Innova R5Y Troubleshooting Manual

IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY:
A) Change the batteries to 2 AAA lithium batteries of any brand.
Make sure the batteries are facing the correct directions.
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Make sure the terminals of both batteries are in contact with the metal on
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either side of the battery compartment.
Make sure you are not using rechargeable batteries.
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IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:
B) Check for power to the base:
Check to see if there is a green light on the transformer, which is the black box
on the floor attached to the power cord. Our bases should be plugged into a surge
protector that is
better.
If the green light is on, please proceed to the next step.
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If the green light is not on, please do a hard reset by unplugging your base
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for 30 minutes and plugging it back in to see if the light comes back on. If
the green light still does not come on, please email service@innovasleep.com,
or call 877-386-1373.
If you have a Split King base, please switch the transformers/power cords
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on the two sides of your base to see if the green light comes back on. If
the light is still not on, please do a hard reset following the steps above.
C) Sync Instructions:
1) First, find the black box (control box) mounted in the mid-section of the bed, and
locate the reset button on the side of the control box (see Figure 1).
2) Next, to sync the remote to the bed, press and hold the HEAD UP and FOOT UP
arrow buttons on your remote simultaneously (see Figure 2).
3) Then, while holding both buttons on your remote, press and hold the reset
button on the control box underneath the bed.
If the sync is successful, you will hear some quick beeping noises.
4)
***If the sync did not work, try it again - you may not have pressed and held
the remote buttons simultaneously or long enough for them to sync.***
D) Changing the frequency of your remote:
To determine how to change the frequency on a Richmat remote, you need to know
the year that the remote was manufactured. This is located on the sticker in the
battery compartment cover- look at the first 4 numbers of the SN # to determine
what year the remote was manufactured.
1) Take out the batteries out of the remote.
R5Y Extended Troubleshooting Guide
at least 600-700 joules, higher is better, and at most 400V, lower is