Troubleshooting; Checkpoints - Samsung NSG6 87 Series User Manual

Troubleshooting

If you encounter a problem with the range, check the tables starting below, and
then try the suggested actions.

Checkpoints

Gas safety
Problem Possible cause
You smell gas. The surface burner knob
is not in the Off position
and the burner is not lit.
There is a gas leak.
Surface burner
Problem Cause
All burners do not The power cord is
light. not plugged into the
electrical outlet.
A fuse in your home
may be blown or the
circuit breaker may have
tripped.
The gas supply is not
properly connected or
turned on.
52 English
Action
Turn the burner knob to Off.
Clear the room, building, or
area of all occupants.
Immediately call your gas
supplier from a neighbor's
phone. Do not call from your
phone. It is electrical and
could cause a spark that could
ignite the gas. Follow the gas
supplier's instructions.
If you cannot reach your
gas supplier, call the fire
department.
Action
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
Replace the fuse or reset the
circuit breaker.
See the Installation
Instructions that came with
your range.
Problem Cause
Surface burners do The control knob is not
not light. set properly.
The burner caps are not
in place.
The burner base is
misaligned.
Surface burner The control knob has
clicks during been left in the Lite
operation. position.
The burners do not Surface burner
burn evenly. components and caps are
not assembled correctly
and level.
The surface burners are
dirty.
Very large or The wrong burner orifice
yellow surface is installed.
burner flames.
Surface burners The oven door lock is
light but oven turned on.
burners do not
light.
The Gas Pressure
Regulator shut off switch
is in the off position.
Action
Push in the control knob and
turn it to the Lite position.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
See page 46.
Clean the surface burner
components. (See page 45.)
Check the burner orifice size.
Contact your installer if you
have the wrong orifice (LP
gas instead of natural gas or
natural gas instead of LP gas).
The display will show the
Lock icon. Hold the oven door
open and Tap and hold for
3 seconds. The oven will beep
and the Lock icon will turn off.
Call a qualified service
technician.