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I.Appendix A. Help and Service Information
This section contains information on how to obtain online and telephone technical support.
Online Technical Support
Online Technical support is available during the life of your product. Online assistance can be obtained through the Personal Computing
Support Web site, the PSG Electronic Bulletin Board System, and the IBM Automated Fax System.
IBM Personal Computing support Web Site
IBM PSG BBS
IBM Automated Fax System
During the warranty period, assistance for replacement or exchange of defective components is available. In
addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your
location. Your technical support representative can help you determine the best alternative.
Telephone Technical Support
Marketing, installation, and configuration support through the HelpCenter will be withdrawn or made
available for a fee, at IBM's discretion, 90 days after the option has been withdrawn from marketing.
Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the following information as possible:
1.
Option name
2.
Option number
3.
Proof of purchase
4.
Computer manufacturer, model, serial number (if IBM), and manual
5.
Exact wording of the error message (if any)
6.
Description of the problem
7.
Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the following table or to the enclosed technical support insert. If the
number is not provided, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and
nature of the calls received.
Support 24 hours a day, 7 days a week
Canada
U.S.A. / Puerto Rico
http://www.pc.ibm.com/support
1-919-517-0001
1-800-426-3395
1-800-465-3299 (in Canada)
1-800-565-3344
1-800-772-2227
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