Page 1 Avaya™ Call Management System (CMS) ® Ultra™ 5 Computer Hardware Installation, Maintenance, and Troubleshooting 585-215-871 Issue 3.3 February 2003 Compas ID 79853 Download from Www.Somanuals.com. All Manuals Search And Download.
Page 2 Intervention Hotline at +1-800-643-2353 for the United States and Avaya Support Canada. For additional support telephone numbers, see the Avaya Web Avaya provides a telephone number for you to use to report problems or site: to ask questions about your contact center. The support telephone http://www.avaya.com...
Page 3: Table Of Contents
Avaya Call Management System Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Contents Contents 3 Preface ........
Page 4 ....... . . Installing HSI/P cards 4 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 5 Contents ......Replacing an HSI/P card ....Installing the first HSI/P card or a pair of HSI/P cards .
Page 6 ........Overview 6 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 7 Contents ....... . . Checking tape status ......Rebuilding tape device drivers .
Page 8 Contents 8 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 9: Reasons For Reissue
R3V8 and earlier data disks on page 115). To remove information about installing network hubs and Network Terminal Servers ● (NTS). This information is now contained in Avaya CMS Terminals, Printers, and Modems, 585-215-874. ® To remove references to the product name CentreVu ●...
Page 10 CentreVu Call Management System R3V8 Hardware Maintenance and Troubleshooting, 585-215-873. To make general wording corrections to the document. ● 10 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 11: Organization
Organization Organization This document is organized as follows: Introduction – Provides an overview of the Ultra 5 computer and helpline information. ● Installation – Describes how to assemble the Ultra 5 computer, connect external ● devices, and power-up the computer. Maintenance –...
Page 12: Related Documents
Avaya CMS R3V11 Software Installation, Maintenance, and Troubleshooting Guide 585-215-115 CentreVu Call Management System Release 3 Version 9 Software Installation, 585-215-956 Maintenance, and Troubleshooting 12 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 13: Upgrade Documents
Document title Avaya Call Management System Release 3 Version 11 Platform Upgrade and Data Migration CentreVu Call Management System Release 3 Version 9 Platform Upgrade and Data Migration Instructions Issue 3.3 February 2003...
Page 14 Avaya Call Management System Release 3 Version 11 Sun Blade 100 Workstation Mirrored System CMS Upgrade Express Avaya Call Management System Release 3 Version 11 Sun Ultra 5 Computer CMS Upgrade Express Avaya Call Management System Release 3 Version 11 Sun Enterprise 3000 Computer CMS...
Page 15: Hardware Documents
Avaya Call Management System Sun Enterprise 3500 Computer Hardware 585-215-873 Installation, Maintenance, and Troubleshooting Call Management System Sun Enterprise 3500 Computer Connectivity Diagram 585-215-877 Avaya Call Management System Sun Ultra 5 Computer Hardware Installation, 585-215-871 Maintenance, and Troubleshooting Call Management System Sun Ultra 5 Computer Connectivity Diagram 585-215-872...
Page 16: Administration Documents
Avaya Visual Vectors Version 11 User Guide 585-210-709 Avaya Visual Vectors Version 9 Installation and Getting Started 585-210-947 Avaya Visual Vectors Version 9 User Guide 585-210-944 16 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 17: Documentation Web Sites
Documentation Web sites Documentation Web sites For product documentation for all Avaya products and related documentation, go to http://www.avayadocs.com. Important: Important: Additional information about new software or hardware updates will be Important: contained in future issues of this book. New issues of this book will be placed on the Web site when available.
Page 18 Preface 18 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 19: Introduction
Introduction Overview The Sun Ultra 5 computer provides a hardware platform that supports call center software applications, and is designed to do the following: Increase performance with the SPARC-V9 64-bit RISC architecture (includes a 400 ● MHz clock and a 256 KB internal cache in the current model; older models have different clock speeds).
Page 20: Support
Avaya technicians can receive help by calling: 1-800-248-1234 Customer and technician support outside the United States For customer and technician support outside the United States, see the Avaya Web site: http://www.avaya.com Select Support > Escalation Lists US and International. For escalation telephone numbers outside the United States, select Global Escalation List.
Page 21: Installation
Installation Overview This chapter describes how to install the Ultra 5 computer and related peripheral equipment. Use the following table to check off each required procedure after completion. Procedure Completed Preparing for installation on page 22 Unpacking and inventorying the equipment on page 27 Setting up power on page 33...
Page 22: Preparing For Installation
Board slot System Make sure that a filler panel is installed filler damage and on all empty board slots. panels overheating 22 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 23: System Precautions
Preparing for installation System precautions Ensure that the voltage and frequency of the power outlet used matches the electrical rating labels on the equipment. Wear antistatic wrist straps when handling any magnetic storage devices, and printed circuit boards. The Ultra 5 computer uses nominal input voltages of 100-240 V AC at 50-60 Hz. The Ultra 5 should be powered by a non-switched, dedicated, 15-amp circuit.
Page 24: Electrical Specifications
Wall plug type - United States NEMA 5-15P - Non-United States Power cords must be obtained locally CPU plug type IEC 320 24 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 25: Physical Specifications
Preparing for installation Physical specifications Parameter English value Metric value Height 4.4 inches 11.2 centimeters Width 17.1 inches 43.6 centimeters Depth 16.9 inches 43.0 centimeters Weight 40 pounds 18 kilograms Power cord 6.0 feet 1.8 meters Environmental specifications For the most reliable system operation: The room must have sufficient air conditioning capacity to support the cooling needs of ●...
