Cleaning The Wheels - Shark MATRIX PRO UR2360S Owner's Manual

MAINTENANCE
TROUBLESHOOTING
If any error lights are illuminated or flashing on your t™, see the error code
chart below:
ERROR CODE
MIDDLE LED (WHITE) + RIGHT LED (RED)
flashing
MIDDLE LED (RED) + RIGHT LED (RED)
flashing
LEFT LED (RED) flashing + RIGHT LED
(WHITE)
LEFT LED (WHITE) flashing + MIDDLE LED
(RED) flashing + RIGHT LED (WHITE)
LEFT LED (RED) flashing + MIDDLE LED (RED)
flashing + RIGHT LED (WHITE)
MIDDLE LED (RED) flashing + RIGHT LED
(WHITE)
LEFT LED (WHITE) flashing + MIDDLE LED
(RED) flashing
LEFT LED (RED) flashing + MIDDLE LED
(WHITE) flashing
LEFT LED (RED) + RIGHT LED (RED)
alternating with MIDDLE LED (WHITE)
LEFT LED (RED) flashing + RIGHT LED (RED)
For all other issues, please call Customer Service at 1-888-228-5531
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ERROR
SOLUTION
NUMBER
Side brush is stuck. Remove any debris from around the
2
side brush so it moves freely.
Blockage in brushroll. Remove any debris from around and
4
inside the brushroll so that it can spin freely.
A drive wheel is stuck. Clean the wheels and remove any
5
debris wrapped around the axles so they can move freely.
Wheel motor encoder failure. Please contact Shark
18
Customer Service at 1-888-228-5531.
Suction motor failure. Remove and empty the dust bin,
3
clean the filters, remove the brushroll and brushroll door,
and remove blockages.
Front bumper may be jammed. Clean the bumper and
6
make sure it moves in and out freely.
Cliff sensor error. Move your robot to a new location and
7
clean its cliff sensors.
Robot dust bin needs to be reinstalled. Insert the dust bin
9
until it clicks in place.
Robot may be stuck on an obstacle. Move robot to a new
10
location on a level surface.
Robot is stuck. Move your robot to a new location and
16
make sure the front bumper moves in and out freely.
Robot cannot find the Self-Empty Base. Please make sure
23
the Self-Empty Base is ON and is free of all obstacles.
Battery is critically low and needs recharging. Please
pick up your robot and place it on the Self-Empty Base.
24
Make sure the Self-Empty Base indicator light turns blue
to confirm your robot is placed on the base correctly.
Blockage in dust bin. Check the Self-Empty Base and the
26
robot dust bin for clogs. Clear any debris and reinstall the
dust bin, ensuring that it clicks into place.
MAINTENANCE

CLEANING THE WHEELS

CLEAN FRONT WHEEL HOUSING PERIODICALLY.
See sharkaccessories.com for replacement parts.
Rotate the front wheel while lightly brushing away
dirt and debris. Clean the wheel and the housing
around it.
NOTE: Brush not included.
Periodically clean the drive wheels and the housing
around them. To clean, rotate each drive wheel
while dusting.
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