Troubleshooting - Tanita BC-333LE Instruction Manual

Troubleshooting

If you are having problems with your device, check the following information before requesting repairs.
Problem
Nothing is displayed no matter which button is
pressed.
" " is displayed.
Text disappears immediately after being displayed.
The regional settings screen is displayed
when a button is pressed.
The date and time setting screen is displayed
when a button is pressed.
" " is displayed during measurement.
Nothing is displayed when I step on the measuring platform.
Power turns off during measurement (display disappears).
" " is displayed during measurement.
" " is displayed during measurement.
" " is displayed as the body composition
after measurement.
The displayed weight measurement is clearly wrong.
Only the weight is displayed.
Numerical values are flashing all the time.
" " is displayed.
Body fat percentage is displayed as 5% after measurement.
When measuring with the automatic recognition function,
a different person's ID number is displayed.
Only weight, BMI, body fat percentage, Muscle
Mass and Bone Mass are displayed.
Cannot measure body composition even
when individual data is set.
" " is displayed.
" " and " " are displayed.
" " is displayed over and over.
" " is displayed.
" " is displayed.
The device and smartphone cannot connect.
The contents of the regional and date/time
settings have been changed.
The "Measure body composition" button in the app does not work.
The "Enter data" button in the app does not work.
Body weight is not stable.
Body weight is less than usual.
The device switches on even though the power
has not been switched on.
□Are batteries inserted correctly?
□Are the batteries worn out?
□Is there plastic or dirt covering the battery terminals?
□Check the orientation of the batteries, and insert them correctly.
□Batteries have become worn. Replace as soon as possible.
□Batteries have become worn. Replace as soon as possible.
(" " may not be displayed if the remaining battery power is too low.
□The region, time and date need to be set in order to measure body composition.
Set the region, time and date.
□Date and time need to be set in order to measure body composition.
Set the date and time.
□Did you move during measurement?
□Are you moving during the measurement? What is the position and posture of the standstill?
□Are the soles of your feet dirty?
□Are you measuring with socks, etc. on?
□Did you step off the measuring platform during measurement?
□ The 150kg measurement range was exceeded. (Measurement is not possible in this case).
□Did you step on the measuring platform before "
Be sure to wait until " " is displayed before stepping on the measuring platform.
kg
□Are the personal data settings wrong?
□Did you select a different person's ID number?
□ One or more of the measurement items exceeds the measurement range. (Measurement is not possible in this case).
□Be sure to place the device on a hard, flat and stable floor for measurement.
□Have you set up your personal data?
□Only the weight is displayed for children 0 to 4 years of age.
□Are you still on this device? Please step off.
□When not in use, the Body Composition Monitor will periodically calibrate in
preparation for the next weighing. If the unit has been stored horizontally, with items
placed on top or moved from one location to another, select your personal data number
as explained on p.12 prior to taking your measurement.
□Body fat percentages lower than 5% cannot be measured (displayed as 5%).
□Incorrect recognition may occur if multiple people with similar weights and electrical
resistivity are registered.
□Items other than weight, BMI, body fat percentage, Muscle Mass and Bone Mass
cannot be displayed for persons aged 5 to 17.
□Individual data settings are incomplete.
You need to measure body composition once after entering individual data.
□This confirmation is displayed when changing or deleting individual data.
It is not an .
□Are the device and smartphone within communication range?
The communication range for the device is 5m with no obstructions.
□Is "Bluetooth" turned on in the smartphone settings?
□ Delete the device registration from the "Settings" > "Bluetooth" settings on the smartphone,
then try pairing the device with the smartphone again.
□Remove and replace the batteries.
□When used in conjunction with a smartphone, the smartphone's regional and
date/time settings are overwritten on this device.
□Is "Bluetooth" turned on in the smartphone settings?
□ The connection between the app and device is only enabled when the device power is off.
Check that the device power is off, then try again.
□If used on a soft surface such as a carpet, the underside of the measuring platform may
touch the floor, preventing accurate readings.
Perform measurements on a hard, flat and stable floor.
□Is a device that has a communication function, microwave oven or other device that
emits radio waves such as a wireless telephone being used near the device?
Check
" was displayed?
kg
en
Reference Page
7
7
7
11
6,11
18
12-13
8,9
12
-
11
9
18
11
12
-
11,12
18
9
16
8
8
8
7
7
8
-
11
5
17