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APPENDIX C – Troubleshooting
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Your software licence key
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The software version and build number e.g. 1.2 (12). Also state if the project was upgraded
from a previous version
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The EXACT wording and spelling of any error message
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If an application is being sent it should be possible to remove unnecessary pages, objects,
scripts, points, alarms, recipes, datalogging and database connections
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Clear description of the function that the Manual says the software should provide
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Clear, precise, repeatable steps to recreate the issue on a new application
Page 304
OMRON
Release 2.0
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