, New Features, Configuration, and Monthly Print/Copy Volume - 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. Unified Firmware Platform -------------------------------------------------------------------------------------- 2 C. Data Backup Service --------------------------------------------------------------------------------------------- 3 D. Configuration ------------------------------------------------------------------------------------------------------- 4 E. Monthly Copy/Print Volume ----------------------------------------------------------------------------------- 11 Hardware Accessory Options -------------------------------------------------------------------------- 12 A. - Page 5 ADVANCE C356iF II Series Service Guide Security Features ------------------------------------------------------------------------------------------ 19 A. Device Authentication ------------------------------------------------------------------------------------------ 19 1. ULM (Universal Login Manager) -------------------------------------------------------------------------- 19 2. Department ID Management ------------------------------------------------------------------------------- 19 3. UA (Universal Authentication) ----------------------------------------------------------------------------- 20 4. Access Management System ------------------------------------------------------------------------------ 20 5.
- Page 6 ADVANCE C356iF II Series Service Guide E. Business Workflow Software --------------------------------------------------------------------------------- 39 1. Forms and Print Services for Salesforce ---------------------------------------------------------------- 39 2. Canon Enterprise Imaging Platform ---------------------------------------------------------------------- 39 VII. Dealer Sales/Service Authorization ------------------------------------------------------------------ 40 VIII. Educational Training -------------------------------------------------------------------------------------- 40 A.
- Page 7 D. Canon USA’s Partner Portal Website ---------------------------------------------------------------------- 83 XII. Appendix ------------------------------------------------------------------------------------------------------ 84 A. Specifications ------------------------------------------------------------------------------------------------------ 84 B. Canon imageRUNNER ADVANCE C356iF II Series Limited Warranty --------------------------- 94 C. List of Tables------------------------------------------------------------------------------------------------------- 95 D. List of Figures ----------------------------------------------------------------------------------------------------- 96 imageRUNNER ADVANCE C356iF II Series Service Guide...
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Page 8: Overview
Series machines with a network connection to connect to other imageRUNNER ADVANCE host models with an Advanced Box. This enables the imageRUNNER ADVANCE C356iF II Series machine to act as a client, and share the Scan to and Print functions from the Advanced Box of the host imageRUNNER ADVANCE machine. -
Page 9: Unified Firmware Platform
ADVANCE C356iF II Series Service Guide B. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base across all Third Generation imageRUNNER ADVANCE devices. This makes it possible to unify development, and reflect the same functions and the latest specifications in all supported Third Generation imageRUNNER ADVANCE devices. -
Page 10: Data Backup Service
Training is required to allow the servicing dealer to enroll in Data Backup Service and for the service technician to receive support from the Technical Support Center. Refer to the Training Center at Canon USA’s e-Support Center Website Training Center for details. -
Page 11: Configuration
ADVANCE C356iF II Series Service Guide D. Configuration Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Dealer Price List on the Partner Portal for the most up-to-date item numbers. - Page 12 ADVANCE C356iF II Series Service Guide Table 2 – Hardware Accessories Item Part Number 3, 4 Cassette Module-AE1 1409C002AA 5, 4 Cassette Feeding Unit-AJ1 9579B003AA 4, 6 Cassette Feeding Unit-AK1 9580B003AA FL Cassette-AV1 9581B001AA Staple Finisher-Z1 1410C001AA USB Keyboard (Cherry)
- Page 13 Certification Set 1 Part numbers are subject to change without notice. 15 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 16 Cannot be installed with the optional Super G3 2nd Line Fax Board-AT1.
- Page 14 ADVANCE C356iF II Series Service Guide Table 4 – imageRUNNER ADVANCE Integrated Solutions Box Part Item eLAN Number Number imageRUNNER ADVANCE Desktop V4.2 1L with 3 Years 4140B764AA Software Maintenance imageRUNNER ADVANCE Desktop V4.2 5L with 3 Years 4140B765AA Software Maintenance imageRUNNER ADVANCE Desktop V4.2 20L with 3 Years...
