HP EliteBook 8760w Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. EliteBook 8760w
  6. Maintenance and service manual

HP EliteBook 8760w Maintenance And Service Manual

Mobile workstation
Hide thumbs Also See for EliteBook 8760w:
Table of Contents

Advertisement

Quick Links

See also: User Manual
HP EliteBook 8760w Mobile Workstation
Maintenance and Service Guide

Advertisement

Table of Contents
loading

Related Manuals for HP EliteBook 8760w

Summary of Contents for HP EliteBook 8760w

  • Page 1 HP EliteBook 8760w Mobile Workstation Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 7 Top ............................... 7 TouchPad ..........................7 Lights ........................... 8 Buttons and fingerprint reader ..................... 9 Keys ........................... 11 Front ..............................12 Right ..............................13 Left ..............................14 Display ..............................
  • Page 6 Equipment guidelines ............... 42 Component replacement procedures ....................43 Service tag ......................... 43 Computer feet ........................44 Battery ..........................45 SIM ............................ 45 Service access cover ......................46 Bluetooth module ....................... 47 WLAN module ........................48 WWAN module ........................49 RTC battery ........................
  • Page 7 Security lock ........................110 5 Computer Setup ............................112 Windows Vista and Windows 7 ......................112 Starting Computer Setup ....................112 Using Computer Setup ....................112 Navigating and selecting in Computer Setup ..........112 Restoring factory settings in Computer Setup ..........113 Computer Setup menus ....................
  • Page 8 9 Recycling ..............................137 Battery .............................. 137 Display .............................. 137 Index ................................. 143 viii...

  • Page 9: Product Description

    ● Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables) Ambient light sensor...
  • Page 10 Category Description Supports the following configurations: ● 2048 MB total system memory (2048 × 1) ● 4096 MB total system memory (4096 × 1) ● 4096 MB total system memory (2048 × 2) ● 8192 MB total system memory (8192 × 1) ●...
  • Page 11 WWAN antennas (2) built into display assembly (worldwide, 5-band) Support for “no WWAN” option Security provided by subscriber identify module (SIM) located inside battery bay HP Integrated Module with Bluetooth 2.1+EDR Wireless Technology Support for “no WPAN” option External media card...
  • Page 12 HP 230W Advanced Docking Station ● HP USB 2.0 Docking Station ● HP Essential USB 2.0 Port Replicator ● HP LAN and USB Travel Hub Keyboard/pointing 36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick...
  • Page 13 ● 8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only) ● Supports 9-cell (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP Fast Charge) ● Supports 9-cell 3.0 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life...
  • Page 14 Category Description Web-only support: ● Windows Vista Business 64 (select models only) ● Windows Vista Business 32 (select models only) ● Windows Vista Enterprise 64 (select models only) ● Windows Vista Enterprise 32 (select models only) ● Windows XP Professional 64 (select models only) ●...

  • Page 15: External Component Identification

    External component identification TouchPad Component Description Left pointing stick button Can be used with the pointing stick and functions like the left button on an external mouse. Center pointing stick button Can be used with the pointing stick and functions like the center button on an external mouse.

  • Page 16: Lights

    On: The computer is on. ● Off: The computer is off or in Hibernation. NOTE: For more information, refer to “HP QuickWeb” in this guide and to the HP QuickWeb software Help. ● Calculator light On: The Windows® calculator function is on. ●...

  • Page 17: Buttons And Fingerprint Reader

    ● Windows Vista—Select Start > Control Panel > System and Maintenance > Power Options ● Or refer to the HP Notebook Reference Guide. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button...
  • Page 18 Web browser. NOTE: For more information, refer to “HP QuickWeb” in this guide and to the HP QuickWeb software Help. If your computer does not have HP QuickWeb software, the button does not perform any action or function.

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in coMBination with the key. Function keys Execute frequently used system functions when pressed in coMBination with the key. Executes frequently used system functions when pressed in coMBination with a function key or the key.

  • Page 20: Front

    Front Component Description Media Card reader Supports the following digital card formats: ● Secure Digital (SD) Card ● Secure Digital HC (SDHC) Card ● Secure Digital XC (SDXC) Card ● MultiMediaCard (MMC) ● MultiMediaCardplus (MMC+) Display release latch Opens the computer. ●...

