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en Troubleshooting
Fault
The door cannot be
opened due to a
power cut.
Drum jerks after the
programme starts.
Drum rotates, water
does not flow in.
No water is visible in
the drum.
The spin cycle runs
several times.
The appliance is vi-
brating, 'wandering'
and making loud
noises during the spin
cycle.
High spin speed not
reached.
The programme dura-
tion changes during
the wash cycle.
Whooshing, hissing or
sucking noises.
Banging noises, rat-
tling in the drain
pump.
There are detergent
residues on the laun-
dry.
Damp stains have
formed on the fabrics
after the smartFin-
programme
ish
has ended.
46
Cause and troubleshooting
The door is locked.
Open the door using the emergency release.
▶
→ Page 49
Not a fault. An internal motor test is started.
No action required.
Not a fault. Load detection is active for up to 2
minutes.
No action required.
Not a fault. Water is below the visible area.
No action required.
Not a fault. The appliance eliminates an imbalance by
repeatedly redistributing the laundry.
No action required.
Appliance is not correctly aligned.
Align the appliance. → Page 15
▶
The appliance feet are not fixed.
Secure the appliance's feet. → Page 15
▶
Transit bolts have not been removed.
Remove the transit bolts. → Page 13
▶
The appliance is using a reduced spin speed to elim-
inate an imbalance.
No action required.
Not a fault. The programme sequence is optimised
electronically, another rinse cycle is switched on due
to heavy foam build-up, or an imbalance is eliminated.
No action required.
Not a fault. Water is pumped in or detergent solution
is pumped out.
No action required.
A foreign object is in the drain pump.
Clean the drain pump. → Page 40
▶
Detergents may contain water-insoluble substances
that deposit on the laundry.
Start the Rinse programme or brush out the laun-
▶
dry after drying.
Water droplets from the drum or from the door have
moistened the fabrics. The drops come from either
condensed steam or the residual moisture from the
previous wash programme.
Iron the fabrics or hang them up to dry.
▶
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