Phomemo P12 PRO - Wireless Label Maker Quick Start Guide

Table of Contents

Contents

1 Item checklist
2 Product parameter
3 Parts Description
4 How to install the labeling tape
5 How to download the Print Master app
6 How to connect to the device in the Print Master app
7 How to edit labels
8 Frequently asked questions
9 Customer services
10 Documents / Resources
- 10.1 References
- 10.2 Download manual

Item checklist

warning Note

The number of Labeling Tape in the list is subject to the actual delivery

Product parameter

Product name	Wireless Label Maker
Product model	P12 Pro
Printing technology	Thermal + thermal transfer printing
Consumable width	12mm
Supported consumables	Continuous label
Printing resolution	203dpi
Print head service life	50KM
Communication interface	Bluetooth 5.1
Product size	828261mm (3.233.232.4 inch)
Power input	5V 2A
Power supply method	Type-C
Supported operating system	Android/iOS

Parts Description

How to install the labeling tape

Open the cassette cover, make sure the label and the carbon tape are properly aligned, and then pull out around 3 cm of the tape before installing.
Close the cover carefully

How to download the Print Master app

Method 1:
Search and download in the App Store or Google Play
Downloading the Print Master app

Method 2:
Scan the QR code to download

How to connect to the device in the Print Master app

Press and hold the power button for 3 seconds to start the printer.
Enable Bluetooth on your phone (And enable GPS if you are using an Android device).

warning Note

According to Google's requirements, Android devices must enable GPS before using Bluetooth, or connection would fail.

Open Print Master and pair with your printer in the app.

After the printer is connected successfully, a green tick will appear next to the printer icon, which is located on the upper-right corner.
Connecting to device in Print Master app - Step 4

warning Note

Please do not connect to your printer in your phone's Bluetooth setting, or connection would fail.

How to edit labels

Tap "Create label" button
Tap "Text" button to edit the text
Insert borders and stickers
After you complete editing, tap the "Print" button
After printing, push the cutter button to cut off the label
For labeling tapes with a carbon tape on it, remove the carbon tape before use

You can find detailed tutorial videos in the Print Master app.
Instructions:
Enter the Print Master app, select to find detailed tutorial videos.

Frequently asked questions

Frequently Asked Questions and Solutions
Issue	Reason	Solution
The prints are not clear and have vertical lines	The red light flashes when the battery is low	Charge for more than 2.5 hours
The prints are not clear and have vertical lines	There's a foreign object on the print head.	Use a cotton bud with a small amount of medical alcohol to wipe the printer head. Do not turn on the printer before the alcohol fully evaporates.
I can't switch on the device	The machine is out of power	Charge for more than 2.5 hours
I can't switch on the device	The printer is not responding	Press the button inside the reset hole for three seconds to reboot the printer
The unit's indicator light is red	Labeling tape is not installed.	After installing the labeling tape, close the cover and the indicator light should turn green.
The unit's indicator light is red	The cover of the printer is not closed properly	Please close the upper cover.
Cannot connect the unit to your phone via Bluetooth	Your phone's Bluetooth is off.	Enable Bluetooth on your phone.
	The app cannot detect your printer	The printer is not switched on. The printer must be switched on.
	Your phone's GPS is not enabled.	Enable GPS.(Android phones)
	The printer is connected to other devices.	The printer cannot be connected to multiple devices at the same time. Restart your printer and connect it to your intended device.
	Please do not connect your printer directly in your phone's Bluetooth setting.	Open the app and tap "Connect now".
Prints won't come out	The carbon tape and the label are not pulled to the printer's paper outlet, so the label and the carbon tape are stuck inside the printer	Before installing the labeling tape, make sure the label and the carbon tape are properly aligned, and then pull out around 3 cm of the tape.
	The printer is jammed.	Open the upper cover and remove the labeling tape. Cut and remove the broken tape and reinstall the tape into the printer.
	The labeling tape is used up.	Replace labeling tape.
The labels printed are reversed (mirror image)	The mirror image option inside theappisswitchedforthermal transfer labels. Donottickthat on.	You only need to tick the mirror image option option for other products.
The unit's cutter is dulled	Please do not use the printer's cutter to cut fabric thermal printings and ribbon labels.	Cut ribbons and fabric thermal printing labels with scissors.

Customer services

Online contact information:
Whatsapp: +86 13928088284 / +86 15338193665
Skype: Phomemo Team-Jessie / Phomemo Team-Helen
Customer service phone number: +1 855 957 5321 (US only)

Service time: Mon-Fri 9AM-5PM (EST) for any questions & suggestions.
Email address: Support@Phomemo.com
Official website: www.Phomemo.com
YouTube: Please search "Phomemo" to get the printer operation guide