  • Page 21: Right

    Right Component Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 22: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB 3.0 ports (2) Connects optional USB devices.

  • Page 23: Display

    On: The webcam is in use. Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > HP > HP Webcam. ambient light sensor The ambient light sensor automatically adjusts the display brightness based on the lighting conditions in your environment.

  • Page 24: Rear

    Rear Component Description RJ-11 (modem) jack (select models only) Connects a modem cable. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 25: Bottom

    Bottom Component Description Battery bay Holds the battery. SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Battery release latch Releases the battery from the battery bay. Accessory battery connector Connects an optional accessory battery. Docking connector Connects an optional docking device.
  • Page 26 To use the SRS Premium Sound software, select Start > All Programs > SRS Premium Sound. (10) Wireless and memory module Holds an HP Mobile Broadband Module, HP WLAN compartments and hard drive bay Module, the memory modules, and the hard drive. NOTE:...

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description Product name This is the product name affixed to the front of the computer.

  • Page 28: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 29 Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam 652519-001 (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables) Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without...
  • Page 30 Item Description Spare part number Without backlight, for use in Italy 652553-061 With backlight, for use in Italy 652554-061 Without backlight, for use in Japan 652553-291 Without backlight, for use in Latin America 652553-161 With backlight, for use in Latin America 652554-161 Without backlight, for international use 652553-B31...
  • Page 31 Item Description Spare part number With backlight, for use in the United States 652554-001 Top cover (includes TouchPad) 652536-001 Application button board 652516-001 TouchPad (included with top cover) Fingerprint reader 655545-001 Power button board 652515-001 Fan/graphics board heat sink assembly (includes replacement thermal material): For use with ATI graphics subsystem 652543-001 For use with NVIDIA graphics subsystem...
  • Page 32 Item Description Spare part number For use in all countries and regions except the People's Republic of China and Russia: ● For use with computer models equipped with Intel quad-core processors 652509-001 ● For use with computer models equipped with Intel dual-core processors 652508-001 For use only in the People's Republic of China and Russia: ●...
  • Page 33 Solid-state drive (includes bracket and screws) ● 256 GB solid-state drive 655027-001 ● 128 GB solid-state drive 655026-001 (29) WWAN module: HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2340 HSPA+ Mobile Broadband Module 632155-001 (30) Smart Card reader 655544-001 (31) Battery: 8-cell, Li-ion, 2.8 Ah (75 WHr)

  • Page 34: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 652545-001 Power connector cable Network cable (includes RJ-45 jack) Modem module cable (includes RJ-11 jack) Bluetooth module cable Chapter 3 Illustrated parts catalog...

  • Page 35: Display Components

    Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without 652518-001 webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables) Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with...
  • Page 36 Item Description Spare part number Display hinge covers 652529-001 Cable routing tray WWAN antenna and cables (included in the Antenna Kit, spare part number 652530-001) Webcam module with microphone 642795-001 WLAN antenna and cables (included in the Antenna Kit, spare part number 652530-001) Webcam cable 652527-001 (10)

  • Page 37: Mass Storage Devices

    Mass storage devices Item Description Spare part number 7.0 mm (0.28 in), 9.5 mm (0.37 in), or 12.7 mm (0.5 in) hard drive: NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001. ●...

  • Page 38: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit: 655546-001 Optical drive compartment cover RJ-11 (modem) jack cover SD Card cover ExpressCard slot cover Chapter 3 Illustrated parts catalog...

  • Page 39: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC Adapter 230W RC/V Slim AC Smart Adapter 611533-001 200W RC/V Slim AC Smart Adapter 645154-001 Power cord (3 conductor, black,1.83 m): For use in Argentina 491683-D01 For use in Australia 491683-011 For use in Brazil 491683-202 For use in Denmark 491683-081...

