Troubleshooting - DwarfConnection DC-LINK-ULR1 User Manual

Troubleshooting

Possible Cause
No video
output Lack of power
Antennas
Video connection
cable
Frequency
selection
Unsupported
video format
Inadequate Connections
video quality
Range is too
great or signal is
obstructed
Radio signal is
experiencing
interference
The devices do
not seem to
Dark Mode is
work
enabled
Encryption is
enabled on one
device
Low range on
LR2 or ULR1
Reduced transmit
power
16
Possible Solution
Check power supplies of transmitter and receiver and
ensure that all cables are connected properly and that
there is sufficient power.
Ensure antennas are not damaged and are firmly
connected. Please use the DC-Scan to check.
Examine the transmitter's "Video" LED display. If the LED is
dark, check the HDMI or SDI connection cable.
Ensure that the transmitter and receiver are set to the same
channel.
Make sure you using a supported video format.
Ensure that all SDI or HDMI cables are firmly connected.
Check how many "RSSI" LEDs are lit on the receiver. For
decent quality, at least 2-3 LEDS should be lit. If only one is
lit, the signal is weak and the distance between transmitter
and receiver should be reduced. Alternatively, obstacles
between the devices should be removed or another
channel selected.
Open the DC-Scan and choose a free channel.
Make sure Dark Mode is disabled.
Make sure that ENC is disabled on all devices. If encryption
is desired, still disable ENC on all devices first, make sure
they are all on the same channel and re-enable ENC.
Make sure that the transmit power (on the transmitter) is at
100%.