Page 1 User's Guide For safe and correct use, be sure to read Safety Information separately provided before using the machine.
Page 3: Table Of Contents
TABLE OF CONTENTS How to Find Information about Operations and Troubleshooting..............7 Operating Manual (Printed)..........................7 Operating Manual (Digital Format)......................7 How to Read This Manual..........................8 Introduction..............................8 Symbols Used in This Manual........................8 Disclaimer................................8 Notes................................8 Note to Administrator.............................9 List of Option..............................10 About IP Address............................
Page 4 Specifying Paper Type and Paper Size Using the Printer Driver..............36 When Using Windows..........................36 When Using macOS............................37 Supported Paper.............................. 38 Specifications of Paper Types........................41 Non-Recommended Paper Types......................48 Paper Storage.............................. 48 Print Area..............................49 3. Printing Documents What You Can Do with the Printer Function....................51 Configuring Option Settings for the Printer....................
Page 5 List/Test Print..............................71 System................................71 PCL Menu..............................72 PS Menu............................... 74 System Settings..............................75 Tray Paper Settings............................78 Network Settings.............................. 81 Print List/Report..............................85 Printing the Configuration Page........................85 Types of Lists/Reports..........................85 5. Configuring the Machine Using Utilities Available Setting Functions Using Web Image Monitor................87 Using Web Image Monitor..........................
Page 6 SNMPv1/v2 Tab............................109 SNMPv3 Tab............................. 110 SMTP Tab..............................113 POP3 Tab..............................114 Wireless Tab.............................. 115 Certificate Tab............................116 Configuring the IPsec Settings........................120 IPsec Global Settings Tab.........................120 IPsec Policy List Tab........................... 120 Printing Lists/Reports............................. 124 Configuring the Administrator Settings......................125 Administrator Tab............................125 Reset Settings Tab............................125 Backup Setting Tab...........................
Page 7 Removing Printing Jams..........................158 When You Cannot Print Test Page....................... 166 Paper Feed Problems.............................167 Print Quality Problems........................... 170 Checking the Condition of the Machine....................170 Checking the Printer Driver Settings......................171 Printer Problems............................. 173 When You Cannot Print Properly......................173 When You Cannot Print Clearly.......................176 When Paper Is Not Fed or Ejected Properly...................180 Other Printing Problems..........................
Page 8 Consumables..............................201 Print Cartridge............................201 Waste Toner Bottle............................202 Information for This Machine........................203 Notes to users in the state of California (Notes to Users in USA)............203 Notes to users in the United States of America..................203 Notes to Canadian Users of Wireless Devices..................204 ENERGY STAR Program...........................
Page 9: How To Find Information About Operations And Troubleshooting
This manual explains how to set up the machine. It also explains how to remove the machine from the packaging and how to connect it to a computer. Operating Manual (Digital Format) Operating manuals can be viewed from Ricoh's website. Viewing from a web browser Access the Internet from a web browser.
Page 10: How To Read This Manual
How to Read This Manual Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.
Page 11: Note To Administrator
Certain options might not be available in some countries. For details, please contact your local dealer. Depending on which country you are in, certain units may be optional. For details, please contact your local dealer. For good output quality, the manufacturer recommends that you use genuine toner from the manufacturer.
Page 12: List Of Option
Using Web Image Monitor, you can select the functions you want to restrict, and register the users who can use that function upon authentication. • For details about creating passwords and configuring the user restriction settings, see page 99 "Restricting Machine Functions According to User". List of Option Option List Referred to as...
Page 13: Supplied Items
Supplied Items Open the box and take out all supplied items. Check that all the following items are present: • Power Cord • Starter cartridge - Cyan • Starter cartridge - Magenta • Starter cartridge - Yellow • Starter cartridge - Black •...
Page 15: Guide To The Machine
1. Guide to the Machine This chapter describes preparations for using the machine and its operating instructions. Guide to Components This section introduces the names of the various parts on the front and rear side of the machine and outlines their functions. Exterior:Front View ECB102 Name...
Page 16 1. Guide to the Machine Name Description Stop Fences Pull up this fence to prevent paper falling off when printing a large amount of paper at a time. The fence can be adjusted at the A4/Letter or Legal size position. Standard Tray Delivered sheets are stacked here with the print side down.
Page 17: Exterior: Rear View
Guide to Components DUE210 Exterior: Rear View ECB105 Name Description Front Cover Open Lever To open the front cover, pull this lever on the right side of the machine. Power Socket For connecting the power cord to the machine. Rear Cover Remove this cover when loading paper longer than A4 in Tray 1.
Page 18: Interior
1. Guide to the Machine Name Description Ethernet Port For connecting the machine to the network using a network interface cable. USB Port For connecting the machine to a computer using a USB cable. Interior ECB106 Name Description Print Cartridge Install the print cartridges from the machine rear, in the order of cyan (C), magenta (M), yellow (Y), and black (K).
Page 19: Control Panel
Guide to Components Name Description Waste Toner Bottle Collects toner that is wasted during printing. Transfer unit You need to remove this when you replace the waste toner bottle. • For details about the messages that appear on the screen when consumables need to be replaced, see page 153 "Error and Status Messages on the Control Panel".
Page 20 1. Guide to the Machine Name Description Display Displays the current status and messages. Scroll Keys Press to move the cursor in the direction indicated by the key. [OK] key Press this key to confirm settings and setting values, or move to the next menu level.
Page 21: Installing Option
Installing Option Installing Option This section explains how to install options. Attaching Paper Feed Unit • Touching the prongs of the power cable's plug with anything metallic constitutes a fire and electric shock hazard. • Do not handle the power cord plug with wet hands. Doing so can result in electric shock. •...
Page 22 1. Guide to the Machine Remove the adhesive tape from the optional paper feed unit. DPP210 Standing at the front and back of the machine, two persons should lift the machine using the inset grips on the sides. DUD470 There are three upright pins on the optional paper feed unit. Align the holes of the machine with the pins, and then lower the machine slowly.
Page 23 Installing Option • If the optional paper feed unit is not installed properly, try to install it again by repeating the procedure. If the problem persists, contact your sales or service representative. • For details about printing the configuration page, see page 85 "Print List/Report".
Page 24: About Operation Tools
1. Guide to the Machine About Operation Tools This section explains the operation tools of this machine. Control Panel The control panel contains keys for controlling the machine. For details about how to use the control panel, see page 67 "Configuring the Machine Using the Control Panel".
Page 25: Paper Specifications And Adding Paper
2. Paper Specifications and Adding Paper This chapter describes how to load paper and originals and about their specifications. Workflow for Loading Paper and Configuring Paper Sizes and Types This section explains how to load paper and operations required after paper is loaded. After following the procedures below, you can print on the paper that is loaded in the machine.
Page 26: Loading Paper
2. Paper Specifications and Adding Paper Loading Paper This section explains how to load paper into the paper tray and the bypass tray. • When loading paper, take care not to trap or injure your fingers. • When pulling out the paper tray, do not pull it out swiftly. The tray may fall and cause injury. For information about supported paper, precautions for storing paper and print areas, see page 38 "Supported Paper".
Page 27 Loading Paper Pull out the paper tray carefully with both hands. ECC076 Place the tray on a flat surface. Push the metal plate down until it clicks. ECC077 Align the side fences and end fence with the paper size. ECC078...
Page 28 2. Paper Specifications and Adding Paper Fan the paper before loading it. DAC344 Load the paper in the tray with the print side faced up. Make sure the paper is not stacked higher than the upper limit marked inside the tray. Make sure the paper is not stacked higher than the projection on the side fences.
