SMART Board MX (V3) Series Installation And Maintenance Manual
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SMART Board MX (V3) Series Installation And Maintenance Manual

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SMART Board
®
MX (V3)  |  MX (V3) Pro
series interactive displays
Installation and maintenance guide
IDX55-3
|
IDX65-3
|
IDX75-3
|
IDX86-3
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  • Page 1 SMART Board ® MX (V3)  |  MX (V3) Pro series interactive displays Installation and maintenance guide IDX55-3 IDX65-3 IDX75-3 IDX86-3 Was this document helpful? smarttech.com/docfeedback/171895...
  • Page 2 Trademark notice SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, Lumio, Object Awareness, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies  ULC in the U.S. and/or other countries. Google, Android, Chrome, and Google Drive are trademarks of Google Inc. Microsoft, Windows, and OneDrive are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    About this guide About the display More information Chapter 2 Installing and maintaining the display Is this the first time you’ve installed or maintained a SMART Board interactive display? Installing the display Installing SMART OPS appliances Connecting to a network...
  • Page 4 Contents Commands and responses Power state commands Input commands Brightness commands Freeze commands Screen shade commands Speaker commands Firmware version commands Model number commands Serial number commands Part number commands Asynchronous messages Appendix D Enrolling the display in SMART Remote Management Certification and compliance docs.smarttech.com/kb/171895...

  • Page 5: Chapter 1 Welcome

    MX (V3) or MX (V3) Pro series interactive display is the hub of your classroom or meeting room. About this guide This guide explains how to install and maintain a SMART Board MX (V3) or MX (V3) Pro series interactive display. It includes the following information:  ...
  • Page 6 If you need to install or maintain the display, take this tour to familiarize yourself with its components: Component Description In this guide iQ is the SMART Board MX (V3) and MX (V3) Pro SeePage  13 series interactive display’s embedded Android SeePage  26 operating system.
  • Page 7 Chapter 1 Welcome Component Description In this guide   Pens The display comes with two pens, which users can use to write or draw on the screen. Replace a pen if its nib becomes worn to prevent damage to the screen or impairment of pen and finger detection.
  • Page 8 In addition to this guide, SMART provides other documents for the display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on page  2 to view links to SMART Board MX (V3) and MX (V3) Pro series interactive display documents and other support resources.

  • Page 9: Chapter 2 Installing And Maintaining The Display

    Is this the first time you’ve installed or maintained a SMART Board interactive display? If you haven’t installed or maintained a SMART Board interactive display before, refer to the SMART Board interactive display installation and maintenance hub for general instructions and best practices for installing and maintaining a display, including:  ...

  • Page 10: Installing The Display

    Zealand, nor can we provide recommendations for stands from other vendors. Refer to the illustrated installation instructions included with the display for specific information about installing it. If you’ve misplaced these instructions, they’re also available online. SMART Board MX (V3) and MX (V3) Pro series illustrated installation instructions See (docs.smarttech.com/kb/171785)

  • Page 11: Installing Smart Ops Appliances

    Seesupport.smarttech.com/accessories/computing-modules-and-appliances Caution    Only SMART-provided OPS appliances are supported in SMART Board interactive displays. Third-party OPS appliances are not supported, and their use can lead to poor performance or damage to the display.   Do not install or remove the OPS appliance while the display is turned on. First make sure the power switch on the back of the display beside the AC power inlet is in the OFF (O) position.
  • Page 12 Chapter 2 Installing and maintaining the display The display requires an internet connection for downloading software and firmware updates, and a number of the iQ apps require a network connection as well. You can connect to the network with Wi-Fi or with an Ethernet cable attached to one of the RJ45 jacks.

  • Page 13: Connecting Power And Turning On The Display For The First Time

    Chapter 2 Installing and maintaining the display Connecting power and turning on the display for the first time The final step in installing and configuring the display is to connect power, turn the display on, and configure iQ following the steps in the wizard. To connect the display to power  ...
  • Page 14 Chapter 2 Installing and maintaining the display Notes    Touch is not available immediately after waking or turning on the display. Wait a few seconds, and then the display will respond to touch.   If a USB drive is connected to the display’s service port receptacle, do not remove the USB drive. The USB drive may contain an important firmware update.

