If Emm Status Led Is Blinking Amber At Five Times Per Sequence; If The Emm Status Led Is Solid Or Blinking Amber At Two Or Four Times Per Sequence; If The Link Status Leds Are Not Green; Troubleshooting Raid Controller Modules - Dell EMC PowerVault MD3820i Owner's Manual

CAUTION: It is recommended that you turn off the host server before turning off the expansion enclosure array
to prevent loss of data.

If EMM Status LED is Blinking Amber at Five Times per Sequence

Update the firmware to the latest supported firmware on both the EMMs. For more information on updating your EMM
firmware, see Management Firmware Downloads in the Storage Arrays Administrator's Guide at dell.com/powervaultmanuals.
If the EMM Status LED is Solid or Blinking Amber at Two or Four
Times per Sequence
1. Turn off the host server.
2. Remove the EMM and verify that the pins on the backplane and EMM are not bent.
3. Reseat the EMM module, and wait for 30 seconds.
4. Turn on the host server.
5. Check the EMM status LED.
6. If the LED does not turn Green, replace the EMM.
If the problem is not resolved, see

If the Link Status LEDs are not Green

1. Turn off the host server.
2. Reseat the cables on the expansion array and the server.
3. Turn on the expansion arrays and the storage array and wait until the system is fully booted.
4. Turn on the host server.
5. Check the link status LED. If the link status LED is not green, replace the cables.
If the problem is not resolved, see

Troubleshooting RAID controller modules

CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
CAUTION: In the case of non-redundant configurations, it is recommended that you turn off the host server
before turning off the array to prevent loss of data.

If the Array Status LED is Solid or Blinking Amber

1. In the AMW, select the Summary tab, and click on Storage Array needs attention.
2. Follow the listed procedures in the Recovery Guru(s) and wait for up to 5 minutes to check if the LED has turned blue.
If following the Recovery Guru procedures does not solve the problem, complete the following procedure to further
troubleshoot the array.
3. Turn off the host server as appropriate.
4. Remove the RAID controller module and verify that the pins on backplane and RAID controller module are not bent.
5. Reinstall the RAID controller module and wait for 30 seconds.
6. Check the RAID controller module status LED.
Getting Help.
Getting Help.
Troubleshooting Your System 31