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dji NEO User Manual

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v1.0 2024.09

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  • Page 1 User Manual v1.0 2024.09...
  • Page 2 This document is copyrighted by DJI with all rights reserved. Unless otherwise authorized by DJI, you are not eligible to use or allow others to use the document or any part of the document by reproducing, transferring or selling the document. Only refer to this document and the content thereof as instructions to operate DJI UAVs.

  • Page 3: Using This Manual

    Go to the address below or scan the QR code to watch the tutorial videos, which demonstrate how to use the product safely. https://www.dji.com/neo/video Downloading the DJI Fly App Make sure to use DJI Fly with this product. Scan the QR code to download the latest version. © 2024 DJI All Rights Reserved.

  • Page 4: Downloading Dji Assistant 2

    [2] For Palm Control and Mobile App Control, takeoff is disabled when DJI Neo is not connected to the app for longer than 90 days or the smartphone with the app has no access to the internet during the period.

  • Page 5: Table Of Contents

    DJI Neo User Manual Contents Using this Manual Legend Read Before First Flight Video Tutorials Downloading the DJI Fly App Downloading DJI Assistant 2 Product Profile Introduction Using for the First Time Preparing DJI Neo Preparing the Remote Controller Activation...
  • Page 6 DJI Neo User Manual Recording Audio via App Voice Control RC Control Auto Takeoff Auto Landing Starting/Stopping the Motors Starting the Motors Stopping the Motors Stopping the Motors Mid-Flight Controlling the Aircraft Takeoff/Landing Procedures Intelligent Flight Modes FocusTrack QuickShots Cruise Control...
  • Page 7 DJI Neo User Manual Gimbal Angle Gimbal Operation Modes Storing and Exporting Photos and Videos Storing Exporting 4.10 QuickTransfer DJI RC-N3 Operations Powering On/Off Charging the Battery Controlling the Gimbal and Camera Flight Mode Switch Flight Pause/RTH Button Customizable Button...
  • Page 8 Product Profile © 2024 DJI All Rights Reserved.

  • Page 9: Product Profile

    In Palm Control and Mobile App Control, you can perform multiple intelligent shooting modes by pressing the mode button on DJI Neo or by using the app. DJI Neo is an FPV camera drone that can be used with the compatible goggles and remote control devices, providing an immersive flight experience.

  • Page 10: Preparing The Remote Controller

    DJI Neo User Manual 2. All Intelligent Flight Batteries are in hibernation mode before shipment to ensure safety. Activate the batteries by connecting a USB charger to the USB-C port on DJI Neo. The battery is activated when it begins charging.

  • Page 11: Activation

    Activation The product must be activated using the DJI Fly app before being used for the first time. An internet connection is required for activation. The activation method varies depending on the product combo purchased. Follow the corresponding instructions to activate your product.

  • Page 12: Firmware Update

    DJI Neo User Manual You can also follow the method for activating DJI Neo in the previous section to connect the aircraft to the app and activate the aircraft. Once completed, the aircraft can be used with the remote controller.

  • Page 13: Dji Rc-N3 Remote Controller

    DJI Neo User Manual 1. Gimbal and Camera 8. Status Indicator 2. Propellers 9. Power Button 3. Propeller Guard 10. USB-C Port 4. Motors 11. Intelligent Flight Battery 5. Mode Button 12. Infrared Sensing System 6. Mode Indicators 13. Downward Vision System 7.
  • Page 14 Flight Safety © 2024 DJI All Rights Reserved.

  • Page 15: Flight Safety

    When using Palm Control and Mobile App Control, the max flight altitude is 30 m and the max flight distance is 50 m. These limits can not be changed in the DJI Fly app. The following information is suitable for when using the aircraft with the remote control devices.
  • Page 16 Prompt in DJI Fly App Altitude of the aircraft cannot ex- Max Altitude Max flight altitude reached. ceed the value set in DJI Fly. The straight-line distance from the aircraft to the Home Point Max Distance Max flight distance reached.

  • Page 17: Geo Zones

    Once the unlocking request is approved, you can synchronize the unlocking license through the DJI Fly app. To unlock the zone, alternatively, you can launch or fly the aircraft directly into the approved Authorization Zone and follow the prompts in DJI Fly to unlock the zone.
  • Page 18 9. DO NOT take off when there is a significant change in the ground level (such as near cliffs). 10. Be careful when taking off in the desert or from a beach to avoid sand entering DJI Neo. 11. DO NOT operate DJI Neo in an environment at risk of a fire or explosion.