  • Page 15: Chapter 3 Connecting Computers And Other Devices

    Chapter 3 Connecting computers and other devices Installing SMART software Connecting room computers and guest laptops Viewing a connected computer’s input Setting a connected computer’s resolution and refresh rate Connecting other devices Connecting USB drives, peripherals, and other devices Connecting an external display Connecting an external audio system Connecting room control systems Connector diagrams...

  • Page 16: Installing Smart Software

    Installing SMART software The display comes with SMART software that you can install on connected room computers and guest laptops. Other SMART software is optional. Software type SMART Board MX (V3) series SMART Board MX (V3) Pro series Included SMART Notebook...
  • Page 17 Chapter 3 Connecting computers and other devices Side and bottom connector panels Front connector panel     Caution  When connecting a USB cable to a computer, make sure the computer has a USB compliant interface and bears the USB logo. In addition, the USB source computer must be compliant with IEC 62368-1. The source computer must be CE marked and carry safety certification marks for Canada and USA.

  • Page 18: Viewing A Connected Computer's Input

      If a connected computer reports “Too many USB hubs” or “cannot start (code 10),” see the knowledge base article, SMART Board interactive displays and USB tier structure use. Viewing a connected computer’s input   1. Connect the computer to the display.

  • Page 19: Setting A Connected Computer's Resolution And Refresh Rate

    Chapter 3 Connecting computers and other devices Setting a connected computer’s resolution and refresh rate This table presents the recommended resolutions and refresh rates for the display’s USB-C and HDMI inputs: Resolution Input aspect ratio Mode Refresh rate 3840 × 2160 16:9 UHD/2160p 59.94 Hz/60 Hz...

  • Page 20: Connecting Other Devices

    Chapter 3 Connecting computers and other devices Resolution Input aspect ratio Mode Refresh rate 800 × 600 SVGA 60 60.317 Hz SVGA 72 72.188 Hz SVGA 75 75.000 Hz 640 × 480 VGA 60 59.940 Hz If possible, set connected computers to these resolutions and refresh rates. See the connected computers’...

  • Page 21: Connecting Usb Drives, Peripherals, And Other Devices

    Chapter 3 Connecting computers and other devices Connecting USB drives, peripherals, and other devices The display includes the following USB receptacles. You can connect USB drives, peripherals (such as keyboards), and other devices to these receptacles and use the devices with iQ, connected computers, and OPS modules installed in the OPS accessory slot.

  • Page 22: Connecting An External Display

    Note  SMART Board MX (V3N) models do not include an HDMI Out connector. Important  If the connected external display doesn’t support HDCP, the image on the external display is limited to 480p resolution.

  • Page 23: Connecting Room Control Systems

    Chapter 3 Connecting computers and other devices In addition to the Stereo 3.5 mm Out connector, the display provides a Sony/Philips Digital Interface (S/PDIF) Out connector. S/PDIF is a digital audio transmission medium. You need an audio system that has an S/PDIF input to decode this connection to analog.

  • Page 24: Connector Diagrams

    Chapter 3 Connecting computers and other devices Connector diagrams Side and bottom connector panels This diagram and table present the connectors on the display’s side and bottom connector panels: Side Bottom Connector Connects to Notes 1  SeePage  16 USB Type-C USB Type-C 2 input 2 ...

  • Page 25: Front Connector Panel

    HDMI 3 input (touch) 4  USB 2.0 Type-A Supported USB drives, SeePage  21 peripherals, and other devices 5  USB 2.0 Type-A Supported USB drives, SeePage  21 peripherals, and other devices SMART Board MX (V3N) models do not include an HDMI Out connector. docs.smarttech.com/kb/171895...

  • Page 26: Chapter 4 Updating Iq System Software

    Chapter 4 Updating iQ system software When the display is connected to the internet, it updates its system software automatically. When a system software update is available, the display downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update.

  • Page 27: Updating System Software Manually

    Chapter 4 Updating iQ system software Updating system software manually You can download system software updates at smarttech.com/downloads and update your display using a USB drive. docs.smarttech.com/kb/171895...

  • Page 28: Chapter 5 Troubleshooting

    The serial number is on a label located on the left side of the display (pictured). Tip  Scan the QR code on the label to view the SMART Board MX (V3) and MX (V3) Pro series interactive display support pages on the SMART website. You can also find the serial number in the settings.

  • Page 29: Appendix A Adjusting Iq Settings

    Appendix A Adjusting iQ settings Network settings Personalization Application settings System settings You can access settings using the icon on the Home screen. Notes    Settings can apply to a user or to the entire system. User-level settings change depending on the user who is signed in.