Page 29 Loading Paper ECC081 • The upper limit differs depending on the paper type (thin or thick paper). See the label inside the tray to check the upper limit. • The remaining paper indicator on the right front side of the paper tray shows approximately how much paper is remaining.
Page 30 2. Paper Specifications and Adding Paper Push the metal plate down until it clicks. ECC077 Pinch the extender, and then pull out the extender until it clicks. ECC110 After extension, check that the arrows on the extender and tray are aligned. ECC111 Follow Steps 3 to 7 in "Loading Paper into Tray1 and 2".
Page 31: Loading Paper Into Bypass Tray
Loading Paper Loading Paper into Bypass Tray • Do not load paper while the machine is printing. • Load paper with the print side down and in the short-edge feed direction. • Curled paper may jam. Straighten curled paper before loading. •...
Page 32: Loading Envelopes
2. Paper Specifications and Adding Paper Support the paper with both hands, and insert it carefully until it stops. ECC114 Loading Envelopes • Avoid using self-adhesive envelopes. They may cause machine malfunctions. • Check there is no air in the envelopes before loading. •...
Page 33 Loading Paper M0EQIC0105 • When Using the Bypass Tray • If the envelope flap is on a long side, place the envelope with the flap side on the right. M0EQIC0106...
Page 34: Specifying Paper Type And Paper Size Using The Control Panel
2. Paper Specifications and Adding Paper Specifying Paper Type and Paper Size Using the Control Panel This section explains how to specify the paper size and paper type using the control panel. • Paper type and size can also be specified using the printer driver. For details, see the printer driver Help.
Page 35: Specifying The Standard Paper Size
Specifying Paper Type and Paper Size Using the Control Panel Specifying the Standard Paper Size This section explains how to specify the standard paper size. Press the [Menu] key. Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key. Press the [ ] or [ ] key to select the paper size setting for the desired tray, and then press the [OK] key.
Page 36 2. Paper Specifications and Adding Paper Press the [Menu] key. Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key. Press the [ ] or [ ] key to select the paper size setting for the desired tray, and then press the [OK] key.
Page 37: Specifying Paper Type And Paper Size Using Web Image Monitor
Specifying Paper Type and Paper Size Using Web Image Monitor Specifying Paper Type and Paper Size Using Web Image Monitor This section describes how to specify paper sizes and types using Web Image Monitor. Start the web browser and access the machine by entering its IP address. The top page of Web Image Monitor appears.
Page 38: Specifying Paper Type And Paper Size Using The Printer Driver
2. Paper Specifications and Adding Paper Specifying Paper Type and Paper Size Using the Printer Driver • Make sure that the paper type and size specified with the printer driver matches the type and size of the paper loaded in the tray. Since this machine does not detect paper sizes automatically, the type or size of the paper may be mismatched and the print job may not print correctly.
Page 39: When Using Macos
Specifying Paper Type and Paper Size Using the Printer Driver Click the [Paper] tab. ECB251 In the [Input Tray:] list, select the paper tray you want to use for printing. In the [Paper Type:] list, select the type of paper that is loaded in the paper tray. Select the [Print On] check box and select the size of the paper that is loaded in the paper tray.
Page 40: Supported Paper
2. Paper Specifications and Adding Paper Supported Paper • After loading paper in the tray, specify the paper type and size using the control panel. This machine does not detect the paper size automatically. • When loading custom size paper into Tray 1 or the bypass tray, specify the width and length using the control panel and the printer driver.
Page 41 Supported Paper Type Size Weight Capacity* Plain Paper 1 Custom size: 60 to 163 g/m Plain Paper 2 90 to 216 mm in width, (16 to 43 lb.) (80 g/m , 20 lb.) Middle Thick Paper 148 to 356 mm in length Recycled Paper (3.54 to 8.50 inches in width, Thick Paper 1...
Page 42 2. Paper Specifications and Adding Paper Bypass tray Type Size Weight Capacity Plain Paper 1 A4, B5 JIS, A5 LEF, A5 SEF, B6 60 to 163 g/m JIS, A6, 8 × 14, 8 × 11, Plain Paper 2 (16 to 43 lb.) ×...
Page 43: Specifications Of Paper Types
Supported Paper • PCL printer driver When [Gradation:] in [Print Quality] is set to [Fine] • PostScript 3 printer driver When [Print Quality] in [Printer Features] is set to [Best Quality] Specifications of Paper Types The following tables describe the types of paper that can be used with this machine. •...
Page 44 2. Paper Specifications and Adding Paper Middle Thick Paper Item Description Paper thickness 82 to 90 g/m (22 to 24 lb.) Supported paper tray Can be used with any of the paper trays. A4, B5 JIS, 8 × 14, 8 ×...
Page 45 Supported Paper Item Description Supported paper tray Can be used with any of the paper trays. Duplex supported size A4, B5 JIS, 8 × 14, 8 × 11, 7 × 10 , 8 × 13, 8 × 13, × 13, 16K, 8 ×...
Page 46 2. Paper Specifications and Adding Paper Item Description Duplex supported size A4, B5 JIS, 8 × 14, 8 × 11, 7 × 10 , 8 × 13, 8 × 13, × 13, 16K, 8 × 13 × 13 Notes If the paper thickness is outside the specified range, select [Thin Paper], [Plain Paper], [Thick Paper 1], or [Thick Paper 2].
Page 47 Supported Paper Item Description Duplex supported size None Notes • The number of sheets that can be printed in one minute is approximately half that of middle thick paper. • If the paper thickness is outside the specified range, select [Thick Paper Cardstock Item Description...
Page 48 2. Paper Specifications and Adding Paper Envelope Item Description Supported paper tray Tray 1 and bypass tray Duplex supported size None Notes • Avoid using self-adhesive envelopes. They may cause machine malfunctions. • The number of envelopes that can be printed per minute is approximately half that of middle thick paper.
Page 49 Supported Paper DAC573 • When fanning envelopes, make sure they are not stuck together. If they are stuck together, separate them. • When fanning envelopes, make sure the envelope flaps are not stuck. If they are stuck, separate them. • Before loading envelopes, flatten them out so that their curl does not exceed that shown as shown below.
Page 50: Non-Recommended Paper Types
2. Paper Specifications and Adding Paper • PCL printer driver When [Gradation:] in [Print Quality] is set to [Fine] • PostScript 3 printer driver When [Print Quality] in [Printer Features] is set to [Best Quality] Non-Recommended Paper Types Do not use the following types of paper: •...
Page 51: Print Area
Supported Paper When storing paper: • Do not store paper in a humid place. • Do not store paper in direct sunlight. • Do not stand paper on its edge. • Store any leftover paper in a wrapping or box supplied with the paper. Print Area The diagram below shows the area of the paper that the machine can print on.
Page 52 2. Paper Specifications and Adding Paper Envelope DAC577 1. Print area 2. Feed direction 3. Approximately 10 mm (0.4 inches) 4. Approximately 15 mm (0.6 inches) • Borderless printing is not supported. • The print area may vary depending on the paper size, printer language and printer driver settings. •...
Page 53: Printing Documents
3. Printing Documents This chapter describes how to configure settings on the printer driver and print documents. What You Can Do with the Printer Function Duplex printing You can print on both sides of a sheet of paper. For details, see the printer driver Help. DSG261 Combined printing You can combine multiple pages and print them on a single sheet of paper.
Page 54: Configuring Option Settings For The Printer
3. Printing Documents Configuring Option Settings for the Printer When bidirectional communication works correctly, your computer obtains information about option, paper size and paper feed direction settings from the machine automatically. Bidirectional communication also allows you to monitor machine status. Conditions for Bidirectional Communication To support bidirectional communication, the following conditions must be met: When connected with the network...
