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TruVision TVN 23 User Manual

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TVN 23 (S/P) User Manual
P/N 1162-EN • REV A • ISS 11DEC23

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Summary of Contents for TruVision TVN 23

  • Page 1 TVN 23 (S/P) User Manual P/N 1162-EN • REV A • ISS 11DEC23...
  • Page 2 Carrier, except where specifically permitted under US and international copyright law. Trademarks and TruVision and associated names and logos are a product brand of patents Aritech, a part of Carrier. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.
  • Page 3 Safety Instructions: Improper use or replacement of the battery may result in explosion hazard. Replace with the same or equivalent type only. Dispose of used batteries in conformance with the local codes. Instructions de sécurité: L’utilisation ou le remplacement inadéquats de la pile peuvent entraîner un risque d’explosion.

  • Page 5: Table Of Contents

    Restrict viewing cameras on a VGA/HDMI monitor 62 Chapter 6 User management 63 Manage users 63 Double Verification permission for non-admin users 69 Chapter 7 Network settings 72 TCP/IP settings 72 DDNS settings 74 PPPoE settings 76 Port settings 76 TVN 23 (S/P) User Manual...
  • Page 6 Recording schedule for snapshot capturing 149 Search for snapshots 151 Camera encoding settings 153 Holiday recording schedules 156 Chapter 12 Storage management 157 Storage status information 157 Activate a new HDD 158 Initialize an HDD 158 TVN 23 (S/P) User Manual...
  • Page 7 Create video clips 198 Digital zoom in playback 198 Chapter 16 Playback in OSD mode 199 Playback modes 201 Smart search 203 Custom playback (OSD only) 204 Thumbnail images to preview a recording 205 Instant playback 206 TVN 23 (S/P) User Manual...
  • Page 8 Search recordings in OSD mode 209 Smart search 212 Chapter 18 UltraSync related functions 216 Introduction 216 Service levels and functionalities 216 Appendix A Specifications 229 Appendix B Port forwarding info 233 Seeking further assistance 233 TVN 23 (S/P) User Manual...

  • Page 9: Important Information

    COVENANT OR PROMISE THAT ITS PRODUCTS (INCLUDING SECURITY PRODUCTS), SOFTWARE, SERVICES OR OTHER OFFERINGS WILL NOT BE HACKED, COMPROMISED AND/OR CIRCUMVENTED. CARRIER DOES NOT ENCRYPT COMMUNICATIONS BETWEEN ITS ALARM OR OTHER CONTROL PANELS AND THEIR WIRELESS OUTPUTS/INPUTS INCLUDING TVN 23 (S/P) User Manual...
  • Page 10 CARRIER DOES NOT WARRANT THAT ANY PRODUCT (INCLUDING SECURITY PRODUCTS), SOFTWARE OR SERVICE MANUFACTURED, SOLD OR LICENSED BY CARRIER WILL PREVENT, OR IN ALL CASES PROVIDE ADEQUATE WARNING OF OR PROTECTION FROM, BREAK-INS, BURGLARY, ROBBERY, FIRE, OR OTHERWISE. TVN 23 (S/P) User Manual...
  • Page 11 Note: Note messages advise you of the possible loss of time or effort. They describe how to avoid the loss. Notes are also used to point out important information that you should read. TVN 23 (S/P) User Manual...

  • Page 12: Physical Installation

    To reduce the risk of fire or electric shock, do not expose this unit to rain or moisture. Chassis: Equipment weighing less than 15.9 kg (35 lb.) may be placed on top of the unit. Firmware version This manual applies to firmware version 1.00.004 Build 231219. TVN 23 (S/P) User Manual...

  • Page 13: Unpacking The Recorder And Its Accessories

    The figures below show the back panel connections and describe each connector on a typical TVN 23 (S/P) digital video recorder. Details may vary for specific models. Before powering up the recorder, insert the hard drives and connect a main monitor for basic operation.

  • Page 14: Poe Ports

    PoE ports The S models of the recorder have PoE ports for camera connections. Connect up to 8 or 16 IP cameras to the embedded PoE ports on the TVN 23 S recorder. Monitor connections The recorder supports up to 1920 × 1080 / 60 Hz resolution in VGA and 8K (7680 x 4320) resolution in HDMI.

  • Page 15: Rack Mounting

    HDMI 2 and VGA 2 provide the same video content, and work as the event monitor. Rack mounting The TVN 23 (S/P) recorders are shipped with rack ears. Front panel There are no buttons on the front panel to control recorder functions. There are status LEDs showing power, HDD data upload/download, and the network connection.

  • Page 16: Getting Started

    Figure 4: Web browser interface (live view with menu options shown) The recorder can fully integrate with the license-free TruVision Navigator software, which is ideal for most commercial applications. TVN 23 (S/P)’s easy and intuitive-to- use web browser interface enables remote configuration and secure viewing, searching, and playing back of video from computers connected via the Internet.

  • Page 17: Powering Up The Recorder

    See chapter 18 for more details. Go to Chapter 6 “User management” on page 63 for further information on creating user passwords. You can also set up the camera password when starting up the recorder. TVN 23 (S/P) User Manual...

  • Page 18: Access Via A Web Browser

    The recorder must be connected to the internet to download the plug-in. On the live view webpage of the recorder, click the “Download Plugin” icon on the top right corner to download the plugin installation file to your PC. TVN 23 (S/P) User Manual...
  • Page 19 You can use the recorder without a plug-in for the browsers Google Chrome, Apple Safari, and Mozilla Firefox, and Microsoft Edge. However, there are limitations to the functions that can be accessed. See Table 1 on page 16. TVN 23 (S/P) User Manual...

  • Page 20: Access Via The Osd

    Many features of live view can be quickly accessed by placing the cursor on a live image and clicking the right button of the mouse. The mouse menu appears. For more information, see Chapter 14 “Live view in OSD mode” on page 180. TVN 23 (S/P) User Manual...
  • Page 21 The cameras will be added to the recorder. Every camera shall be activated before it is added to the recorder. The table shows the activation state for each camera. If the camera is not yet activated, select it and click Activate. TVN 23 (S/P) User Manual...

  • Page 22: Change The Recorder's Language

    There are two ways to set the language when using the recorder OSD:  It can be set from the Startup Wizard.  It can also be set by selecting System > General. TVN 23 (S/P) User Manual...

  • Page 23: Browser Configuration

    The browser interface settings are saved on your PC, not on the recorder. The other configuration menus (System, Network, Video/Audio, Image, Event, Record, Vehicle Detection and VCA) are for the recorder itself. They are also available in OSD mode. TVN 23 (S/P) User Manual...
  • Page 24 Image Size Specifies the maximum file size. Options include Autofill, 4:3, and 16:9. Auto Start Live View Live view starts automatically when you log in. Options are Yes or No. Default is Yes. TVN 23 (S/P) User Manual...
  • Page 25 CAUTION: Only use this function when the thermal camera supports fire detection. Not all TruVision thermal cameras support fire detection. This function is available when using the TruVision IP thermal camera. To be operational, the thermal camera function “Fire Source Detection” must be enabled under the VCA Resource Configuration menu.