  • Page 40: Sequential Part Number Listing

    491683-D61 Power cord for use in India (3 conductor, black,1.83 m) 537921-001 Bluetooth module, HP Integrated Module with Bluetooth 2.1+EDR Wireless Technology NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001.
  • Page 41 Audio/USB 2.0 board 652518-001 Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables) 652519-001 Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available...
  • Page 42 Spare part Description number 652532-001 Display Rubber Kit (includes 2 bezel rubber bumpers and 8 rubber screw covers) 652533-001 Display Miscellaneous Kit 652535-001 Base enclosure (includes computer feet) 652536-001 Top cover 652537-001 Service access cover 652539-001 Screw Kit 652540-001 Speaker assembly 652541-001 652542-001 Processor heat sink for use only with computer models equipped with dual-core processors (includes...
  • Page 43 Spare part Description number 652553-131 Keyboard without backlight for use in Portugal (includes keyboard cable, pointing stick and pointing stick cable) 652553-141 Keyboard without backlight for use in Turkey (includes keyboard cable, pointing stick and pointing stick cable) 652553-161 Keyboard without backlight for use in Latin America (includes keyboard cable, pointing stick and pointing stick cable) 652553-171 Keyboard without backlight for use in Saudi Arabia (includes keyboard cable, pointing stick and pointing...
  • Page 44 Spare part Description number 652554-001 Keyboard with backlight for use in the United States (includes keyboard cable, pointing stick and pointing stick cable) 652554-031 Keyboard with backlight for use in Singapore and the United Kingdom (includes keyboard cable, pointing stick and pointing stick cable) 652554-041 Keyboard with backlight for use in Germany (includes keyboard cable, pointing stick and pointing stick cable)
  • Page 45 Spare part Description number 652554-DD1 Keyboard with backlight for use in Iceland (includes keyboard cable, pointing stick and pointing stick cable) 652554-DJ1 Keyboard with backlight for use in Greece (includes keyboard cable, pointing stick and pointing stick cable) 652554-DW1 Keyboard with backlight for use in Northwest Africa (includes keyboard cable, pointing stick and pointing stick cable) 653629-001 Processor heat sink for use only with computer models equipped with quad-core processors (includes...

  • Page 46: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● 5.0 mm hex socket driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 47: Cables And And Pointing Stick Connectors

    Cables and and pointing stick connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 48: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated and pointing stick circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 49: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand and pointing stick contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved and pointing stick containers or packaging.

  • Page 50: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground and pointing stick cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 51: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 98 screws and screw locks that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 52: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the base enclosure spare part kit, spare part number 652535-001. There are 7 rubber feet that attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures...

  • Page 53: Battery

    Battery Description Spare part number 8-cell, Li-ion 2.8 Ah (75 WHr) 632425-001 8-cell, Li-ion 2.8 Ah (83 WHr) 632427-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 54: Service Access Cover

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 45). Remove the SIM: Press in on the SIM (1) to release it from the SIM slot. Remove the SIM (2) from the SIM slot.

  • Page 55: Bluetooth Module

    Slide the service access cover toward the front of the computer (2) and then remove the cover (3). Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001. See Bluetooth module cable on page 104 for information on replacing the Bluetooth module cable.

  • Page 56: Wlan Module

    Remove the Bluetooth module (3). Reverse this procedure to install the Bluetooth module. WLAN module Description Spare part number Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module 631954-001 Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module 572511-001 Atheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter 630435-001 CAUTION: The WLAN module and the WWAN module are not interchangeable.

  • Page 57: Wwan Module

    WLAN module into the WLAN module slot. Reverse this procedure to install the WLAN module. WWAN module Description Spare part number HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2340 HSPA+ Mobile Broadband Module 632155-001 CAUTION: The WWAN module and the WLAN module are not interchangeable.

  • Page 58: Rtc Battery

    Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 59: Smart Card Reader

    Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 60 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 45). Remove the service access cover (see Service access cover on page 46).
  • Page 61 Lift the rear edge (1) of the Smart Card reader cover and remove the cover (2). Remove the Phillips M3.0x2.5 screw (1) that secures the Smart Card reader to the Smart Card reader cover. Slide the Smart Card reader (2) back toward the hinges on the Smart Card reader cover. Remove the Smart Card reader (3) from the Smart Card reader cover.