Page 55 Configuring Option Settings for the Printer Click the [Accessories] tab. ECB252 Select options installed from the [Options] area, and then make the necessary settings. Click [Paper Size Settings] tab. ECC253 In [Input Tray:] select which trays to use, and then, in [Paper Size:] select the size of the paper that you want to load in each tray.
Page 56 3. Printing Documents On the Apple menu, click [System Preferences...]. Click [Printers & Scanners]. Select the printer you are using, and then click [Options & Supplies...]. Click [Options], and then configure settings as needed. Click [OK]. Quit System Preferences.
Page 57: Displaying The Printing Preferences Dialog Box
Displaying the Printing Preferences Dialog Box Displaying the Printing Preferences Dialog Box To change the default settings of the printer driver, configure settings in the [Printing Preferences] dialog box. To change the default settings of all applications, open the [Printing Preferences] dialog box from the OS.
Page 58 3. Printing Documents Click [File] in the upper left corner of the window, and then click [Print]. In the [Select Printer] list, select the printer you want to use. Click [Preferences]. • Procedures for opening the [Printing Preferences] dialog box vary depending on the application. For details, see the printer driver Help or the manuals provided with the application.
Page 59: Basic Operation Of Printing
Basic Operation of Printing Basic Operation of Printing The following procedure explains how to perform basic printing. • Duplex printing is selected as the default setting. When Using Windows The procedure in this section is an example based on Windows 10. The actual procedure may vary depending on the operating system you are using.
Page 60: When Using Macos
3. Printing Documents • You can specify which paper tray is selected first in [Paper Tray Priority] under [Tray Paper Settings] Menu when the trays are automatically selected while you are printing. For details about [Paper Tray Priority], see page 78 "Tray Paper Settings". •...
Page 61: Canceling A Print Job
Basic Operation of Printing Cancel the print job Cancel printing. Continuing printing using mismatched paper If the paper is too small for the print job, the printed image will be cropped. While an error message is displayed on the control panel, press the [OK] key. Canceling a Print Job You can cancel print jobs using either the machine's control panel or your computer, depending on the status of the job.
Page 62 3. Printing Documents Click [×]. M0EQMC5100 • If you cancel a print job that has already been processed, printing may continue for a few pages before being canceled. • It may take a while to cancel a large print job. Canceling a print job while printing While an error message is displayed on the control panel, press the [Job Reset] key.
Page 63: Printing Confidential Documents
Printing Confidential Documents Printing Confidential Documents By the Locked Print function, you can password-protect print jobs. This means that your job is printed only after you enter the password using the machine's control panel. This function prevents unauthorized users from seeing sensitive documents at the machine. •...
Page 64: Printing A Locked Print File
3. Printing Documents Execute a print command. The print job is stored in the machine as a Locked Print file. You can print the file by entering the password using the control panel. • The Locked Print file is automatically erased from the machine's memory when it is printed out, or when the machine's power is turned off.
Page 65: Deleting A Locked Print File
Printing Confidential Documents • While entering a password using the control panel, the machine cannot process other print jobs. • The Locked Print file is automatically erased from the machine's memory when it is printed out, or when the machine's power is turned off. Deleting a Locked Print File When there is a Locked Print file stored in the printer, "Locked Print Job"...
Page 66: Using Various Print Functions
3. Printing Documents Using Various Print Functions This section briefly describes various print functions that you can configure with the printer driver to make printouts appropriate for your purposes. Print Quality Functions Print quality and color tone can be adjusted to suit the print data. Some of the print quality settings you can configure are described below.
Page 67: Print Output Functions
Using Various Print Functions Using ICM (Image Color Matching) You can use Windows ICM function to reproduce colors that appear on the computer screen as close as they are on printed paper. To use this function, the color profile must be added to the computer. For information about adding a color profile, search Windows Help for "color profile", and then see the appropriate topic.
Page 68 3. Printing Documents Not printing of blank pages (only PostScript 3 printer driver) If a print job contains blank pages, they can be prevented from being printed. Note that this setting has higher priority than [Blank Page Print] under [Printer Settings] of the control panel.
Page 69: Configuring The Machine Using The Control Panel
4. Configuring the Machine Using the Control Panel This chapter describes how to configure the machine using the control panel. Basic Operation If you want to configure the machine's system settings, press the [Menu] key. Press the [ ] or [ ] key to select the settings you want to use. To confirm setting items and values displayed, press the [OK] key.
Page 70: Menu Chart
4. Configuring the Machine Using the Control Panel Menu Chart This section lists the parameters included in each menu. For details about configuring the machine using Web Image Monitor, see page 88 "Using Web Image Monitor". • Some items might not appear depending on the model type or machine's configuration. •...
Page 71: Admin. Tools
Admin. Tools Admin. Tools Energy Saver Mode • EnergySaverMode 1 The machine enters EnergySaverMode 1 if the machine has been idle for about 30 seconds. It takes less time to recover from EnergySaverMode 1 than from power-off state or EnergySaverMode 2, but power consumption is higher in EnergySaverMode 1 than in EnergySaverMode 2.
Page 72 4. Configuring the Machine Using the Control Panel Admin. Tools Lock Specifies an eight-digit password for accessing the [Network Settings], [Wi-Fi Setup Wizard], and [Admin. Tools] menus. The password must be specified during the Initial Setup, which is required after turning on the machine for the first time.
Page 73: Printer Settings
Printer Settings Printer Settings List/Test Print Prints lists showing configurations on the machine. The lists will be printed using the tray set for [Printer] under [Paper Tray Priority] in [Tray Paper Settings] on A4 or Letter size paper. • Config. Page Prints general information and the current configurations of the printer.
Page 74: Pcl Menu
4. Configuring the Machine Using the Control Panel Default: [8 × 11] • A4, B5 JIS, A5 SEF, A6, 8 × 14, 8 × 11, 7 × 10 , 8 × 13, 8 × 13, 8 × 13, 16K, C5 Env, C6 Env, DL Env, B6 JIS, 5 ×...
Page 75 Printer Settings Orientation Specifies the page orientation. Default: [Portrait] • Portrait • Landscape Form Lines Specifies the number of lines per page between 5 and 128. Default: [60] Font Number Specifies the ID of the default font you want to use between 0 and 89. Default: "0"...
Page 76: Ps Menu
4. Configuring the Machine Using the Control Panel in portrait orientation. If you set this to [On], you can print up to 80 characters under the same conditions. Default: [Off] • Off • On Append CR to LF Sets the printer to append a CR code to each LF code to print text data clearly. Default: [Off] •...
Page 77: System Settings
System Settings System Settings I/O Timeout • USB Specifies how many seconds the machine waits for print data, if the data is interrupted while it is being sent from the computer via USB. If the machine does not receive any more data within the time specified here, the machine only prints the data it has received.
Page 78 4. Configuring the Machine Using the Control Panel • On The same printer driver you have installed in your computer can be used with any machine other than the one originally used for installation, if the machine is of the same model.
Page 79 System Settings • On Color Den/Reg Adjusts color density and registration automatically. Auto Cleaning Sets the machine to execute periodic cleaning of the interior. You may hear some noise while cleaning is being executed. This noise does not indicate a malfunction. Default: [On] •...
Page 80: Tray Paper Settings
4. Configuring the Machine Using the Control Panel Tray Paper Settings Paper Type: Tray 1 Specifies the paper type for Tray 1. Default: [Plain Paper2] • Thin Paper, Plain Paper1, Plain Paper2, Middle Thick Paper, Thick Paper 1, Thick Paper 2, Recycled Paper, Color Paper, Preprinted Paper, Prepunched Paper, Letterhead, Bond Paper, Cardstock, Label Paper, Envelope Paper Type: Tray 2...
