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Troubleshooting
I cannot hear the caller.
Callers are unable to hear me.
The audio in the headset is
experiencing distortion, and I
am hearing an echo.
The other headset I was using
to listen to music on my
system/laptop does not work
anymore.
My computer is not finding my
headset during a call or while
listening to music.
It appears that the ANC
feature is not working.
When I mute or unmute the
microphone using the
Windows system control panel
settings, the following issue or
set of issues arises:
• It does not correctly reflect
the mute status on my
headset or within
applications such as Teams
and Zoom.
• It results in delayed
response on mute state in
Teams and Zoom.
14
● Press the volume up button on your headset. Also, check and
adjust the volume settings on your computer for accuracy.
● Go to the audio settings
panel/preferences and select your headset as the default audio
device.
● Unmute the microphone by flipping down the boom microphone
arm and tap the mute button.
● Ensure that the boom microphone is properly aligned with your
mouth.
● Go to the audio settings
panel/preferences and select your headset as the default audio
device.
● Lower the listen volume on your headset until the distortion
disappears.
● Go to the audio
panel/preferences and select your headset as the default audio
device.
●
Go to the audio settings
panel/preferences and select your headset as the default audio
device.
● Ensure that the headset is properly connected to the computer
or reestablish the connection.
● Verify the status of the ANC function by performing a single
press on the ANC button. The voice prompt indicates the current
ANC status.
● Ensure that there are no other objects that are attached to the
ear cup.
● Use the dedicated mute button on your headset to control the
mute or unmute feature in Teams and Zoom.
●The Human Interface Device (HID) Telephony controls mute or
unmute feature on Zoom and Teams. The headsets mute button
supports HID Telephony but not by the Windows mute settings.
Click the mute control on Teams and Zoom to fix the slow
response or error message.
in
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