  • Page 19: Operating The Aircraft Responsibly

    DJI Neo User Manual 13. DO NOT use the aircraft, remote control devices, battery, battery charger, and the battery charging hub near accidents, fires, explosions, floods, tsunamis, avalanches, landslides, earthquakes, dust, sandstorms, salt spray, or fungus. 14. DO NOT operate the aircraft near bird flocks.
  • Page 20 6. Make sure all camera lenses and sensors are clean. 7. When using Palm Control, make sure that DJI Neo has previously connected to DJI Fly on your smartphone via Wi-Fi and the app works properly. When using the remote controller, make sure that the remote controller and DJI Fly are successfully connected to the aircraft.
  • Page 21 Flight Operation © 2024 DJI All Rights Reserved.

  • Page 22: Flight Operation

    Make sure to fly in an open and unobstructed environment without Wi-Fi signal interference. • When using Palm Control, the max flight altitude of DJI Neo is 30 m and the max flight distance is 50 m. © 2024 DJI All Rights Reserved.

  • Page 23: Switching Modes

    ◆ DO NOT grab DJI Neo by hand. ◆ To land on your palm, place your hand right under DJI Neo to prevent it from ◆ falling after landing. Take off in an environment with sufficient lighting and a richly textured ◆...
  • Page 24 DJI Neo, it will follow the subject and fly forward. When the subject moves toward DJI Neo, it will hover in place and does not fly backward. Perform with caution to avoid collision. The max horizontal flight speed in Follow mode is 5.5 m/s.
  • Page 25 DJI Neo will hover after takeoff and record a video with the camera facing the subject. You can set the camera mode to Photo or Video in the DJI Fly app. When set to Photo, the subject can trigger DJI Neo to take a photo automatically by maintaining a fixed pose for 3 seconds.

  • Page 26: Palm Takeoff/Landing And Smart Snaps

    DJI Neo User Manual DJI Neo will keep the camera facing the subject, fly backward to a location 2 m from the takeoff point, and ascend while circling the subject once in a spiral curve while recording automatically. It will hover at the takeoff point after recording.
  • Page 27 When using palm takeoff, DJI Neo will fly backward for a short distance after takeoff. Pay attention to the rear of DJI Neo to ensure flight safety. 4. DJI Neo will start recording or take photos according to the selected mode and its preset parameters.

  • Page 28: Mobile App Control

    During palm landing, DJI Neo may ascend slighty and then land on the palm. Keep your hand still and extend your fingers during the process. 6. Connect DJI Neo to DJI Fly to view the footage and create short videos. Refer to the Mobile App Control section for details.

  • Page 29: Connecting Dji Neo

    Otherwise, the app may disconnect from DJI Neo which may affect flight safety. • When using Mobile App Control, the max flight altitude of DJI Neo is 30 m and the max flight distance is 50 m. • Return to Home (RTH) is not supported in Mobile App Control. Maintain visual line of sight within a controlled area.
  • Page 30 DJI Neo User Manual 1. Set parameters: Go to the Settings view. Tap the specific mode to enter the parameter configuration screen. Tap Custom to set to DirectionTrack, Helix, or Boomerang and adjust the corresponding parameters. Tap Camera Settings to set the same camera parameters for all the Smart Snaps modes.
  • Page 31 In Spotlight mode, DJI Neo will hover in place and keep the camera facing the subject. When the camera mode is set to Photo, the subject can trigger DJI Neo to take a photo automatically by maintaining a fixed pose for 3 seconds.

  • Page 32: View Album

    Palm landing can now be performed. If you do not land DJI Neo, you can choose to start the same Smart Snaps task again in the app after exiting Smart Snaps. You can also land DJI Neo on your palm by following the instructions in the app.

  • Page 33: Manual Control

    Palm Control. Refer to the Palm Control section for related notices and procedures. 4. Control DJI Neo using the virtual joysticks in the app. The left stick controls the flight altitude and orientation. The right stick controls the forward, backward, left, and right movements.

  • Page 34: Recording Audio Via App

    Settings > Control > Voice Control Settings. Enable Voice Wake-up and allow the microphone permission following the prompts. When using Mobile App Control, say Hey Fly to wake up voice control and then control DJI Neo using voice commands. View the common commands in Voice Control Settings.

  • Page 35: Rc Control

    DJI Neo User Manual 3.3 RC Control Auto Takeoff 1. Launch DJI Fly and enter the camera view. 2. Complete all steps in the pre-flight checklist. 3. Tap . If conditions are safe for takeoff, press and hold the button to confirm.

