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Issue
No water flow
Light will not turn on
After replacing my fitler,
the Water Machine stops
dispensing water after 24
hours
Pressing the Flush button does
not initiate a Flush Cycle
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scan this QR code to send us a video of the issue.
20
Possible Cause(s)
Diverter Valve was turned off;
or the Filters are not seated
properly in the Water Machine.
The outlet either does not give
constant power or enough
power.
The Machine is not resetting
the internal filter life calculator.
The Machine is not resetting
the internal filter life calculator.
Solution
Ensure all Diverter and Shut Off
Valves are open. Take Filters out,
then place them back into the
Water Machine, ensuring they are
properly locked into place.
See page 6 of the Installation
Guide to review alternative power
options.
Confirm each step was correctly
followed to reset the Filter on
page 17.
If the issue persists, repeat those
same steps again —unplug the
machine for at least 30 seconds
and plug it back in —after the
short automatic Flush finishes,
repeat the reset steps once more.
Press the Flush button a second
time a second or two after
pressing it the first time
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Table of Contents
Need help?
Do you have a question about the WATER MACHINE and is the answer not in the manual?
Questions and answers
Inserted new filter, machine leaves, can't get filter out to start over.
To remove a stuck filter from an UltraLux Water Machine, unscrew the filter from the top of the machine and lift it out. If it is stuck, ensure the machine is on the edge of a cupboard or in a position where you can easily access and apply enough force. Use caution and pull straight to avoid damage.
This answer is automatically generated
After installing the machine and plugging it in, the initial automatic flush is taking longer than 30 seconds. It was still running at the 3 minute mark. I unplugged it. There are no leaks.
The initial automatic flush of the UltraLux WATER MACHINE should only take approximately 30 seconds. If it is taking longer than 3 minutes, the most likely cause is a problem such as low source water pressure, poor water quality, or a clogged filter, all of which can slow the flow rate and extend the flush time.
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do you change both filters at the same time
No. The carbon composite filter (CBPA) should be replaced every 1 year or after 2000 gallons, while the RO membrane filter (ROCB) should be replaced every 2 years or after 1000 gallons.
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When does the hydrogen light indicator comes on? During flush must the H indicator come on?
The hydrogen light indicator on the UltraLux Water Machine flashes when the machine is actively producing hydrogen. It should not activate during the flush cycle.
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