  • Page 26: System Management

    UltraSync and the service level is at least Core Video Plus, then it is possible to check if the current firmware version is also the most recent one. See page 219 for more information. 3. Click Save to save the settings. TVN 23 (S/P) User Manual...
  • Page 27 National Time Center (IP Address: 210.72.145.44) or europe.ntp.pool.org. If the device is set up in a more customized network, NTP software can be used to establish an NTP server used for time synchronization. TVN 23 (S/P) User Manual...
  • Page 28 Enable DST Click the check box to enable or disable daylight savings time (DST). Default is Disabled. 10. Start Time Enter the start date and time for daylight savings. TVN 23 (S/P) User Manual...
  • Page 29 HDMI2/VGA2 (depending on recorder model): 1280*720/60 Hz (720P) 2560*1440/60 Hz (2K) (HDMI only) 1280*1024/60 Hz 3840*2160/30 Hz (4K) (HDMI only) 1600*1200/60 Hz 3840*2160/60 Hz (4K) (HDMI only) 1920*1080/60 Hz (1080P) 7680*4320/30 Hz (8K) (HDMI only) TVN 23 (S/P) User Manual...
  • Page 30 Unassign all channels from the video tiles. Assign all the channels to the video tiles. Scroll between the different multiscreen pages. Cameras can be assigned to any video tile. Cameras can be assigned only once. TVN 23 (S/P) User Manual...
  • Page 31 Shows the list of available camera channels. Multiscreen options Specifies the image scale in a video tile. Options are Full Screen, 1+1, 2x2, 1+5, 1+7, 3x3, 4x4. The number of channels available depends on the recorder model. TVN 23 (S/P) User Manual...
  • Page 32 (motion, VCA) and alarms (alarm inputs, intrusion panel alarms). Cameras that are scheduled for continuous recording will not stop the recording. You can also select what specific actions will not be executed for an event when Disable Actions is used. TVN 23 (S/P) User Manual...
  • Page 33 To set the recording behavior for Disable Actions in OSD mode: 1. Click System > General. 2. Under Recording Behavior for Disable Actions select the desired option from the drop-down list. TVN 23 (S/P) User Manual...
  • Page 34 It is possible to load AAC or MP3 audio files (max. 1MB) in the recorder that can be played when VCA events are triggered. VCA events are smart events that some TruVision cameras support such as: • Cross line detection •...
  • Page 35 4. By clicking on the “wheel” next to Audio Alert you can select the audio file that will be played and setup a specific schedule when the audio will be played. Please consider that this schedule must fall within the schedule for the event. TVN 23 (S/P) User Manual...

  • Page 36: Maintenance

     Via the recorder web page  Via the recorder OSD  Using TruVision Navigator. For further information, refer to the TruVision Navigator user manual.  When the recorder is using UltraSync for the internet connection, it is possible to check if a new firmware is available.
  • Page 37 5. When the upgrade was done through a remote session the session will be ended. To update the system firmware in OSD mode: Via a USB device 1. Download the latest firmware to a USB device from our website at: and search for “TVN 23 (S/P)” www.firesecurityproducts.com TVN 23 (S/P) User Manual...
  • Page 38 Enter the Admin password, click OK, and then click confirm that you want to restore all parameters to default. ⎯ or ⎯ To restore all parameters, except network and user settings, to default factory settings: TVN 23 (S/P) User Manual...
  • Page 39 Save the file on the PC as an Excel file. The file is then ready to be imported to a different TVN 23 (S/P) recorder. Note: The recorder config file can only be exported and imported in web mode.
  • Page 40 3. To import a recorder’s parameters, under the section “Import Config. File > Device Parameters” click Browse to locate the desired recorder configuration file on the external storage device. The file name is displayed beside the Browser button. Click Import. TVN 23 (S/P) User Manual...
  • Page 41 > Log. 2. Select the search start and end date and times. 3. Select one of the Major Type Minor Type options from the drop-down lists. 4. Click the Search button. A list of results appears. TVN 23 (S/P) User Manual...
  • Page 42 Info. The Log Information screen appears. 2. Select the search start and end date and time. 3. Select one of the Major Type Minor Type options from the drop-down lists. 4. Click the Search button. A list of results appears. TVN 23 (S/P) User Manual...
  • Page 43 2. Use an empty USB flash drive and install the debug file in the root directory. 3. Insert the USB flash drive into the recorder. 4. Click Configuration > System > Maintenance > Diagnose. 5. Select USB Flash Drive Debugging and click Save. 6. Reboot the recorder. TVN 23 (S/P) User Manual...

  • Page 44: Security

    3. Set the filter parameters: o IP address of the external device. o Network inferface of the recorder. 4. Click Start Capture. Security Authentication The administrator can set the authentication to access RTSP and HTTP streams. TVN 23 (S/P) User Manual...
  • Page 45 3. For Digest authentication:set the RTSP and HTTP (web) Digest Algorithm. The default value is MD5. 3. Click Save to save the settings. To set RTSP and HTTP authentication in OSD mode: 1. Click Maintenance > System Service >System Service. TVN 23 (S/P) User Manual...
  • Page 46 SSH network protocol SSH or Secure Shell is a cryptographic network protocol for operating network services securely over an unsecured network. This function is for technical support only and is not available using OSD mode. TVN 23 (S/P) User Manual...
  • Page 47 3 days. And after 3 days, serial port authentication service will be enabled. Text insertionText insertion lets you insert or display text from a point-of-sale (POS) automated teller machine (ATM) or other systems on the video display of the recorder. TVN 23 (S/P) User Manual...
  • Page 48 When using TCP connection, the port must be set from 1 to 65535, and the port for each POS machine must be unique. Set the Allowed Remote IP Address of the device sending the POS message. • UDP Connection TVN 23 (S/P) User Manual...
  • Page 49 Overlay Mode: to show the characters scrolling over the image or to display them per page. c. Font size and color. d. Display time (sec.) of the characters. The value needs to be between 5 and 3600 sec. TVN 23 (S/P) User Manual...
  • Page 50 Linkage. You can setup normal linkage actons: full screen monitoring, sound the recorder buzzer, notify the surveillance cneter (= send the events to TruVision Navigator) and/or send an email. One or more alarm output(s) can be triggered or the event can trigger the recording for one or more cameras.
  • Page 51 To setup the arming schedule and the actions (webpage): 1. Click Configuration > System > Text Insertion 2. Select the channel from the dropdown list. 3. Setup the schedule in the Arming Schedule tab and define the actions in the Actions tab. TVN 23 (S/P) User Manual...

  • Page 52: Camera Management

    Note: Ensure that any ONVIF camera has been tested together with the recorder before installation. Table 2: TruVision cameras, encoders, and decoders supported by TVN 23 (S/P) Camera Series Features Support for live view and continuous/event recording, as well as S1 IP Cameras (TVx-11xx) search and playback.
  • Page 53 (TVGP-P01-xxxx-PTZ-G) these events in the recorder. Support for face capturing. The TVN 23 (S/P) contains protocols from third-party camera manufacturers that allow you to add cameras from these manufacturers to the recorder. The cameras cannot be discovered via the discovery feature of the recorders. These cameras need to be added manually.

  • Page 54: Manage Ip Cameras In Web Mode

    The camera by default is time synchronized with the recorder. For more information on managing camera passwords, see “Manage camera passwords” on page 55. Delete Delete the selected IP camera from the list. Refresh Reload webpage. TVN 23 (S/P) User Manual...

  • Page 55: Manage Ip Cameras In Osd Mode

    Custom Protocol Use the “Custom Protocol” feature to connect an IP camera that does not use a standard protocol, such as TruVision. Many IP cameras can stream video using the RTSP protocol. The recorder allows you to define an RTSP custom protocol per camera type and to add cameras to the recorder via RTSP.
  • Page 56 Protocol: Displays the protocol in use. However, instead of using a standard protocol, such as TruVision, you can set up an RTSP custom protocol per camera type and add cameras to the recorder via RTSP.
  • Page 57 To switch to the list view of the connected cameras, click on the other icon: The visual view shows a small video tile for every connected camera. You can hover over the video tile with the mouse to view more information about the camera: TVN 23 (S/P) User Manual...

