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We have invested a great amount of care to provide you with a complete and comprehensible manual. As we continue to modify and further improve its contents, please refer to the following link to download the most recent version at: knowledge.alfen.com or alfen.com. Eve Double Pro-line | Version 3.0 | November 2022...
The Netherlands 2.6.5 Communications security 2.6.6 Available memory Declares the conformity of the product: 2.6.7 User circumstances Charging stations of the type Alfen Eve Double Pro-line 2.6.8 Casing 2.6.9 Input / power supply Pursuant to European directives: 2.7 Optional factory settings Low Voltage Directive 2014/35/EU 2.8 Accessoires...
• Model, production date and serial number. • Technical specification number. • Article number and maximum charging current. When contacting Alfen, always have your serial number available to facilitate quick support. Eve Double Pro-line | Version 3.0 | November 2022...
You can, for example, use this ID to convey to a helpdesk for which charging point you need support. ALFEN 22/01/2019 12:30 Date and time: these are set through a maintenance Your vehicle is being charged...
2. PRODUCT 2.3 Operation Specific user actions are presented in a sequence that clearly shows the progress and corresponding status indications. The first steps can be conducted in any sequence. Upon detecting a charging cable or charge card, all Eve Double Pro-line products will show a green status.
2. PRODUCT 2.4 Eve Double Pro-line with single or double feeder cables The international standard for conductive charging systems for electric vehicles is the IEC-61851-1. All charging equipment should be installed according to the IEC-61851-1 standard. Installation Eve Double Pro-line with one feeder cable Installation Eve Double Pro-line with two feeder supplying two sockets.
2.5 Access control for local authorisation (RFID) To control local user access to an Alfen Eve Double Pro-line charging station, you need to install an RFID card as the 'Master key' . With this Master Key, you can determine who can use your charging station.
2. PRODUCT Main switch 4-pole pin, 80A, 400 VAC (904461031, 904461032, 904461021) 8-pole pin, 40A 400 VAC (904461022) Activation relay Integrated, simultaneous activation Extra safety relay in series Overcurrent protection Integrated in firmware; shut down 110% after 1200 seconds; 112% after 100 seconds; 120% after 10 seconds; 150% after 2 seconds. Residual current protection Type B 30 mA, per outlet Available in- and outputs...
2. PRODUCT 2.6.7 User circumstances Operating temperature -25°C - 40°C Electrical safety class Degree of protection (casing) IP54 IK protection IK10 (mechanical impact) Stand-by use Ca. 9-12 W Environmental conditions Indoor use Outdoor use Electromechanical environmental E2 according to the Measuring Instruments Directive (2014/32/EG) conditions Mechanical environmental conditions M1 according to the Measuring Instruments Directive (2014/32/EG)
2. PRODUCT 2.6.9 Input / power supply NOTICE! Your installation must comply with the standards and regulations of the location (country) where it is located. The tables below are advisory and based on proper practical functioning of the charging stations; provided that all prerequisites are satisfied. Printing errors expressly reserved Input: minimum 1-phase...
Smart Charge options (see Appendix B) Standard load balancing* Active load balancing* Smart Charging Network* Own logo in display Off (Alfen logo) On (your own logo)* Languages supported English, Dutch, German, French, Spanish, Portuguese, Italian, Norwegian, Swedish, Finnish User availability if temporarily...
3. INSTALLING AND CONNECTING Package content Content of the package of the charging station consists of: Alfen Eve installation manual, wall mounting block and assembly accessories, RFID charge cards (depending on the selected options) Eve Double Wall-mounting Allen key Anti theft...
The cable trajectory from the main distribution station The front cover is firmly attached to the charging station up to the Alfen Eve Double Pro-line must be protected and is secured with four screws at the top and bottom. against short-circuiting and over-current with:...
3. INSTALLING AND CONNECTING Dig a hole of approx. 50x50cm with a depth of 65cm. Installing the charging station Place the concrete or metal pedestal in this hole. REMARK Attach the post on the pedestal with four threaded Verify the indicated measures with a tape measure. bolts M10x25 mm and the corresponding rings (ref.
3. INSTALLING AND CONNECTING Place the subframe back in position by connecting the connection points with the rear frame. NOTICE! Make sure the cables do not become trapped while putting the subframe back into place! 8. Verify that the residual current devices inside the charging station are enabled.
4.3 Configuring the charging station with Service Installer Application The Service Installer Application is available for download for Microsoft Windows on: alfen.com. If you do not yet have 4.3.1 Preparation an account to use the Service Installer Application, you can Eve Double Pro-line charging stations are easily configured request one through http://support.alfen.com ->...
Via the Service Installer Application; proceed from General Settings to 'Localisation' . Where, you can edit the language settings. Via a connected management system; Go to the language settings screen on the management platform. Every Alfen charging station has the 'Language' setting item. The table below provides an overview of the languages supported.
5.1 Management systems Alfen charging stations are intelligent, and can communicate with a range of online third party management systems or our own, Alfen ICU EZ. All of these provide the opportunity to track users’ energy consumption, control charging remotely and simplify charge point maintenance via remote access.
General information, such as the present charging information to identify you. As soon as your account has current and temperature been set up, Alfen will contact you with login details. Did • General settings for the charging station like language,...
This appendix provides a description of, and advice related to, the error codes that can be generated by the Eve Double Pro-line charging station. If you are not able to find a working solution, please contact the seller of the charging station, or contact Alfen Support using the contact information displayed on the back of this manual. Display...
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APPENDIX A: ERROR CODES AND PROBLEM SOLVING Display Troubleshooting Code Error message text Icon Possible causes Possible solutions Error in car One moment please your Unknown error in • Check car and charging cable. charging session will communication with car. •...
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APPENDIX A: ERROR CODES AND PROBLEM SOLVING Display Troubleshooting Code Error message text Icon Possible causes Possible solutions Error from outside (user, plug, cable, weather infuences, etc.) Cable not supported. Meassure PP resistance of One specific cable: Cable broken Please try connecting the charging cable is out of •...
Therefore, always limit the cable length to prevent risks concerning the signal. Alfen ICU B.V. is not liable for continuous and correct oper- ation of the connection to the P1 meter and the quality of the transferred signals.
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APPENDIX B: DEFAULT CONFIGURATION OF OPTIONAL FACTORY SETTINGS The table below provides the default settings for the parameters indicated: Settings for maximum At the Assumed Active Load balancing Active Load balancing input current outlet settings on 1-phase connection on 3-phase connection Station-MaxCurrent 1 x 3.7kW 16A per phase...
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APPENDIX B: DEFAULT SELECTIONS FOR OPTIONAL FACTORY SETTINGS The table below provides an overview of values that can be read. Because the charging stations adjust to the currents per phase (bold in the table), this is the minimal information necessary to operate the active load balancing. Measured value Step size Data type...
B.2 Smart Charging Network The Smart Charging Network (SCN) is the smart charging functionality that makes connected Alfen charging stations form a single charging plaza. For every outlet used, the network decides how fast it can charge, taking the total load into account.
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If the functionality was purchased. The charging station will not be part of the SCN if you have not purchased this functionality. After you receive confirmation for your purchase of this functionality by Alfen, the new functionality can be downloaded using the Service Installer Application.
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WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE) Electrical and electronic equipment (EEE) contains materials, components and substances that may be hazardous and present a risk to human health and the environment when waste electrical and electronic equipment (WEEE) is not handled correctly. Equipment marked with the below crossed-out wheeled bin is electrical and electronic equipment.
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