Page 81 Tray Paper Settings • A4, A5 SEF, A5 LEF, A6, B5 JIS, B6 JIS, 8 × 14, 8 × 13, 8 × 11, 8 × 13, 8 × 13, 5 × 8 × 10 × 13 × 13 × 9 ×...
Page 82 4. Configuring the Machine Using the Control Panel Tray1 Priority Specifies how print jobs using the Tray 1 are handled. Default: [Driver/Command] • Machine Setting(s) The paper settings configured on the machine's control panel are applied to all print jobs. An error occurs when the paper settings specified by the printer driver or the print command do not match the machine's settings.
Page 83: Network Settings
Network Settings Network Settings Wired (Ethernet) • MAC Address Displays the machine's MAC address. • Ethernet Speed Displays the current Ethernet speed setting. • 100Mbps Full Duplex • 100Mbps Half Duplex • 10Mbps Full Duplex • 10Mbps Half Duplex • Ethernet Unavailable Appears when a network cable is not connected.
Page 84 4. Configuring the Machine Using the Control Panel Displays the machine's MAC address. • Current Connection Displays detailed information about the connection, such as the SSID and the wireless signal strength. • Input SSID Input the SSID of the machine. •...
Page 85 Network Settings Default: 255.255.255.0 • Gateway Address Specifies the machine's default gateway address when DHCP is not used. Use this menu to check the current default gateway address when DHCP is used. Default: 11.22.33.44 • IP Address Method Displays the IP address acquisition method. •...
Page 86 4. Configuring the Machine Using the Control Panel • Gateway Address Specifies the IPv6 address of the default gateway. Can contain up to 39 characters. • Stateless Address Displays the IPv6 stateless addresses obtained from a Router Advertisement • Stateless Address 1 •...
Page 87: Print List/Report
Print List/Report Print List/Report Printing the Configuration Page Press the [Menu] key. The menu screen appears. Press the [ ] or [ ] key to select [Print List/Report], and then press the [OK] key. Press the [ ] or [ ] key to select [Configuration Page], and then press the [OK] key twice. The configuration page is printed.
Page 88 4. Configuring the Machine Using the Control Panel...
Page 89: Configuring The Machine Using Utilities
5. Configuring the Machine Using Utilities This chapter describes how to configure the machine using utilities. Available Setting Functions Using Web Image Monitor Use Web Image Monitor to change the configuration of the machine from a computer. Available operations for Web Image Monitor is as follows: The following operations can be performed remotely using Web Image Monitor on a computer: •...
Page 90: Using Web Image Monitor
5. Configuring the Machine Using Utilities Using Web Image Monitor • Some items might not appear, depending on the model type you are using. • Some items can also be configured using the control panel. Recommended web browsers • Internet Explorer 10 or later •...
Page 91: Displaying Top Page
Displaying Top Page Displaying Top Page When you access the machine using Web Image Monitor, the top page appears in your browser's window. Launch the Web browser. In the Web browser's address bar, enter "https://(machine’s IP address)/" to access the machine.
Page 92: Changing The Interface Language
5. Configuring the Machine Using Utilities • If you use an older version of a supported Web browser or the Web browser has JavaScript and cookies disabled, display and operation problems may occur. • If you are using a proxy server, configure the Web browser settings as necessary. For details about the settings, contact your network administrator.
Page 93: Checking The System Information
Checking the System Information Checking the System Information Click [Home] to display the main page of Web Image Monitor. You can check the current system information on this page. This page contains three tabs: [Status], [Counter], and [Machine Information]. Status Tab Item Description Model Name...
Page 94: Counter Tab
5. Configuring the Machine Using Utilities Item Description Transfer Roller Shows the remaining life of the transfer roller, as "Status OK", "Replacement Required Soon" or "Replacement Required". For replacing, contact your sales or service representative. Paper Tray Item Description Tray 1 Shows the current state and paper size/type setting of Tray 1.
Page 95 Checking the System Information Item Description Magenta Shows the following for pages printed, including lists/reports: • Accumulated value of magenta toner A4 page coverage (in percent) • Accumulated value of magenta toner consumption (converted into fully-covered A4 pages) Yellow Shows the following for pages printed, including lists/reports: •...
Page 96: Machine Information Tab
5. Configuring the Machine Using Utilities Duplex Item Description Duplex Total Page Shows the total number of sheets printed on both sides. • A sheet printed on both sides counts as two printed pages. Machine Information Tab Machine Information Item Description Firmware Version Shows the version of firmware installed on the machine.
Page 97: Configuring The System Settings
Configuring the System Settings Configuring the System Settings Click [System Settings] to display the page for configuring the system settings. This page contains the following tabs: [Tray Paper Settings], [I/O Timeout] and [B&W Print Priority]. Tray Paper Settings Tab Tray 1 Item Description Paper Size...
Page 98 5. Configuring the Machine Using Utilities Bypass Tray Item Description Paper Size Select the paper size for the bypass tray from the following: A4, A5, A5 (210 × 148 mm), A6, B5 JIS, B6 JIS, 8 × 14, 8 × 13, ×...
Page 99 Configuring the System Settings Bypass Tray Setting Priority Item Description Bypass Tray Setting Select how print jobs using the bypass tray are handled. Priority • System Settings The paper settings configured on the machine's control panel are applied to all print jobs. An error occurs when the paper settings specified by the printer driver or the print command do not match the machine's settings.
Page 100: I/O Timeout Tab
5. Configuring the Machine Using Utilities I/O Timeout Tab I/O Timeout Item Description Fixed USB Port Specifies whether the same printer can be used for multiple machines or not under USB connection. If this setting is enabled, the same printer driver you have installed in your computer can be used with any machine other than the one originally used for installation, if the machine is of the same model.
Page 101: Restricting Machine Functions According To User
Restricting Machine Functions According to User Restricting Machine Functions According to User You can configure settings to require a user code when someone tries to use certain machine functions. To enable this setting, you must first configure the machine settings via Web Image Monitor. •...
Page 102 5. Configuring the Machine Using Utilities Select [Do not Restrict] for the functions you do not want to restrict. The user restriction setting is enabled for the selected function. Proceed to the following steps to register users. Enter the administrator password. Click [Apply].
Page 103 Restricting Machine Functions According to User • You must enter both the user name and user code to register a user entry. • Make sure that different user entries do not share the same user name or user code. Modifying user entries This section explains how to modify user entries.
Page 104 5. Configuring the Machine Using Utilities Close the Web browser.
Page 105: When Machine Functions Are Restricted
When Machine Functions are Restricted When Machine Functions are Restricted Restricted functions can be used only by authorized users. Depending on the restricted function, users will be authenticated from the machine's control panel or in the printer driver. • To print jobs that require authentication you can use only the Windows PCL printer driver. Printing such jobs from the PostScript 3 printer driver is not possible.
Page 106: Configuring The Network Settings
5. Configuring the Machine Using Utilities Configuring the Network Settings Click [Network Settings] to display the page for configuring the network settings. This page contains the following tabs: [Network Status], [TLS Security], [IPv6 Configuration], [Network Application], [DNS], [Auto E-mail Notification], [SNMPv1/v2], [SNMPv3], [SMTP], [POP3], [Wireless], and [Certificate].