  • Page 36: Stopping The Motors Mid-Flight

    • Stopping the motors mid-flight will cause the aircraft to crash. The default setting for Emergency Propeller Stop in the DJI Fly app is Emergency Only, which means that the motors can only be stopped mid-flight when the aircraft detects...
  • Page 37 DJI Neo User Manual Mode 2 Mode 3 The default control mode of the remote controller is Mode 2. In this manual, Mode 2 is used as an example to illustrate how to use the control sticks. Remote Controller Aircraft...

  • Page 38: Takeoff/Landing Procedures

    4. Launch DJI Fly and enter the camera view. 5. Tap > Safety, and then set an appropriate Auto RTH Altitude and Max Altitude. 6. Wait for the system self-diagnostics to complete. If DJI Fly does not show any irregular warning, you can start the motors. ©...

  • Page 39: Intelligent Flight Modes

    When using the remote controller, palm takeoff is still supported by pressing and holding the mode button on top of DJI Neo. You can also perform palm landing to land the aircraft. Smart Snaps for Palm Control is not supported.
  • Page 40 DJI Neo User Manual Notice • This aircraft does not feature obstacle sensing. When using FocusTrack, pay attention to the surrounding environment to ensure flight safety. • Always be prepared to press the Flight Pause button on the remote controller or in order to operate the aircraft manually in case an emergency situation occurs.
  • Page 41 DJI Neo User Manual 1. Drag-select the subject in the camera view in DJI Fly, or tap > Control, enable Subject Scanning, and tap the recognized subject to lock the subject. 2. Spotlight is the default mode once entering FocusTrack. In Spotlight, the aircraft does not fly automatically, but the camera remains locked on the subject while manually controlling the flight.

  • Page 42: Quickshots

    DJI Neo User Manual Exiting FocusTrack In POI or ActiveTrack, press the Flight Pause button on the remote controller or tap the screen to return to Spotlight first. In Spotlight, press the Flight Pause button on the remote controller to exit FocusTrack.

  • Page 43: Cruise Control

    DJI Neo User Manual • DO NOT use QuickShots in any of the following situations: When the subject is blocked for an extended period of time or outside the ◆ visual line of sight. When the subject is more than 10 m away from the aircraft.

  • Page 44: Video Recording Suggestions And Tips

    1. Setting the Cruise Control Button To use the function, you have to set a cruise control shortcut button first. Tap > Control > Button Customization in the camera view of DJI Fly, and set one customizable button of the remote controller to Cruise Control.
  • Page 45 5. Perform flight tests to establish flight routes and preview scenes. 6. Make sure to control DJI Neo gently to ensure a smooth and stable flight. 7. Clear any foreign objects from the air intake on both sides of DJI Neo after flight to prevent a blockage.
  • Page 46 DJI Neo © 2024 DJI All Rights Reserved.

  • Page 47: Dji Neo

    In ATTI mode, DJI Neo may drift horizontally, and precise hovering and braking are unavailable. You should land DJI Neo as soon as possible to avoid any accidents to occur. Avoid flying in confined spaces or in areas where the lighting is not sufficient.

  • Page 48: Status Indicator

    You may experience shaking in videos recorded in Sport mode. • DJI Neo can be used as an entry-level drone for Manual mode. It is suitable for practicing throttle control, maintaining altitude, and level flight, but not for continuous high-speed flights and high-maneuverability actions such as Dive, Split-S, Power Loop, and Yaw-Spin.

  • Page 49: Return To Home (Rth)

    Blinks red and yellow alter- Compass calibration required nately [1] If DJI Neo cannot takeoff while the status indicator is blinking red slowly, view the warning prompt in DJI Fly. 4.3 Return to Home (RTH) Read this section carefully and make sure that you are familiar with the aircraft action during Return to Home (RTH).

  • Page 50: Notice

    The AR Home Point, AR RTH route, and AR aircraft shadow will be displayed in the camera view by default. The display can be changed in DJI Fly. Go to camera view, tap > Safety >...

  • Page 51: Trigger Method

    During flight, if the battery level is low and only sufficient to fly to the Home Point, a warning prompt will appear in DJI Fly or the goggles. If you confirm RTH or do not take action before the countdown ends, the aircraft will automatically initiate low battery RTH.

  • Page 52: Rth Procedure

    In some situations, DJI Neo will land automatically with the landing protection function supported. • DO NOT prevent DJI Neo from landing continuously due to a critical low battery. Otherwise, the battery will be damaged or DJI Neo will crash. Trigger Method In the following situations, DJI Neo will land automatically: ©...