  • Page 62: Primary Hard Drive

    Primary hard drive NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001. Description Spare part number 750 GB, 7200-rpm SATA hard drive 633252-001 500 GB, 7200-rpm SATA hard drive 634925-001 320 GB, 7200-rpm SATA hard drive 641672-001 320 GB, 7200-rpm SATA SED hard drive 626978-001...
  • Page 63 Lift the Smart Card reader access cover to the upright position (3). Loosen the Phillips M2.5x10.5 captive screw (1) that secures the hard drive to the computer. Grasp the tab on the hard drive and slide the hard drive (2) to the right. Lift the left side of the hard drive (3) and remove the hard drive (4) at an angle from the hard drive bay.

  • Page 64: Secondary Hard Drive

    Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Secondary hard drive NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001.
  • Page 65 Remove the secondary hard drive: Position the computer with the front toward you. Loosen the two Phillips M2.5x10.5 captive screws (1) that secure the hard drive to the computer. Loosen the Phillips M2.5x10.5 captive screw (2) that secures the hard drive to the computer. Grasp the tab and slide the hard drive (3) to the right.

  • Page 66: Optical Drive

    Lift the bracket (2) straight up to remove it. Reverse this procedure to reassemble and install the primary hard drive. Optical drive Description Spare part number Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 652551-001 DVD±RW SuperMulti Double-Layer Drive 652549-001 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 652550-001 DVD-ROM Drive 652548-001...
  • Page 67 Insert a flat-bladed screwdriver or similar tool into the optical drive tab access (2) and press the tab to the left to release the optical drive from the computer. Remove the optical drive (3). If it is necessary to replace the optical drive bracket: Position the optical drive with the rear toward you.

  • Page 68: Upgrade Bay Hard Drive

    Firmly pull outward on the open tray (2) until the optical drive slides out. Firmly pull outward on the bezel to remove the bezel from the optical drive tray. Reverse this procedure to reassemble and install the optical drive. Upgrade bay hard drive NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001.
  • Page 69 Before removing the upgrade bay hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 70: Primary Memory Module

    Remove the upgrade bay hard drive (3). Reverse this procedure to reassemble and install the upgrade bay hard drive and upgrade bay hard drive carrier. Primary memory module NOTE: Primary memory is installed under the keyboard. A computer having a system board with spare part number 652508-001 or 655024-001 has two memory slots (primary memory slots).

  • Page 71: Expansion Memory Module

    Remove the battery (see Battery on page 45). Remove the service access cover (see Service access cover on page Remove the hard drive (see Primary hard drive on page 54). Remove the keyboard (see Keyboard on page 65). Remove the primary memory module: Spread the retaining tabs (1) on each side of the primary memory module slot to release the primary memory module.
  • Page 72 NOTE: A memory module must be installed in the right expansion memory module slot before a memory module is installed in the left expansion memory module slot. Before removing an expansion memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 73: Keyboard

    Keyboard For use in: Spare part number For use in: Spare part number Keyboard with backlight (includes keyboard cable, pointing stick and pointing stick cable): Belgium 652554-A41 Northwest Africa 652554-DW1 Bulgaria 652554-261 Norway 652554-091 Czech Republic and Slovakia 652554-A81 Portugal 652554-131 Denmark 652554-081...
  • Page 74 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 75 Insert a small tool at an angle through the hole in the optical drive bay at an angle to push out the top edge of the keyboard. Turn the computer right-side up, with the front toward you. Open the display as far as it will open. Lift the rear edge (1) of the keyboard until it rests at an angle.

  • Page 76: Fan/Graphics Board Heat Sink Assembly

    Turn the keyboard over to rest on the palm rest. Release the keyboard ZIF connector (1) and lift the keyboard cable (2) to release it. Release the pointing stick ZIF connector (3) and lift the cable (4) to release it. Reverse this procedure to install the keyboard.
  • Page 77 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements.
  • Page 78 Lift the heat sink/fan assembly (3) straight up to remove it. NOTE: Due to the adhesive quality of the thermal material located between the fan/graphics board heat sink assembly and graphics board components, it may be necessary to move the graphics board heat sink from side to side to detach it from the system board.

