Purpose: This documentation is for setting up the bizhub 1050/1050p/1050e/IC-611 to perform vCare/CSRC email communication. Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s worldwide CS Remote Care System (CSRC). Overview: The settings entered into the CS Remote Care section of the bizhub 1050/1050p/1050e/IC611 are intended to do the following: 1.
A. Administrative Requirements Prior to MFP email Setup 1. The machine record MUST be entered in the vCare/CSRC Server prior to setting up the MFP for email communication. This is typically handled by the vCare administrator. 2. The MFP’s email address and service MUST be in place prior to setting up the MFP for email Communication.
Note: The entire email address may be required depending on the email address. 12. SMTP Password: Last 6 digits of the serial number. SMTP Passwords are case sensitive! 13. Service Engineer’s ID number: The SE ID is a seven-digit number. It should be unique to the technician servicing the machine.
9. Press [Summer Time]. 10. Press [Diff Time Setting]. 11. Enter Time Zone and then [+ <-> -] button. a. Eastern Time Zone: -0500 b. Central Time Zone: -0600 c. Mountain Time Zone: -0700 d. Pacific Time Zone: -0800 12. Press OK. 13.
3. Change left Dipswitch to 03 and middle bit to 6 and press right data bit to On (1). This dipswitch must enable to perform CSRC memory initialization. This dipswitch will reset back to 0 after CSRC memory initialization is performed. 4.
3. Verify dipswitch 16 bit 7 is still set to 0 (Required when using the IC-611). 4. Press RETURN. F. CS Remote Basic Settings Configuration 1. Press [09. CS Remote Care]. 2. Press [01. CS Remote Care]. 3. Press [01. Email]. 4.
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5. Enter [seven digit number] for No. Code. (This code is designated for each technician). Recommend using your current Tech Number and add one or two 9’s at end for the seven digits. Otherwise use 1234567 6. Press [No. Code]. 7.
14. Press [Center ID]. Enter Center ID USXXX. Note: Make note of the 1050’s serial number. The serial number is required for CSRC host system engine setup. 15. Press OK. 16. Exit Tech Rep Mode. G. Configuring the IP Controller 1.
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5. Press [11 CSRC]. 6. Press [01 CSRC Send Setting]. 7. Enter SMTP email server TCP/IP Address or Hostname. 8. The Port No. should only be changed, if the email server does not use standard SMTP TCP Port 25 or alternate port 2525. The standard SMTP Authentication Port is 587 9.
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11. Press NEXT, only if SMTP Authentication is required by the mail server. Go to step 12, if email server does not require SMTP Authentication. a. Auth <POP before SMTP> should be disabled UNLESS SMTP Email server is using this authentication method b.
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f. REALM = Enter domain name (kmbizhubvcare.com) 12. Press OK. 13. Press [02 CSRC Receive Setting]. 14. Enter POP3 Server’s IP Address or Hostname. 15. Enter POP3 Username (Example: Serial # 31130000@kmbizhubvcare.com). 16. Password. 17. Do not enable APOP unless required by the POP3 mail server. This setting may cause the 1050’s POP3 request to fail.
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26. Press [06 Machine Manager Setting]. 27. Press [04 Network Setting]. 28. Press [02 Controller Setting]. 29. Press [11 CSRC]. 30. Press [CSRC Communication Test]. 31. Press Start. This communication test should take a few minutes. Proceed to next step on successful completion message.
I. Appendix – Print Communication Log 1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter TECH REP MODE. 2. Press [07. System Setting] -> [01. Software Switch] setting 3. Set DIPSW 30-1 to On (1) in order to have “Communication Log List” available I n “List Output”...