Xerox B310 Service Manual page 114

Diagnostics and Troubleshooting
Action
Step 5
1 Remove the optional tray.
2 Make sure that the
interconnect cable of the tray
is properly installed.
3 Check the interconnect cable
and its connector pins for
damage.
4 Make sure that the tray
controller board is properly
installed.
5 Reseat all the cables on the
tray controller board.
6 Check the optional tray
controller board and its
connector pins for damage.
Are the tray interconnect cable
and controller board free of
damage?
Step 6
Replace the optional tray.
Does the problem remain?
9 9 3 3 8 8 - - 9 9 9 9 2 2 E E r r r r o o r r s s
9 9 3 3 8 8 – – 9 9 9 9 2 2 E E r r r r o o r r M M e e s s s s a a g g e e s s
Error code
938.yy
950.10
953.99
980.yy
981.yy
114 Xerox B310 Printer
®
Service Manual
Yes
Contact the next level of support.
Contact the next level of support.
Description
Supplies security is not enabled.
Non-Generic FRU installed.
Mismatch between system
NVRAM part and mirror NVRAM
part.
.xx points to the setting that does
not match.
NVRAM chip failure with mirror
part.
An option communication error
occurred.
An invalid paper port protocol
error occurred.
No
Go to step 6.
The problem is solved.
Action
Restart the printer. If the problem
remains, then contact the next
level of support.
See NVRAM mismatch failure
service check .
See Optional tray communication
error service check .