  • Page 79: Fan

    Description Spare part number 652541-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80: Graphics Board

    Reverse this procedure to install the fan into the fan/graphics board heat sink assembly. Graphics board NOTE: The graphics board spare part kit includes replacement thermal material. Description Spare part number AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support) 647176-001 NVIDIA Quadro 5010M, N12E-Q5 4 GB dedicated GDDR5 video memory 647179-001...

  • Page 81: Processor Heat Sink

    Remove the graphics board (3) out to the right. Reverse this procedure to install the graphics board. Processor heat sink Description Spare part number For use only with computer models equipped with quad-core processors 653629-001 For use only with computer models equipped with dual-core processors 652542-001 Before removing the processor heat sink, follow these steps: Shut down the computer.
  • Page 82 Remove the processor heat sink: Following the sequence stamped into the processor heat sink, loosen the four Phillips captive screws (1) that secure the processor heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material located between the processor heat sink and the processor, it may be necessary to move the processor heat sink from side to side to detach it from the system board.

  • Page 83: Processor

    Lift the processor heat sink (2) up and to the right at an angle and remove it from the base enclosure (3). NOTE: Thermal paste located on the surfaces of the processor (1) and the processor heat sink (2) must be thoroughly removed and replaced each time the processor heat sink is removed. Replacement thermal paste is included in the processor heat sink and processor spare part kits.
  • Page 84 Description Spare part number 2nd Generation Intel® Core™ processors, (support Intel Turbo Boost Technology) (includes replacement thermal material): i7-2620M, 2.7 GHz (turbo up to 3.4 GHz) dual-core processor, 4 MB L3 cache, 4 threads, 35W 657844-001 i7-2630QM 2.0 GHz (turbo up to 2.9 GHz) quad-core processor, 6 MB L3 cache, 8 threads, 45W 657849-001 i7-2720QM, 2.2 GHz (turbo up to 3.3 GHz) quad-core processor, 6 MB L3 cache, 8 threads, 45W 657846-001...

  • Page 85: Display Bezel

    Lift the processor (2) straight up and remove it. NOTE: When you install the processor, the gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor socket. Reverse this procedure to install the processor. Display bezel Description Spare part number...
  • Page 86 Remove the display bezel: Remove the screw covers (1) and the two Torx M2.5x8.0 screws (2) that secure the display bezel to the display enclosure. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.

  • Page 87: Display Panel

    Display panel Description Spare part number 43.9 cm (17.3 in), HD+ AG LED WVA 652520-001 43.9 cm (17.3 in), FHD AG WVA 652521-001 Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 88: Webcam Module

    Disconnect the display cable (6) from the display panel Remove the eight Phillips M2.0x3.0 screws (1) that secure the display panel brackets to the display panel. Remove the display panel (2). Reverse this procedure to reassemble and to install the display panel. Webcam module Description Spare part number...

  • Page 89: Top Cover

    Before removing the webcam module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 90 Remove the optical drive (see Optical drive on page 58) or upgrade bay hard drive (see Upgrade bay hard drive on page 60). Remove the keyboard (see Keyboard on page 65). Remove the top cover: Position the computer right-side up, with the front toward you. Lift up the TouchPad ZIF connector (1) and remove the TouchPad cable (2).
  • Page 91 Remove the power button board cable (5). Position the computer upside down, with the front toward you. Remove the four Phillips M2.5x4.0 screws inside the battery bay and the two Phillips M2.5x4.0 screws in the optical drive/upgrade drive bay (1). Remove the eight Torx M2.5x6.0 screws (2) that secure the base enclosure to the top cover.
  • Page 92 Remove the top cover from the base enclosure (2). If it is necessary to replace the TouchPad: Remove the three screws (1) securing the TouchPad to the top cover. Release the TouchPad from the clips (2) securing the TouchPad to the top cover. Remove the TouchPad (3) from the top cover.

