Customer Service - Springlane Emma Instruction Manual

The ice cream is too hard
when it comes out of the
freezer.
The ice cream is too runny.
If ice cream maker Emma should have any other issues, please contact a professional
repair service. Do not try to repair the appliance yourself.

Customer service

In principle, our products have a legal
warranty duty of 2 years. Further claims
can only be processed in conjunction with
a proof of purchase. Wearing parts exclude
any warranty claims, when usual abrasion
has occurred. The durability is determined
by the respective handling and use of the
products and is thus variable.
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If your ice cream has been stored in the freezer for a
longer period, you should first defrost it in the fridge or
at room temperature for approx. 10–30 minutes.
You should generally freeze fruit ice cream or sorbet
a little bit longer. To do so, fill the ice cream into a
suitable and airtight container and allow it to freeze in
the freezer for at least an additional 30 minutes.
Make sure that your ice cream mass is no warmer
than room temperature when filling and never fill the
appliance with hot ice cream mass. Optimal results are
obtained at a temperature of approx. 6–8 °C.
For questions concerning handling and
functionality of our products, please
contact our customer service:
Tel. +49 (0) 5424 - 80944-0
Email: info@kronenburg-handel.de