  • Page 53: Landing Protection

    If DJI Neo fails to determine whether the ground environment is suitable for landing, DJI Fly or the goggles will display a landing prompt when DJI Neo descends to 0.3 m from the ground. Confirm the landing prompt and DJI Neo will land. You can also perform palm landing or land DJI Neo manually.

  • Page 54: Vision System And Infrared Sensing System

    • The downward vision system and infrared sensing system may not function properly when DJI Neo is flying too fast or at an altitude that is too low. © 2024 DJI All Rights Reserved.
  • Page 55 Use a soft cloth if there is any dirt, dust, or water on the glass of the vision ◆ system and infrared sensing system. DO NOT use any cleaning product that contains alcohol. Contact DJI Support if there is any damage to the lenses of the infrared ◆ sensing and vision system. ©...

  • Page 56: Propellers And Propeller Guards

    4.6 Propellers and Propeller Guards DJI Neo comes with detachable propeller guards, which reduce damage to the propellers caused by collisions. It is required to remove the propeller guards on top of DJI Neo before removing or installing the propellers.
  • Page 57 Install the propeller guards by following the steps below. 1. Push the propeller guard toward the body of DJI Neo until the middle hook snaps into position. Secure the other four hooks by pressing them from above into the holes of DJI Neo.
  • Page 58 DJI Neo User Manual Propellers Use the screwdriver in the box of DJI Neo to install and remove the propellers. It is required to remove the propeller guards before installing and removing the propellers. 1. Use the screwdriver to remove the propellers from the motors.

  • Page 59: Notice

    DO NOT install or remove the propeller guard by force to avoid damage. • Make sure to only use the screwdriver in the box of DJI Neo for installing and removing propellers. Using other screwdrivers may damage the screws. •...

  • Page 60: Intelligent Flight Battery

    DO NOT touch or let hands or body parts come in contact with the motors after flight, as they may be hot. • DO NOT block any of the ventilation holes on the motors or the body of DJI Neo. • Make sure the ESCs sound normal when DJI Neo is powered on.

  • Page 61: Inserting And Removing The Battery

    Insert the Intelligent Flight Battery as shown below. Make sure to fully insert the battery until you hear a "click", which indicates the battery latch is securely fastened. Press the textured part of the battery latch and push the battery to the rear of DJI Neo to remove it.

  • Page 62: Using The Battery

    DO NOT insert or remove the battery while the device is powered on. • Make sure the battery is inserted with a "click". Otherwise, it may cause poor contact between the battery and DJI Neo after takeoff and present hazards. Using the Battery Checking the Battery Level Press the power button once to check the current battery level.
  • Page 63 0-12% Powering On/Off Press, then press and hold the power button on DJI Neo to power it on or off. The battery level LEDs display the battery level when is powered on. The battery level LEDs turn off when DJI Neo is powered off.

  • Page 64: Charging The Battery

    Fully charge the battery before each use. It is recommended to use the charging devices provided by DJI, such as the DJI Neo Two-Way Charging Hub, DJI 65W Portable Charger, or other USB Power Delivery chargers. The DJI Neo Two-Way Charging Hub and the DJI 65W Portable Charger are both optional accessories.

  • Page 65: Using The Charging Hub

    Four LEDs blinking simultaneously indicates the battery is damaged. Using the Charging Hub When used with a USB charger, the DJI Neo Two-Way Charging Hub can charge up to three DJI Neo Intelligent Flight Batteries. When used with the DJI 65W Portable Charger, the charging hub can fully charge three Intelligent Flight Batteries in approximately 60 minutes.
  • Page 66 DJI Neo User Manual How to Charge 1. Insert the batteries into the battery ports of the charging hub until they click into place. 2. Connect the charging hub to a power outlet (100-240 V, 50/60 Hz) using a USB charger. The status LEDs indicate the battery status during charging. Refer to the Status LEDs Descriptions for more information about the blinking patterns.

  • Page 67: Battery Protection Mechanisms

    Check the battery levels by pressing the function button once. The battery level LED statuses are the same as those on DJI Neo. For details, refer to the statuses and descriptions for battery level LEDs on DJI Neo in the Using the Battery section.

  • Page 68: Gimbal And Camera

    A gimbal motor may enter protection mode if the gimbal is obstructed by other objects when DJI Neo is put on uneven ground or on grass, or if the gimbal experiences an excessive external force, such as during a collision. Wait for the gimbal to recover or restart the device.