Page 26: Miscellaneous Specifications
Class 2, EN 5502 Class B, EN 61000-3-2 Immunity EN 50082-1 X-ray DHHS 21 Subchapter J; PTB German X-ray Decree Power Management Energy Star Compliant 26 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 27: Unpacking And Inventorying The Equipment
In the United States, contact the Services Support Organization (SSO) if any computer parts are defective on arrival. Contact Avaya customer service if any computer parts are missing.
Page 28: Parts List
In addition, other external components, disk drives and tape drives, may be part of the order. Verify that all expected parts have been delivered. 28 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 29: Determining The Computer Model
Unpacking and inventorying the equipment Determining the computer model This book is written for several different models of the Ultra 5 computer. The differences between the models are few. This section describes how you can tell what model you have. Features Each of the different models have distinctive features that will also assist you in determining what model you have.
Page 30: Physical Labeling
Series 2 – model: SUNW,3.15 ● Series 3 – model: SUNW,3.19 ● Series 3, Model 400 – model: SUNW,3.25 ● 30 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 31: Computer Layout
Unpacking and inventorying the equipment Computer layout Familiarize yourself with the layout of the computer. Front Panel This figure shows the front panel of the Ultra 5. The diskette drive is not available if the optional second internal hard drive has been installed. 3.5-inch bracket CD-ROM System...
Page 32: Rear Panel (With Ultrascsi Card)
Serial supply fan connector connectors port A Power cord Keyboard Voltage selector connector receptacle connector switch (older models only) u5_back_uscsi.cdr 32 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 33: Setting Up Power
Setting up power Setting up power To set up the AC power: WARNING: DO NOT turn the computer on until you have verified that the input voltage WARNING: selector switch has been set properly. Incorrect voltages will damage system components. 1.
Page 34: Peripheral Connectivity
(16 RS-232 Ports) Tape drive 2 (optional) Target 5 NTS patch panel (16 RS-232 Ports) To terminals, printers, modems ultconp_sunswift.cdr 34 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 35 Peripheral connectivity The following diagram shows how equipment is connected to the Ultra 5 when an UltraSCSI card is installed. The callouts are described in Parts list on page 36. Serial port A is X.25 switch links Black Box Remote console used for single ACD RS-449 - RS-232 interface converter...
Page 36: Parts List
The following table lists parts that are required to connect most of the external devices to the Ultra 5 computer. For information about connecting terminals, printers, and modems to the Ultra 5 computer, see Avaya CMS Terminals, Printers, and Modems, 585-215-874. For information about switch connections for CMS, see Avaya CMS Switch Connections, Administration, and Troubleshooting, 585-215-876.
Page 37: Connecting The Monitor And Keyboard
Connecting the monitor and keyboard Connecting the monitor and keyboard The following figure shows how to connect the monitor and keyboard to the Ultra 5. Key: A = Keyboard cable B = Mouse and cable C = Monitor/video cable connector Mouse Monitor Keyboard...
Page 38: Connecting The Remote Console Modem
Do not turn the power on yet. Instructions for powering on the modem are given in Setting the remote console modem options on page 50. 38 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 39: Connecting To External Interfaces
Connecting external SCSI devices on page 41 ● Procedures for connecting a network hub unit and an NTS are found in Avaya CMS Terminals, Printers, and Modems, 585-215-874. Connecting the switch link There are two ways to connect the CMS computer to a switch: using TCP/IP over a local area network (LAN) ●...
Page 40: Connecting The Serial Port Expander Box
SAI/P card and breaks out eight RS232 serial ports (see the figure below). There can be up to two SAI/P cards and expander boxes on each Ultra 5. SAI/P card SAI/P expander u5_saip_box.cdr 40 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 41: Connecting External Scsi Devices
Connecting to external interfaces Connecting external SCSI devices This section describes how to connect the SCSI devices (tape drives and disk drives) to the Ultra 5 computer. SCSI devices connect to either the SunSwift card or to the Dual-Channel UltraSCSI card. SunSwift connections The following figure shows how to connect UniPack SCSI disk drives and tape drives to a SunSwift card.
Page 42 Before setting the target address, make sure that the power is off on the SCSI devices. Press this side to decrease Press this side to increase the address number. the address number. scsiidsw.cdr 42 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 43: Ultrascsi Connections
Connecting to external interfaces UltraSCSI connections The following figure shows how to connect UniPack SCSI disk drives and tape drives to an UltraSCSI card. A 68-to-68-pin VHDCI SCSI cable connects from the UltraSCSI PCI card on the back of the computer to the IN connector on the back of the SCSI device that is closest to the computer.
Page 44 2. If the UltraSCSI card is installed in slots 1 or 3, connect the disk drives to the right connector and the tape drives to the left connector. 44 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 45 Connecting to external interfaces SCSI devices are addressed as shown in the following table. Device Address Disk drive 1 Disk drive 2 Disk drive 3 Disk drive 4 Tape drive 1 Tape drive 2 Important: Important: Do not use a target address Important: greater than 5.
Page 46: Turning The System On And Verifying Post
The ok prompt is displayed. 7. Enter the following commands: setenv auto-boot? false reset-all The system resets to the ok prompt. 46 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 47 Turning the system on and verifying POST 8. Enter: probe-ide This verifies that the system sees all enhanced integrated drive electronics (EIDE) devices. A message similar to the following is displayed: Device 0 ( Primary Master ) ATA Model: STxxxxxx Device 1 ( Primary Slave ) Not Present (or) ATA Model: STxxxxxx...
Page 48 -r The system reboots. 48 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 49: Identifying Installed Pci Cards
Identifying installed PCI cards Identifying installed PCI cards If there are problems with the PCI cards, do the following to troubleshoot the problem. If all PCI cards are operational, you can skip this section. At the command prompt, enter: /usr/platform/‘uname -m‘/sbin/prtdiag -v | pg In the section called IO Cards, there is a listing of the PCI cards.