- Page 15 Software Maintenance Extension 1 Part numbers are subject to change without notice. 15 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 24 Software Maintenance Extensions can be purchased and registered up to 5 years in advance.
- Page 16 Scan To Worldox V1.2.3 (Software Only) 11+ Licenses 4164BL97AB 1 Part numbers are subject to change without notice. 15 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 19 One NFR license per dealer showroom location.
- Page 17 ADVANCE C356iF II Series Service Guide Table 6 – Supplies and Consumables Item Part Number GPR-58 Drum Black 2186C003AA GPR-58 Drum Cyan 2187C003AA GPR-58 Drum Magenta 2188C003AA GPR-58 Drum Yellow 2189C003AA GPR-58 Toner Black 2182C003AA GPR-58 Toner Cyan 2183C003AA...
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Page 18: Monthly Copy/Print Volume
ADVANCE C356iF II Series Service Guide E. Monthly Copy/Print Volume The maximum print/copy monthly volume is the maximum number of pages the machine can produce within a one-month period (based on letter size paper). However, the device should not be used to produce the maximum number of pages, or a greater volume, on a consistent monthly basis. -
Page 19: Hardware Accessory Options
ADVANCE C356iF II Series Service Guide Hardware Accessory Options A. Cassette Module-AE1 • Adds one additional 550-sheet cassette (20 lb bond (80 g/m • Paper weight: 16 lb bond to 60 lb cover (60 to 163 g/m B. Cassette Feeding Unit-AJ1 •... -
Page 20: System Options
ADVANCE C356iF II Series Service Guide III. System Options The functionality of the imageRUNNER ADVANCE C356iF II Series can be expanded by installing the following system related optional accessories. A. Copy and Print Options PCL International Font Set-A1 • Provides Andalé font support for the PCL driver. -
Page 21: Data Security And Wireless Options
• Enables the user to connect their Android mobile devices to the machine via NFC (Near Field Communications). • The Canon PRINT Business app must be installed and started on the user’s Android device, and the “Use NFC Card Emulation” setting on the machine must be enabled. -
Page 22: Accessibility Options
ADVANCE C356iF II Series Service Guide D. Accessibility Options ADF Access Handle-A1 Attaches to the Automatic Document Feeder to enable seated users to open the document feeder. Braille Label Kit-F1 The Braille Label Kit includes labels written in Braille to help visually-impaired users identify parts of the machine, such as the control panel hard keys, and which paper size is loaded in a paper drawer. -
Page 23: Storage Capabilities
• Memory Media IMPORTANT • Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data back up plan. Canon U.S.A., Inc. -
Page 24: Advanced Box
ADVANCE C356iF II Series Service Guide B. Advanced Box Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files that can be used on a computer. There are two types of storage in the Advanced Box: the Shared Space and the Personal Space. -
Page 25: Network
ADVANCE C356iF II Series Service Guide C. Network The imageRUNNER ADVANCE C356iF II Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE machines via the SMB/WebDAV protocol. When one machine is connected to another machine, a user can select an Advanced Box in the other machine (if it is on the network) to store files or print a file that is stored in the other machine on this machine. -
Page 26: Security Features
ADVANCE C356iF II Series Service Guide Security Features The imageRUNNER ADVANCE C356iF II Series machines include a comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. A. Device Authentication There are several ways to authenticate users at the device. However, only one Log In application can be used at a time. -
Page 27: Ua (Universal Authentication)
ADVANCE C356iF II Series Service Guide UA (Universal Authentication) A user authentication system that enables the functions of the machine and MEAP applications, to be used after being authenticated once. UA has two compatible user authentication systems (Domain Authentication and Local Device Authentication). -
Page 28: Device Security
ADVANCE C356iF II Series Service Guide B. Device Security The imageRUNNER ADVANCE C356iF II Series offers several ways to protect and secure the device, as described below. SIEM (Security Information and Event Management) Integration Enables the device to automatically send audit logs to SIEM systems for analysis and detection of security violations. -
Page 29: Security Policy Function
HDD clear (clears many Settings/Registration settings and Service Mode settings) can be performed, or the Administrator can request a new password license from a local authorized Canon dealer. It is necessary to explain to the Administrator about the risk of any security policy specified, and request to manage the passwords. -
