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IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY:
A) Change the batteries to 2 AAA lithium batteries of any brand.
Make sure the batteries are facing the correct directions.
○
Make sure the terminals of both batteries are in contact with the metal on
○
either side of the battery compartment.
Make sure you are not using rechargeable batteries.
○
IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:
B) Check for power to the base:
Check to see if there is a green light on the transformer - the black box on the
floor attached to the power cord. Our bases should be plugged into a surge protector
that is
at least 600-700 joules, higher is better, and at most 400V, lower is better.
If the green light is on, please proceed to the next step.
●
If the green light is not on, please do a hard reset by unplugging your base
●
for 30 minutes and plugging it back in to see if the light comes back on. If
the green light still does not come on, please email service@innovasleep.com,
or call 877-386-1373.
If you have a Split King base, please switch the transformers/power cords
○
on the two sides of your base to see if the green light comes back on. If
the light is still not on, please do a hard reset following the steps above.
C) Child Lock Instructions:
*Testing the child lock:
when you press the flashlight button, the child locks are on. If the backlight does
NOT come on when you press the flashlight button, the child locks are off.*
1) Press and hold the HEAD DOWN arrow and the FOOT UP arrow until the
remote blinks (see Figure 4).
2) If you want to turn the child locks back on, you would repeat this step.
PLEASE NOTE: If the child lock feature is turned on, the remote WILL
D) Sync Instructions:
a) You may have the easy-to-reach RESET/SYNC button on your bed model. The
easy-to-reach RESET/SYNC button is a small blue button located on the cord that
is plugged in under the bed and plugs into the ACDC black transformer that
sits on the floor. If you follow along your power cord from the wall or surge protector
towards the bed, you should run into it after you go past your transformer (see
Figures 1, 2, and 3).
R5N Extended Troubleshooting Guide
Press the flashlight button. If the backlight comes on
NOT sync to the adjustable base
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Related Manuals for Innova R5N
Summary of Contents for Innova R5N
- Page 1 R5N Extended Troubleshooting Guide IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY: A) Change the batteries to 2 AAA lithium batteries of any brand. Make sure the batteries are facing the correct directions. ○ Make sure the terminals of both batteries are in contact with the metal on ○...
- Page 2 b) If you don't have the easy-to-reach RESET/SYNC button on your bed model, you will have to look for the control box attached under the bed and then locate the RESET/SYNC button on the side of the box (see Figures 1, 2, and 3). 1) To sync the remote to the bed, simultaneously press and hold the HEAD UP and FOOT UP arrow buttons on your remote (see Figure 3).
-
Page 3: Memory Buttons
If you have a Split King base with a King mattress, sync one remote to both sides. This remote will be called the ‘Master Remote’ and will control both sides of the bed at the same time. If you want to use two remotes to control the bed bases at the same time, you can clone the second remote, but make sure you mark the master remote somehow so you can tell the two apart. -
Page 4: Emergency Lower
until the higher angle bed matches the level of the lower angle bed and lock the nut with the reinforced nuts. Emergency Lower: If your base is stuck in an upright position and your transformer has a green light, ● but the base still does not work after completing the steps above, you can lower it by pressing the blue easy-to-reach sync... - Page 6 ***Please feel free to email us at service@innovasleep.com or call us at 877-386-1373 if you have any questions or concerns. If the troubleshooting guide did not resolve the issue with your bed base, please let us know what step the troubleshooting guide did not work for you so that we can diagnose the problem.***...
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