Page 50: Setting The Remote Console Modem Options
Are you sure you want to change it? [y,n,?] 5. Enter: y The following message is displayed: ttyb administration removed The port monitor turns off. 50 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 51 Setting the remote console modem options 6. Enter the following command: cu -s 9600 -b 8 -l cua/b The following message is displayed: Connected 7. Enter the following commands: at&f1 (loads the factory default configuration into active memory) at&w0 (writes the current configuration to NVRAM template Y0) Note: Use numerical ones and zeros when entering the options.
Page 52: Paradyne Comsphere 3910 Modem
Function 3 (F3). Select the choice, if any, that is currently displayed above F3 ● Single Up Arrow Double Up Arrow Right Arrow Left Arrow Function keys 3910.cdr 52 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 53: Setting The Options
Setting the remote console modem options Setting the options To set the options on the Comsphere 3910, use the following procedures. Configuring Factory/Async_Dial 1. Press F2 to select “Configure.” “Ld EditArea frm” is displayed. 2. Press the Right Arrow four times. “Factory”...
Page 54 12. Press F1 for “Nxt.” “Extend Main Ch. (Disable)” is displayed. 13. Press F1 for “End.” “Edit StrapGroup” is displayed. 54 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 55 Setting the remote console modem options Setting the Dial_Line strap group 1. Press the Right Arrow three times to get to the “Dial_Line” strap group. Nothing needs to be changed for CMS in the “DTE_Dialer” or “Line_Dialer” strap groups, so you can skip them.
Page 56 8. To check the status of the Comsphere 3910 modem, use the “Status” choice in the top level menu, or use the Right and Left Arrow buttons to view other top-level menu choices. 56 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 57: Turning The System Over For Provisioning
Turning the system over for provisioning After completing the physical installation of the system, the installation continues with software provisioning. This is often done with the support of the Avaya CMS Provisioning group. Provisioning the system consists of the following: Setting up CMS ●...
Page 58 Installation 58 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 59: Maintenance
Maintenance Overview This chapter describes the following maintenance procedures: Computer layout on page 60 ● ESD precautions on page 63 ● Maintaining PCI cards on page 64 ● Maintaining disk drives on page 83 ● Replacing the CD-ROM drive on page 130 ●...
Page 60: Computer Layout
3.5-inch bracket CD-ROM System (spare) drive unit Diskette drive or second Standby u5_front.cdr internal hard drive switch 60 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 61: Rear Panel (With Sunswift Card)
Computer layout Rear Panel (with SunSwift card) This figure shows the rear panel when you have a SunSwift card, which is usually installed in PCI slot 2. The SunSwift card has one 68-pin SCSI connector and one ethernet RJ45 connector. Other PCI cards may be installed in slots 1 and 3. SunSwift Power card in...
Page 62: Rear Panel (With Ultrascsi Card)
Serial supply fan connector connectors port A Power cord Keyboard Voltage selector connector receptacle connector switch (older models only) u5_back_uscsi.cdr 62 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 63: Esd Precautions
ESD precautions ESD precautions Before you work on components inside the Ultra 5 computer: 1. Make sure that the computer is plugged in to AC power. 2. Make sure that the power is off. 3. Attach the Electro-Static Discharge (ESD) wrist strap to the chassis frame and to your wrist.
Page 64: Maintaining Pci Cards
There are three PCI slots on the back of the Ultra 5 computer. Empty slots are covered by filler panels. Every computer will have either a SunSwift SCSI/Ethernet or UltraSCSI card installed in Slot 2. 64 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 65: Pci Card Configuration
Maintaining PCI cards PCI card configuration Depending on your configuration, the PCI cards will be installed in the slots shown below. Card PCI Slot Comments SunSwift PCI 2, 1, Required. A SunSwift card is installed in every or 3 computer to provide a dedicated ethernet connection to the switch, and a SCSI interface to UltraSCSI external tape and disk drives.
Page 66: Installing Or Removing Pci Cards
7. Disconnect the AC power cord. 8. Select an unused slot to add a card, or select what card you are removing. 66 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 67 Maintaining PCI cards 9. Add or remove the card as shown in the following figure. PC riser board PCI card PCI slot 2 PCI slot 3 Screw PCI slot 1 u5_pcicard.cdr 10. Remove the ESD wrist strap. 11. Reattach the cover. 12.
Page 68: Replacing An Ultrascsi Card With A Sunswift Card
6. Remove the cover of the Ultra 5. 7. Disconnect the AC power cord. 68 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 69 Maintaining PCI cards 8. Remove the UltraSCSI card. It should be located in PCI slot 2. PC riser board PCI card PCI slot 2 PCI slot 3 Screw PCI slot 1 u5_pcicard.cdr 9. Install the SunSwift card in PCI slot 2 (or wherever the UltraSCSI card was installed). 10.
Page 70 19. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details. 70 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 71: Sai/P Cards
Maintaining PCI cards SAI/P cards The Serial Asynchronous Interface/PCI (SAI/P) card connects terminals, printers and modems to the computer. The computer can accommodate two SAI/P cards. Each SAI/P card is associated with an external, 8-port expander box. Identifying device entry names for ports on an SAI/P card When the SAI/P card driver is installed, device entries are created to access the physical ports on the expander box.
Page 72 19. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details. 72 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 73 Maintaining PCI cards Moving an SAI/P card – When moving SAI/P cards, remember to preserve the original sequence of the cards. To do this, you many need to move more than one card. See Identifying device entry names for ports on an SAI/P card on page 71 to determine the ordering sequence.
