Phomemo PM-246S Faq

Phomemo PM-246S Faq

Thermal label printer, usb shipping label printer 4x6
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PM-246S FAQ ........................................................................................................................................................3
1. Introduction to "key" functions ........................................................................................................3
① Paper feeding ................................................................................................................................3
⑤ How to restore factory settings ............................................................................................3
⑦ How to pause printing ................................................................................................................4
⑧ How to continue printing.................................................4
⑨ How to clear print data ............................................................................................................4
2. Different messages conveyed by indicator lights ........................................................................4
① When the blue is always on lighting: ................................................................................4
② Blue light flashes/click to print to flash blue light ................................................4
③ Blue light flashing (fast flashing) ....................................................................................4
④ Red is always on lighting ........................................................................................................4
⑤ Red flashes slowly (once every two seconds) ....................................................................5
⑥ Red fast flashing (twice per second) ..................................................................................5
⑦ Purple light flashing: ..............................................................................................................5
⑧ Print a label with a bright purple light ..........................................................................5
⑨ Click Print to exit the rubber roll ....................................................................................5
3. common problem ..........................................................................................................................................6
① How to use the printer for the first time ........................................................................6
② How to install the zebra drive ..............................................................................................7
③ How to generate transportation labels ................................................................................7
④ How to generate transportation labels ................................................................................7
⑤ PM 246S does not support mobile printing............................................................................................................. 8
⑥ Mac cannot change size ..................................................................................................................................................8
⑦ Mac: Printer not found/offline ....................................................................................................................................... 8
⑧ Windows does not respond to clicking print, cannot find printer/offline
..................................................................................................................................................................9
⑨ How to solve the problem that Chrome OS cannot be used? ............................................9
⑩ Operating Instructions for Firmware Upgrade ....................................................................9
4. Hardware problems ..................................................................................................................................10
① Unable to start ..........................................................................................................................10
② Spark ? ..........................................................................................................................................10
5. Printing problems ..................................................................................................................................10
① Skip next paper when printing? ............................................................................................10
② Print continuous feed/continuous feed ..............................................................................10
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Summary of Contents for Phomemo PM-246S

  • Page 1: Table Of Contents

    目录 PM-246S FAQ ................................3 1. Introduction to "key" functions ......................3 ① Paper feeding ..........................3 ② How to print the self-inspection page after contacting customer service ....3 ③ Insert a new size label, and how the printer learns paper (gap paper) ....3 ④...
  • Page 2 ..................11 ③ Incorrect label printing ④ Usps label cannot be printed correctly ................ 12 ⑤ Half printing/continuous printing is interrupted, and printing will be resumed from the beginning after printing is resumed ? ................12 ⑥ Print blank ..........................12 PM246S Print blank ..........................12 ⑦...
  • Page 3: Pm-246S Faq

    PM-246S FAQ 1. Introduction to "key" functions ① Paper feeding When the printer is standby and ready (not in the middle of printing), press the Feed Button once ② How to print the self-inspection page after contacting customer service Print out test page Insert the label, ensure it is straight and smooth.
  • Page 4: ⑦ How To Pause Printing

    bout 12 seconds. After the blue light flashes 5 times, then release the Feed Button.R un the automatic label identification again after sensor calibration. ⑦ How to pause printing When the printer is printing, press the Feed Button once. ⑧ How to continue printing When the printer pauses printing, press the Feed Button once to resume printing.
  • Page 5: ⑤ Red Flashes Slowly (Once Every Two Seconds)

    ⑩ How to upgrade the firmware when encountering a printer problem According to the problem you encountered, please follow the tutorial below to update the firmware version of the printer. https://phomemo-pm246s.freshdesk.com/support/solutions/articles/6900077776 6-printer-is-offline And you can also refer to the video tutorials.
  • Page 6: Common Problem

    After updating the firmware version, please re-download the latest driver from our website. 3. common problem ① How to use the printer for the first time Phomemo takes only a few minutes to be up and running. Watch the short video below...
  • Page 7: ② How To Install The Zebra Drive

    PDF file on the platform and then use the cutting tool to print it. Phomemo installs and works like a regular printer and you may print to it from any application. Here is a list of the platforms that the Phomemo team has tested.
  • Page 8: ⑤ Pm 246S Does Not Support Mobile Printing

    ●PayPal ●eBay ●Amazon ●ShipStation ●Shippo ●ShippingEasy ●UPS WorldShip ●BigCommerce ●Sellbrite ●XPSship ●FedEx Ship Manager ●Poshmark ●Label.live ●Chitchats ●Stamps.com ●Endicia Dazzle ●Fedex Ship Manager ●QuickBooks ●Pirate Ship ⑤ PM 246S does not support mobile printing we are so sorry, the printer can not print from smartphone. PM 246S just support to PC .
  • Page 9: ⑨ How To Solve The Problem That Chrome Os Cannot Be Used

    ⑧ Windows does not respond to clicking print, cannot find printer/offline 1. When you installed the driver, please select the correct USB port connection, so please refer to the following video to add a printer: https://www.youtube.com/watch?v=eWvL_rjUT40&list=PL3_AhQ0D1H_DgoSgYcMdU BrRnBCitKvP1&index=30 3. If the printer often goes offline, please try to change the data cable connection. ⑨...
  • Page 10: Hardware Problems

    https://www.youtube.com/watch?v=NZM-5ydXcLA&t=18s If you cannot upgrade successfully at one time, please try several times. Hardware problems ① Unable to start Please check as belows. 1. Ensure the plug has electricity . 2. Follow the power cable to the adapter and check that the cable that goes to printer is plugged in all the way into the power adapter.
  • Page 11: ③ Incorrect Label Printing

    4. If the printed sample label is normal, it means that the size of your label is not 4*6inches. Therefore, you will need additional software to adjust it. We specially launched an editing software called "Labelife",Please refer to the following link to download: https://phomemo.com/pages/phomemo-shipping-label-printer-series-download A4 size...
  • Page 12: ④ Usps Label Cannot Be Printed Correctly

    You can search for "Labelife" in the app store on your computer to download it or download it from our website. https://phomemo.com/pages/phomemo-shipping-label-printer-series-download In addition, we have also recorded the operation video for your reference. If you don't understand anything, please inform me in time.
  • Page 13: ⑦ Unclear Printing

    Video for Mac: https://www.youtube.com/watch?v=NZM-5ydXcLA&list=PL3_AhQ0D1H_DgoSgYcMdUBrRnBCit KvP1&index=31 Video for Windows: https://www.youtube.com/watch?v=lEi168YChbI&list=PL3_AhQ0D1H_DgoSgYcMdUBrRnBCitKv P1&index=32 5. Please try to clean the printer head with an alcohol swab, and then let it stand for 1 hour before printing. ⑦ Unclear printing 1.Most of the poor printing results are printed with low quality source files. Print the sample label to test if your printer is working well.
  • Page 14: ⑨Print Small Label (Learn Label, Set Size, Print With Labelife)

    You can also download Labelife in the link below to edit the label to print or crop the PDF files to print. You can check the tutorial video on [Help]. Labelife Label Editor Download — Phomemo The printed label is too small ⑩...
  • Page 15 After we confirm, we will give you a better solution. We look forward to hearing from you. Kindly Regards, Zeus...

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Pm-246s-u-3

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