  • Page 58: Poe Settings

    The bandwidth of the IP camera connected to the PoE a via long network cable (100 to 300 m) cannot exceed 6 Mbps. • The allowed maximum long network cable may be less than 300 meters depending on the IP camera models and cable materials. TVN 23 (S/P) User Manual...

  • Page 59: Manage Camera Passwords

    To set up a camera activation password for a camera in web mode: 1. Click Configuration > System > Camera Management > Camera. TVN 23 (S/P) User Manual...
  • Page 60 Note: This is the only time that the default IP camera password can be set in OSD mode. To set up a default password for all cameras in web mode: 1. Click Configuration > System > Security > Default IP Camera Password Management. TVN 23 (S/P) User Manual...

  • Page 61: Add An Ip Camera

    4. The camera automatically connects to the recorder. This process will take a couple of minutes. The recorder starts recording video as soon as the camera has been successfully added. TVN 23 (S/P) User Manual...
  • Page 62 To see which cameras are connected to a PoE port in web mode: 1. To see which cameras are connected to a PoE port, click Configuration > System > Camera Management > Binding. The list of cameras appears showing which are connected to a PoE port. TVN 23 (S/P) User Manual...
  • Page 63 When the recorder has an IP address in another network range, you must activate the IP camera first via the TruVision Device Manager or follow the process in OSD mode. To add an IP camera on the LAN in web mode: 1.

  • Page 64: Change Camera Settings

    To add an IP camera on the LAN network in web mode: 1. Make sure that the cameras are on the same network segment as the recorder. If needed, use the TruVision Device Manager to change the network settings of the cameras.
  • Page 65 To import the camera certificate in the recorder, see below. Import Network Camera Certificate. You can import a network camera certificate into the recorder. To import the network camera certificate (web): 1. Log in to the camera webpage. TVN 23 (S/P) User Manual...

  • Page 66: Restrict Viewing Cameras On A Vga/Hdmi Monitor

    Configuration > Network > Advanced Settings > HTTPS to export its certificate. 3. Click Export Certificate to save the certificate. 4. Log in to the TVN 23 (S/P) webpage. Go to Configuration > System > Security > Trusted Root Certificate Authorfities. 6. Click Import to import the network camera certificate.

  • Page 67: User Management

    The User window shows the list of users for the recorder, their names, and user level (Administrator, Operator, or User). Important: When you connect the TVN 23 (S/P) to UltraSync, the system automatically creates a user called “UltraSync”. This user cannot be modified or deleted.
  • Page 68 67 for the list of options. 7. Click the button to save the settings and return to the previous window. To add a new user (OSD): 1. Go to System > User. TVN 23 (S/P) User Manual...
  • Page 69 MAC address when address filtering is used. 6. Click This MasterOperator user can now manage users (but cannot manage the admin user account) via the webpage. No special user permissions are needed to allow this special user to manage other users. TVN 23 (S/P) User Manual...
  • Page 70 User. 3. From the user list, select the user to be deleted. 4. Click Delete and enter the password of the admin user. Click Next and click confirm that the selected user can be deleted. TVN 23 (S/P) User Manual...
  • Page 71 Remote: Parameters Settings: Remotely configure parameters and import configuration. • Remote: Log Search/Interrogate Working Status: Remotely view logs that are saved on the recorder. • Remote: Upgrade/Format: Remotely upgrade the firmware and format the HDD. TVN 23 (S/P) User Manual...
  • Page 72 See which users are online When in web mode, you can easily see which users are online using the recorder. To see who is online: 1. Click Configuration > System > User Management > Online Users. TVN 23 (S/P) User Manual...

  • Page 73: Double Verification Permission For Non-Admin Users

    User Management. Here you can only create users that will need to be used to enter their user credentials when the double verification is used. TVN 23 (S/P) User Manual...
  • Page 74 3. Depending on the requirements, click on Local Playback, Local Video Export and/or Remote:Playback/Download 4. You will see that there is a column called Double Verification User. 5. Select the channel(s) for which you want that double verification will be used. Save the settings. TVN 23 (S/P) User Manual...
  • Page 75 When the normal user then wants to do one of the functions (local playback, local export and/or remote playback/export), there will be a pop-up screen when the double verification user will have to enter his/her password. TVN 23 (S/P) User Manual...

  • Page 76: Network Settings

    1. In web mode: Click Configuration > Network > Basic Settings > TCP/IP. — or — In OSD mode: Click System > Network > TCP/IP > TCP/IP. 2. Enter the required settings: (web mode shown) TVN 23 (S/P) User Manual...
  • Page 77 Default value is Disable. In OSD mode, it is called “DHCP (IPv4)”. IPv4 Address Enter the IPv4 address of the recorder. The default IP address is 192.168.1.82. In OSD mode, it is called” IP Address”. TVN 23 (S/P) User Manual...

  • Page 78: Ddns Settings

    DDNS and configure it using ezDDNS, No-IP, or DynDNS. Note: Some service providers block the default RTSP streaming port 554 used for video streaming, so if you are not receiving video images over the internet, you may TVN 23 (S/P) User Manual...
  • Page 79 There are three ways to set up a DDNS account: • ezDDNS: A free-of-charge service included with your recorder and fully managed within the recorder interface. It is exclusive to TruVision products. • DynDNS: A third-party service where users need to apply for a DynDNS account on the Dyn.com website.

  • Page 80: Pppoe Settings

    4. Click Save. It is recommended to reboot the recorder. Port settings Network protocols and plug-in applications Note: As every network configuration may differ, please contact your Network Administrator or ISP to see if your recorder requires specific IP addresses or port numbers. TVN 23 (S/P) User Manual...
  • Page 81 Enhanced SDK Service Port: this port is used when the enhanced SDK service is used. The port range is between 1024 and 65535. The default value is 8443. 3. Click Save to save the settings. TVN 23 (S/P) User Manual...

  • Page 82: Nat (Upnp) Settings

    Edit icon to change the values. 5. Click Apply to save the settings. To enable UPnP in web mode: 1. Connect the recorder to a router. Note: The router must support UPnP and this option must be enabled. TVN 23 (S/P) User Manual...

  • Page 83: Email Settings

    The recorder can send email notifications of alarms or notifications through the network. Notes:  Ensure that the DNS address has been set up correctly beforehand.  The TVN 23 (S/P) uses TLS 1.2 for email communication. To configure email settings via the web: 1. Click Configuration > Network >...
  • Page 84 If the mail server requires authentication, enter the login password. Sender Enter the name of the sender of the email. Sender’s Address Enter the sender’s email address. Select Receivers Select an email recipient. Up to three receivers can be selected. TVN 23 (S/P) User Manual...

  • Page 85: Network Service (Web Only)

    To enable HTTPS: 1. Click Configuration > Network > Advanced Settings > Network Service. 2. Select Enable HTTPS. 3. Click Save to save the settings. The HTTPS setting is enabled by default for the TVN 23 (S/P). TVN 23 (S/P) User Manual...
  • Page 86 Enhanced SDK Service When the recorder interacts with software via the SDK, it is possible to do this via a secured/enhanced connection. TruVision Navigator 9.2 (and newer versions) also supports this secured/enhanced connection. By enabling the Enhanced SDK service (in combination with enabling the stream over a TLS connection) the connection with the SDK is secured.
  • Page 87 This is a valid user name for the authentication server (usually a RADIUS server). Password This is a valid password for the user name specified in the previous field. CA Certificate This should be obtained from the network administrator, as network policies may differ. TVN 23 (S/P) User Manual...

  • Page 88: Other Network Settings

    Alarm Host Port values. The alarm host IP is the IP of the remote PC where the TruVision Navigator software is installed. The alarm host port value must be the same as the software’s alarm monitor port. The default alarm host port value is 5001.
  • Page 89 Configuration > Network > Advanced Settings > Other. 2. Enter the desired download bandwidth. 3. Click Save to save the settings. Open the camera web page from within the recorder web page This function can only be done in web mode. TVN 23 (S/P) User Manual...

