Offline Transaction Processing - First Data FD150 User Manual

74 Operating your EFTPOS terminal

Offline transaction processing

Offline transactions are those your terminal approves without contacting the card issuer. The approved
transactions are forwarded to the issuer at a later stage. Offline transactions are allowed for a number of
reasons, outline below.
Card rules
Certain transactions are considered low risk and do
not need to be authorised online. Transactions in
this category are known as off-host transactions.
Below is a list of off-host transaction responses:
Y1
= offline approved
Z1
= offline declined
Y3 = unable to go online and approved offline
Z3 = unable to go online and declined offline.
Electronic fallback
If approved by First Data, your EFTPOS terminal
can be configured for electronic fallback mode.
The First Data EFTPOS terminal will enter electronic
fallback mode if there is a problem transmitting the
transaction to the card issuer. This could be due to
a communications error or due to the issuer being
unavailable.
These transactions are known as electronic fallback
(EFB) transactions.
All EFB transactions require signature confirmation
and will be approved with a response code of "08
Approved with signature". Transactions above
the floor limit will prompt the user to enter an
authorisation number.
You can obtain an authorisation for EFB
transactions by contacting the helpdesk on
1800 243 444.
Please note that in EFB mode, the terminal may
prompt the customer to enter their PIN and
provide their signature. In all cases, please follow
the prompts on your terminal.