Page 74 This reboots the system so that it recognizes the new configuration. 15. Readminister all terminals, modems, and printers connected to the SAI/P expander box. 74 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 75: Removing Sai/P Drivers And Utilities
Maintaining PCI cards 16. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details. Removing SAI/P drivers and utilities To remove the SAI/P software drivers and utilities: 1.
Page 76 If the removal is successful, the following message is displayed: Removal of <SUNWsaipu> was successful. If removal is not successful, escalate through the normal channels. 76 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 77: Installing Hsi/P Cards
Maintaining PCI cards Installing HSI/P cards An HSI/P card supports X.25 switch links. For eight ACDS, two HSI/P cards and quad cables are needed. If the system uses TCP/IP signaling for all ACDs, HSI/P cards are not needed. Note: Some CMS loads do not support the X.25 protocol. Contact the National Note: Customer Care Center or consult with your product distributor or representative to verify if the X.25 protocol is supported on your CMS...
Page 78 7. Install the HSI/P cards. See Installing or removing PCI cards on page 66 for more information. 78 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 79 Maintaining PCI cards 8. Attach the HSI/P quad cables, and connect the switch links to the quad cables by following the instructions described in Avaya CMS Switch Connections, Administration, and Troubleshooting, 585-215-876. Note: Do not use serial port “A” to connect switch links when an HSI/P card is Note: installed.
Page 80 11. Select the run_cms option. 12. Turn on CMS. 13. Test and troubleshoot each switch connection using the procedures in Avaya CMS Switch Connections, Administration, and Troubleshooting, 585-215-876. 14. Perform a CMSADM file system backup to back up the updated system configuration.
Page 81 66 for more information. 8. Attach the HSI/P quad cable, and connect the switch links to the quad cable by following the instructions described in Avaya CMS Switch Connections, Administration, and Troubleshooting, 585-215-876. Note: Do not use serial port “A” to connect switch links when an HSI/P card is Note: installed.
Page 82 14. When the system comes back up, log in as root. 15. Administer the switch links as shown in Setting up the switch link for each ACD page 80. 82 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 83 CMS configuration files have not been updated. These configuration files (/olds/disk.conf and /olds/olds-funcs) must be edited or replaced with the correct information. Contact the Avaya technical support organization for assistance. Prerequisites Do a CMSADM backup, if possible, before you add or replace a disk drive.
Page 84 Avaya CMS R3V8 Software Installation, Maintenance, and Troubleshooting, ● 585-210-941 Avaya CMS Software Installation and Setup (R3V5 and R3V6), 585-215-866 ● Sun Ultra 5 Service Manual ● 84 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 85 Maintaining disk drives Replacing the primary internal EIDE boot disk drive This procedure describes how to replace the primary internal EIDE boot disk drive. If you are also adding or replacing the secondary data disk drive, use these procedures in concert with Adding or replacing the internal EIDE data disk drive on page 93 while you...
Page 86 On Series 2 and later computers, this screw is on the top of the frame above the PCI card. 86 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 87 Maintaining disk drives Removing the primary internal boot disk drive To remove the primary internal boot disk drive: 1. Disconnect the EIDE ribbon cable from the motherboard. Remember where the EIDE ribbon cable connects to the motherboard. The following figure shows an EIDE cable when there is only one internal disk drive.
Page 88 Label the disk drive “Original Master Disk,” and save it in case you have to reinstall the original configuration. 88 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 89 Maintaining disk drives Installing the new primary internal disk drive To install the new primary internal disk drive: 1. Ensure that the jumpers on the primary internal hard drive are set to the Cable Select (CS) setting. See the following figure. Jumper in Cable Select (CS) position...
Page 90 If you are not adding or replacing the secondary data disk drive, continue with ● Closing the computer on page 91. 90 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 91 Maintaining disk drives Closing the computer If you are also replacing the secondary internal data disk drive, do not close the computer. Continue with Adding or replacing the internal EIDE data disk drive on page 93. To close the computer: 1.
Page 92 -r 8. Continue with Setting up the disk drives on page 110. 92 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 93 Maintaining disk drives Adding or replacing the internal EIDE data disk drive This section describes how to add or replace the internal EIDE data disk drive in the Ultra 5 computer. The optional drive, together with hardware and a new ribbon cable, is packaged separately from the Ultra 5 computer.
Page 94 4. Slide the cover back 1 or 2 inches and lift it up away from the chassis. 5. Place the cover in a convenient location so that it does not interfere with your work. 94 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 95 Maintaining disk drives 6. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist.See the following figure. PCI slot 2 screws u5_wriststrap.cdr 7. Disconnect the AC power cord. Important: Important: If the computer has a PCI card in slot position 2, you may want to remove Important: that card during this procedure to make it easier to reach the components.
Page 96 Save the screws and mounting bracket for the new secondary internal disk drive. Label the disk drive “Slave Disk,” and save it in case you have to reinstall the original configuration. 96 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 97 Maintaining disk drives Removing the diskette drive If there is no 3.5-inch internal diskette drive, continue with Installing new cabling page 98. To remove the diskette drive: 1. Disconnect the power cable and diskette drive cable from the rear of the diskette drive. See the following figure.
Page 98 4. Connect the connector labeled MASTER to the primary disk drive. 5. If you previously removed the primary disk drive, reinstall it on the chassis. 98 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 99 Maintaining disk drives Installing the secondary disk drive To install the new secondary internal disk drive: 1. Ensure that the jumpers on the secondary internal hard drive are set to the Cable Select (CS) setting. See the following figure. Jumper in Cable Select (CS) position Power...
Page 100 If you are not adding or replacing any external SCSI disk drives, continue with ● Turning on the system on page 101. 100 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 101 Maintaining disk drives Turning on the system If you are also adding or replacing secondary external disk drives, do not power-up the system. Continue with Adding or replacing external SCSI disk drives on page 102. To turn on the system: 1.
