Troubleshooting; Common Problems And Solutions; Installation Problems - Matrox Orion Installation And Hardware Reference

44 Appendix A: Troubleshooting

Troubleshooting

If you have problems using your Matrox Orion board, please try
the following:
Check for disconnected power cords.
Read the Common problems and solutions section in this
chapter.
If your problem is not addressed in this chapter or if the
solutions suggested don't work for you, contact your local
Matrox representative or the Matrox Imaging Customer
Support group; refer to the Product Support section at the back
of this manual for email addresses and phone numbers of
Matrox's offices. Or for up-to-the minute release and customer
support information, visit our web site:
http://www.matrox.com/imaging

Common problems and solutions

Installation problems

My computer beeps, hangs shortly after booting, or will
not boot when I turn on the power.
Remove any VGA boards and ensure that the motherboard's
VGA is disabled.
After installing the Matrox Windows NT 4.0 driver for my
Matrox Orion, my system does not reboot at the expected
resolution.
This is a problem that you are likely to encounter if the
resolution settings are incorrect or if the Matrox display driver
is not the correct version. These problems can be addressed in
the following ways:
To verify the current resolution settings or to change them,
click on the Matrox QuickDesk icon (located in your
Windows taskbar) and select Display Properties. The