Page 107: Ipv6 Configuration Tab
Configuring the Network Settings Item Description Gateway Enter the IPv4 address of the network gateway. It is not possible to enter 0.0.0.0 or 255.255.255.255. IPv6 Configuration Tab IPv6 Item Description IPv6 Select whether to enable or disable IPv6. You cannot disable IPv6 using Web Image Monitor if the machine is currently in use in an IPv6 environment.
Page 108: Network Application Tab
5. Configuring the Machine Using Utilities Network Application Tab Network Print Setting Item Description Select to enable network printing using Internet Print Protocol (via TCP port 631/80). Select to enable network printing using an embedded FTP server in the machine (via TCP port 20/21). User Name User name for logging in to the FTP server.
Page 109: Tls Security Tab
Configuring the Network Settings TLS Security Tab TLS Security Level Settings Item Description TLS Level Select the TLS security level from [High], [Medium] or [Low]. TLS1.3 Specify whether or not to enable TLS 1.3. If [TLS Level] is set to [High], this setting is automatically enabled and cannot be disabled.
Page 110: Auto E-Mail Notification Tab
5. Configuring the Machine Using Utilities Item Description Domain Name Enter the IPv4 domain name for the machine. Can contain up to 32 characters. IPv6 DNS Method Select whether to specify the domain server manually or have the machine obtain its DNS information automatically. When set to [Auto-Obtain (DHCP)], [Primary IPv6 DNS Server], [Secondary IPv6 DNS Server], and [IPv6 Domain Name] below become unavailable.
Page 111: Snmpv1/V2 Tab
Configuring the Network Settings Item Description Call Service Select to send an alert e-mail to the specified address if the machine requires servicing. Out of Toner Select to send an alert e-mail to the specified address if toner runs out. Cover Open Select to send an alert e-mail to the specified address if a cover is open.
Page 112: Snmpv3 Tab
5. Configuring the Machine Using Utilities Item Description SNMP Management Enter the IP address or host name of a management host. Can contain up to Host 2 64 characters. Community Item Description Get Community Enter the community name to use for authentication of Get requests. Can contain up to 32 characters.
Page 113 Configuring the Network Settings Item Description Security Settings Specify the user account security setting by selecting one of the following: [Authentication Encryption]: It is necessary to specify [Authentication Algorithm], [Authentication Password], [Encryption Algorithm], and [Encryption Password]. [Authentication Non-Encryption]: It is necessary to specify [Authentication Algorithm] and [Authentication Password].
Page 114 5. Configuring the Machine Using Utilities Item Description Security Settings Specify the user account security setting by selecting one of the following: [Authentication Encryption]: It is necessary to specify [Authentication Algorithm], [Authentication Password], [Encryption Algorithm], and [Encryption Password]. [Authentication Non-Encryption]: It is necessary to specify [Authentication Algorithm] and [Authentication Password].
Page 115: Smtp Tab
Configuring the Network Settings Item Description SNMPv3 Account 2 Select either [User Account] or [Admin Account]. SNMPv3 Management Enter the IP address or host name of a management host. Can contain up to Host 2 64 characters. SMTP Tab SMTP Item Description Primary SMTP Server...
Page 116: Pop3 Tab
5. Configuring the Machine Using Utilities Item Description Password Enter the password for logging in to the SMTP server. Can contain up to 32 characters. Device E-mail Address Enter the machine’s e-mail address. This address is used as the sender's address of e-mail messages sent from this machine, such as notification e-mails.
Page 117: Wireless Tab
Configuring the Network Settings Wireless Tab Wireless LAN Status Item Description Wireless LAN Status Displays the status of the connection to the wireless LAN. MAC Address Displays the MAC address. Communication Mode Displays the communication mode that the machine is connecting in. SSID Displays the SSID of the access point that the machine is connected to.
Page 118: Certificate Tab
5. Configuring the Machine Using Utilities Item Description WEP Key Enter the WEP key. The number and type of characters you can enter vary depending on the length and format selected for the key. See the following: • WEP key length: [64bit], Format: [Hexadecimal] WEP key max length: 10 characters (0-9, A-F, a-f) •...
Page 119 Configuring the Network Settings • Certificates issued by certification authorities. You can install only one certificate on the machine. If you execute [Create New Self-Signed Certificate], [Create Certificate Request], [Install Certificate], or [Import Certificate and Private Key], the existing certificate on the machine is deleted. Follow the procedure below to set items: 1.
Page 120 5. Configuring the Machine Using Utilities Item Description Organizational Unit Enter the name of the department requesting the certificate (company or (Optional) group name). The name can have up to 32 characters. City/Locality Enter the name of the city or town where the machine is located. The name (Optional) can have up to 32 characters.
Page 121 Configuring the Network Settings Install Certificate Item Description File Name Click [Browse...], and then select the certificate to install. Import Certificate and Private Key Item Description File Name Click [Browse...], and then select the certificate to install. Password Enter the password of the private key. Export Certificate Item Description...
Page 122: Configuring The Ipsec Settings
5. Configuring the Machine Using Utilities Configuring the IPsec Settings Click [IPsec Settings] to display the page for configuring the IPsec settings. This page contains the following tabs: [IPsec Global Settings] and [IPsec Policy List]. • This function is available only when an administrator password is specified. IPsec Global Settings Tab Item Description...
Page 123 Configuring the IPsec Settings Item Description Status Displays the status of the IPsec policy as "Active" or "Inactive". To configure IPsec policies, select the desired IPsec policy, and then click [Change] to open the "IPsec Policy Settings" page. The following settings can be made on the "IPsec Policy Settings" page. IP Policy Settings Item Description...
Page 124 5. Configuring the Machine Using Utilities IPsec Settings Item Description Encapsulation Type Specify the encapsulation type from the following: • [Transport]: Select this mode to secure only the payload section of each IP packet when communicating with IPsec compliant devices. •...
Page 125 Configuring the IPsec Settings Item Description Life Time Specify the life time of the IPsec SA (Security Association) as a time period or data volume. The SA will expire when the time period you specify elapses or the volume of data you specify reaches the volume carried. If you specify both a time period and a data volume, the SA will expire as soon as either is reached, and a new SA will then be obtained by negotiation.
Page 126: Printing Lists/Reports
5. Configuring the Machine Using Utilities Printing Lists/Reports Click [Print List/Report] to display the page for printing reports. Then, select an item and click [Print] to print out information for that item. Print List/Report Item Description Configuration Page Prints general information about the machine and its current configuration. Test Page Prints a test page for checking the printing condition.
Page 127: Configuring The Administrator Settings
Configuring the Administrator Settings Configuring the Administrator Settings Click [Administrator Tools] to display the page for configuring the administrator settings. This page contains the following tabs: [Administrator], [Reset Settings], [Backup Setting], [Restore Setting], and [Energy Saver Mode]. Administrator Tab Administrator Settings Item Description New Password...
Page 128: Backup Setting Tab
5. Configuring the Machine Using Utilities Backup Setting Tab • When sending the machine for repair, it is important that you create backup files in advance. The machine's settings are returned to the default after repair. Backup Setting Item Description Back up Network Backs up settings configured under the [Network Settings].
Page 129: Energy Saver Mode Tab
Configuring the Administrator Settings Restore Setting Item Description File to Restore Enter the path and name of the file to restore, or click [Browse...] to select the file. Follow the procedure below to restore configuration backup files. Click [Browse...]. Navigate to the directory containing the backup file to restore. Select the backup file, and click [Open].
Page 130 5. Configuring the Machine Using Utilities...
Page 131: Maintaining The Machine
6. Maintaining the Machine This chapter describes how to replace supplies and how to clean the machine. Replacing the Print Cartridge • Store print cartridge in a cool dark place. • Actual printable numbers vary depending on image volume and density, number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity.