Page 102 6. Connect the disk drive to the other SCSI devices. See SunSwift connections page 103 or UltraSCSI connections on page 105. 102 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 103 Maintaining disk drives SunSwift connections – The following figure shows how to connect UniPack SCSI disk drives and tape drives to a SunSwift card. A 68-to-68-pin SCSI cable connects from the SunSwift PCI card on the back of the computer to the IN connector on the back of the SCSI device that is closest to the computer.
Page 104 Before setting the target address, make sure that the power is off on the SCSI devices. Press this side to decrease Press this side to increase the address number. the address number. scsiidsw.cdr 104 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 105 Maintaining disk drives UltraSCSI connections – The following figure shows how to connect UniPack SCSI disk drives and tape drives to an UltraSCSI card. A 68-to-68-pin VHDCI SCSI cable connects from the UltraSCSI PCI card on the back of the computer to the IN connector on the back of the SCSI device that is closest to the computer.
Page 106 2. If the UltraSCSI card is installed in slots 1 or 3, connect the disk drives to the right connector and the tape drives to the left connector. 106 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 107 Maintaining disk drives SCSI devices are addressed as shown in the following table. Device Address Disk drive 1 Disk drive 2 Disk drive 3 Disk drive 4 Tape drive 1 Tape drive 2 Important: Important: Do not use a target address Important: greater than 5.
Page 108 This checks to see that the system recognizes the new internal EIDE disk drives. If the new drives are not listed, make sure there is a secure connection between the motherboard and the new drives. 108 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 109 Maintaining disk drives 10. Reboot the system by entering the following commands: CAUTION: If you fail to enter these commands, any reboots that you do in the future will CAUTION: stop at the boot prompt instead of proceeding through the normal boot-up process.
Page 110 Partition and administer the drive so that it works with the existing disk drives (see Partitioning disk drives page 111 and Administering data disk drives page 121). 110 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 111 Maintaining disk drives Partitioning disk drives Requirements for partitioning data disk drives differs for the releases of CMS. R3V9 and later If you are adding new disk drives to a system where CMS is operational, partitioning is done automatically using CMS commands. Skip manual partitioning and continue with Administering data disk drives on page 121.
Page 112 20-GB IDE swap 8323 backup Use the default values for partition 2. 10404 16646 20808 24970 29132 9658c 112 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 113 Maintaining disk drives R3V9 and later data disks – The following table lists the data disk drives that are currently supported for R3V9 and later. These partition sizes are entered in gigabytes (gb) and cylinders (c). Disk Partition ID tag Permission Starting cylinder Value...
Page 114 Escalate the issue to Avaya technical support. 114 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 115 Maintaining disk drives R3V8 and earlier data disks – The following table lists the data disk drives that are currently supported with R3V8 and earlier. These partition sizes are entered in number of cylinders (c). Disk Partition ID tag Permission Starting Value flag...
Page 116 A new version of the disk.conf and olds-funcs files must be downloaded. See Disk drive compatibility with CMS loads on page 83 for more information. 116 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 117 Maintaining disk drives Partitioning and formatting a disk To partition and format a disk: 1. At the system prompt, enter: format A message similar to the following example is displayed: AVAILABLE DISK SELECTIONS: 0. c0t0d0 <ST320420A cyl 39533 alt 2 hd 16 sec 63> /pci@1f,0/pci@1,1/ide@3/dad@0,0 1.
Page 118 0 - 3879 4.00GB (3880/0/0) 8380800 3 unassigned (0/0/0) 4 unassigned (0/0/0) 5 unassigned (0/0/0) 6 unassigned (0/0/0) 7 unassigned (0/0/0) partition> 118 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 119 Maintaining disk drives 5. Partition the disk by completing the following Steps a through e for all partitions as specified in the Disk partition values on page 111. a. At the partition> prompt, enter the partition number from the table. For example, for partition 0, enter 0.
Page 120 14. After you have partitioned each drive, enter: q 15. Continue with Administering data disk drives on page 121. 120 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 121 Maintaining disk drives Administering data disk drives After the data disk drives have been installed, partitioned, and formatted, you must administer the disk drives. The procedures in this section include: Administering new data disks, R3V9 and later ● Administering replacement data disks, R3V9 and later ●...
Page 122 6. Create a new md.tab file by entering the following command: olds -metadbs Ignore any error messages about failures while activating new replicas. 122 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 123 Maintaining disk drives 7. Enter: olds -mk_files cxtydz 8. Enter: pg /olds/md.tab.new This verifies that all the disk drives on your system have been recognized. A message similar to the following example is displayed, which shows three disk drives on the system: #/cms d19 3 1 /dev/dsk/c0t1d0s1 1 /dev/dsk/c0t3d0s3 1 /dev/dsk/c0t2d0s2 9.
Page 124 The system reboots and the login window is displayed. xiii. Log in as root. xiv. Enter the following commands to set the path variables: PATH=$PATH:/usr/opt/SUNWmd/sbin:/olds export PATH 124 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 125 Maintaining disk drives 10. Enter: olds -setup cxtydz This attaches the new disk and grow the /cms file system, where cxtydz is the device name of the disk that you added. A series of messages similar to the following are displayed that reflect the disk drive setup process.
Page 126 Success, creating md.tab.new and/or vfstab.new 5. Enter: olds -metadbs This sets up the metadevices. Ignore any error messages about failures while activating new replicas. 126 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 127 Maintaining disk drives 6. Enter: nohup olds -setup | tee This sets up the /cms metadevice. The following message is displayed: . . . prtvtoc: c0t6d0s0: device busy device: c0t0d0 will not be used valid disks are c0t0d0 c0t1d0 c0t2d0 c0t3d0 .
