Troubleshooting - Mistral MPAC1600R Manual

TROUBLESHOOTING

Problem
Appliance can't be
con gured successfully.
Mobile can't control
appliance.
Mobile can't nd appliance.
Please enable the permissions of Storage / Location / Camera /
Wi-Fi / Bluetooth for this APP when installing. Otherwise it will
have some problems when operating.
Check the mobile connected WLAN router SSID and password is
correct.
Check whether there are additional settings of WLAN router as
shown below:
1. Firewall by router itself or by PC
2. MAC address ltering
3. Hidden SSID
4. DHCP server
Reboot WLAN router, mobile device and appliance (WLAN
module) and connect appliance by CF or AP mode again. Before
rebooting, check nobody has already connected to same
appliance.
When appliance (WLAN module) is rebooted and app displays
device remove, ignoring this con rmation will lead to mobile
device losing control permission of the appliance. You will need
to connect the appliance by CF or AP mode again.
In case of power failure, mobile device will lose control
permission of appliance for 3 minutes after power failure.
(Noti cation will now show up on the mobile device.)
If you cannot control the app (appliance) even after power
restored, you will need to connect the appliance by CF or AP
mode again.
App display appliance Device o ine.
Please check the following conditions:
• The appliance has been recon gured.
• Appliance out of power.
• Router out of power.
• Appliance can't connect to router.
• Appliance can't connect to network through the router.
• Mobile device can't connect to network.
After adding the device, it disappears in device list:
• Hold and slide down to refresh the device list.
• If it has no change, shut down the app and start again.
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Analysis of cause