Page 132 6. Maintaining the Machine ECC129 • If cyan, magenta, or yellow toner runs out, you can print in black and white using just the black toner. Change the color mode setting to Black and White using the machine's driver. • If black toner runs out, you cannot print in black and white or color until the black print cartridge is replaced.
Page 133 Replacing the Print Cartridge ECC167 • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak. • Place the old print cartridge on paper or similar material to avoid dirtying your workspace. • The toner color is indicated by the label on each print cartridge. Take the new print cartridge out of the box, and then take it out of the plastic bag.
Page 134 6. Maintaining the Machine Remove the protective cover from the print cartridge. ECC131 Check the toner color and corresponding location, and then carefully insert the print cartridge vertically. ECC132 Using both hands, hold the center of the top cover and close the cover carefully. ECC133...
Page 135 Replacing the Print Cartridge Attach the protective cover you removed in Step 5 on the old print cartridge. Then, put the old print cartridge into the bag, and then put it into the box. ECC134 • Make sure to cover the old print cartridge with the protective cover for recycling and environmental purposes.
Page 136: Replacing The Waste Toner Bottle
6. Maintaining the Machine Replacing the Waste Toner Bottle Messages on the screen • Replace the waste toner bottle when the following message appears on the screen: "Rep.Req:Wst.Tnr.Btl" • Prepare a waste toner bottle when the following message appears on the screen: "Replace Required Soon: Waste Toner Bottle"...
Page 137 Replacing the Waste Toner Bottle Holding the tabs on both ends of the transfer unit, tilt it backwards and lift it up. ECC136 Holding the handle at the center of the waste toner bottle, carefully pull it partially out without tilting it. ECC137 Pull the waste toner bottle halfway out, hold the bottle firmly, and then pull it straight out.
Page 138 6. Maintaining the Machine ECC139 To prevent the waste toner bottle from coming into contact with the intermediate transfer unit (the position shown by the arrow in the illustration below), do not lift the bottle while pulling it out. ECC140 Close the bottle cap.
Page 139 Replacing the Waste Toner Bottle ECC142 Holding the center of the new waste toner bottle, carefully insert it halfway into the machine body. Leave the bottle cap open. ECC143 To prevent the waste toner bottle from coming into contact with the intermediate transfer unit (the position shown by the arrow in the illustration below), do not lift the bottle while inserting it.
Page 140 6. Maintaining the Machine ECC145 Place the transfer unit on the front cover. Slide the transfer unit along the guide rails into the machine. Do not manually operate the pressure lever, because pressuring and depressing are interlocked with the front cover's position. ECC146 When it stops, push on the PUSH mark until it clicks.
Page 141 Replacing the Waste Toner Bottle Using both hands, carefully push up the front cover until it closes. ECC117 When closing the front cover, push the upper area of the cover firmly. • For easy replacement, we recommend you purchase and store extra waste toner bottles. •...
Page 142: Replacing A Component
6. Maintaining the Machine Replacing a Component Replacing the Intermediate Transfer Unit If the Alert indicator on the control panel lights up and the "Replacement Required: Intermediate Transfer Unit" message appears on the display, contact your sales or service representative. Replacing the Fusing Unit and Transfer Roller If the Alert indicator on the control panel lights up and the "Replace Fusing Unit"...
Page 143: Cautions When Cleaning
Cautions When Cleaning Cautions When Cleaning Clean the machine periodically to maintain high print quality. Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.
Page 144: Cleaning The Toner Density Sensor
6. Maintaining the Machine Cleaning the Toner Density Sensor Clean the toner density sensor when the following message appears on the control panel. "Density Sensor Require Cleaning" Pull up the lever on the top cover, and then carefully raise the top cover. ECB107 Remove the rearmost print cartridge.
Page 145 Cleaning the Toner Density Sensor Carefully insert the print cartridge removed in Step 2 vertically. ECC132 Using both hands, hold the center of the top cover and close the cover carefully. Be careful not to trap your fingers. ECC133...
Page 146: Cleaning The Friction Pad And Paper Feed Roller
6. Maintaining the Machine Cleaning the Friction Pad and Paper Feed Roller If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur. In this case, clean the friction pad and paper feed roller as follows: •...
Page 147 Cleaning the Friction Pad and Paper Feed Roller Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry cloth to remove the moisture. ECC150 Push the metal plate down until it clicks. DUE215 Reload the removed paper into the tray, and then push the tray carefully into the machine until it clicks into place.
Page 148 6. Maintaining the Machine • If jams or multi-sheet feeds occur after cleaning the friction pad, contact your sales or service representative. • If the optional Tray 2 is installed, clean its friction pad and paper feed roller in the same way as you did for Tray 1.
Page 149: Cleaning The Registration Roller And Paper Tray
Cleaning the Registration Roller and Paper Tray Cleaning the Registration Roller and Paper Tray The registration roller and paper tray can become dirty with paper dust if you print to non-standard paper. Clean the registration roller if white dots appear on prints. •...
Page 150 6. Maintaining the Machine Wipe the inside of the paper tray with a cloth. ECC152 Push the metal plate down until it clicks. DUE215 Reload the removed paper into the tray, and then push the tray carefully into the machine until it clicks.
Page 151 Cleaning the Registration Roller and Paper Tray Pull the front cover open lever and then carefully lower the front cover. ECB108 Be sure to set the registration roller in the position shown by the arrow in the illustration below. ECC153 Clean the registration roller if prints are smeared after a paper jam is cleared.
Page 152: Moving And Transporting The Machine
6. Maintaining the Machine Moving and Transporting the Machine This section provides cautions that you must follow when moving the machine both short and long distances. Repack the machine in its original packing materials when moving it over a long distance. •...
Page 153: Disposal
Moving and Transporting the Machine Standing at the front and back of the machine, two persons should lift the machine using the inset grips on the sides. Move it horizontally to the place where you want to use it. DUD470 If you have removed Tray 2, reinstall it.
Page 154 6. Maintaining the Machine...
Page 155: Troubleshooting
7. Troubleshooting This chapter provides solutions for error messages and other problems. Error and Status Messages on the Control Panel This section explains what the messages that appear on the control panel mean and what to do when a particular message appears. Status messages Message Explanation...
Page 156 7. Troubleshooting Message Explanation Recommended Action Check Paper Type The paper type setting in the Load paper of the selected type tray # (1, 2, bypass) differs in the tray, and then press the from that of actual paper type in [Stop/Start] key to continue the tray.
Page 157 Error and Status Messages on the Control Panel Message Explanation Recommended Action Misfeed: Dup. Unit There is a paper jam in the Remove the misfed paper. duplex unit. See page 158 "Removing Printing Jams". Internal Misfeed There is a paper jam in the fusing unit.
Page 158 7. Troubleshooting Message Explanation Recommended Action Print Cart. Set Error # The indicated print cartridge is Install the indicated print not installed correctly, or not cartridge correctly. installed. The error message appears Using a dry cloth, carefully even though the print cartridge wipe the interface area on the is installed correctly.
Page 159: Panel Indicator
Panel Indicator Panel Indicator The following table explains the meaning of the various indicator patterns that the printer alerts to users about its conditions. Indicator patterns Cause The Alert indicator is lit. The printer cannot be used normally. Check the error on the control panel.
Page 160: Removing Paper Jams
7. Troubleshooting Removing Paper Jams If a paper jam occurs, one of the following messages appears on the control panel: Message Reference title Internal Misfeed See page 161 "If paper jams inside the fusing unit". Misfeed: Main Tray Misfeed: Tray 1 See page 163 "If paper jams inside a tray".
