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276 MBUX multimedia system
You can find information on the following topics:
Activation of Mercedes me connect
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Operating the vehicle
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Nearest authorized Mercedes-Benz Center
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Other products and services from Mercedes-
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Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (
/
▌Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements
Access to a GSM network is available.
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The contract partner's GSM network coverage
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is available in the respective region.
The vehicle must be switched on so that vehi-
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cle data can be transferred automatically.
Multimedia system:
©
Phone
4
5
Call
Mercedes me
#
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the display.
Then you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
page 277).
Center.
▌Calling the Mercedes-Benz Customer Center
after automatic accident or breakdown detection
Requirements:
The vehicle has detected an accident or break-
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down situation (
/
The vehicle is stationary.
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The hazard warning lights are switched on.
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%
This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
Requirements for collision detection in the con-
text of accident recovery:
©
5
The vehicle is equipped with an anti-theft
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connect.
alarm system (ATA) (code 551).
The vehicle is equipped with the interior pro-
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tection (code 882).
The vehicle is equipped with the Anti-Theft
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Protection Package (code P54).
The collision detection service with theft notifi-
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cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away alarm
is armed on a locked vehicle, you will receive a
notification in the multimedia system when you
page 173).
switch the vehicle on.
The message informs you about the potentially
affected area of the vehicle and the strength of
the collision.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a
few seconds.
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