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Motorola C350 Series Service Manual

Dual band wireless telephone
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Download this manual See also: User Manual, Manual
2
Level 1 and 2 Service Manual
C350 Series
Dual Band Wireless Telephone
C350 Series
GSM 900/DCS 1800MHz and GSM 850/PCS 1900 with GPRS

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Summary of Contents for Motorola C350 Series

  • Page 1 Level 1 and 2 Service Manual C350 Series Dual Band Wireless Telephone C350 Series GSM 900/DCS 1800MHz and GSM 850/PCS 1900 with GPRS...

  • Page 3: Table Of Contents

    C350 Series 6809456A82 Level 1 and 2 Service Manual Contents Contents Contents Introduction ................1 Product Identification .
  • Page 4 Contents Product Family C350 Series January 23, 2003...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on the housing.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola HTC centers will perform level 4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering crystals or channel elements, specify the Motorola part number, description, crystal frequency, and operating frequency desired. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications General Function Specification 824-848 MHz Tx Frequency Range GSM 850 869-893 MHz Rx 880-915 MHz Tx (with EGSM) Frequency Range GSM 900 925-960 MHZ Rx 1710-1785 MHz Tx Frequency Range DCS 1800 1805-1880 MHz Rx 1850-1910 MHz Tx Frequency Range PCS 1900...
  • Page 10 Specifications C350 Series Speech Coding Function Specification Regular pulse excitation / linear predictive coding Speech Coding Type with long term prediction (RPE LPC with LTP) Bit Rate 13.0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps...

  • Page 11: Product Overview

    Level 1 and 2 Service Manual Product Overview Product Overview Motorola C350 mobile telephones feature global system for mobile communications (GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. The mobile telephone uses a...
  • Page 12 Product Overview C350 Series • 96 X 65 pixel color graphical display with 4 lines of text, 1 line of icons, and 1 line of prompts • Display zoom • Display animation • VibraCall® vibrating alert • 4-Way navigation key •...
  • Page 13 Level 1 and 2 Service Manual Product Overview ➧ If the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call. Simplified Text Entry iTAP™ predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options.

  • Page 14: General Operation

    General Operation C350 Series General Operation Controls, Indicators, and Input / Output (I/O) Connectors The C350 telephones’ controls are located on the front of the device, and on the keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on the LCD (see Figure 2).
  • Page 15 Level 1 and 2 Service Manual General Operation Display animation makes the phone’s icon menu move smoothly as the user scrolls up and down. ➧ Whether a phone displays all indicators depends on the programming and services to which the user subscribes. Figure 2 shows some common icons displayed on the LCD.

  • Page 16: User Interface Menu Structure

    SMS to your PC. (Availability is carrier and Network dependant). Motorola C350 phones incorporate the VibraCall® discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable. Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate Additionally, the profiling feature allows users to identify incoming calls by a specific ringer tone.

  • Page 17: Battery Information

    Level 1 and 2 Service Manual General Operation Battery Information Battery Charge Indicator The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.
  • Page 18 The battery date code is used for cell phone batteries that were manufactured beginning in March 2000. The following paragraphs provide more detail about the battery date code. Backend Pack Manufacturing Site (first position of battery code) A = Motorola Penang J= ESG, Chihuahua S = T.D.I Scotland B = T.D.I. Mexico K= T.D.I.
  • Page 19 Level 1 and 2 Service Manual General Operation Cell Reference Vendor Size Part Number Designator Saft VHAA1200 Maxell 5.5x30x48 ICP053048G NEC-Moli 6.7x30x47.3 MK11-2293 Mitsubishi 4.4x34x56 Lipmo001 Toshiba 6.6x34x50 LGQ633450R Panasonic 6x34x50 CGP34506 Toshiba 3.9x34x56 LAB363456A NEC-Moli 6.5x22x65 MK11-2300 6.6*9.8x47.9 LP063048A Panasonic LL-AAAA HHR70QAB4...
  • Page 20 9 = J = 1999 = Year of battery pack manufacture position 10 & 11 = CC = week twenty two. (backend pack) position 12 = C = Motorola, China. (Frontend Core Pack) position 13, 14 & 15 = placeholders (...) to indicate pack has not been relabeled.

