Troubleshooting - Paradyne KeepInTouch 3760 User Manual

Troubleshooting

This appendix points out basic problems that can occur when
operating a KeepInTouch Card modem. It begins with simple
actions and progresses to more detailed reasons as to why your
modem may not operate. Use the hints provided in
Tables A-1 through A-5 to troubleshoot problems you may
encounter.
Your modem may have been shipped with an Installation Utilities
diskette. If you have this diskette, there is a diagnostics program
which may assist you in troubleshooting problems with your
modem. Refer to the help text files on the diskette for more
information on using the diagnostics program.
NOTE:
If your modem is included as part of your PC purchase,
your PC supplier may have loaded the files from the
utilities diskette onto your hard drive. If you did not receive
a copy of the diskette, check to see if the files are already
on your hard drive. Note, however, that not all PC
suppliers provide this diskette or files on the hard drive.
You may have access to a Bulletin Board System (BBS) if there
is a BBS telephone number on your warranty card. You may use
the BBS to view the most recent help text files, and to obtain the
latest releases of the utilities programs.
If you are experiencing problems while configuring your modem
to use it for the first time, use the Install program on the utilities
diskette to evaluate how the modem has been configured on
your PC.
If you have successfully used the modem in your PC on
previous occasions and are now having trouble, use the
Diagnostic program to check for modem hardware problems.
A
Issue 3 April 1994
A-1