Page 128 5. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details. 128 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 129 Maintaining disk drives Restoring the /cms filesystem (R3V6 and earlier) – After administering the replacement disk, you must now restore the /cms filesystem. This procedure is for CMS R3V6 and earlier. To restore the /cms filesystem on the replacement disk drive: 1.
Page 130 5. Slide the cover back 1 or 2 inches and lift it up away from the chassis. 6. Place the cover in a convenient location so that it does not interfere with your work. 130 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 131 Replacing the CD-ROM drive 7. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist. See the following figure. PCI slot 2 screws u5_wriststrap.cdr 8. Disconnect the AC power cord. Important: Important: If the computer has a PCI card in slot position 2, you may want to remove Important: that card during this procedure to make it easier to reach the components.
Page 132 9. Slide the new CD-ROM drive into the CD-ROM drive bracket. 10. Attach the CD-ROM drive to the CD-ROM drive bracket using the four screws that were removed earlier. 132 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 133 Replacing the CD-ROM drive Tip: Install each screw with just a few turns before you tighten all four screws. Tip: 11. Reconnect the following cables to the back of the CD-ROM drive: Audio cable ● CD-ROM data ribbon cable ● Power cable.
Page 134 The system reboots. 134 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 135 Maintaining tape drives Maintaining tape drives Overview Procedures in this section include the following: Required references on page 135 ● Ordering tapes on page 135 ● Cleaning the tape drive ● Adding, removing, or replacing tape drives on page 138 ●...
Page 136 If the Clean LED continues to flash, repeat the cleaning procedure using a different cleaning cartridge. If the Clean LED is still flashing, repeat the backup operation with a 136 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 137 Maintaining tape drives different tape. If this clears the signal, the first backup tape is nearing the end of its life. Discard the old tape. SLR5 tape drive The SLR5 tape drive uses a dry cleaning cartridge. Each cartridge is good for about 50 cleaning cycles.
Page 138 8. Connect the tape drive to the other SCSI devices. See SunSwift connections page 139 or UltraSCSI connections on page 141. 138 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 139 Maintaining tape drives SunSwift connections – The following figure shows how to connect UniPack SCSI disk drives and tape drives to a SunSwift card. A 68-to-68-pin SCSI cable connects from the SunSwift PCI card on the back of the computer to the IN connector on the back of the SCSI device that is closest to the computer.
Page 140 Press this side to increase the address number. the address number. scsiidsw.cdr Continue with Turning on the system on page 144. 140 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 141 Maintaining tape drives UltraSCSI connections – The following figure shows how to connect UniPack SCSI disk drives and tape drives to an UltraSCSI card. A 68-to-68-pin VHDCI SCSI cable connects from the UltraSCSI PCI card on the back of the computer to the IN connector on the back of the SCSI device that is closest to the computer.
Page 142 2. If the UltraSCSI card is installed in slots 1 or 3, connect the disk drives to the right connector and the tape drives to the left connector. 142 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 143 Maintaining tape drives SCSI devices are addressed as shown in the following table. Device Address Disk drive 1 Disk drive 2 Disk drive 3 Disk drive 4 Tape drive 1 Tape drive 2 Important: Important: Do not use a target address Important: greater than 5.
Page 144 9. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details. 144 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 145 Maintaining tape drives Removing a tape drive To remove a tape drive: 1. Log in to the system as root. 2. Enter the following commands: cd /dev/rmt The pwd command verifies that you are in the /dev/rmt directory. 3. Enter: rm * This removes SCSI tape drive device files.
Page 146 16. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details. 146 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 147 (pairs). The computer comes equipped with one CPU. If the CPU fails, it should be replaced by a qualified Sun technician. Contact your Avaya representative for more information. Installing memory This section describes the procedures used to add more memory to an Ultra 5 system that is currently in operation.
Page 148 6. Slide the cover back 1 or 2 inches and lift it up away from the chassis. 7. Place the cover in a convenient location so that it does not interfere with your work. 148 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 149 Adding memory and replacing the CPU 8. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist. See the following figure. PCI slot 2 screws u5_wriststrap.cdr 9. Disconnect the AC power cord. Important: Important: If the computer has a PCI card in slot position 2, you may want to remove Important: that card during this procedure to make it easier to reach the components.
Page 150 5. Press firmly on both of the top ends of the DIMM at the same time until the DIMM is properly seated. 6. Verify that the ejection levers are closed toward the DIMM. 150 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 151 Adding memory and replacing the CPU 7. Repeat this procedure for each DIMM. 8. Replace the diskette/disk drive bracket and tighten the screws that hold the bracket. Closing the computer To close the computer: 1. If you removed the PCI card from Slot 2 earlier, reinstall it now. 2.
Page 152 To add swap space: 1. Enter: swap -a /cms/swap 2. Enter: swap -l 152 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 153 177 ● Troubleshooting tape drives on page 179 ● Recovery procedures on page 182 ● References See the Sun Ultra 5 Service Manual for additional troubleshooting procedures. Issue 3.3 February 2003 Download from Www.Somanuals.com. All Manuals Search And Download.
Page 154 To redirect control of the console port from the local console to a dialed-in remote console: 1. Dial in from the remote console to the remote console modem, and log in as root. 154 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 155 Using the remote console 2. At the remote console, enter: /cms/install/bin/abcadm -r ttyb The following message is displayed at the remote console: ttyb is currently set to be incoming Are you sure you want to change it? [y,n,?] 3. At the remote console, enter: y The following message is displayed at the remote console: ttyb administration removed 4.