  • Page 21: Operation

    Level 1 and 2 Service Manual General Operation Batteries sold in China have a 16 character date code: Example: YYYYMMDDABCXXXX Where YYYYMMDD is the actual battery manufacturing date A is the line number B is the shift number (A,C is day shift; B, D is night shift) C is a serial number from A to Z XXXX is a sequence number Embedded battery packs use a 6 character date code:...
  • Page 22 General Operation C350 Series January 23, 2003 6809456A82...

  • Page 23: Tools And Test Equipment

    Used to measure battery voltage 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

  • Page 24: Disassembly

    Disassembly C350 Series Disassembly This section describes how to disassemble a C350 Series telephone. Tools and equipment used are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment.
  • Page 25 Level 1 and 2 Service Manual Disassembly LATCH REAR HOUSING COVER REAR HOUSING COVER FRONT HOUSING 021023 021023o Figure 4. Removing the Rear housing Cover To replace, align the rear housing cover to the front housing Gently press the rear housing cover into position onto the front housing until the rear housing cover snaps into place.

  • Page 26: Battery Removal And Replacement

    Disassembly C350 Series Battery Removal and Replacement Battery date codes are explained in the Battery Date Code section on page 13 Before handling the battery, please observe the battery cautions listed below. Do not handle batteries with wet or sweaty hands.

  • Page 27: Removing And Replacing The Subscriber Identity Module (Sim)

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Subscriber Identity Module (SIM) Remove the rear housing cover as described in the procedures. Lift the metal SIM holder as indicated in Figure 6 to release the SIM. Remove the SIM by sliding it in the direction of the arrow as shown in Figure 6. SIM HOLDER 020188o Figure 6.

  • Page 28: Sim Holder Removal And Replacement

    Disassembly C350 Series SIM Holder Removal and Replacement Remove the rear housing cover and SIM as described in the procedures. Turn the endo housing over so the antenna and SIM holder are facing up. Gently press down on the SIM holder.

  • Page 29: Removing And Replacing The Endo Housing

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Endo Housing Other C330 series phone housings appear differently. The endo housing removal procedure is essentially the same for each type of housing. Remove the rear housing cover, and SIM as described in the procedures. Insert the plastic disassembly tool between the front housing and the endo housing to release the endo housing catches along the sides of the front housing as shown in Figure 8.

  • Page 30: Removing And Replacing The Front Endo Housing

    Disassembly C350 Series Removing and Replacing the Front Endo Housing Remove the rear housing cover, SIM, battery, endo housing as described in the procedures. Using the Torx driver and a T-6 bit, remove the 6 screws shown in Figure 9A.

  • Page 31: Removing And Replacing The Display Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Display Assembly Remove the rear housing cover, SIM, endo assembly, front endo housing, and battery, as described in the procedures. Use the disassembly tool to carefully release the 4 metal display latches on each side of the display assembly as shown in Figure 10.

  • Page 32: Removing And Replacing The Microphone

    Disassembly C350 Series Removing and Replacing the Microphone Remove the rear housing cover, SIM, endo assembly, front endo assembly, and display assembly as described in the procedures. Turn the display assembly over to reveal the microphone. Use the disassembly tool to gently pry the microphone out of its socket.as shown in Figure 11.

  • Page 33: Removing And Replacing The Transceiver Board

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Transceiver Board Remove the rear housing cover, SIM, endo assembly, antenna, front endo housing, display assembly and battery, as described in the procedures. This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage.

  • Page 34: Removing And Replacing The Rear Speaker

    Disassembly C350 Series Replace the display assembly, battery, front endo housing, endo assembly, SIM, and rear housing cover, as described in the procedures. Removing and Replacing the Rear Speaker Remove the rear housing cover, SIM, endo assembly, and front endo housing as described in the procedures.

  • Page 35: Removing And Replacing The Keypad

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Keypad Remove the rear housing cover, SIM, and endo assembly as described in the procedures. Use the disassembly tool to lift the keypad up and away from the front housing as shown in Figure 14.