Page 161 Removing Paper Jams Main unit DUE319 DUE288 DUE289...
Page 162 7. Troubleshooting DUE290 Waste toner bottle ECC168 Paper feed unit DUE320...
Page 163 Removing Paper Jams DUE291 • Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes. • Toner on prints made immediately after clearing a paper jam may be insufficiently fused and may smudge.
Page 164 7. Troubleshooting Pull the paper downward to remove it. Do not pull it upward. ECC158 Do not touch the fusing unit. ECC157 If you cannot find the jammed paper, check for it by pulling down the guide. ECC159...
Page 165 Removing Paper Jams Using both hands, carefully push up the front cover until it closes. ECC117 When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared. If paper jams inside a tray If paper jams in Tray 1 or 2, follow the procedure below to remove it.
Page 166 7. Troubleshooting ECC157 If paper has jammed inside the transfer unit, holding both sides of the paper, pull the paper carefully forward and out. ECC161 Using both hands, carefully push up the front cover until it closes. ECC117 When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared.
Page 167 Removing Paper Jams If paper jams inside the transfer unit If paper jams inside the transfer unit, follow the procedure below to remove it. Pull the front cover open lever and then carefully lower the front cover. ECB108 Carefully remove any paper that is jammed under the transfer unit. ECC162 If you cannot find the jammed paper, look inside the machine.
Page 168: When You Cannot Print Test Page
7. Troubleshooting When You Cannot Print Test Page Possible cause Solution The power cord, a USB cable, or a Make sure that the power cord, USB cable, and network network cable is not connected cable are connected correctly. Also confirm that they are not correctly.
Page 169: Paper Feed Problems
Paper Feed Problems Paper Feed Problems If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper. Problem Solution Paper does not feed smoothly. • Use supported types of paper. See page 38 "Supported Paper".
Page 170 7. Troubleshooting Problem Solution Multiple sheets of paper are fed at • Fan the paper well before loading. Also make sure that one time. the edges are even by tapping the stack on a flat surface such as a desk. •...
Page 171 Paper Feed Problems Problem Solution Images are not printed in the right Adjust the front end fence and both side fences to match the position paper size. See page 24 "Loading Paper". DAC606 Images are printed diagonally to the If there are gaps between the paper and the side or end pages.
Page 172: Print Quality Problems
7. Troubleshooting Print Quality Problems Checking the Condition of the Machine If there is a problem with the quality of printing, first check the condition of the machine. Possible Cause Solution There is a problem with the Make sure that the machine is on a level surface. Place the machine's location.
Page 173: Checking The Printer Driver Settings
Print Quality Problems Checking the Printer Driver Settings Problem Solution The printed image is smudged. PCL 5c/6 On the printer driver's [Paper] tab, select [Bypass Tray] in the "Input Tray:" list. In the "Paper Type:" list, select a proper paper type. PostScript 3 On the printer driver's [Paper/Quality] tab, select [Bypass Tray] in the "Paper Source"...
Page 174 7. Troubleshooting Problem Solution Fine lines are fuzzy, of inconsistent Change the dithering settings on the printer driver. For details thickness, or do not appear. about the dithering settings, see the printer driver Help. If the problem persists, specify the settings of the application in which the image was created to change the thickness of the lines.
Page 175: Printer Problems
Printer Problems Printer Problems This section describes printing problems and possible solutions. When You Cannot Print Properly Problem Solution An error occurs. If an error occurs when printing, change the computer or printer driver settings. • Check the printer icon name does not exceed 32 alphanumeric characters.
Page 176 7. Troubleshooting Problem Solution There is a considerable delay • Processing time depends on data volume. High volume between the print start command data, such as graphics-heavy documents, take longer to and actual printing. be processed. • To speed up printing, reduce the printing resolution using the printer driver.
Page 177 Printer Problems Problem Solution Images are cut off, or excess pages If you are using paper whose size is smaller than the paper are printed. size selected in the application, use the same size paper selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print.
Page 178: When You Cannot Print Clearly
7. Troubleshooting When You Cannot Print Clearly Problem Solution The whole printout is blurred. • The paper being used may be damp. Use paper that has been stored properly. See page 38 "Supported Paper". • Select [Curl Prevented] in [Curl Prevention Mode] under [System Settings].
Page 179 Printer Problems Problem Solution White lines appear. The intermediate transfer belt is dirty. Follow the procedure below to clean the belt: 1. Open the top cover while the power is on. 2. Remove all print cartridges from the printer. 3. The machine automatically starts cleaning. Once cleaning is complete, the error message "Print Cart.
Page 180 7. Troubleshooting Problem Solution Color shift occurs. Perform the [Color Den/Reg] under [System Settings]. For details, see page 75 "System Settings". White spots appear. The surrounding registration roller or paper tray can become dirty with paper dust if you use paper other than standard paper.
Page 181 Printer Problems Problem Solution Black gradation is not natural. Only when using PostScript 3 Select [CMY + K] for [Gray Reproduction] in the printer driver's dialog box. See the printer driver Help. Solid lines are printed as broken Only when using PostScript 3 lines.
Page 182: When Paper Is Not Fed Or Ejected Properly
7. Troubleshooting When Paper Is Not Fed or Ejected Properly Problem Solution Prints fall behind the machine when Pull up the appropriate stop fence (forward fence for A4/ they are delivered. Letter, rear fence for Legal size prints). See page 13 "Guide to Components".
Page 183: Common Problems
Common Problems Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem Possible cause Solution The machine does not turn on. The power cord is not • Make sure that the power connected properly.
Page 184 7. Troubleshooting Problem Possible cause Solution You cannot print after rebooting The printer may be offline. The procedure in this section is the computer. an example based on Windows 10. The actual procedure may vary depending on the operating system you are using. 1.
Page 185: Configuring Network Settings
8. Configuring Network Settings This chapter describes how to connect the machine to the network and specify the network settings. Configurations differ according to the communication environment of your system. Connecting the Machine to a Wired Network Configuring the IPv4 Setting Press the [Menu] key.
Page 186: Configuring The Ipv6 Setting
8. Configuring Network Settings Configuring the IPv6 setting Press the [Menu] key. Press the [ ] or [ ] key to select [Network Settings], and then press the [OK] key. Enter the administrator password. Press the [ ] or [ ] key to select [IPv6 Configuration], and then press the [OK] key. Press the [ ] or [ ] key to select [DHCP], and then press the [OK] key.
Page 187: Connecting The Machine To A Wireless Network
Connecting the Machine to a Wireless Network Connecting the Machine to a Wireless Network There are four methods for connecting the machine to a wireless network: • Using the Wi-Fi Setup Wizard See page 185 "Using the Wi-Fi Setup Wizard". •...
Page 188 8. Configuring Network Settings Press the [ ] or [ ] key to select [Enable Wi-Fi], and then press the [OK] key. Press the [ ] or [ ] key to select [Enable], and then press the [OK] key. Press the [Menu] key to return to the Initial screen. Turn off the machine, and then turn it back on.
Page 189: Using The Wps Button
Connecting the Machine to a Wireless Network Press the [OK] key. After connecting to the network, the Wi-Fi screen is displayed. Check the connection status in [Wi-Fi Status] in [Network Settings]. When "Connected" is displayed, the connection has been established. •...
Page 190: Using A Pin Code
8. Configuring Network Settings Press the [ ] or [ ] key to select [PBC], and then press the [OK] key. Press [ ] or [ ] key to select [Yes], and then press the [OK] key. After "Exec. Push Btn Config..." appears, press the WPS button on the router (access point) within two minutes.
