Innova R5Z Troubleshooting Manual

IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY:
A) Change the batteries to 2 AAA lithium batteries of any brand.
Make sure the batteries are facing the correct directions.
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Make sure the terminals of both batteries are in contact with the metal on
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either side of the battery compartment.
Make sure you are not using rechargeable batteries.
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IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:
B) Check for power to the base:
Check to see if there is a green light on the transformer, which is the black box
on the floor attached to the power cord. Our bases should be plugged into a surge
protector that is
better.
If the green light is on, please proceed to the next step.
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If the green light is not on, please do a hard reset by unplugging your base
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for 30 minutes and plugging it back in to see if the light comes back on. If
the green light still does not come on, please email service@innovasleep.com,
or call 877-386-1373.
If you have a Split King base, please switch the transformers/power cords
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on the two sides of your base to see if the green light comes back on. If
the light is still not on, please do a hard reset following the steps above.
C) Sync Instructions:
i) You may have the easy-to-reach RESET/SYNC button on your bed model. The
easy-to-reach RESET/SYNC button is a small blue button located on the cord
that is plugged in under the bed and plugs into the ACDC black
transformer that sits on the floor. If you follow along your power cord from the
wall or surge protector towards the bed, you should run into it after you go past
your transformer (see Figures 1, 2, and 3).
ii) If you don't have the easy-to-reach RESET/SYNC button on your bed model,
will have to look for the control box attached under the bed and then locate
the RESET/SYNC
1) To sync the remote to the bed, press and hold the HEAD UP and FOOT UP arrow
buttons on your remote simultaneously
2) Then, while holding both buttons on your remote, also press and hold the
reset button on either the easy-to-reach RESET/SYNC cord or on the control box
underneath the bed, depending on what model you have.
If the sync is successful, you will hear some quick beeping noises.
3)
R5Z Extended Troubleshooting Guide
at least 600-700 joules, higher is better, and at most 400V, lower is
button on the side of the box
*** If your remote still doesn't operate your base after using the
(see Figures 1, 2, and
(see Figure 3).
you
3).