Innova R1Y Troubleshooting Manual

IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY:
A) Change the batteries to 2 AAA lithium batteries of any brand.
Make sure the batteries are facing the correct directions.
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Make sure the terminals of both batteries are in contact with the metal on
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either side of the battery compartment.
Make sure you are not using rechargeable batteries.
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IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:
B) Check for power to the base:
Check to see if there is a green light on the transformer, which is the black box
on the floor attached to the power cord. Our bases should be plugged into a surge
protector that is
better.
If the green light is on, please proceed to the next step.
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If the green light is not on, please do a hard reset by unplugging your base
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for 30 minutes and plugging it back in to see if the light comes back on. If
the green light still does not come on, please email service@innovasleep.com,
or call 877-386-1373.
If you have a Split King base, please switch the transformers/power cords
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on the two sides of your base to see if the green light comes back on. If
the light is still not on, please do a hard reset following the steps above.
C) Information for Customers with King Bases:
If you have a king-sized bed, you may be aware that your bed is composed of two
separate Twin XL bed bases. Each remote must be synced to a different base to
operate both sides separately. If you would like one remote to control both sides of
the bed simultaneously, you can sync one remote to both sides of the base.
D) Sync Instructions:
1) Find the sync button attached to the cord OR find the reset button on the
side of your control box (see Figure 1).
2) Press and hold the HEAD UP and the HEAD DOWN buttons simultaneously
on your remote. An indicator light should begin flashing on your remote.
3) Keeping the buttons on the remote pressed, push the reset button on either
the cord OR the control box.
4) If the sync is successful, you will hear some quick beeping sounds.
5) Hold the HEAD UP button to test.
***If the sync did not work, try it again - you may not have pressed and held
R1Y Troubleshooting Guide
at least 600-700 joules, higher is better, and at most 400V, lower is
the buttons on the remote simultaneously or quickly enough.***