Page 30: Data Security
• Standard HDD Data Erase Kit • Standard HDD Encryption Kit • Optional HDD Data Erase Scheduler software CAUTION Canon USA is not liable for any damages resulting from the loss or corruption of data. (See “DISCLAIMER,” on p. ii for further details.) -
Page 31: Hdd Data Erase Kit
ADVANCE C356iF II Series Service Guide HDD Data Erase Kit The standard HDD Data Erase Kit is for environments that require additional data security measures. The HDD Data Erase Kit automatically overwrites image data that is written to the hard drive following each job performed at the machine. -
Page 32: Tpm (Trusted Platform Module)
IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated. -
Page 33: Document Security
ADVANCE C356iF II Series Service Guide D. Document Security The imageRUNNER ADVANCE C356iF II Series machines offer several document security modes to protect printed and distributed documents. Document Scan Lock and Tracking Function The Document Scan Lock and Tracking function embeds an invisible Track and Lock code (TL Code as dots or QR Code as 2D matrix codes) over the entire surface of a printed document. -
Page 34: Adobe Livecycle Rights Management Es Server Integration
ADVANCE C356iF II Series Service Guide Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the machine, even after document creation, using the Adobe LiveCycle Rights Management ES Server. -
Page 35: Network Security
ADVANCE C356iF II Series Service Guide E. Network Security The imageRUNNER ADVANCE C356iF II Series machines secure network communications by using IPSec (IP Security), filtering by port number, encryption and authentication, and network port and application control. IPSec The IPSec protocol is standard on the imageRUNNER ADVANCE... -
Page 36: Network Port And Application Access Control
ADVANCE C356iF II Series Service Guide Network Port and Application Access Control Network Port and Application Access Control enables System Administrators to set up only the necessary protocols, such as IPP, FTP, FTPS (UFP 3.10 and above), SNTP, SNMP, RAW, LPD, and others for transferring data. -
Page 37: Software Solutions
A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s new imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments. -
Page 38: Imageware Scan Manager Ds
ADVANCE C356iF II Series Service Guide imageWARE Scan Manager DS imageWARE Scan Manager DS is a document capture solution that features transaction document archiving capabilities, work distribution capabilities that can be personalized according to the scan volume and skill level of each user, and one-step capture, processing, and release operations. -
Page 39: Scan Management Software
SMB (Server Message Block) and FTP (File Transfer Protocol) file delivery, inclusive of document indexing, come standard on the new imageRUNNER ADVANCE C356iF II/C256iF II models, while connectors for imageWARE Document Server and SharePoint Server 2007 are available as options. -
Page 40: Advance Cloud Portal
Docs or Microsoft SharePoint Online, as well as print documents stored in these programs. To scan, store, or print documents, users need to log on to the cloud service from the touch panel display of the imageRUNNER ADVANCE C356iF II/C256iF II machine—no PC or laptop is required. eCopy ShareScan... -
Page 41: Print/Output Management Software
ADVANCE machine to print documents, e-mail messages, attachments, and images. On the imageRUNNER ADVANCE C356iF II/C256iF II, users can load scanned data from the imageRUNNER ADVANCE C356iF II/C256iF II machine to their mobile device. uniFLOW uniFLOW is a print/output management solution that can be customized to meet the needs of an organization. -
Page 42: Uniflow Online
To purchase a license of uniFLOW Online, training is required. Training is required for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Training section on the e-Support Center Website. -
Page 43: Efi Printme
ADVANCE Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE device through the EFI PrintMe Cloud Service. Files uploaded to the EFI PrintMe Cloud Server are secured with 128-bit encryption. Walk-up end-users can print documents from the EFI PrintMe Cloud Service to a registered imageRUNNER ADVANCE device that is connected to the Internet. -
Page 44: Device Security And Management Software
ADVANCE C356iF II Series Service Guide D. Device Security and Management Software uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict machine access and functions on a per user basis. uniFLOW end-users must authenticate themselves either by entering their user name and password, or by using a smart card, proximity or magnetic card. -