Page 191 Connecting the Machine to a Wireless Network Press the [Menu] key. Press the [ ] or [ ] key to select [Network Settings], and then press the [OK] key. Enter the administrator password. Press the [ ] or [ ] key to select [Wireless (Wi-Fi)], and then press the [OK] key. Press the [ ] or [ ] key to select [Enable Wi-Fi], and then press the [OK] key.
Page 192 8. Configuring Network Settings...
Page 193: Appendix
9. Appendix This chapter describes the machine specifications and consumables. Transmission Using IPsec For securer communications, this machine supports the IPsec protocol. When applied, IPsec encrypts data packets at the network layer using shared key encryption. The machine uses encryption key exchange to create a shared key for both sender and receiver.
Page 194: Security Association
9. Appendix AH Protocol The AH protocol provides secure transmission through authentication of packets only, including headers. • For successful authentication, the sender and receiver must specify the same authentication algorithm and authentication key. The authentication algorithm and authentication key are specified automatically.
Page 195: Encryption Key Exchange Settings Configuration Flow
Transmission Using IPsec Encryption Key Exchange Settings Configuration Flow This section explains the procedure for specifying encryption key exchange settings. Machine 1. Set the same IPsec settings as the machine on 1. Set the IPsec settings on Web Image Monitor. 2.
Page 196: Specifying Ipsec Settings On The Computer
9. Appendix • An administrator password can be specified in the [Administrator] tab. Specifying IPsec Settings on the Computer Specify exactly the same settings for IPsec SA settings on your computer as are specified for the IPsec Settings on the machine. Setting methods differ according to the computer's operating system. The following procedure is based on Windows 10 in an IPv4 environment as an example.
Page 197 Transmission Using IPsec In [Description:], enter a name or a detailed explanation of the IP filter, and then click [Next]. You may click [Next] and proceed to the next step without entering any information in this field. Select "My IP Address" in "Source address", and then click [Next]. Select "A specific IP Address or Subnet"...
Page 198: Enabling And Disabling Ipsec Using The Control Panel
9. Appendix In the Session key settings, select "Generate a new key every", and enter the same validity period (in [Seconds] or [Kbytes]) as that specified for [Life Time] on the machine. Click [OK], and then click [Next]. Click [Finish]. If you are using IPv6, you must repeat this procedure from Step 12 and specify ICMPv6 as an exception.
Page 199: Notes About The Toner
Notes About the Toner Notes About the Toner • Proper operation cannot be guaranteed if any third-party toner is used. • Depending on printing conditions, there are cases where the printer cannot print the number of sheets indicated in the specifications. •...
Page 200: Specifications Of The Machine
9. Appendix Specifications of the Machine This section lists the machine's specifications. • We have obtained each author's permission for the use of applications including open-source software applications. For details about the copyright information for these software applications, see About Open Source Software License. General Function Specifications Item Description...
Page 201 Specifications of the Machine Item Description Power consumption • Maximum The power level when the main switch 1300 W or less is turned off and the power cord is • Ready plugged into an outlet: 1 W or less 30.5 W •...
Page 202: Printer Function Specifications
9. Appendix Printer Function Specifications Item Description Printing speed Black and white: 25 pages per minute (Simplex/Letter), 13.5 pages per minute (Duplex/Letter) Color: 25 pages per minute (Simplex/Letter), 13.5 pages per minute (Duplex/Letter) Resolution 600 × 600 dpi First print speed 10 seconds or less Interface •...
Page 203: Consumables
Consumables Consumables • Our products are engineered to meet high standards of quality and functionality, and we recommend that you use only the expendable supplies available at an authorized dealer. Print Cartridge Print cartridge Average printable number of pages per cartridge Black 2,300 pages Cyan...
Page 204: Waste Toner Bottle
9. Appendix Waste Toner Bottle Name Average printable number of pages per cartridge Waste Toner Bottle RICOH 25,000 pages C125 P/MF *1 A4/Letter 5% test chart, 3 pages per job, printing in 50% black and white/color. • The actual number of printable pages varies depending on the image volume and density, number of pages printed at a time, paper type and paper size used, and environmental conditions such as temperature and humidity.
Page 205: Information For This Machine
Information for This Machine Information for This Machine Notes to users in the state of California (Notes to Users in USA) Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/ perchlorate Notes to users in the United States of America FCC Rules Note: This equipment has been tested and found to comply with the limits for a Class B digital device,...
Page 206: Notes To Canadian Users Of Wireless Devices
Address: 3900 Freedom Circle, Suite 240, Santa Clara, CA 95054 Telephone number: (408)992-2900 Product Name: Printer Model Number: C125 P Notes to Canadian Users of Wireless Devices This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).
Page 207 Information for This Machine the RF chip. Several special packets are initiated by the MAC. These are the only ways the digital baseband portion will turn on the RF transmitter, which it then turns off at the end of the packet. Therefore, the transmitter will be on only while one of the aforementioned packets is being transmitted.
Page 208: Energy Star Program
9. Appendix ENERGY STAR Program ® ENERGY STAR Program Requirements for Imaging Equipment ® The ENERGY STAR Program Requirements for Imaging Equipment encourage energy conservation by promoting energy efficient computers and other office equipment. The program backs the development and dissemination of products that feature energy saving functions.
Page 209 Information for This Machine Specifications Energy Saver mode 1 Power Consumption 24.7 W Default Time 30 seconds Recovery Time 10 seconds or less Energy Saver mode 2 Power Consumption 0.64 W Default Time 1 minute Recovery Time 12 seconds Duplex Function Standard *1 Recovery time and power consumption may differ depending on the conditions and environment of the machine.
Page 210: Trademarks
9. Appendix Trademarks Google Chrome, and Google Play are trademarks or registered trademarks of Google LLC. macOS, TrueType, App Store, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. ® Firefox is a registered trademark of the Mozilla Foundation. ®...
Page 211 Trademarks ® ® Microsoft Windows Server 2012 R2 Essentials ® ® Microsoft Windows Server 2012 R2 Standard • The product names of Windows Server 2016 are as follows: ® ® Microsoft Windows Server 2016 Essentials ® ® Microsoft Windows Server 2016 Standard ®...
Page 212 9. Appendix...
Page 213: Index
INDEX Error messages............ Extending tray 1............ Admin. Tools............Exterior..............Administrator password......9, 69, 125 Administrator settings.......... Attaching Paper Feed Unit TK1220....Fusing Unit............Authentication............Auto e-mail notification settings......General status............. B&W print priority..........I/O timeout............Backup settings............ IKE settings............Bypass tray............29, 96 Interior..............
Page 214 Print functions............Print output functions..........Network application........... Print quality functions..........Network print setting........... Printer settings............Network settings........... 81, 104 Priority tray............. Network status............. Non-recommended paper........Notes..............Replacing the Fusing Unit and Transfer Rollor.. Replacing the intermediate transfer unit.... Report..............Operation Tools............. Reports..............
Page 215 User code............User restriction............Waste toner bottle........134, 202 Web Image Monitor..........What you can do with this machine Printer function..............Wireless LAN settings......... Wireless settings..........
Page 216 MEMO...
Page 217 MEMO...
Page 218 MEMO M0G1-8504B...

Ricoh C125 P User Manual

1 Guide to the Machine

2 Paper Specifications and Adding Paper

3 Printing Documents

4 Configuring the Machine Using the Control Panel

5 Configuring the Machine Using Utilities

6 Maintaining the Machine

7 Troubleshooting

8 Configuring Network Settings

9 Appendix

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Ricoh C125 P

Summary of Contents for Ricoh C125 P

Table of Contents