Appendix C. Statement Of Service C-L - IBM Token-Ring Network PC Adapter Manual To Operations

Appendix C. Statement of Service
IBM will provide service for valid program-related defects in the
IBM Token-Ring Network PC Adapter Support Interface at no
additional charge. Program service is available until June 30,
1987. However, service will be provided only for the current
update level.
The way each customer obtains access to program service
depends on the marketing channel through which the program
was obtained.
In the United States and Puerto Rico, if the IBM Token-Ring
Network PC Adapter Support Interface was obtained through an
authorized IBM Personal Computer dealer, requests for program
service should be made through the dealer. If the program was
obtained through the IBM North/Central or IBM South/West
Marketing Division, requests for program service should be made
through the service coordinator for the customer.
The IBM Support Center will help the service coordinator
diagnose and solve problems. The service coordinator may call
the IBM Support Center at any time, and will usually be called
back within eight business hours. The IBM Support Center will
contact the service coordinator Monday through Friday between
8 a.m. and 5 p.m., local customer time.
IBM does not guarantee service results, or that the program will
be error-free, or that all program defects will be corrected.
When a report of a defect in an unaltered portion of a supported
release of the program is submitted, IBM will respond by issuing
one of the following:
• Defect correction information, such as corrected
documentation, corrected code, or notice of availability of
corrected code
• A restriction notice
• A bypass.
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