Shark MATRIX PRO UR2360S Owner's Manual
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Shark MATRIX PRO UR2360S Owner's Manual

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Robot Vacuum
UR2360S
OWNER'S GUIDE

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Gary Chayko
March 18, 2025

My robot got clogged with cat vomit. I cleaned it but the spinning brush is still turning. I tried to reboot using tge app. How do i shut it off

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Summary of Contents for Shark MATRIX PRO UR2360S

  • Page 1 Robot Vacuum UR2360S OWNER’S GUIDE...

  • Page 2: Important Safety Instructions

    DO NOT use as an attachment to power 35. Use ONLY the Shark® charging dock furniture that the robotic vacuum cleaner boundary (stair/cliff edges, fireplaces, tools for dust collection.
  • Page 3 GETTING TO KNOW YOUR SHARK MATRIX™ PRO GETTING TO KNOW YOUR SHARK MATRIX™ PRO Indicator Lights SELF-EMPTY BASE Front Bumper FRONT DOCK Button CLEAN Button Base Dust Bin LIDAR Module Indicator Light Post-Motor Filter Access Door Debris Intake Charging Contacts...
  • Page 4 LIVING WITH YOUR ROBOT PREP YOUR HOME Your robot uses an array of sensors to navigate around walls, furniture legs, and other obstacles while it Questions? For how-to videos, FAQs, troubleshooting, and tips & tricks, call 1-888-228-5531 for robot support or visit: cleans.

  • Page 5: Installing The Side Brush

    SELF-EMPTY BASE SETUP ROBOT INDICATOR LIGHTS Charging LEFT, MIDDLE, and RIGHT LEDs flashing white in succession Low Battery LEFT and RIGHT LEDs flashing red If your robot is low on battery, the left and right indicator lights will flash red. Manually place the robot on the base to begin charging.
  • Page 6 CHARGING DOCK AND CLEAN BUTTONS IMPORTANT: The Shark Matrix™ Pro has a pre-installed rechargeable battery. Charge the battery completely CLEAN BUTTON before first use. It may take up to 6 hours to fully charge. If the robot is on the base, press the CLEAN button for a whole-home clean.
  • Page 7 USING THE SHARKCLEAN® APP AND VOICE CONTROLS website. Search for "Shark Skill". Select the Shark Skill to open the detail page, then select the Enable Skill option. Once enabled, you can ask Alexa to control your robot (i.e., "Alexa, tell Shark to start cleaning").

  • Page 8: Troubleshooting

    It is normal for your robot to temporarily lose connectivity when it goes under furniture, or moves far from your router. Your Shark robot will automatically reconnect to Wi-Fi. If the robot does not reconnect on its own, remove the unit from the Self-Empty Base. Power the robot off, wait 10 seconds, and place it back on the base.

  • Page 9: Maintenance

    MAINTENANCE MAINTENANCE MAINTAINING THE BASE DUST BIN CLEANING AND REPLACING THE BASE FILTERS Regularly clean the filters to keep your vacuum's suction power optimal. Replace filters every 6-12 months or as needed. IMPORTANT: DO NOT use soap when cleaning the filters. Depending on the size of the base, empty the base To empty the bin, hold it over the trash, then press dust bin every 30 to 60 days or as needed.
  • Page 10 MAINTENANCE MAINTENANCE CLEANING THE ROBOT'S FILTER CAUTION: Turn off power before performing any maintenance. To turn the robot power off, press the DOCK button on the robot for 5-7 seconds. For optimal suction power, after each use, clean the filter inside the robot's dust bin. EMPTYING THE ROBOT DUST BIN Remove and empty the dust bin.

  • Page 11: Brush Roll

    MAINTENANCE MAINTENANCE CLEANING SENSORS AND CHARGING CONTACTS BRUSHROLL CLEAN SENSORS AND CHARGING CONTACTS AS NEEDED. With a dry cloth, gently dust off the sensors and contacts located on the bottom of the robot and on the Self-Empty Base. To access the brushroll, push up on the tabs on the Take out the brushroll and remove the cap on the brushroll door, then lift off the door.

  • Page 12: Cleaning The Wheels

    A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely. Wheel motor encoder failure. Please contact Shark Customer Service at 1-888-228-5531. Suction motor failure. Remove and empty the dust bin,...
  • Page 13 QR code with your smartphone camera. Download and install youtube.com/shark the SharkClean® app s h a r kc l e a n . c o m s h a r kc l e a n . c o m...
  • Page 14 END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY 5.6 You will not use the Ayla Application Libraries or Ayla Embedded Software to attempt to gain BEFORE CONTINUING WITH THIS PROGRAM INSTALL OR USE OF THIS PRODUCT: SharkNinja Operating unauthorized access to or use of the systems/services of SharkNinja’s other licensors;...

  • Page 15: Two (2) Year Limited Warranty

    Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you. PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE. This Owner's Guide is designed to help you keep your Shark Matrix™ Pro running at peak performance. SharkNinja Operating LLC...
  • Page 16 NOTES NOTES s h a r kc l e a n . c o m s h a r kc l e a n . c o m...

  • Page 17: Fcc Warnings

    © 2023 SharkNinja Operating LLC. SHARK and SHARKCLEAN are registered trademarks of SharkNinja Operating LLC. AI LASER NAVIGATION and SHARK MATRIX are trademarks of SharkNinja Operating LLC. RBRC is a trademark of Rechargeable Battery Recycling Corporation. APPLE, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S.

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