  • Page 90: Integration Protocol

    Connect the recorder to UltraSync The recorder lets you stream video to applications that support UltraSync. An UltraSync connection enables a remote connection to the recorder without using port forwarding in a router. TVN 23 (S/P) User Manual...
  • Page 91 To configure general network settings (web and OSD modes): 1. In web mode: Click Configuration > Network > Basic Settings > TCP/IP. — or — In OSD mode: Click System > Network > TCP/IP. 2. Enter the required settings: (web mode shown) TVN 23 (S/P) User Manual...
  • Page 92 Default value is Disable. In OSD mode, it is called “DHCP (IPv4)”. IPv4 Address Enter the IPv4 address of the recorder. The default IP address is 192.168.1.82. In OSD mode, it is called” IP Address”. TVN 23 (S/P) User Manual...
  • Page 93 Time and NTP settings It is important to correctly set up the time zone for the recorder and to use a NTP server. Go to “Time settings” on page 23 for further information. TVN 23 (S/P) User Manual...
  • Page 94 4. Enter a unique site name for the recorder. 5. This field shows the service level for this recorder. Select the required service level for the recorder. 6. Press Register to pair the recorder to the UltraSync account. TVN 23 (S/P) User Manual...
  • Page 95 4. As soon as the recorder is connected to UltraSync, a QR code will be shown on the same screen. 5. The installer needs to scan this QR code with his mobile phone. The Recorder Registration Process screen then appears: TVN 23 (S/P) User Manual...

  • Page 96: Add The Recorder To Tvrmobile

    Add the recorder to TVRMobile TVRMobile is the name of the mobile application for iOS and Android devices that allows you to see live and playback video of TruVision recorders as well as control the recorders on a mobile device.
  • Page 97 The recorder’s Operator Guide also describes to the end-user how to add the recorder to TVRMobile. For further information on using TVRMobile, please refer to its user manual. TVN 23 (S/P) User Manual...

  • Page 98: Video And Audio Configuration

    > System > Live View Settings. 2. Select Enable Sound Preview. It is disabled by default. Note: The sound level can only be adjusted from the OSD mode. 3. Click Save to save the settings. TVN 23 (S/P) User Manual...

  • Page 99: Dual Vca

    VMS (Video Management System), such as TruVision Navigator, using the V-stream encoding option ("V" stands for "virtual"). When enabled, you can see the output from the cameras on a remote client monitor in one stream.

  • Page 100: Image Settings

    Name, you can change the camera name, if desired. 4. Under settings, you can select to display the camera name, to display the date and set the date format and select what display mode will be used. TVN 23 (S/P) User Manual...
  • Page 101 When Normal Mode is selected, set the level of noise reduction. Higher value has a stronger noise reduction. Default is 50. When Expert Mode is selected, select the desired Time DNR Level and Space DNR Level. Default is 50. 10. Click Apply to save the settings. TVN 23 (S/P) User Manual...

  • Page 102: Camera Osd In Web Mode

    This function is only available in OSD mode. You can define whether the camera is in day or night mode. The day (color) option could be used, for example, if the camera is located indoors where light levels are always good. TVN 23 (S/P) User Manual...

  • Page 103: Privacy Mask

    Area. Using the mouse, click and drag a privacy-mask box in the camera view window over the desired area. You can set up to four areas for privacy masking. To delete the masks, click Clear All. TVN 23 (S/P) User Manual...
  • Page 104 Using the mouse, click and drag a privacy-mask box in the camera view window over the desired area. You can set up to four areas for privacy masking. Each area has a different colored frame. To delete the masks, click Clear. 5. Click Apply to save the settings. TVN 23 (S/P) User Manual...

  • Page 105: Event Setup

    Note: Not all cameras support this function. To set up motion detection in web mode: 1. Click Configuration > Event > Basic Event > Motion. TVN 23 (S/P) User Manual...
  • Page 106 Click the desired day of the week and a pop-up screen appears where you can enter the start and end times when motion detection can trigger the given actions. You can schedule eight periods in a day. Default is 24 hours. TVN 23 (S/P) User Manual...
  • Page 107 Full-screen Monitoring, Audible Warning (recorder’s buzzer), Notify the Surveillance Center, Send Email, Trigger Alarm Output, as well as Audio and Light Alarm Linkage (only for supported cameras) and trigger the recording for one or more cameras. TVN 23 (S/P) User Manual...
  • Page 108 To set up motion detection in OSD mode: 1. Click System > Event > Normal Event > Motion Detection. 2. Select the camera to detect motion. Each camera must be set up individually. TVN 23 (S/P) User Manual...
  • Page 109 Full-screen Monitoring, Enable Alarm Audio, Notify the Surveillance Center, Send Email, and Trigger Alarm Output, as well as Audio and Light Alarm Linkage (only for supported cameras). TVN 23 (S/P) User Manual...

  • Page 110: Camera Tamper

    Advanced motion detection TruVision Series 6 IP cameras, and future TruVision cameras, have a function called “Advanced motion detection”, which allows you to fine-tune the motion detection setup. Basic motion detection setup is available in recorders, but advanced motion detection must be done from the camera.
  • Page 111 > Video Tampering. 2. Select a camera to configure for video tampering detection. 3. Select the Enable check box to enable the function. 4. Create a specific area on-screen that is sensitive to detect tampering. TVN 23 (S/P) User Manual...
  • Page 112 The options are Local -> 1 (this is the relay output of the recorder), and the IP addresses of cameras that have an output contact and are connected to the recorder. TVN 23 (S/P) User Manual...

  • Page 113: Video Loss Detection

    4. Set the arming schedule for detecting video loss. Click the Arming Schedule tab and then click Edit to modify the start/end times during which alarms can be recorded. In the pop-up box that appears, enter the TVN 23 (S/P) User Manual...

  • Page 114: Set Up Alarm Inputs

    You can schedule up to eight periods in a day. Default is 24 hours for a day. Note: The periods defined during a day cannot overlap. 5. Select the alarm response method. TVN 23 (S/P) User Manual...
  • Page 115 To set up external alarms in OSD mode: 1. Click System >Event > Normal Event > Alarm Input. The window displays the status of the alarm inputs is shown for the recorder and cameras. TVN 23 (S/P) User Manual...

  • Page 116: Combined Alarm (Osd Only)

    5. Select the desired camera channel from the dropdown list. 6. Select the Combined Alarm Event. 7. Click Apply. Note: the combined alarm arming schedule and linkage actions are the same as the selected event(s). TVN 23 (S/P) User Manual...

  • Page 117: Set Up Alarm Outputs

    The alarm status under Event > Basic Event > Alarm Output then changes to ON. When you want to disable the output, return to Alarm Output in live view and deselect the option. The alarm status changes back to OFF. TVN 23 (S/P) User Manual...
  • Page 118 To set up an alarm output in OSD mode: 1. Click System > Event > Normal Event > Alarm Output. The status of the alarm outputs is shown for the recorder and cameras. TVN 23 (S/P) User Manual...

  • Page 119: Manually Trigger An Alarm Output

    Output. 2. Select the desired alarm output and click the Manual Alarm button to trigger or stop an alarm output. Click Clear Alarm to clear an alarm output. 3. Click Save. The alarm is silenced. TVN 23 (S/P) User Manual...