  • Page 30: Personalization

    Appendix A Adjusting iQ settings Option Values Function Notes User or system setting SMART iQ Ethernet Advanced options Static IP (Use Enables or disables DHCP to System DHCP) assign an IP address to the display. Proxy (Use proxy) Enables or disables a proxy System server for connecting to the network.

  • Page 31: Application Settings

    Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Wallpaper [Wallpapers] Select the wallpaper that 1920 × 1080 images work best. User appears in the background. The display supports .png and .jpg file formats. SeeChanging the display’s wallpaper Application settings Note ...
  • Page 32 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Write or draw When enabled, you can write User with your finger with your finger. Default is off. Enable Whole- Enable or disable the ability to User class start a collaborative Whiteboard...

  • Page 33: System Settings

    System Access to USB mass Enables or disables access to System storage devices a USB drive. Advanced Options SMART Board Enables or disables the iQ System with iQ experience. Default input Inputs available Select the default input the The iQ embedded System on the display.
  • Page 34 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Go to energy Disabled Sets the number of minutes of The default is 60 minutes. System saving mode after inactivity before the display 1 min enters an energy saving 5 mins mode.
  • Page 35 The HDMI output may not be System visible for several seconds 4K60 when you change the output 1080p60 resolution. 720p60 SMART Board MX (V3N) 640x480p60 models do not include an HDMI  out connector. HDMI Input Advanced HDMI HDMI 1.0 Sets the HDMI version, HDP...
  • Page 36 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Time Sets the display’s time. Disable Automatic date & System time to set the time manually. 24 Hour Time Shows the display’s time User using the 24-hour clock. Time Zone Sets the display’s time zone.
  • Page 37 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Log Level SPM Advanced logging options to System be set under the direction of SMART Support Log Level RATP Advanced logging options to System be set under the direction of SMART Support Log Level SEP Advanced logging options to...
  • Page 38 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Clean Up the Closes the browser tabs and System browser clears the history, cache, and cookies. Restore layout Restores the display’s Home System and background screen to its default layout. Any customizations to pinned apps, widgets, or wall paper are reset.
  • Page 39 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Board Details Build Number Shows the iQ system software’s version number. Serial Number Shows the display’s serial number. Part Number Shows the display’s part number. Model Number Shows the display’s base model number.

  • Page 40: Appendix B Adjusting Iq Pro Settings

    Appendix B Adjusting iQ Pro settings Network settings Application settings System settings You can access settings using the icon on the Home screen. Notes    Settings can apply to a user or to the entire system. User-level settings change depending on the user who is signed in.
  • Page 41 Appendix B Adjusting iQ Pro settings Option Values Function Notes Static IP (Use Enables or disables DHCP to assign an DHCP) IP address to the display. Proxy (Use proxy) Enables or disables a proxy server for connecting to the network. Proxy Enables or disables automatic (Auto-configure)
  • Page 42 Notes System Access to USB mass Enables or disables access to a USB storage devices drive. Advanced Options SMART Board Enables or disables the iQ with iQ experience. Default input Inputs available on Select the default input the display The iQ embedded experience is the the display.
  • Page 43 Appendix B Adjusting iQ Pro settings Option Values Function Notes Touch Update or roll back the touch controller controller firmware version. firmware version Automatically Select to update whenever a new update the version of the touch controller touch controller firmware is released. iQ Pro Enable iQ Pro kiosk When enabled, the iQ Pro interface...
  • Page 44 Sets the HDMI out resolution. The HDMI output may not be visible for several seconds when you change 4K60 the output resolution. 1080p60 SMART Board MX (V3N) models do not 720p60 include an HDMI  out connector. 640x480p60 HDMI Input Advanced HDMI HDMI 1.0...
  • Page 45 Appendix B Adjusting iQ Pro settings Option Values Function Notes Balance Range slider Sets the audio output from the Drag the slider all the way to the left to speakers. have all audio from the left speaker. Drag the slider all the way to the right to have all the audio from the right speaker.
  • Page 46 Appendix B Adjusting iQ Pro settings Option Values Function Notes Support ID [Support ID] Shows the support ID associated Enable this option only on the advice with the display. of SMART Support, and only in combination with the display’s Support ID. Logging Service Enable Logging Enables or disables saving logs to a...
  • Page 47 Appendix B Adjusting iQ Pro settings Option Values Function Notes Clean Up Policy Disabled Sets how often the display cleans up. N/A Manually reset with the Clean Up button in the launcher 1 hour 2 hours 3 hours 1 day Clean Up the Closes the browser tabs and clears browser...
  • Page 48 Appendix B Adjusting iQ Pro settings Option Values Function Notes Build Number Shows the iQ system software’s version number. Serial Number Shows the display’s serial number. Part Number Shows the display’s part number. Model Number Shows the display’s base model number.