  • Page 93: Display Assembly

    2 WWAN antenna and cables. Description Spare part number 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP 652519-001 Mobile Broadband) 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP...
  • Page 94 Remove the tape (1) that secures the display cable to the system board. Remove the display cable (2) from the system board. Remove the webcam module (3) from the system board. Remove the Phillips screw (1) that secures the VGA port to the base enclosure. Lift the port (2) up at an angle to remove it (3).
  • Page 95 Position the computer upside down. Remove the tape (1) that secures the WLAN and WWAN cables to the system board. Feed the WLAN and WWAN cables through the hole next to the keyboard screw (2). Position the computer right-side up. Remove the WLAN and WWAN cables (1) from the routing clips (2) in the base enclosure and the system board.
  • Page 96 Position the computer with the rear toward you. CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components. Remove the four Torx M2.5x7.0 screws (1) that secure the display hinges to the base enclosure.
  • Page 97 Remove the display hinge cover (2). If it is necessary to replace the display cable: Remove the display cable from the left corner (1) of the display cable channel. Disconnect the display cable (2) from the light sensor in the webcam, and then remove the display cable.
  • Page 98 If it is necessary to replace the webcam cable: Remove the Phillips screw (1) from the routing channel. Slide the routing channel to the right and lift up. Remove the webcam cable from the channel (2). Disconnect the webcam from the connector (1). Disconnect the webcam cable (2) from the webcam.
  • Page 99 If it is necessary to replace the WLAN antennas and: Remove the WLAN antennas (1) from the display enclosure. The antennas are attached to the display enclosure with tape. Remove the WLAN (2) from the display enclosure. The are attached to the display enclosure with tape.
  • Page 100 Remove the WWAN antennas assembly (3) from the display enclosure. If it is necessary to replace the display latch hooks: Remove the two Phillips M2.0x3.0 screws (1) that secure the display latch hooks to the display enclosure. Remove the display latch hooks (2). Reverse this procedure to reassemble and to install the display assembly.

  • Page 101: Power Button Board

    Power button board Description Spare part number Power button board 652515-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 102: Application Button Board

    Lift the power button board (4) to remove it. Reverse this procedure to install the power button board. Application button board Description Spare part number Application button board 652516-001 Before removing the application button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 103: Fingerprint Reader

    Remove the application button board: Position the top cover upside down with the front toward you. Remove the two Phillips M2.5x3.0 screws (1) that secure the application button board to the top cover. Slide the application button board cable (2) out from the clip in the top cover. Remove the application button board (3).

  • Page 104: Audio/Usb 2.0 Board

    Remove the keyboard (see Keyboard on page 65). Remove the top cover (see Top cover on page 81). Remove the fingerprint reader: Position the top cover upside down with the front toward you. Peel off the tape (1) that secures the fingerprint reader to the top cover. Lift the fingerprint reader (2) from the top cover.
  • Page 105 Remove the keyboard (see Keyboard on page 65). Remove the top cover (see Top cover on page 81). Remove the audio/USB 2.0 board: Position the computer right-side up with the front toward you. Disconnect the speaker cable (1) from the audio/USB 2.0 board. Remove the three Phillips M2.5x3.0 screws (2) that secure the audio/USB 2.0 board to the base enclosure.

  • Page 106: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 652540-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 107: Modem Module

    Remove the speaker assembly (3). Reverse this procedure to install the speaker assembly. Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 652545-001. See Modem module cable on page 101 for information on replacing the modem module cable.
  • Page 108 Remove the Smart Card reader (see Smart Card reader on page 51). Remove the Audio/USB 2.0 board (see Audio/USB 2.0 board on page 96). Remove the modem module: Position the computer right-side up with the front toward you. Remove the two Phillips M2.0x3.0 screws (1) that secure the modem to the system board. Disconnect the modem cable (2) from the modem.

  • Page 109: Modem Module Cable

    Modem module cable NOTE: The modem module cable is included in the Cable Kit, spare part number 652545-001. Before removing the modem module cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 110 Gently pry the modem jack (3) out from the base enclosure. Reverse this procedure to install the modem module cable. 102 Chapter 4 Removal and replacement procedures...

