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Cradlepoint R500-PLTE Quick Start Manual
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Cradlepoint R500-PLTE Quick Start Manual

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3/27/24, 1:15 PM
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R500-PLTE Router Quick Start Guide
Oct 17, 2022
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Content
R500-PLTE Router Quick Start Guide
Introduction
This document provides a brief overview of the R500-PLTE router, discusses what is inside the box, and provides basic setup and install instructions for the
router.
NOTE: The Verify app includes many of the same instructions with an alternate order. This document supports the Verify app instructions. Use the Navigation
section below to locate the topics most applicable to troubleshooting your setup issues. For additional setup support, contact a professional installer or
Cradlepoint Support (https://cradlepoint.com/support/).
Navigation
Use the following links to quickly navigate through this document.
Introduction
R500-PLTE Router Models
Before You Begin
Location Considerations
SIM Card for Wireless Connectivity
Router Communication and Data Usage
Required Tools for Setup
Setup
STEP 1: Check box for content.
STEP 2: Remove the SIM door.
STEP 3: Insert a SIM card into SIM slot(s).
STEP 4: Reinstall the SIM door.
STEP 5: Attach LTE cellular antennas.
STEP 6: Attach the Wi-Fi antennas.
STEP 7: Mount the router.
STEP 8: Connect the Ethernet cable.
STEP 9: Power up the router.
https://customer.cradlepoint.com/s/article/R500-PLTE-Router-Quick-Start-Guide
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Summary of Contents for Cradlepoint R500-PLTE

  • Page 1 R500-PLTE Router Quick Start Guide Introduction This document provides a brief overview of the R500-PLTE router, discusses what is inside the box, and provides basic setup and install instructions for the router. NOTE: The Verify app includes many of the same instructions with an alternate order. This document supports the Verify app instructions. Use the Navigation section below to locate the topics most applicable to troubleshooting your setup issues.

  • Page 2: Before You Begin

    Location Considerations The R500-PLTE router is a ruggedized IoT router for Private LTE (PLTE) deployments using CBRS bands 42, 43 and 48. It may be mounted in a variety of environments, locations, and configurations. Therefore, it is recommended that a professional install the router. For assistance with installation or in locating a professional installer, contact Cradlepoint Sales and Support (https://cradlepoint.com/company/contact_us).
  • Page 3 R500-PLTE Router Quick Start Guide STEP 1: Check box for content. The contents of the box vary depending upon the Cradlepoint R500-PLTE router model purchased. Refer to the following to ensure you received all items included with your hardware: [1] Cradlepoint R500-PLTE Router...
  • Page 4 Tighten with fingers only (maximum torque not to exceed 4 in-lbs/ .45Nm). Do not over-tighten. Once the router is mounted and powered on, angle the antennas for optimal signal reception. STEP 7: Mount the router. The R500-PLTE Router may be mounted in several ways and should be completed by a professional installer. Refer to the following for best practices: https://customer.cradlepoint.com/s/article/R500-PLTE-Router-Quick-Start-Guide...
  • Page 5 STEP 10: Activate the router through NetCloud Manager. Activate your R500-PLTE router through NetCloud Manager (NCM). Your router is packaged with NetCloud services and requires that you log into your NetCloud account to activate. Refer to Getting Started with NetCloud Manager (https://customer.cradlepoint.com/s/article/Getting-Started-with-NetCloud- Manager) for more information.

  • Page 6: Understanding Leds

    3/27/24, 1:15 PM R500-PLTE Router Quick Start Guide Understanding LEDs The R500-PLTE router uses LED lights to communicate various status conditions. Use the chart below to verify the status of your router after the boot up cycle. INDICATOR BEHAVIOR POWER: The Cradlepoint R500-PLTE Router must be powered using a 4-pin power source.
  • Page 7 3/27/24, 1:15 PM R500-PLTE Router Quick Start Guide INDICATOR BEHAVIOR Blinking Green = Modem is connecting. Solid Yellow = Modem is not active. Blinking Yellow = Data connection error. No modem connection possible. Blinking Red = Modem is in the process of resetting.

  • Page 8: Troubleshooting

    R500-PLTE Router Webpage (https://cradlepoint.com/product/endpoints/r500-plte/) R500 PLTE Router Data Sheet (https://resources.cradlepoint.com/product-resources/r500-plte-data-sheet) The R500-PLTE router supports CBRS bands 42, 43, and 48. For a list of the frequency range of each supported band, refer to Modem Carrier Aggregations (https://customer.cradlepoint.com/s/article/Modem-Carrier-Aggregations). Help and Support Cradlepoint Connect Customer Community (https://customer.cradlepoint.com/s/)
  • Page 9 3/27/24, 1:15 PM R500-PLTE Router Quick Start Guide Contact Support Cradlepoint Privacy Policy (https://cradlepoint.com/privacy-policy/) https://customer.cradlepoint.com/s/article/R500-PLTE-Router-Quick-Start-Guide...