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IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY:
A) Change the batteries to 2 AAA lithium batteries of any brand.
Make sure the batteries are facing the correct directions.
Make sure the terminals of both batteries are in contact with the metal on
either side of the battery compartment.
Make sure you are not using rechargeable batteries.
IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:
B) Check for power to the base:
Check to see if there is a green light on the transformer, which is the black box
on the floor that is attached to the power cord. Our bases should be plugged into a
surge protector that is
lower is better.
If the green light is on, please proceed to the next step.
If the green light is not on, please do a hard reset by unplugging your base
for 30 minutes and plugging it back in to see if the light comes back on. If
the green light still does not come on, please email service@innovasleep.com,
or call 877-386-1373.
If you have a Split King base, please switch the transformers/power cords
on the two sides of your base to see if the green light comes back on. If
the light is still not on, please do a hard reset following the steps above.
C) Sync Instructions:
1) First, find the black pair button on the black control box located
underneath the bed (see Figure 2).
2) Double-click the black pair button, and the indicator light on the control box
should begin to flash blue.
3) Then, press and hold the HEAD UP and HEAD DOWN buttons on your
remote simultaneously until the indicator light on the remote begins to flash,
and the indicator light on the control box will turn from flashing blue to a
constant green light (see Figure 2).
4) At this point, the remote should be paired with the control box. To test, press
the HEAD UP, FOOT UP, and FLAT buttons individually.
***If the sync did not work, try it again - you may not have pressed and held
the buttons on the remote control quickly enough to sync it to the base.***
D) Information for Customers with King Bases:
If you have a king-sized bed, your base may be composed of two separate Twin XL
bed bases. If you would like one remote to control both sides of the bed
K2W Troubleshooting Guide
at least 600-700 joules, higher is better, and at most 400V,

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Summary of Contents for Innova K2W

  • Page 1 K2W Troubleshooting Guide IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY: A) Change the batteries to 2 AAA lithium batteries of any brand. Make sure the batteries are facing the correct directions. ○ Make sure the terminals of both batteries are in contact with the metal on ○...
  • Page 2 simultaneously, you will need to purchase a sync cord (see Figure 4). 1) To use the same remote to control both bases: a) Connect both control boxes with the sync cable (see Figure 4) by plugging in one side of the cable into the “SYNC” on the side of the control box and plugging the other side into the “SYNC”...
  • Page 4 ***Please feel free to email us at service@innovasleep.com or call us at 877-386-1373 if you have any questions or concerns. If the troubleshooting guide did not resolve the issue with your bed base, please let us know what step the troubleshooting guide did not work for you so that we can diagnose the problem.***...