  • Page 49: Appendix C Managing The Display Using Rs-232

    Appendix C Managing the display using RS-232 Configuring the serial interface settings Commands and responses Power state commands Input commands Brightness commands Freeze commands Screen shade commands Speaker commands Firmware version commands Model number commands Serial number commands Part number commands Asynchronous messages You can connect an RS-232 cable from a computer or a control system’s serial output to the display’s RS-232 In connector to...

  • Page 50: Configuring The Serial Interface Settings

    Appendix C Managing the display using RS-232 Configuring the serial interface settings Configure the computer or control system’s serial interface before sending commands to the display.   1. Turn on the display.   2. If you’re using a terminal application on a computer, activate local echo to see what you’re typing and sending to the display.

  • Page 51: Commands And Responses

    Appendix C Managing the display using RS-232 Commands and responses To access display information or to adjust display settings using the room control system, send a command after the command prompt (>), send a carriage return character or press ENTER, and then wait for the response from the display.
  • Page 52 Appendix C Managing the display using RS-232 To retrieve a setting’s current value   Use a get command. This example shows how to get the volume: >get volume volume=55 > To assign a value to a setting   Use a set command. This example sets the volume to 65: >set volume=65 volume=65...

  • Page 53: Power State Commands

    Appendix C Managing the display using RS-232 Power state commands Get command Set command Response get powerstate set powerstate[Value] powerstate=[Value] Where [Value] is one of the following: Where [Value] is one of the following:         =ready ready  ...

  • Page 54: Brightness Commands

    Appendix C Managing the display using RS-232 Brightness commands Get command Set command Response get brightness set brightness[Value] brightness=[Value] Where [Value] is one of the following: Where [Value] is a number between 5 and 100   +[Value]   -[Value]   =[5–100] Freeze commands Get command...

  • Page 55: Speaker Commands

    Appendix C Managing the display using RS-232 Speaker commands Get command Set command Response get volume set volume[Value] volume=[Value] Where [Value] is one of the following: Where [Value] is a number between 0 and 100   +[Value]   -[Value]   =[0–100] get mute set mute[Value]...

  • Page 56: Part Number Commands

    Appendix C Managing the display using RS-232 Part number commands Get command Response get partnum partnum=[Value] Where [Value] is the part number, including the revision. Asynchronous messages The display sends an asynchronous message when the front control panel, Settings app, or remote control are used to change a display’s setting that can be controlled by RS-232.
  • Page 57 Appendix C Managing the display using RS-232 Change Asyncronous message Volume increase or decrease #volume=[Value] Where [Value] is a number between 0 and 100 Volume mute #mute=[Value] Where [Value] is one of the following:     docs.smarttech.com/kb/171895...

  • Page 58: Appendix D Enrolling The Display In Smart Remote Management

    Appendix D Enrolling the display in SMART Remote Management Your SMART  Board MX (V3) or MX (V3) Pro series interactive display has a built-in feature that enables you to enroll the display with your organization’s SMART Remote Management account. When you enroll the display, you can use SMART Remote Management to centrally control the display’s features and settings, such as:  ...

  • Page 59: Certification And Compliance

    Certification and compliance Caution  Electronic (e-label) information Any changes or modifications not expressly approved by Regulatory information is available in the display’s settings. the party responsible for compliance could void the user’s From the Home screen, tap Settings About Regulatory authority to operate this equipment.
  • Page 60 Certification and compliance Cet équipement est conforme aux limites d’exposition aux Innovation, Science and Economic rayonnements ISED établies pour un environnement non Development Canada statement contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de This device complies with RSS-247 of the Innovation, Science rayonnement et votre corps.
  • Page 61 Certification and compliance This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in which case the user may be required to take corrective actions.
  • Page 62 SMART Technologies smarttech.com/support smarttech.com/contactsupport docs.smarttech.com/kb/171895...

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Mx (v3) pro series

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