  • Page 36: Removing And Replacing The Front Speaker

    Disassembly C350 Series Removing and Replacing the Front Speaker Remove the rear housing cover, SIM, endo assembly, front endo housing, and battery, as described in the procedures. Using the flat end of the disassembly tool to gently pry the speaker out of its socket as shown in Figure 15.

  • Page 37: Subscriber Identity Module (Sim) And Identification Label

    The MSN is an individual unit identity number and remains with the unit through- out its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 16.
  • Page 38 Subscriber Identity Module (SIM) and Identification Label C350 Series International Mobile Station Equipment Identity (IMEI) The IMEI number is an individual number unique to the PCB and is stored within the phone’s memory. The IMEI number made up of 4 sections as shown in Figure 22.

  • Page 39: Troubleshooting

    Troubleshooting Troubleshooting Manual Test Mode Motorola C350 Series telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used.
  • Page 40 Troubleshooting C350 Series Table 2. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 4*4*0 Disable speech coder enhanced full rate 4*5*1 Enable speech coder half rate 4*5*0 Disable speech coder half rate 5*0*0 Set audio level 0 Audio level...

  • Page 41: Troubleshooting Chart

    No Test Mode Required Phone Status --> Other Information Troubleshooting Chart Table 3. C350 Series Telephone: Level 1 and 2 Troubleshooting Chart Symptom Probable Cause Verification And Remedy 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure the voltage at TP_BATT+ with battery defective.

  • Page 42: Programming: Software Upgrade And Flexing

    Troubleshooting C350 Series Table 3. C350 Series Telephone: Level 1 and 2 Troubleshooting Chart (Continued) Symptom Probable Cause Verification And Remedy 6. Receive audio from earpiece speaker is a) Elastomeric connections between Replace the front Endo with a known good one.

  • Page 43: Part Number Charts

    Level 1 and 2 Service Manual Part Number Charts Part Number Charts The following section provides a reference for the parts associated with C350 series telephones. Related Publications Motorola C350 Wireless Phone User Guide (English) 6802910J26 6809456A82 January 23, 2003...

  • Page 44: Exploded View Diagram

    Part Number Charts C350 Series Exploded View Diagram 021034 021034o Figure 18. Exploded View Diagram January 23, 2003 6809456A82...

  • Page 45: Exploded View Parts List

    Level 1 and 2 Service Manual Part Number Charts Exploded View Parts List Table 4. Exploded View Parts List Item Motorola Part Item Motorola Part Description Description Number Number Number Number AANN4204 Battery See Table 5 Escutcheon SIM card MHN5433...

  • Page 46: Model-Specific Part Numbers

    Part Number Charts C350 Series Model-Specific Part Numbers Table 5. Model-Specific Part Numbers Item Part Description Part Number Number Battery, English AAHN4204 Battery, Chinese AAHN4210 Escutcheon, Silver Voda Logo 5470372L16 Escutcheon, Black Voda Logo 5470372L17 Escutcheon, Silver, Orange 5470372L18 Escutcheon, Black, Orange...

  • Page 47: Accessories

    Level 1 and 2 Service Manual Part Number Charts Accessories Table 6. List of Accessories Description Part Number Travel Charger, US SPN4681 Travel Charger, UK SPN4680 Travel Charger, PRC SPN4677 Emergency Battery Charger SPN5026 Easy Install Car Kit SYN8543 Optional External Mic SYN5708B Vehicle Power Adapter SYN8087...
  • Page 48 Part Number Charts C350 Series January 23, 2003 6809456A82...
  • Page 49 1 and 2 Index Level 1 and 2 Service Manual Index C350 Series 6809456A82 mechanical serial number 33 product 1 alert settings 12 identification, labels 33 antenna, removing and replacing 22 IMEI 34 Introduction 1 battery charge indicator 13 keypad, removing and replacing 31...
  • Page 50 Index C350 Series exploded view diagram 40 about 2 exploded view parts list 41 audience 2 model-specific part numbers 42 conventions 3 replacement parts 39 scope 2 product service policy 3 changes 1 customer support 3 identification 1 out of box failure 3...
  • Page 52 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc Truesync is a trademark of Starfish Software, Inc.. ® Reg. U.S. Pat. & Tm. Off.  2003 Motorola, Inc. All rights reserved.

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