  • Page 69: Gimbal Angle

    Gimbal Angle The gimbal has a control tilt range of -90° to +60°. Use the remote control devices to control the tilt of the gimbal. Alternatively, do so through the camera view in DJI Fly. Gimbal Operation Modes The gimbal mode will automatically switch according to the flight mode.

  • Page 70: Exporting

    In Mobile App Control, after the smartphone is connected to DJI Neo, enter QuickTransfer mode by going to the Album view. When DJI Neo is not connected to the smartphone, you can tap the QuickTransfer or Wi-Fi Devices card on the home screen in DJI Fly to enter QuickTransfer mode. You can also...

  • Page 71: Dji Rc-N3

    DJI RC-N3 © 2024 DJI All Rights Reserved.

  • Page 72: Operations

    DJI Neo User Manual DJI RC-N3 DJI RC-N3 is equipped with the retractable mobile device holder, which can stably hold mobile devices while running the DJI Fly app. 5.1 Operations Powering On/Off Press the power button once to check the current battery level.

  • Page 73: Controlling The Gimbal And Camera

    Customizable Button Press the customizable button to recenter the gimbal or point the gimbal downward by default. To set the function, go to camera view in DJI Fly, and tap > Control > Button Customization.

  • Page 74: Battery Level Leds

    There will be an alert if the remote controller is not used for a period while it is powered on but is not connected to the aircraft or the DJI Fly app on the mobile device. The remote controller will automatically power off after the alert stops. Move the control sticks or press any button to cancel the alert.

  • Page 75: Linking The Remote Controller

    Otherwise, the remote controller will experience interference. • A prompt will be displayed in DJI Fly if the transmission signal is weak during flight. Adjust the remote controller orientation according to the attitude indicator display to make sure that the aircraft is in the optimal transmission range.
  • Page 76 DJI Neo User Manual • You can also start linking by following the method below. In the home screen of DJI Fly, tap Connection Guide, select aircraft model, and then select Connect with RC Only. © 2024 DJI All Rights Reserved.
  • Page 77 Appendix © 2024 DJI All Rights Reserved.

  • Page 78: Appendix

    When using the remote controller, connect the aircraft and remote controller, and run DJI Fly. You will be notified if a new firmware update is available. Follow the on-screen instructions to start the update. Note that you cannot update the firmware if the remote controller is not linked to the aircraft.

  • Page 79: Flight Recorder

    DJI Neo to reboot. Wait patiently for the update to complete. Visit the following link and refer to the Release Notes for firmware update information: https://www.dji.com/neo/downloads...

  • Page 80: Troubleshooting Procedures

    The battery must be activated by charging before using it for the first time. 2. How to solve the gimbal drift issue during flight? Calibrate IMU and compass in DJI Fly. If the problem persists, contact DJI Support. 3. No function Check if the Intelligent Flight battery and the remote controller are activated by charging.

  • Page 81: Risks And Warnings

    8. How to detect careless handling or storage in unsafe conditions Contact DJI Support. 6.8 Risks and Warnings When the aircraft detects a risk after powering on, there will be a warning prompt on DJI Fly. Pay attention to the list of situations below. •...

  • Page 82: C0 Certification

    6.10 C0 Certification DJI Neo is compliant with C0 certification requirements. There are some requirements and restrictions when using DJI Neo in EU member states and EFTA member states (EFTA, i.e. Norway, Iceland, Liechtenstein, Switzerland). UAS Class Maximum Propeller Speed...
  • Page 83 • Method 1: Go to Settings in DJI Fly and tap About > FlySafe Data > Check for Updates to update the FlySafe data automatically. •...
  • Page 84 UGZ. Neither AMSL altitude nor the AGL height is supported by DJI Neo. The height H appears in the DJI Fly app camera view, which is the height from the aircraft takeoff point to the aircraft.
  • Page 85 Ground Altitude Zones Altitude zones are zones with a limited altitude and appear in gray on the map. When approaching, you will receive a warning in the DJI app. 20 m Altitude Zone Receiving a warning...

  • Page 86: Aftersales Information

    Original Instructions This manual is provided by SZ DJI Technology, Inc., and the content is subject to change. Address: Lobby of T2, DJI Sky City, No. 53 Xianyuan Road, Xili Community, Xili Street, Nanshan District, Shenzhen, China, 518055.
  • Page 87 This content is subject to change without notice. Download the latest version from https://www.dji.com/neo/downloads If you have any questions about this document, please contact DJI by sending a message to DocSupport@dji.com. DJI and DJI NEO are trademarks of DJI. Copyright © 2024 DJI All Rights Reserved.

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