  • Page 111: Card Reader/Usb 3.0 Board

    Card reader/USB 3.0 board Description Spare part number Card reader/USB 3.0 board 652514-001 Before removing the card reader/USB 3.0 board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 112: Bluetooth Module Cable

    Remove the card reader/USB 3.0 board (3) to the right away from the base enclosure. Reverse this procedure to install the card reader/USB 3.0 board. Bluetooth module cable NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001. Before removing the Bluetooth module cable, follow these steps: Shut down the computer.
  • Page 113 Remove the Bluetooth cable (2). Reverse this procedure to install the Bluetooth module cable. Component replacement procedures 105...

  • Page 114: Network Cable And Jack

    Network cable and jack NOTE: The network cable is included in the Cable Kit, spare part number 652545-001. Before removing the network cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 115: Power Connector Cable

    Remove the network cable (4) from the base enclosure. Reverse this procedure to install the network cable. Power connector cable The power connector cable is included in the Cable Kit, spare part number 652545-001. Before removing the power connector cable, follow these steps: Shut down the computer.

  • Page 116: System Board

    Remove the power connector cable jack (2) from the base enclosure. Reverse this procedure to install the Power connector cable. System board NOTE: All system board spare part kits include replacement thermal material. NOTE: Models that support quad-core processors have four memory slots. Models that support dual-core processors have two memory slots.
  • Page 117 Remove the service access cover (see Service access cover on page 46). Remove the optical drive (see Optical drive on page 58) or upgrade bay hard drive (see Upgrade bay hard drive on page 60). Remove the keyboard (see Keyboard on page 65).

  • Page 118: Security Lock

    Remove the system board (7) by lifting it straight up. Reverse this procedure to install the system board. Security lock The security lock is included with the base enclosure assembly, spare part number 652535-001. Before removing the security lock, follow these steps: Shut down the computer.
  • Page 119 Remove the Card reader/USB 3.0 board (see Card reader/USB 3.0 board on page 103). Remove the system board (see System board on page 108). Remove the security lock: Position the computer right-side up with the front toward you. Remove the Torx T9M2.5×6.0 screw (1) that secures the security lock to the base enclosure. Remove the screw (2) that secures the security lock to the base enclosure.

  • Page 120: Computer Setup

    Computer Setup Windows Vista and Windows 7 Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.

  • Page 121: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 122: Computer Setup Menus

    Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your computer. File menu Select To do this ●...

  • Page 123: Security Menu

    User Tools Change Password Enter, change, or delete a BIOS administrator password. HP SpareKey Enrollment Enroll or reset HP SpareKey, which is a set of security questions and answers used if you forget your password. Anti Theft AT-P Enable/disable Anti-Theft Protection.

  • Page 124: System Configuration Menu

    System Configuration menu NOTE: Some of the menu items listed in this section may not be supported by your computer. Select To do this Language Change the Computer Setup language. ● Boot Options Set a Startup Menu delay (in seconds). ●...
  • Page 125 ● Enable/disable Preboot Authentication on HP QuickLook Boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb Write Protect (disabled by default). ● Enable/disable Virtualization Technology (select models only; disabled by default). ● Enable/disable TXT (Intel Trusted Execution Technology) (select models only;...
  • Page 126 Select To do this ● Built in Device Options Enable/disable the wireless button state (enabled by default). ● Enable/disable eMBedded WLAN device radio (select models only; enabled by default). ● Enable/disable the eMBedded Bluetooth device radio (enabled by default). ● Enable/disable the LAN (enabled by default).
  • Page 127 Select To do this ● AMT Options Enable/disable Firmware Verbosity. ● Enable/disable AMT Setup Prompt (Ctrl-P). ● Enable/disable USB Key Provisioning Support. ● Enable/disable Unconfigure AMT on next boot. ● Select Terminal Emulation Mode. ◦ ANSI ◦ VT100 ● Enable/disable Firmware Progress Event Support. ●...

  • Page 128: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 41.70 cm 16.40 in Depth 27.20 cm 10.70 in Height (front to back) 3.70 cm to 4.30 cm 1.47 in to 1.68 in Weight 3.60 kg 7.96 lbs Input power Operating voltage 19.5 V dc @ 4.74 A – 120 W Operating current 4.74 A Temperature...