Page 45: Imageware Secure Audit Manager Express
Web services and HTML protocols. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of... -
Page 46: Business Workflow Software
ADVANCE machine without the need for print drivers. Canon Enterprise Imaging Platform Canon Enterprise Imaging Platform is a new middleware platform based on SOA (Service Oriented Architecture). It enables organizations to integrate enterprise applications with electronic and paper documents. -
Page 47: Dealer Sales/Service Authorization
C350iF/C250iF Series machines to service the imageRUNNER ADVANCE C356iF II/C256iF II machines in the field successfully. B. Prerequisites Prior to taking the imageRUNNER ADVANCE C356iF II Series Training program, technicians must successfully complete the following courses: • Applied Technology blended learning course (AT-CL) •... -
Page 48: Certification
The imageRUNNER ADVANCE C355iF/C255iF Update course takes approximately 2 hours to complete. F. Training Facilities The online course is located in the e-Learning center on the Canon USA e-Support Center Website: http://www.support.cusa.canon.com. Certification maps on the e-Support Center Website provide easier access to the training. -
Page 49: Service Materials
Training is required to allow the servicing dealer to enroll in Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. imageRUNNER ADVANCE C356iF II Series Service Guide... -
Page 50: Servicing Notes
ADVANCE C356iF II Series Service Guide Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imageRUNNER ADVANCE C356iF II Series devices. The imageRUNNER ADVANCE C356iF II Series devices require a NEMA 5-15 receptacle for proper operation. - Page 51 The internal logic and programming of the imageRUNNER ADVANCE C356iF II Series machines will not perform reliably because there is an insufficient difference between the internal operating signal voltages and the poor ground reference signal.
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Page 52: Installation Space Requirements
• The minimum doorway opening that the machine passes through prior to installation must be at least 36” wide. Table 11 – imageRUNNER ADVANCE C356iF II/C256iF II Installation Space Requirements No Optional Equipment Is Attached imageRUNNER ADVANCE C356iF II Series Service Guide... - Page 53 ADVANCE C356iF II Series Service Guide Table 11 – imageRUNNER ADVANCE C356iF II/C256iF II Installation Space Requirements Continued The Staple Finisher-Z1 Is Attached imageRUNNER ADVANCE C356iF II Series Service Guide October 2020 Revision 7 Page 46...
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Page 54: Estimated Installation Times
ADVANCE C356iF II Series Service Guide C. Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, and calculated from the average amount of labor hours. The estimated installation times are based on one (1) experienced technician. -
Page 55: Serviceability
ADVANCE C356iF II Series Service Guide D. Serviceability The imageRUNNER ADVANCE products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER ADVANCE products, enables a reduction in the time required to service the machine’s major components. -
Page 56: Remote Services
Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System) or the optional RDS (Remote Diagnostic System) Plug-in to the imageWARE Enterprise Management Console. - Page 57 ADVANCE C356iF II Series Service Guide The RDS plug-in offers the benefits described below: • Retrieve meter readings for billing, which reduces the need for an on-site meter read or a phone call to the customer to read the meters.
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Page 58: Content Delivery System
ADVANCE C356iF II Series Service Guide Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware and MEAP (Multifunction Embedded Application Platform) applications to imageRUNNER ADVANCE devices. The advantages of the CDS include reduced service costs (labor and travel), and improved first-call resolution. - Page 59 ADVANCE C356iF II Series Service Guide There are three methods which helps you to deliver firmware updates and applications to imageRUNNER ADVANCE devices: Table 13 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware Firmware Full, automatic and...
- Page 60 Limited Warranty for Embedded Software.) • The Content Delivery System Software Solutions Guide (available on Canon USA’s Partner Portal and e-Support Websites), contains additional language that Canon USA recommends your dealership include in the Maintenance Agreement with your customers as it pertains to the use of the CDS service.