  • Page 120: Exception Notification

    HDD Shock Exception: the HDD has detected a shock and might be damaged • HDD Severe Failure Exception: the HDD is faulty. • No Stream Exception: When the camera is connected but not streaming video data. • Log Disk Exception: Not applicable. TVN 23 (S/P) User Manual...
  • Page 121 Local -> 1 (this is the relay output of the recorder), and the IP addresses of the cameras that have an output contact and are connected to the recorder. More than one option can be selected. 5. Click Apply to save the settings. TVN 23 (S/P) User Manual...

  • Page 122: Intrusion Integration Alarm Reporting

    3 so that the data format is understood by the recorder. The Intrusion Panel Setup and Intrusion Zone Setup functions are only available in web mode. This function is only available in web mode. TVN 23 (S/P) User Manual...
  • Page 123 This port number must match the port number set up in the intrusion panel. Set up the heartbeat alarm parameters: Enable Panel Heartbeat Alarm Select this check box to enable the panel heartbeat alarm. The heartbeat alarm will then be reported to the recorder. TVN 23 (S/P) User Manual...
  • Page 124 3. To define the actions for the heartbeat, panel arm and panel disarm alarms that are reported by the intrusion panel, enable the desired functions, and click the Actions tab for each to set up the arming schedule and alarm response actions. TVN 23 (S/P) User Manual...
  • Page 125 Default is 24 hours for a day. 6. Click the Actions tab to set the alarm response method. Select the method by which you want the recorder to notify you of the alarm. TVN 23 (S/P) User Manual...

  • Page 126: Transparent Transmission Configuration (Web Only)

    Transparent Transmission Configuration (Web only) Some TruVision IP cameras contain extra events than the events that can be seen in the normal events or mart events. Transparent transmission makes some of these extra events configurable, and the event alarms from these cameras can be directly transmitted.
  • Page 127 Transparent transmission is configurable via web browser only. You can setup an arming schedule and the actions for extra events via the Smart Events menu. Example: a TruVision P Series IP camera has some extra events, related to it’s VCA configuration. To use the Transparent Transmssion Configuration: 1.

  • Page 128: Disable Actions

    This will avoid users from receiving unnecessary notifications (push notifications, emails, events in TruVision Navigator) or triggering actions (alarm output, PTZ preset, ...). See page 28 for details on how to disable the actions.
  • Page 129 5. When the alarm input is triggered, the actions for motion detection and VCA will be disabled. 6. Click Save to save the changes. To set up Disabled Actions via the alarm panel (OH integration) in web mode: 1. Click Configuration > Event > Intrusion Panel Setup. TVN 23 (S/P) User Manual...
  • Page 130 Disable all recordings: Disable Actions will stop all recordings for all cameras, regardless of the schedule or recording type. Disable event/alarm recordings: Disable Actions will stop the scheduled recordings for events (motion, VCA) and alarms (alarm inputs, intrusion panel TVN 23 (S/P) User Manual...

  • Page 131: Smart Event

    Audio Exception Detection Audio exception detection detects the loss of sound as well as the sudden increase or decrease of sound that is above a selected threshold. TVN 23 (S/P) User Manual...
  • Page 132 Vehicle detection can be used with TruVision ANPR cameras and Vehicle Detection TruVision P Series IP PTZ cameras. Besides the capturing of the license plates, the function can also detect the vehicle brand, vehicle type and vehicle color. Note: The accuracy for vehicle brand and color is limited!!
  • Page 133 Configuration > Event > Smart Event 2. Select the desired camera to set up the smart event. The Smart types available are displayed as tabs. The list depends on what is supported by the camera. TVN 23 (S/P) User Manual...

  • Page 134: Smart Report (Osd Only)

    People counting calculates the number of people entering or leaving a certain configured area and creates daily/weekly/monthly/annual reports for analysis. Note: the function must be supported by the connected IP camera and the corresponding parameters must be set. TVN 23 (S/P) User Manual...
  • Page 135 The recorder can be set up to automatically capture license plates for storage and later analysis. Note: The TruVision ANPR IP camera is only supported in certain regions. Refer to the camera datasheet for the list of countries in which is it supported.
  • Page 136 Using the mouse, click and drag the yellow lane line to set the area. 5. Select the Arming Schedule tab to set up the arming schedule and linking action for the Allowed list, Blocked list, and Other list. TVN 23 (S/P) User Manual...
  • Page 137 Note: The periods defined for a day cannot overlap. 6. To set up the linkage method when an event occurs: Click the Actions tab and then under Type, select the license plate group: Allowed List, Blocked List, or Other. TVN 23 (S/P) User Manual...
  • Page 138 Select the PTZ camera for linking and select the preset, preset tour, and/or shadow tour to be triggered when the alarm is detected. Enable the preset, preset tour, and/or shadow tour. 7. Click Save to save changes TVN 23 (S/P) User Manual...
  • Page 139 “2-KDL-81”, in the list it should be written as “2KDL81”. See Figure 10 below. When entering 0 in column C, the license plate will be marked as blocked listed. Entering 1 in column C marks the license plate as an allowed list. TVN 23 (S/P) User Manual...
  • Page 140 This means that even if the size is set to 512 kB, the actual snapshot can still be higher (and even be around 1024 kB, the maximum size for a snapshot in the TVN 23 (S/P)). Recommended setting for snapshot-size: 512 kB...
  • Page 141 Camera Info, Device No., Capture Time, Plate No., Vehicle Color, Vehicle Type, and Vehicle Brand. The fields can be sorted using the blue up/down arrows in column Sorting. 7. Click Save to save changes. TVN 23 (S/P) User Manual...

  • Page 142: Behavior Analysis (Web Only)

    VCA event. This function is only available in web mode. Behavior analysis is currently only supported by the new TruVision thermal cameras (TVTH-S01 cameras). Behavior analysis rules for thermal cameras Use the >...
  • Page 143 Click this button to draw the detection line and then click Save. The yellow arrow on the line shows the entry direction. Change the detection direction, if needed, by selecting one of the options from the Cross Line parameter drop-down list. TVN 23 (S/P) User Manual...
  • Page 144 You need to set up how the behavior analysis as well as the arming schedule and linking methods for the alarm actions. To set up the behavior rules: 1. Click Configuration > > Behavior Analysis > Rule. TVN 23 (S/P) User Manual...
  • Page 145 If, for example, a camera is mounted on a high ceiling and views a few entrances, but you only want the behavioral analysis carried out on one of the entrances, you can draw a shield area TVN 23 (S/P) User Manual...
  • Page 146 You can also set the flow overlay settings. In web mode, click Configuration > > Behavior Analysis > Overlay & Capture and select the desired options. Click Save to save changes. TVN 23 (S/P) User Manual...

  • Page 147: Face Capture

    (TVGP-M01 and TVGP-P01 cameras) and the TruVision P Series IP cameras. This function is only available in web mode. The Face Capture settings in the TVN 23 (S/P) are limited to setting up the rule and defining the recorder actions. For more detailed settings for this feature, please see the configuration manual of the PTZ camera.
  • Page 148 PTZ Linking: This is the PTZ camera function required in response to an external alarm. Select the PTZ camera under PTZ Linking. Enter the preset, preset tour, or shadow tour that is triggered when the alarm is detected. 6. Click Save to save the settings. TVN 23 (S/P) User Manual...

  • Page 149: Recording

    The schedules are visually presented on a map for easy reference. See Figure 13 on page 146 for a description of the recording schedule window. Note: If a camera is set up for continuous recording, it will still switch to event recording if events are triggered. TVN 23 (S/P) User Manual...
  • Page 150 Video will be recorded when any event (basic event, smart event, and alarm input trigger) is triggered. Besides configuring the recording schedule, you must configure the settings for the respective events. See Chapter 10 “Event setup” on page 101. TVN 23 (S/P) User Manual...
  • Page 151 7. Set the recording parameters for the other cameras. If you want to copy a camera’s schedule to other cameras, click Copy to, and in the pop-up dialog box, select the cameras and then click OK. 8. Click Save to save changes. TVN 23 (S/P) User Manual...
  • Page 152 If you want that saved videos and snapshots to be automatically deleted after a certain number of days, enter the number of days in the Video/Snapshot Expiry Time (day) field box. The default value is 30 days. TVN 23 (S/P) User Manual...

