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Summary of Contents for HYOSUNG Hero T
- Page 1 HYOSUNG INNOVUE Hero T MONIMAX5100TA Operation Manual V01.00...
- Page 2 As new technology, components, software, and firmware become available, HYOSUNG reserves the right to change specifications without prior notice. HYOSUNG may not market all features, functions, and operations described in this document in all parts of the world. In some instances, photographs are taken from equipment prototypes sold by HYOSUNG in all regions worldwide.
- Page 3 Revision History Revision Date Change Summary Chapters V01.00 2023-08-11 The initial release © 2023 HYOSUNG TNS INC. Operation...
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Page 4: Table Of Contents
SPR Operations ....................13 Changing the Safe Passcode ................15 CDU Operations ....................17 Emptying the Reject Bin ..................21 Removing Jam From CDU ................... 21 Configuring Software .................... 22 Operation Check List ..............28 Operation © 2023 HYOSUNG TNS INC. -
Page 5: Introduction
• Instructions to operate power, receipt printer (SPR), and cash dispenser (CDU). • Basic instructions/requirements to configure software attributes to make the product go live. - The terms “Hero T, ATM, and Product” are interchangeably used throughout the document. The term “Customer” represents the owner or buyer of Hero T. -
Page 6: Safety Precautions
• Secure the product in the building structure before any operations. • You may install an optional security container with a secondary lock. However, be alerted that the improper use of the secondary lock feature can decrease the product’s security level. Operation © 2023 HYOSUNG TNS INC. - Page 7 • If the above mentioned abnormalities occur, immediately turn off the power, unplug the equipment, and then contact the service center. • If you ignore these symptoms, the equipment may catch on fire or cause electric shock. © 2023 HYOSUNG TNS INC. Operation...
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Page 8: Abbreviations
Europay, Mastercard, Visa Encryption PIN Pad Payment Card Industry Journal Printer Operation Panel for Customers to Operate OSD board X On Screen Display Board Personal Identification Number E-Lock Electronic Lock Receipt Printer BlueVerse VDM Operation © 2023 HYOSUNG TNS INC. -
Page 9: Product Descriptions
3 Product Descriptions 3.1 Module Names and Positions Camera Receipt Printer Card Reader Encrypting PIN Pad Earphone Jack Cash Dispenser Screen Collar Wing © 2023 HYOSUNG TNS INC. Operation... - Page 10 Hero T Upper Power Supply Battery Receipt Printer Power Switch Down Exterior Door Operation © 2023 HYOSUNG TNS INC.
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Page 11: Operations
How to open/close the product Find the keyhole on the product’s rear door, insert the key, and turn the key clockwise. Open the rear door. When closing, be careful not to get caught in the fingers. © 2023 HYOSUNG TNS INC. Operation... - Page 12 - Indicates the power supply system status Main Switch Standby Switch Do NOT operate Main Switch when you would like to turn off the power. It may cause damage to operate system or destabilize control electronics in ATM. Operation © 2023 HYOSUNG TNS INC.
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Page 13: Spr Operations
This chapter guides you basic SPR operations required to print receipt papers. You must supply roll paper into SPR to prepare the product for end users. How to pull out the receipt printer Open the rear door and push the green button to pull out the receipt printer. © 2023 HYOSUNG TNS INC. Operation... - Page 14 Slide the paper head into the paper inlet for a certain distance; release your hands when the platen roller starts rotating and holding the paper. The printer starts loading the paper, and the paper head stops at the normal printing position. Operation © 2023 HYOSUNG TNS INC.
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Page 15: Changing The Safe Passcode
The lock will confirm a valid combination entry with a double signal. Lock will signal three (3) times for invalid combination entry. Close the safe door and turn the vault door handle clockwise to close it. © 2023 HYOSUNG TNS INC. Operation... - Page 16 Carefully position the keypad over the mounting screws and slide the keypad housing down. Ensure no wires or cables are trapped between the input pad and the safe door. Pinched cables can result in a short circuit. Operation © 2023 HYOSUNG TNS INC.
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Page 17: Cdu Operations
To close the unit, push the CDU into the system until it is locked. If necessary (depending on the system type), pull the unit after pulling down the pin, pushing down the lever forward. Note © 2023 HYOSUNG TNS INC. Operation... - Page 18 When moving the cassette, pull out the cassette handle, and then hold the handle to move it. To insert the cassette, proceed the opposite way. Be careful not to injure your hand when removing/inserting the cassette. Operation © 2023 HYOSUNG TNS INC.
- Page 19 Open the cassette and pull the cash plate back until it is locked against the cash plate latch. Be careful not to hurt your hands when the black push-plate fails to get locked and suddenly recovers its positions. Note Replenish the cassette (Take note as below). © 2023 HYOSUNG TNS INC. Operation...
- Page 20 With one hand holding the cassette handle and the other hand supporting the cassette from the bottom, place the cassette carefully on the set guide of the CDU and push it in until it is locked in place Operation © 2023 HYOSUNG TNS INC.
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Page 21: Emptying The Reject Bin
Take out the jammed note carefully. Do not remove your hand from the handle until the upper unit is completely closed because the safety lock is released. Do not hold any other places except the handle. © 2023 HYOSUNG TNS INC. Operation... -
Page 22: Configuring Software
(including sensors), reviewing hardware and firmware information details, and executing test/reset operations. Hyosung’s ATM operator program (BlueVerse) offers a menu item to launch the VDM program. You must log in to the operator program to access the VDM launching menu item as follows: Hyosung’s ATM operator program (BlueVerse) offers a menu item to launch the VDM... - Page 23 OTP via Call Center. • Able to retry after 30 seconds if password input error is more than 3 times. • Able to retry after 10 minutes if password input error is more than 5 times. © 2023 HYOSUNG TNS INC. Operation...
- Page 24 The main buttons function as follows: [Exit]: Closes the VDM program. [Up], [Down]: Moves the focus up and down among the device menu items. [Execute]: Executes the selected menu item, generally displaying a device test screen. Operation © 2023 HYOSUNG TNS INC.
- Page 25 To register, refer to the Key Manager (PCI) in the VDM manual. More information about operator and VDM programs Please refer to the following manuals for more details on software setup and VDM guides: BlueVerse operator program manual and VDM manual for your product type. © 2023 HYOSUNG TNS INC. Operation...
- Page 26 (You can check the status of UPS by checking In- disconnected line power and temperature) - If In-line power is “OFF”, power is down Step 2.6 Terminal Master Key Technician → 1.Diagnostic → PINpad → Enter Key A+B [Triple] Operation © 2023 HYOSUNG TNS INC.
- Page 27 Balance Inquiry (to verify the PIN) • You must check all items again after installing the SW update patch. • You must reboot the ATM after closing AP for testing purposes when Proview is used. © 2023 HYOSUNG TNS INC. Operation...
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Page 28: Operation Check List
Have you launched the VDM program and performed device test functions? * You must ensure that all criteria above are checked. Once all are checked, the product (ATM) is ready for cardholders to transact. Operation © 2023 HYOSUNG TNS INC. - Page 29 HYOSUNG TNS SuseoBldg., 281, Gwangpyeong-ro, Gangnam-gu, Seoul, Korea 06349...
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