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Page 61: Remote Services Suite
ADVANCE C356iF II Series Service Guide Remote Services Suite The Remote Services Suite provides Web access to some of the more frequently-used UGW functions and status reports. The tools included in the suite are UGW SnapShot and Device Management Tools. -
Page 62: Device Configuration Management
There are two tools to help a System Administrator manage device configuration settings from device to device, and they are standard tools on the imageRUNNER ADVANCE C356iF II/C256iF II Series : DCM (Device Configuration Manager) and Device Migration Navigator. DCM (Device Configuration Manager) -
Page 63: Lms (License Management System)
ADVANCE C356iF II Series Service Guide G. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software. The LMS is a server-based software license program. All purchased software application packages contain a license access number certificate with the documentation. -
Page 64: Content Delivery System Website
ADVANCE C356iF II Series Service Guide H. Content Delivery System Website The CDS Website enables end-users to download, install, and activate select MEAP applications (.jar and license files) via the imageRUNNER ADVANCE device directly, without the need to go through the LMS and Service Management Service. -
Page 65: Recommended System Engineer Requirements
It is also important that the SE have computer skills and working knowledge • Other computer platforms (mainframe and UNIX) • Remote Support Tools The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+, CompTIA Network+, and MCP (Microsoft Certified Professional) 2. -
Page 66: Firmware Upgrades Using The Service Support Tool
• The imageRUNNER ADVANCE Security Kit-U1 for IEEE 2600.1 Common Criteria Certification ships with certified device firmware to enable the imageRUNNER ADVANCE C356iF II Series machines to be IEEE 2600.1 certified. • Once the imageRUNNER ADVANCE Security Kit-U1 for IEEE 2600.1... -
Page 67: Hard Disk Drive Handling
CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages. -
Page 68: Consumables
ADVANCE C356iF II Series Service Guide M. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page. - Page 69 ADVANCE C356iF II Series Service Guide Notes: • Make sure to store toner bottles horizontally with the proper side facing up. • Before you use toner, hold each toner bottle vertically with the white portion on top, and then shake the toner bottle up and down approximately 10 times.
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Page 70: Consumable Parts
Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice. -
Page 71: Counters
Counter Status Check screen (when the Counter Check key on the control panel is pressed). By default, the imageRUNNER ADVANCE C356iF II Series machines display 4 out of 8 counters on the Counter Status Check screen. -
Page 72: Meap Counter
ADVANCE C356iF II Series Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging MEAP (Service Management Service) Application/License Information page via a Web browser. (The computer you are using must be connected to the machine and network.) You can... -
Page 73: Toner Bottle Counters
ADVANCE C356iF II Series Service Guide Toner Bottle Counters The imageRUNNER ADVANCE C356iF II Series machines have a Toner Bottle Counter that increases after the machines recognize that a new toner bottle has been inserted. Also, these machines include a Video Count Frequency Distribution Counter that determines a customer’s image duty trend. -
Page 74: Less Maintenance For Service Cost And Downtime Reduction
The Less Maintenance strategy is solely at the discretion of the dealer, however, Canon USA encourages dealers to use this strategy as an opportunity to reduce service costs and maintain uptime for their customers. -
Page 75: Installation/Parts Replacement By Nontechnical Staff Option
ADVANCE C356iF II Series Service Guide Installation/Parts Replacement by Nontechnical Staff Option The table below details potential machine installation and parts replacement scenarios categorized by the customer type. We encourage dealers to consider other scenarios that may not be listed below, based on experience with your customers. - Page 76 ADVANCE C356iF II Series Service Guide a. Potential Scenarios i. Installation It may be difficult to designate end-users to install this machine. The imageRUNNER ADVANCE C356iF II/C256iF II weighs approximately 108 lb (49 kg); however, each machine is designed to help end-users complete installation.
- Page 77 ADVANCE C356iF II Series Service Guide The “Setup Guide” on the machine’s UI helps end-users and delivery people navigate to and specify the necessary settings for installation. Figure 3 – Setup Guide The “Setup Guide” can help the end-user specify the settings described in the table below.
- Page 78 ADVANCE C356iF II Series Service Guide ii. Parts Replacement The following parts replacement scenarios are examples: Scenario 1: Periodical parts replacement is based on a warning message. Scenario 2: Provide a phone-fix, identify parts to be replaced over the phone, the parts are sent, and the customer replaces them.