  • Page 153: Recording Schedule For Snapshot Capturing

    To setup the snapshot storage via webpage 1. Go to Configuration > Record > Record Settings > Capture. 2. Selected the required camera from the dropdown list. 3. Open the tab Capture Parameters. TVN 23 (S/P) User Manual...
  • Page 154 4. In the Capture Schedule tab, you can define the schedule when the snapshots are recorded. Set the schedule to Event for capturing event triggered snapshots. Set the schedule to Continuous for the time lapse snapshots. 5. Click Save to save the settings. TVN 23 (S/P) User Manual...

  • Page 155: Search For Snapshots

    2. Select the required start/end date/time and the required camera channel. 3. As Capture Type select an event type that is used by the camera. (You see also event types in the list that are not supported by TruVision cameras.) 4. Click Start Search and the results will be shown.
  • Page 156 Limitation: The snapshots stored for motion detection by the NVR, cannot be searched with event type set to ‘Motion’. They can only be shown when the event type is set to ‘All Types’. TVN 23 (S/P) User Manual...

  • Page 157: Camera Encoding Settings

    Bitrate Type: Select Variable (default) or Constant. If “Variable” is selected, the bandwidth can vary depending on video quality and the bandwidth required. If “Constant” is selected the video streaming is always at the maximum bit rate selected. TVN 23 (S/P) User Manual...
  • Page 158 The I-Frame interval cannot be setup when a smart codec is used (H.264+ or H.265+). 4. Click Save to save the settings. To configure camera encoding settings in OSD mode: 1. Click Camera > Video Parameters TVN 23 (S/P) User Manual...
  • Page 159 Max. Bitrate Mode: Select the general (Default) or customized option. • Max. Bitrate (kbps): Enter the maximum bitrate value. • Video Encoding: Select the desired video encoding standard. Depending on the camera model, you can select H264 or H265. TVN 23 (S/P) User Manual...

  • Page 160: Holiday Recording Schedules

    For H.264 or H.265, you can select Enable H.264+ or H.265+. The support support of H.264+ and H.265+ depends on the TruVision camera. • I-Frame interval: The value for the I-Frame interval is the interval in number of frames between two I-Frame captures. The default value is 50.

  • Page 161: Storage Management

    If the status is listed as Normal or Sleeping, the HDD/NAS is in working order. If it says Inactive, the HDD needs to be activated. Refer to “Activate a new HDD” on page 158 for more information. To check the storage status in OSD mode: 1. Click Storage > Storage Device. TVN 23 (S/P) User Manual...

  • Page 162: Activate A New Hdd

    After the storage system has been initialized, the status of the HDD changes to Normal. Add a network storage system You can use a network storage system (NAS) or storage area network (SAN) to remotely store recorder recordings. You can add up to eight storage systems. TVN 23 (S/P) User Manual...
  • Page 163 Under the Type column, select NAS or IP-SAN. Note: If using the NAS storage systems Seagate BlackArmor NAS 220 or Iomega StorCenter ix2-dl, you must add the prefix “/nfs” to the NAS path. TVN 23 (S/P) User Manual...

  • Page 164: S.m.a.r.t. Settings

    2. If you want to continue to use an HDD when the S.M.A.R.T. test has failed, select the check box Continue to use when this disk when self-evaluation has failed. 3. Select the HDD whose data you want to see. A detailed listing of S.M.A.R.T. information is displayed. TVN 23 (S/P) User Manual...

  • Page 165: Bad Sector Detection

    Bad sectors can slow down an HDD when reading or writing data, for example. To detect HDD bad sectors in web mode: 1. Click Configuration > Record > Storage Management > HDD Diagnostics > Sector Detection. 2. Select the HDD you want to test. TVN 23 (S/P) User Manual...

  • Page 166: Hdd Sleep Mode

    To enable HDD sleep mode in web mode: 1. Click Configuration > Record > Advanced Settings > Other. 2. Select the Enable HDD Sleeping check box to enable sleep mode. Default is Enable. 3. Click Save to save the settings. TVN 23 (S/P) User Manual...

  • Page 167: Overwrite An Hdd

    The duration can be set between 10 minutes and 300 minutes (5 hours). To enable Record File Duration in web mode 1. Click Configuration > Record > Advanced Settings > Other. 2. In the Record File Duration field, enter the time in minutes. TVN 23 (S/P) User Manual...

  • Page 168: Storage Mode

    Edit. 6. Select a group number for the HDD and click OK. You will be asked if it is OK to regroup the cameras for the HDD if the group number is changed. Click continue. TVN 23 (S/P) User Manual...

  • Page 169: Redundancy In Group Mode

    4. From the menu toolbar, click Configuration > Record Settings > Advanced. Select Redundant Record for the desired camera and click OK. This option must be manually set for each camera. 5. Click Save to save the settings. TVN 23 (S/P) User Manual...

  • Page 170: Repair Hdd Database

    1. Go to Storage > Advanced. 2. As Usage, select Export or Record/Capture. • Export:for back-up purposes. • Record/Capture: as storage expansion. Auto backup An eSATA device can be used for the auto backup function. TVN 23 (S/P) User Manual...

  • Page 171: Dynamically Adjust Recording Writing Buffer (Osd Only)

    Video recorders can form an N+M hot spare system. The system consists of several working video recorders and at least one hot spare video recorder. When a working video recorder fails, the hot spare video recorder would switch into operation, which increases the reliability of the system. TVN 23 (S/P) User Manual...
  • Page 172 A hot spare device will take over working device tasks when working device fails. 1. Go to System > Hot Spare 2. Set Work mode Hot Spare Mode. 3. Click Apply to save the settings. 4. Click Yes in the pop-up screen. The recorder will restart automatically. TVN 23 (S/P) User Manual...
  • Page 173 Videos are restored back to the working device. The work device is recovered. 4. Click Hot Spare Device Settings to add hot spare devices to the hot spare system. 5. Optional: Click Delete to delete the working devices or hot spare devices as required. TVN 23 (S/P) User Manual...

  • Page 174: Disk Array (P Models Only And With 4Tb/Disk Or Larger)

    Note: If you install 4 or more HDDs, a hot spare disk for array rebuilding will be created. 7. Optional: The video recorder will automatically initialize the created array. Go to Storage > RAID > Array to view the information of the created array. TVN 23 (S/P) User Manual...
  • Page 175 1. Go to Storage > Advanced. 2. Click Enable RAID. 3. Click Apply and reboot the device to have settings take effect. 4. After the reboot, go to Storage > RAID > Physical Disk. 5. Click Create. TVN 23 (S/P) User Manual...
  • Page 176 6. Give a name for the disk array, select the RAID type, according to the number of available hard drives, select the hard drives for the array and select the initialization method. 7. Click OK.to start the array creation. TVN 23 (S/P) User Manual...
  • Page 177 The video recorder can automatically rebuild degraded arrays with the hot spare disks. Create one or more hot spare disks. See above. When the array is degraded, one of the hot spare disks will be used for the automatic rebuilding. Manually rebuild an array: TVN 23 (S/P) User Manual...

  • Page 178: Hdd Clone (Osd Only)

    HDD health detection (OSD only) The TVN 23 (S/P) recorders are using Western Digital Purple hard drives. Western Digital has introduced a health status reporting that reports the detailed status to the recorder.
  • Page 179 Chapter 12: Storage management 3. Click on the hard drive to see more details. Example: TVN 23 (S/P) User Manual...

