Innova K5W Troubleshooting Manual

K5W Extended Troubleshooting Guide
IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY:
A) Change the batteries to 2 AAA lithium batteries of any brand.
Make sure the batteries are facing the correct directions.
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Make sure the terminals of both batteries are in contact with the metal on
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either side of the battery compartment.
Make sure you are not using rechargeable batteries.
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IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:
B) Check for power to the base:
Check to see if there is a green light on the transformer, which is the black box
on the floor attached to the power cord. Our bases should be plugged into a surge
protector that is
better.
If the green light is on, please proceed to the next step.
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If the green light is not on, please do a hard reset by unplugging your base
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for 30 minutes and plugging it back in to see if the light comes back on. If
the green light still does not come on, please email service@innovasleep.com,
or call 877-386-1373.
If you have a Split King base, please switch the transformers/power cords
○
on the two sides of your base to see if the green light comes back on. If
the light is still not on, please do a hard reset following the steps above.
C) Child Lock Instructions:
The child lock prevents the adjustment, massage, and under-bed light from working.
1) To turn ON the child lock: Press and hold the child lock button for 5
seconds while the red backlight of the child lock button flashes.
2) To turn OFF the child lock: Press and hold the child lock button for 5
seconds while the red backlight of the child lock button flashes.
D) Sync Instructions:
1) Find the black PAIR button on the control box (see Figure 2) located under
the bed about halfway between the head and the foot.
2) Double-click the black PAIR button on the control box. The indicator light on
the control box should turn blue.
3) While the indicator light is blue, press and hold the PAIR button on the
remote. The indicator light on the control box should turn from blue to green.
4) Test whether the sync worked by testing the head and foot adjustment.
***If the sync did not work, try it again - you may not have pressed and held the
buttons on the remote control quickly enough to sync it to the base.***
at least 600-700 joules, higher is better, and at most 400V, lower is