Page 156 4. Log in to the remote console as root. Control of the console port is redirected from the remote console back to the local console. 156 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 157 Using the remote console Redirecting the console using OpenBoot mode This procedure describes how to use the OpenBoot mode to redirect the local console to serial port A. Use the OpenBoot mode to redirect the remote console port when the Solaris method does not work.
Page 158 From the remote console (recommended) ● From the local site (not recommended) ● 158 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 159 Using the remote console Method 1: from the remote console – To redirect control of the console port from the remote console back to the local console: 1. Do one of the following: At the remote console, if the system is in UNIX, enter the following commands: ●...
Page 160 6. To start a port monitor on ttyb, enter: /cms/install/bin/abcadm -i -b 9600 ttyb The following message is displayed: ttyb set to incoming port 9600 baud 160 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 161 Tools Tools There are several tools available to help diagnose hardware problems: Using the prtdiag command on page 162 ● System messages on page 163 ● OpenBoot PROM firmware tests on page 164 ● OpenBoot diagnostic tests on page 169 ●...
Page 162 ========================= HW Revisions ========================= ASIC Revisions: --------------- Cheerio: ebus Rev 1 System PROM revisions: ---------------------- OBP 3.19.4 1999/04/28 15:05 POST 3.0.7 1999/04/28 14:24 162 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 163 Tools System messages System messages can alert you to system problems, such as a device that is about to fail. By default, many of the messages are displayed on the system console and are stored in /var/adm. You can display system messages with the dmesg command. Here are some factors to keep in mind: A list of the most recent messages is displayed.
Page 164 -r The system reboots. 164 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 165 Tools Test descriptions The following table lists some of the OpenBoot PROM On-Board firmware test commands. Note that some commands give responses for the tests. Other tests just display the ok prompt when the test passes. Command Description This command identifies the devices attached to the IDE bus. probe-ide-all This command identifies the devices attached to the SCSI bus.
Page 166 4. If there are disk drives other than what was shown in the display, shut down the system and check the disk drive cabling. 5. When finished with testing, enter the following commands: 166 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 167 Tools CAUTION: If you fail to enter these commands, any reboots that you do in the future will CAUTION: stop at the boot prompt instead of proceeding through the normal boot-up process. setenv auto-boot? true boot -r The system reboots. Probing SCSI devices Symptom –...
Page 168 -r The system reboots. 168 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 169 Tools OpenBoot diagnostic tests OpenBoot Diagnostics (OBDiag) is a menu-driven tool that diagnoses system hardware. OBDiag performs root-cause failure analysis on the referenced devices by testing internal registers, confirming subsystem integrity, and verifying device functionality. To use the OpenBoot diagnostic tests: 1.
Page 170 TIP line is installed on serial port B. NVRAM This command verifies the NVRAM operation by performing a write and read to the NVRAM. 170 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 171 Tools Command Command Description number name Audio This command: Verifies the cs4231 internal registers ● Performs a line-in to line-out external loopback ● Performs a microphone-to-headphone external ● loopback EIDE This command validates both the EIDE chip and EIDE bus subsystem.
Page 172 DIMM. DIMM slot DIMM pair (non-interleave) DIMM(0) 00000000 - 0fffffff DIMM1 DIMM2 10000000 - 1fffffff DIMM3 172 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 173 Tools OpenBoot initialization commands The following table describes the OpenBoot initialization command sequences that are provided by the system. These commands are useful in some situations in which the system fails to boot. To use the commands, hold down the keys after turning on the power to your system.
Page 174 Clean LED (amber) — The LED flashes to indicate that a cartridge is near the end of its ● life, or that the heads need cleaning. 174 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 175 Tools The following table describes the LED combinations that occur during normal tape drive operation. Tape drive state Activity Activity Cartridge Media Fault Power-on (load or (read or loaded Caution (starts with unload) write) Signal two steady lights) Flashing Flashing Flashing Tape LED Fast...
Page 176 This accesses the TTY mode (ASCII interface). Additional references – For more information about using VTS, see the files /opt/SUNWvts/README and /opt/SUNWvts/bin/vtstty.help. 176 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 177 Troubleshooting disk drives and CD-ROM drives Troubleshooting disk drives and CD-ROM drives This section provides hard drive and CD-ROM drive failure symptoms and suggested actions. Symptom – A hard drive read, write, or parity error is reported by the operating system. A CD-ROM drive read error or parity error is reported by the operating system.
Page 178 -r The system reboots. 178 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 179 Troubleshooting tape drives Troubleshooting tape drives Overview Use the following procedures to troubleshoot tape drives: Checking tape status ● Rebuilding tape device drivers on page 181 ● Checking tape status For many procedures, you must identify what tape drive, by device path, you will use for the procedure.
Page 180 If there is no tape in the tape drive, a message similar to the following is displayed: /dev/rmt/1c: No tape loaded or drive offline 180 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 181 Troubleshooting tape drives Rebuilding tape device drivers As tape drives are added to and removed from a system, the device instance numbers can get out of sequence with the number of tape drives. For example, if a system has two tape drives, and one is removed, the system may accidentally try to use a tape drive that no longer exists.
Page 182 | OpenBoot 3.xx, XXX MB memory installed, Serial #XXXXXXXXX | Copyright 2000 Sun Microsystems, Inc. All rights reserved. |------| Ethernet address X:X:XX:XX:XX:XX, Host ID: XXXXXXXX 182 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 183 Recovery procedures Power-off sequence – To turn off the power: 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. 3. Turn off the system. 4. Turn off the system monitor. 5.
Page 184 -r The system reboots. 184 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 185 Recovery procedures Reseating HSI/P cards The HSI/P cards may appear to be faulty when they just need to be reseated in the PCI slot. Before you replace the card, try reseating the card. To reseat an HSI/P card: 1. Log in to the system as root. 2.