  • Page 180: Live View In Web Mode

    This chapter describes how to use live view in web mode. Description of live view Figure 14: Live view in web mode Description Camera panel. Click the camera to display in the selected video tile. Live view viewer. TVN 23 (S/P) User Manual...

  • Page 181: Ptz Control

    Alarm output: Select an alarm output to switch it ON or OFF. PTZ control The web browser interface lets you control the PTZ functions of a dome camera. Select a PTZ dome camera and use the PTZ controls on the interface to control the PTZ functions. TVN 23 (S/P) User Manual...

  • Page 182: Preset And Preset Tours

    3. Using the directional buttons, position the camera in the desired direction. Adjust the focus and zoom as required. 4. Click to set the preset. The preset is saved. TVN 23 (S/P) User Manual...
  • Page 183 3. Click to start the preset tour path. The camera immediately carries out the preset tour movement. Click the to stop the tour. To delete a preset tour path, click TVN 23 (S/P) User Manual...

  • Page 184: Live View In Osd Mode

    When in OSD mode, information on the system and camera status is displayed as icons on the main and auxiliary monitors. The camera status icons are shown for each camera. Each icon represents information on a specific item. These icons include: TVN 23 (S/P) User Manual...

  • Page 185: Live View Control Toolbar

    Possible selections are: Real time, Balanced, Fluency Stream information: Shows information of the camera stream (frame rate, actual bitrate, resolution, encoding type,stream type) 360° camera dewarping: 360° camera dewarping options for TVF and TVPA TruVision 360° cameras Switch between main and sub stream...

  • Page 186: Live View Mouse Menu

    To set up the sequence dwell time, go to Configuration > System > Live View Settings > Switch Interval (web) or System > Live View > General > Dwell time (OSD) and select a sequence dwell time value. Playback Enter the Playback window. TVN 23 (S/P) User Manual...

  • Page 187: Live View General Setup Menu

    From the OSD mode menu toolbar, click System > Live View > General. Figure 19: General settings for live view in OSD mode TVN 23 (S/P) User Manual...

  • Page 188: Single And Multiview Display Modes

     Double-click a selected video tile to switch between multiview and single-view format. The multiview format used is shown at the bottom-right of the screen.  Go to System > Live View > General and select the desired live view mode format. TVN 23 (S/P) User Manual...

  • Page 189: Custom Layout Configuration And Usage (Osd)

    5. Give the layout a meaningful name and click OK. 6. Select a window division mode from the toolbar 7. Select multiple tiles and click to joint the tiles to 1 tile. The selected tiles must be in a rectangular area. TVN 23 (S/P) User Manual...

  • Page 190: Sequencing Feature

    The default sequence displays each camera in numerical order. In OSD mode, go to System > Live View > View to define the sequence order. There are two ways to start sequencing in live view: TVN 23 (S/P) User Manual...

  • Page 191: Digital Zoom

    3. To exit digital zoom, right-click the mouse. Target display details in live view The live view screen of the TVN 23 (S/P) can show details of the captured events as they happen. This view provides instant event details for operators.

  • Page 192: Ptz Control

    If the display was in multiview format, it changes to a single-screen format for the selected camera. See Figure 20 below for a description of the PTZ control panel. Note: The PTZ dome camera used must be able to support a preset command. Figure 20: PTZ control panel TVN 23 (S/P) User Manual...
  • Page 193 Controls the movements and directions of the PTZ. The center scan buttons button is used to start auto-pan by the PTZ dome camera. PTZ movement Adjusts the speed of PTZ movement. Zoom, focus, and iris Adjust the zoom in and out. TVN 23 (S/P) User Manual...
  • Page 194 2. Using the directional buttons, position the camera in the desired direction. Adjust the focus and zoom as required. select a preset number, overwite ‘Preset’ with a meaningful name and 3. Click press Apply to save the preset. TVN 23 (S/P) User Manual...
  • Page 195 4. Click the Record button and then use the directional PTZ buttons to move the camera to the desired locations. Adjust the focus and zoom as required. Click the Stop button to stop the shadow tour recording. TVN 23 (S/P) User Manual...
  • Page 196 The TVN 23 (S/P) recorder supports 360° camera dewarping in live and playback via the OSD. This allows you to only add the 360° view of the TruVision 360° IP cameras and then do a dewarping to see another view.

  • Page 197: Playback In Web Mode

    (see “Modify a user’s access permissions” on page 67 for more information). Description of the web playback window To search and play back recorded video, click Playback in the menu bar to display the Playback window. TVN 23 (S/P) User Manual...
  • Page 198 Search button: Click to search for recorded video files by selected date, playback time, and stream type. Download Player: Click to download the TruVision Player tool to play back recordings on your Playback control toolbar: Multiview type: Select how you want the video to be displayed in the viewer (full, quad, 9, and 16).

  • Page 199: Play Back Recordings

    The timeline also classifies by color the type of recording with each type. To play back recordings: 1. In playback mode, select the desired camera by stopping the current playback, clicking the desired camera, and then click Play TVN 23 (S/P) User Manual...

  • Page 200: Synchronous Playback

    When a smart search based on motion detection is needed, you must first set up motion detection for the camera, and then select ‘Enable Dynamic Analysis for Motion’ via the webpage. TVN 23 (S/P) User Manual...

  • Page 201: Create Snapshots

    2. When you see a moment in a recording that you want to capture as a snapshot, click the Capture button The file is automatically uploaded to the location specified under Configuration > Local > Snapshot and Clip Settings 3. Repeat step 2 for additional snapshots. TVN 23 (S/P) User Manual...

  • Page 202: Create Video Clips

    To digitally zoom in during playback: 1. In playback mode, select the desired camera. 2. Click the Digital Zoom button in the playback control toolbar and use the mouse scroll wheel to zoom in and out. TVN 23 (S/P) User Manual...

  • Page 203: Playback In Osd Mode

    You must have the access privilege to play back recordings (see “Modify a user’s access permissions” on page 67 for more information. This function is only available in web mode). TVN 23 (S/P) User Manual...
  • Page 204 Date number with no green triangle in the Clipping. top right corner: No recordings are Enable/disable text insertion overlay. available for this day. Select main or sub stream. This is only possible when dual stream recording is sett-up. TVN 23 (S/P) User Manual...

  • Page 205: Playback Modes

    See “Smart search” on page 203 for further information. 360° camera dewarping: this feature allows to do dewarping in different view modes for TruVision TVF and TVPA 360° cameras. Display VCA info: enable/disable the VCA lines as overlay during playback. Playback modes There are three types of playbacks, Normal Smart and Custom.
  • Page 206 . Select the desired event rule for motion, cross line, or intrusion detection, and then draw where you want to mark the detection to be done on screen. — or — Click Clear to delete previous detection rules. TVN 23 (S/P) User Manual...

  • Page 207: Smart Search

    9. The timeline will now display yellow events detected by smart search in the green continuous recording bar. The yellow event lines detected by smart search will look the same as those event lines that already existed in the timeline. TVN 23 (S/P) User Manual...

  • Page 208: Custom Playback (Osd Only)

    Chapter 16: Playback in OSD mode Play back recordings with people and vehicles The new TruVision IP cameras support the detection of people and/or vehicles. In the playback screen of the OSD mode, you can apply a filter on the playback that will identify recordings of people and/or vehicles.

  • Page 209: Thumbnail Images To Preview A Recording

    This function is only available in OSD mode and not for all cameras. When in normal and smart playback, you can use thumbnail images that appear above the timeline to help guide you to a specific moment in the recording. TVN 23 (S/P) User Manual...

