HP StorageWorks DAT Series Troubleshooting Manual page 25

Action recommended
(Q1546A only). This problem is currently being
investigated and will be corrected in the next
revision of Library and Tape tools. This note
will be updated once the problem has been
corrected but until then do not use Library and
Tape Tools to diagnose issues with this
product. This problem only relates to the
Q1546A product, no other DAT 40 variants are
affected.
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HP Support contact details
Action
recommended
Contact HP Support.
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Stuck tape issue
Try in the following order:
1. Manually press the Eject
2. Perform a Forced
3. Power cycle the drive.
4. Check for conflicts in backup software
5. Check SCSI/HBA/Driver configuration of the
6. Check the software has not sent a prevent media removal
7. Run Library and Tape Tools device analysis
8. Upgrade to the latest
9. HP Support contact
Stuck tape troubleshooting details
Manually press the Eject button
Action recommended
Press the Eject button.
Allow one minute for the tape to eject.
Additional information
Click here for information on calling HP and other ways to
contact HP for technical support.
button.
Eject.
services.
firmware.
details.
Additional
information
firmware on a DDS-
4/DAT40 autoloader.
drive.
command.
test.
Additional information
Click here for information on the
media being jammed and
unable to eject.
Click here for information on the
media being jammed and