Innova R3 Troubleshooting Manual

R3/R4 Extended Troubleshooting Guide
IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY:
A) Change the batteries to 4 AAA lithium batteries of any brand.
Make sure the batteries are facing the correct directions.
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Make sure the terminals of both batteries are in contact with the metal on
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either side of the battery compartment.
Make sure you are not using rechargeable batteries.
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IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:
B) Check for power to the base:
Check to see if there is a green light on the transformer, which is the black box
on the floor attached to the power cord. Our bases should be plugged into a surge
protector that is
better.
If the green light is on, please proceed to the next step.
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If the green light is not on, please do a hard reset by unplugging your base
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for 30 minutes and plugging it back in to see if the light comes back on. If
the green light still does not come on, please email service@innovasleep.com,
or call 877-386-1373.
If you have a Split King base, please switch the transformers/power cords
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on the two sides of your base to see if the green light comes back on. If
the light is still not on, please do a hard reset following the steps above.
C) Information for Customers with King Bases:
If you have a king-sized bed, you may be aware that your bed is composed of two
separate Twin XL bed bases. Each remote must be synced to a different base. If you
would like one remote to control both sides of the bed, sync one remote to both
control boxes. If you would like one remote to operate one side of the bed, you will
need to sync one remote to each control box.
D) Sync Instructions:
1) Locate the small black button on the side of the black control box attached
to the underside of the bed. The control box is located halfway between the
head and the foot of the bed. If you follow your power cord up under the bed,
it should take you right to the control box (see Figures 1 and 2).
2) Press and hold the SET button on your remote (see Figure 3).
3) Then, while you hold down the button on your remote, press and hold
the small black button on the control box.
4) You should hear 3 quick beeps and then you can release both the SET
button and the small black button on the control box.
at least 600-700 joules, higher is better, and at most 400V, lower is