Page 186 Confirm that SAC is running. The system should show ENABLED. 8. Enter: /cms/install/bin/abcadm -i -b 9600 ttyb This should initialize the port. 186 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 187 Recovery procedures Symptom – The system cannot dial out to report alarms using the Alarm Origination Manager (AOM). Solution – To correct this problem: 1. Enter: tail /etc/uucp/Devices The system should display the following: ACU cua/b - Any Hayes Direct cua/a - Any Direct Direct cua/b - Any Direct 2.
Page 188 7. If the /opt/cc/aom/data/log file has the message “aom cms alarm is disabled”, enter: export PRODUCT_TYPE=TEST This enables the alarm. 188 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 189 Appendix A: Factory hardware installation Overview This appendix describes the hardware installation procedures that are done at the factory for an Ultra 5 computer. You can use these procedures to configure an Ultra 5 computer to factory specifications. Factory hardware installation procedures you may perform include: Preparing for factory hardware installation on page 190 ●...
Page 190 3.5-inch bracket CD-ROM System (spare) drive unit Diskette drive or second Standby u5_front.cdr internal hard drive switch 190 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 191 Preparing for factory hardware installation Rear Panel (with SunSwift card) This figure shows the rear panel when you have a SunSwift card, which is usually installed in PCI slot 2. The SunSwift card has one 68-pin SCSI connector and one ethernet RJ45 connector.
Page 192 3. Attach the Electro-Static Discharge (ESD) wrist strap to the chassis frame and to your wrist. See the following figure. PCI slot 2 screws u5_wriststrap.cdr 4. Unplug the AC power cord. 192 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 193 Installing an optional second internal hard drive Installing an optional second internal hard drive This section describes how to add or replace the internal EIDE data disk drive in the Ultra 5 computer. The optional drive, together with hardware and a new ribbon cable, is packaged separately from the Ultra 5 computer.
Page 194 4. Slide the cover back 1 or 2 inches and lift it up away from the chassis. 5. Place the cover in a convenient location so that it does not interfere with your work. 194 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 195 Installing an optional second internal hard drive 6. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist.See the following figure. PCI slot 2 screws u5_wriststrap.cdr 7. Disconnect the AC power cord. Important: Important: If the computer has a PCI card in slot position 2, you may want to remove Important: that card during this procedure to make it easier to reach the components.
Page 196 Label the disk drive as the “Slave Disk,” and save it in case you have to reinstall the original configuration. 196 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 197 Installing an optional second internal hard drive Removing the diskette drive If there is no 3.5-inch internal diskette drive, continue with Installing new cabling page 198. To remove the diskette drive: 1. Disconnect the power cable and diskette drive cable from the rear of the diskette drive. See the following figure.
Page 198 4. Connect the connector labeled MASTER to the primary disk drive. 5. If you previously removed the primary disk drive, reinstall it on the chassis. 198 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 199 Installing an optional second internal hard drive Installing the secondary disk drive To install the new secondary internal disk drive: 1. Ensure that the jumpers on the secondary internal hard drive are set to the Cable Select (CS) setting. See the following figure. Jumper in Cable Select (CS) position...
Page 200 5. Replace the two cover screws. Tip: Install each screw with just a few turns before you tighten both screws. Tip: 200 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 201 Installing memory Installing memory Overview The Ultra 5 comes equipped with one bank of dual inline memory modules (DIMMs) (256 MB) installed. If you need to install additional DIMMs, they must be installed in full banks (pairs). Opening the computer To open the Ultra 5 computer: 1.
Page 202 On Series 2 and later, this screw is on top of the frame above the PCI card. 202 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 203 Installing memory Adding the memory modules To add the memory modules: 1. Loosen the three screws that hold the diskette or second hard disk drive bracket and move the disk drive out of the way. Disk or Diskette Drive Screws (3) u5_memory.cdr Ejection Lever...
Page 204 5. Replace the two cover screws. Tip: Install each screw with just a few turns before you tighten both screws. Tip: 204 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 205 Installing PCI cards Installing PCI cards This section consists of the following: PCI card configuration ● Installing PCI cards on page 206 ● PCI card configuration Depending on your configuration, the PCI cards will be installed in the slots shown below. Card PCI Slot Comments...
Page 206 7. Disconnect the AC power cord. 8. Select an unused slot to add a card, or select what card you are removing. 206 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 207 Installing PCI cards 9. Add or remove the card as shown in the following figure. PC riser board PCI card PCI slot 2 PCI slot 3 Screw PCI slot 1 u5_pcicard.cdr 10. Remove the ESD wrist strap. 11. Reattach the cover. 12.
Page 208 Factory hardware installation 208 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 209 A random access memory (RAM) system that holds its contents when Access Memory external power is lost. (NVRAM) PCI Bus The interface bus for the Sun Ultra 5 computer. Provides slots for additional cards (for example, HSI Controller Card). SCSI Small Computer System Interface (SCSI).
Page 210 A hardware interface that allows the connection of peripheral devices (such System Interface as hard disks, tape drives and CD-ROM drives) to a computer system. (SCSI) 210 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 211 Index ..determining the computer model disk drive ....122, administration ....ACD switch link setup .
Page 212 ....117 partitioning a disk drive SCSI devices 212 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Download from Www.Somanuals.com. All Manuals Search And Download.
Page 213 ....daisy chaining ....installing/connecting ....SunSwift .
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Avaya Sun Ultra 5 Hardware Installation, Maintenance, And Troubleshooting

Preface

Introduction

Installation

Contents

Maintenance

Quick Links

Need help?

Questions and answers

Related Manuals for Avaya Sun Ultra 5

Summary of Contents for Avaya Sun Ultra 5

Table of Contents