Customer Service - Autel Robotics Explorer EVO II Manual

•
Within the warranty period, the product has the non -human performance fault during normal
use;
•
The product is not disassembled without approval or modified or added as instructed by
non -official manual, or has other non -human faults;
•
The equipment serial number, factory label and other marks are not tom away or altered;
• The effective proof of purchase, document and document number are provided;
•
This service is only applicable to the China mainland, and other countries and regions shall
be subject to local policies, laws and regulations.
This warranty clause will not be applied:
• When the product is out ofthe warranty period;
•
When the battery has been charged for more than 200 times;
•
When the product doesn't use the official latest firmware;
•
When the fault is caused when product is used for unlawful activities;
•
When the product fl ight log has been changed or deleted without approval;
•
When the serial number label and waterproof mark of the product are damaged or altered;
•
When the product has appearance, decorative or structural (such as frame and non-operating
component) defects;
•
When the damage is caused because it is not installed, used and operated as instructed by the
manual;
•
When the product damage is caused because of the use of the self -programming or
non-official software;
• When the damage is caused by the reliability and compatibility problems when the product is
used with the component of a third party other than Autel;
•
When the product suffers from abnormal use or environment, accident or improper handling,
unauthorized change, abuse, or improper installation, maintenance or storage;
•
When the product is damaged due to external factors, including but no[ limited to, natural
disaster, fire, water, dirt, dust, battery leakage, fuse burn-out, theft or any improper use of
power supply;
•
When user fails to send the product within 7 natural days after contacting Autel for warranty
service.
5.5 Customer service
This section includes the information on technical support, maintenance service, application for
replacement and spare parts.
5.5.1 Customer support
If you have any problem or question about our product, please contact the customer support of
Autel Robotics:
China
Tel: 400-800-1866
Website: ~v~r~cautzlrobotics.cn
North America/Europe
52