- Page 79 ADVANCE C356iF II Series Service Guide (a) Scenario 1: Periodical Parts Replacement Based on a Warning Message This product generates a warning message to tell the customer to replace the parts at a certain time. In this case, the customer may want to have a parts stock prior to the message.
- Page 80 ADVANCE C356iF II Series Service Guide The table below explains the timing of drums and waste toner container replacement, if a warning message is displayed, how to reset the parts counter, whether instruction is available for parts replacement, and whether a UGW completion alarm is supported.
- Page 81 ADVANCE C356iF II Series Service Guide (b) Scenario 2: Provide a Phone-Fix, Identify Parts to be Replaced over the Phone, the Parts Are Sent, and the Customer Replaces Them Although the device does not generate a message that tells...
- Page 82 ADVANCE C356iF II Series Service Guide (c) Scenario 3: A Technician Visits the Customer Site without Replacement Parts, the Customer Notes the Replacement Parts That Are Needed, the Dealer Ships Out the Parts, and the Customer Performs the Replacement upon Receipt.
- Page 83 ADVANCE C356iF II Series Service Guide b. Considerations Dealerships may need to consider the following when the customer is permitted to install/service the machine: • The customer should dispose of the machine’s box/carton and replaced parts. • The dealer should dispose of the machine’s box/carton and replaced parts as part of a regular process.
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Page 84: Remote Support
ADVANCE C356iF II Series Service Guide Remote Support As part of the Less Maintenance strategy, Canon USA encourages dealers to consider technical support for customers over the telephone. Remote support enables the dealer to resolve problems over the telephone and avoid a technician visit. This makes the dealer more efficient, enables them to save on service costs, spend time on more difficult issues, and enables the customer to enjoy more uptime. - Page 85 ADVANCE C356iF II Series Service Guide Furthermore, the imageRUNNER ADVANCE C356iF II/C256iF II machines are standard-equipped with the Remote Operator's Software Kit. This enables dealers to operate the User mode and Service mode of the machine via a customer's PC. Before using the Remote Operator function, dealers must turn the Remote Operator’s settings ‘On’...
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Page 86: Limited Warranty Support
This limited warranty covers the compatible Canon brand product accessories. For detailed warranty information, please refer to the Canon imageRUNNER ADVANCE C356iF II Series Limited Warranty located in the Appendix. Note: There is no warranty on any consumable items or consumable parts, such as paper, toner, chemicals, or pick-up rollers. -
Page 87: Warranty Programs
Flat-Rate Program The Flat-Rate Program provides a flat-rate credit to Canon USA’s full- line dealers as compensation for warranty expenses that they may incur. Warranty Parts for Repair The APRFs (Authorized Parts Repair Facilities) are authorized by Canon USA to repair circuit boards for various Canon products. -
Page 88: Product Technical Support Offerings
ADVANCE C356iF II Series Service Guide Product Technical Support Offerings Please refer to the “Technical Support Center” section on the e-Support Center Website for the most current policies and procedures. A. Canon USA Technical Support Center The TSC (Technical Support Center) is the single-point of entry for all technical support issues on BICG (Business Information Communications Group) products. -
Page 89: Technical Support Escalation
Note: For support escalation to the Field Support staff, a DES must contact the TSC and visit the site at least once. Figure 9 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE C356iF II Series End-User End-User Contacts Servicing Dealer... -
Page 90: Internet Support
• Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center Website at http://www.support.cusa.canon.com. D. Canon USA’s Partner Portal Website Canon USA’s... -
Page 91: Appendix
ADVANCE C356iF II Series Service Guide XII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 25 – imageRUNNER ADVANCE C356iF II Series Main Unit Specifications Specifications Item imageRUNNER ADVANCE C356iF II C256iF II... - Page 92 ADVANCE C356iF II Series Service Guide Table 25 – imageRUNNER ADVANCE C356iF II Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE C356iF II C256iF II Weight: 16 lb bond to 60 lb cover (60 to 163 g/m Paper Drawer 1...