  • Page 210: Instant Playback

    This function is only available in OSD mode. You can bookmark the important scenes in a recorded file for later reference. A bookmarked recording is 10 seconds long. To create a tag: 1. In playback mode, select the desired camera. TVN 23 (S/P) User Manual...

  • Page 211: Create Video Clips

    The camera image jumps to full-screen mode. 3. Right-click the mouse to quit the digital zoom mode and return to full-screen playback mode. The playback control toolbar reappears. TVN 23 (S/P) User Manual...

  • Page 212: Search Recordings

    Enter a start time and press the enter button to search for recordings starting at that specific time. By default, the search will happen on the main stream. When dual stream recording was enabled, you can also search on the sub stream. TVN 23 (S/P) User Manual...

  • Page 213: Search Recordings In Osd Mode

    To enter the Search menu in OSD mode, click the File Management icon in the top toolbar. The window has five submenus that allow you to carry out different searches by theme. Figure 25: The Search menu TVN 23 (S/P) User Manual...
  • Page 214 The playback of the file starts (see Figure 26 on page 211). Each event is stored as a separate recording file. Only one file can be played back at a time. You can export all or selected files to a backup device. TVN 23 (S/P) User Manual...
  • Page 215 6. Click Start Search. The list of snapshot/tags/locked files appears. 7. Select the desired recording and then click the Play button to play back a recording. Search recordings by event type You can search recorded videos by event type. TVN 23 (S/P) User Manual...

  • Page 216: Smart Search

    The camera is able to capture faces. These faces (snapshots and event video) can be recorded by the TVN 23 (S/P) and within the recorder’s OSD there is a possibility to do a search based on specific ‘attributes’ of the recorded face.
  • Page 217 The face expression is not supported by the TruVision camera. To use this feature: 1. Use a TVGP-P01-0401-PTZ-G PTZ camera and make sure the VCA resources are set-up for Face Capture Comparison. Add the camera to the TVN 23 (S/P). 2. Let the camera capture faces. 3. Go to File Management >...
  • Page 218 The following cameras can be used to record license plates and vehicle attributes: • TruVision S Series ANPR cameras • TruVision P Series PTZ cameras (with Road Traffic as VCA source) Besides license plate capturing, these cameras can also detect extra vehicle attributes: • Vehicle color •...
  • Page 219 1. Make sure you use one of the supported cameras and connect them to the TVN 23 (S/P). Let them capture some vehicles. 2. Go to File Management > Smart Search > Vehicle > Appearance. Select the camera from the dropdown list and select the necessary search options (date/time, attributes). TVN 23 (S/P) User Manual...

  • Page 220: Ultrasync Related Functions

     Use of the Advisor Advanced Pro app with video support over UltraSync (standalone video in the app without a link to intrusion panel events.) UltraSync connection and recorder provisioning The cloud connection via UltraSync is explained in “Connect the recorder to UltraSync” on page 86. TVN 23 (S/P) User Manual...
  • Page 221 7. Go to the Remote Control tab in the Operational Status webpage and wait until the webpage is loaded. Once the page is open, you can log in to the webpage for the next 20 minutes. TVN 23 (S/P) User Manual...
  • Page 222 5. To see further details for an online recorder, click to open the operational status screen of the recorder. Once the screen opens, the actual status of the recorder is being retrieved and shall be displayed. You will see a similar screen like this: TVN 23 (S/P) User Manual...
  • Page 223 UltraSync portal. • The firmware can be upgraded by the end-user that receives an information message via TVRMobile. Firmware upgrade by a technician See “Upgrade system firmware” on page 32 in this manual. TVN 23 (S/P) User Manual...
  • Page 224 6. At the bottom of the screen, click Notify to send a notification to the end user. The Operator users of the TVRMobile app will receive a message in the app that a new firmware is available for the recorder. TVN 23 (S/P) User Manual...
  • Page 225 1. Right click in the live view and select Menu. 2. Log in to the menu with the username and password. 3. Click the Information icon at the top right of the screen: The recorder information window appears. TVN 23 (S/P) User Manual...
  • Page 226 Hard drive errors o Illegal login/invalid user credentials o PoE power exception (for recorders with PoE ports) o Network disconnection o Unexpected reboot • Camera event: o Video loss (via the Video Loss event)/IP camera disconnection TVN 23 (S/P) User Manual...
  • Page 227 An on-site technician can enter this temporary password as ‘admin’ password. If the temporary password matches the password that was received by the recorder, the technician will be able to create a new ‘admin’ password via the OSD or webpage (LAN connection). TVN 23 (S/P) User Manual...
  • Page 228 A list with all the connected sites is displayed. 4. Select the site for the remote admin password. 5. Click to open the operational status screen of the recorder. 6. You see a screen such as shown below: TVN 23 (S/P) User Manual...
  • Page 229 7. At the bottom of the screen, you see the extra recorder functions that are available for the Enhance Video service. to initiate the ‘admin’ password reset process. 8. Press Reset You will see a confirmation pop-up message: TVN 23 (S/P) User Manual...
  • Page 230 Extra health diagnostics information and dashboard view Extra health diagnostics information The status of the connected cameras (green = online, offline = red) is shown on the Operational Status page along with the camera name and their (LAN) IP address. TVN 23 (S/P) User Manual...
  • Page 231 • Total number of sites • Number of deactivated products • Number of recently registered products • Number of devices with low signal (not relevant for recorders) • Number of sites for which no (system) events were received. TVN 23 (S/P) User Manual...
  • Page 232 UltraSync services, please contact your Aritech sales manager. For more information about the use of the UltraSync web portal, open the main menu and select Content Library. The content library contains portal documentation and other useful information. TVN 23 (S/P) User Manual...

  • Page 233: Appendix A Specifications

    Decoding Capacity 2-ch@32 MP (25 fps)*/3-ch@24 MP (25fps)*/6-ch@12 MP (25 fps)+1- ch@8 MP (25fps)/10-ch@8 MP (25 fps)/20-ch 4 MP (25fps)/40-ch 1080P (25fps) (*) Current TruVision IP cameras support up to 12 MP) ( Stream type Video, Video & Audio Dual Stream Recording...
  • Page 234 ≤ 150 W Power TVN 2316: NA TVN 2316S: ≤ 200 W Standard IEEE 802.3 af/at TVN 2316: NA TVN 2316S: IEEE 802.3 af/at General Power supply 100 to 240 VAC, 50 to 60 Hz TVN 23 (S/P) User Manual...
  • Page 235 Decoding capability 2-ch@32 MP (25 fps)*/3-ch@24 MP (25fps)*/6-ch@12 MP (25 fps)+1- ch@8 MP (25fps)/10-ch@8 MP (25 fps)/20-ch 4 MP (25fps)/40-ch 1080P (25fps) (*) Current TruVision IP cameras support up to 12 MP Stream type Video, Video & Audio Dual Stream Recording...
  • Page 236 Operating temperature -10 to +55 ºC Relative humidity 10 to 90% Dimensions (W x D x H) 445 × 465 × 93 mm 385 × 315 × 52 mm ≤ 10 kg Weight (without HDD) TVN 23 (S/P) User Manual...

  • Page 237: Appendix B Port Forwarding Info

    Third-party assistance on configuring popular routers can be found at: http://www.portforward.com/ http://canyouseeme.org/ http://yougetsignal.com Note: These links are not affiliated with nor supported by Aritech Technical Support. Many router manufacturers also offer guides on their websites as well as including documentation with the product. TVN 23 (S/P) User Manual...
  • Page 238 On most routers the brand and model number are located on or near the serial number sticker on the bottom of the device. If you cannot find any information for your router, please contact your router manufacturer or internet service provider for further assistance. TVN 23 (S/P) User Manual...

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