  • Page 129: 43.9 Cm (17.3 In) Wva Display Specifications

    43.9 cm (17.3 in) WVA display specifications Metric U.S. Dimensions Width 24.4 cm 9.65 in Depth 38.1 cm 15.0 in Diagonal 43.9 cm 17.3 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 180 nits (typical) Backlight Character display 80 ×...

  • Page 130: Blu-Ray R/Re Dvd±Rw Supermulti Double-Layer Drive Specifications

    Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R- DVD-RAM (Ver.2), DVD+R, DVD-R, DL, BD-RE, BD-RE-DL, DVD-ROM, CD-R, and CD-ROM DVD+R, DVD+R-DL, DVD+RW, DVD- R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R,...

  • Page 131: Dvd±Rw Supermulti Double-Layer Drive Specifications

    Applicable disc Read: Write: 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.4X DVD+R(9) 2,700 KB/sec 5X DVD-RAM 6,750 KB/sec 1X BD-ROM 4,500 KB/sec 1X BD-R read 4,500 KB/sec 1X BD-RE read...

  • Page 132: Dvd-Rom Drive Specifications

    Applicable disc Read: Write: 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode DVD-ROM Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-R and CD-RW CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD (Photo cD, CDEXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R,...

  • Page 133: Backup And Recovery

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Windows 7 125...

  • Page 134: Backing Up Your Information

    Backing up your information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 135: Performing A Recovery

    Recovery disc (both purchased separately). For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)” section. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.

  • Page 136: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Personal files must be restored from a backup.

  • Page 137: Using A Windows 7 Operating System Dvd (Purchased Separately)

    To order a Windows 7 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling technical support. For contact information, refer to the Worldwide Telephone numbers booklet included with the computer.

  • Page 138: Windows Vista

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup.

  • Page 139: Performing A Recovery

    Open a word-processing document, and then select Edit > Paste. The screen image is added to the document. Save the document. ● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive installed in your computer.

  • Page 140: Using The Windows Recovery Tools

    If possible, back up all personal files. If possible, check for the presence of the Windows partition or the HP Recovery partition. To find the partitions, select Start > Computer.

  • Page 141: Using F11 Recovery Tools

    Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window.

  • Page 142: Using A Windows Vista Operating System Dvd (Purchased Separately)

    (stored on discs or on an external drive) is easily accessible. To order a Windows Vista operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling technical support. For contact information, refer to the Worldwide Telephone numbers booklet included with the computer.

  • Page 143: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 144: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzlerland Taiwan...

  • Page 145: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 146 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 147 Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 148 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 149 Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel.
  • Page 150 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. 142 Chapter 9 Recycling...

  • Page 151: Index

    Index Symbols/Numerics Blu-ray ROM DVD±RW SuperMulti front 12 1394 port, identifying 14 Double-Layer Drive left side 14 spare part number 24, 29, 34, rear 16 right side 13 AC adapter, spare part numbers Bluetooth compartment top 7 31, 32, 33 identifying 17 computer feet, locations 44 accessory battery connector...
  • Page 152 display release latch 12 fan/graphics board heat sink internal microphones Display Rubber Kit assembly identifying 15 spare part number 34 removal 68 Display Rubber Kit, spare part spare part number 23 jacks number 28 spare part numbers 34, 68 audio in (microphone) 13 Display Screw Kit feet, locations 44 audio-out (headphone) 13...
  • Page 153 removal 62, 63 plastic parts 38 external media cards 3 spare part numbers 24, 32, Plastics Kit graphics 1 62, 63 contents 30 hard drives 2 memory module compartment spare part number 30, 37 keyboard 4 identifying 18 spare part numbers 30 memory module 1 microphone pointing device...
  • Page 154 service access cover wireless removal 46 tools required 38 identifying 18 spare part number 25, 34, 46 top cover product description 3 service considerations 38 removal 81 wireless antenna service tag 19, 43 spare part number 23, 33, 34, spare part number 33 serviceability, product wireless antennas description 6...

Table of Contents