- Page 93 ADVANCE C356iF II Series Service Guide Table 25 – imageRUNNER ADVANCE C356iF II Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE C356iF II C256iF II Standard Desktop Model: 20 1/8” x 25 5/8” x 25 1/8” (511 mm x 651 mm x 639 mm) With the optional Cassette Feeding Unit-AJ1 or –...
- Page 94 ADVANCE C356iF II Series Service Guide Table 27 – Cassette Feeding Unit-AJ1 (Optional) Specifications Item Specifications LGL, LTR, STMT, EXEC, and Custom Size (3 7/8” x 7 1/2” to Paper Sizes 8 1/2” x 14” (99 mm x 191 mm to 216 mm x 355.6 mm))
- Page 95 ADVANCE C356iF II Series Service Guide Table 30 – Staple Finisher-Z1 (Optional) Specifications Item Specifications Size: LGL, LTR, STMT, EXEC, Custom Size (3 7/8” x 5 7/8”, to 8 1/2” x 14” (99 mm x 148 mm to 216 mm x 355.6 mm)), and...
- Page 96 ADVANCE C356iF II Series Service Guide Table 31 – Copy Card Reader-F1 (Optional) Specifications Item Specifications Available Cards Magnetic Card Readout Method Magnetic readout Magnetic Card Reading Direction Face up Store/Replay Replay Power Source From the main unit 3 1/2” x 3 3/4” x 1 5/8” (88 mm x 96 mm x 40 mm)
- Page 97 ADVANCE C356iF II Series Service Guide Table 33 – Send Function: Scan Specifications Item Specifications Supported Communication FTP (TCP/IP), FTPS (UFP 3.10 and above), SMB (TCP/IP), Protocols WebDAV, and SMTP Single-Page TIFF (MMR), JPEG, PDF, XPS, OOXML (PowerPoint and Word)
- Page 98 ADVANCE C356iF II Series Service Guide Table 34 – Send Function: E-Mail and I-Fax Specifications Item Specifications Communication Protocol SMTP (Send), POP3 (Receive) I-Fax Communication Mode Simple, Full (ITU-T T.37 and W-NET FAX compliant) For Sending 100 x100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, E-Mail (B&W)
- Page 99 ADVANCE C356iF II Series Service Guide Table 35 – Wired LAN Specifications Item Specifications Interface 10 Base-T/100 Base-TX/1,000 Base-T Frame Type Ethernet II LPD, Raw, IPP, IPPS, FTP, FTPS (UFP 3.10 and above) WSD, TCP/IP Print SMB, Mopria, Google Cloud Print, AirPrint, Windows 10 Mobile...
- Page 100 ADVANCE C356iF II Series Service Guide Table 37 – Printer Function Specifications Item Specifications Network Interface 10 Base-T/100 Base-TX/1,000 Base-T Frame Type Ethernet II TCP/IP Print LPD, Port 9100, IPP, IPPS, FTP, FTPS (UFP 3.10 and above), Applications Ethernet II, Ethernet 802.2, Ethernet 802.3, Ethernet SNAP, Auto...
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Page 101: Canon Imagerunner Advance C356If Ii Series Limited Warranty
ADVANCE C356iF II Series Service Guide B. Canon imageRUNNER ADVANCE C356iF II Series Limited Warranty imageRUNNER ADVANCE C356iF II Series Service Guide October 2020 Revision 7 Page 94... -
Page 102: List Of Tables
Table 23 – Less Maintenance - Target Parts for Replacement Scenario 2 ....... 74 Table 24 – Less Maintenance - Target Parts for Replacement Scenario 3 ....... 75 Table 25 – imageRUNNER ADVANCE C356iF II Series Main Unit Specifications ....84 Table 26 – Automatic Document Feeder Specifications ............. 86 Table 27 –... -
Page 103: List Of Figures
Not Have the Necessary Parts Scenario ..............75 Figure 8 – Remote Support with the Standard Remote Operator’s Software Kit ....78 Figure 9 – Canon USA Support Escalation Flow Chart .............. 82 imageRUNNER ADVANCE C356iF II Series Service Guide...
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