Innova R4N Troubleshooting Manual

IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY:
A) Change the batteries to 3 AAA lithium batteries of any brand.
Make sure the batteries are facing the correct directions.
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Make sure the terminals of both batteries are in contact with the metal on
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either side of the battery compartment.
Make sure you are not using rechargeable batteries.
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IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:
B) Check for power to the base:
Check to see if there is a green light on the transformer, which is the black box
on the floor attached to the power cord. Our bases should be plugged into a surge
protector that is
better.
If the green light is on, please proceed to the next step.
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If the green light is not on, please do a hard reset by unplugging your base
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for 30 minutes and plugging it back in to see if the light comes back on. If
the green light still does not come on, please email service@innovasleep.com,
or call 877-386-1373.
If you have a Split King base, please switch the transformers/power cords
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on the two sides of your base to see if the green light comes back on. If
the light is still not on, please do a hard reset following the steps above.
C) Sync Instructions:
1) To sync the remote to the bed, press and hold the HEAD UP and FOOT UP arrow
buttons on your remote simultaneously.
2) Then, while holding both buttons on your remote, also press and hold the
reset button on the control box underneath the bed (see Figure 3)
If the sync is successful, you will hear some quick beeping noises.
3)
***If the sync did not work, try it again - you may not have pressed and held
the remote buttons simultaneously or long enough for them to sync.***
D) Hard Reset Instructions:
1) If syncing your remote does not resolve the problem, unplug the bed from
power for 30 minutes and plug it back in.
2) After the hard reset, try the sync instructions again.
IF YOU WOULD LIKE TO CLONE YOUR REMOTE:
E) Information for Customers with King Bases:
R4N Extended Troubleshooting Guide
at least 600-700 joules, higher is better, and at most 400V, lower is