HP Chromebook x360 14 G1 Maintenance And Service Manual
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HP Chromebook x360 14 G1 Maintenance And Service Manual

HP Chromebook x360 14 G1 Maintenance And Service Manual

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Maintenance and Service Guide
HP Chromebook x360 14 G1
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP Chromebook x360 14 G1

  • Page 1 Maintenance and Service Guide HP Chromebook x360 14 G1 IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Chrome is a trademark of Google LLC. Intel Core bound by the terms of the HP End User License To access the latest user guides, go to and Pentium are trademarks of Intel Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................3 Right side ................................3 Left side ................................. 4 Display ..................................5 Speakers ................................. 6 Keyboard area ................................ 6 TouchPad ............................. 6 Special keys ............................7 Action keys ............................
  • Page 6 Computer feet and bottom cover ...................... 20 Battery ............................... 22 WLAN module ............................ 23 Fan ..............................25 Heat sink ............................26 TouchPad board ..........................28 Display assembly ..........................30 I/O board ............................32 USB bracket, I/O board ........................34 Lock bracket ............................35 System board ............................

  • Page 7: Product Description

    Product components and their descriptions Category Description Product Name HP Chromebook x360 14 G1 Processor 8th-generation Intel® Core™ processors i7-8650U 1.9 GHz (SC turbo up to 4.2 GHz) quad core processor (8.0 MB L3 cache, 2400 MHz FSB, 15 W) i5-8350U 1.7 GHz (SC turbo up to 3.6 GHz) quad core processor (6.0 MB L3 cache, 2400 MHz FSB, 15 W)
  • Page 8 Table 1-1 Product components and their descriptions (continued) Category Description Ports (2) USB 3.1 Gen 1 Type-C ports (support charging, power delivery, video, data) HDMI v1.4b supporting up to 1920 × 1080 @ 60 Hz via USB Type-C USB 3.1 Gen 1 Type-A port Headphone/microphone combo jack Internal: USB 2.0 allocation;...

  • Page 9: Getting To Know Your Computer

    USB SuperSpeed port with Connects a USB device, provides high-speed data transfer, and, even when the HP Sleep and Charge computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 10: Left Side

    Left side Table 2-2 Left-side components and their descriptions Component Description USB Type-C power connector Connects an AC adapter that has a USB Type-C connector, supplying power to the and port computer and, if needed, charging the computer battery. – and – Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

  • Page 11: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Display...

  • Page 12: Speakers

    Speakers Table 2-4 Speakers and their description Components Description Speakers (2) Produce sound. Keyboard area TouchPad Table 2-5 TouchPad and its description Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Chapter 2 Getting to know your computer...

  • Page 13: Special Keys

    Special keys Table 2-6 Special keys and their descriptions Component Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Search key Searches your apps and the Web from your apps list. Action keys Execute frequently used system functions.

  • Page 14: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/ answer/183101.

  • Page 15: Bottom

    Bottom Table 2-8 Bottom component and its description Components Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 16 Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 17: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 18 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly L50833-001 Keyboard/top cover (includes keyboard cable): For use in Belgium L50840-A41 For use in Brazil L50840-201 For use in Canada (French) L50840-DB1 For use in the Czech Republic/Slovakia L50840-FL1 For use in Denmark, Finland, and Norway L50840-DH1...
  • Page 19 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Equipped with an Intel Core i7-8650U processor, 16 GB of system memory, and 64 GB of L50838-001 eMMC system storage Equipped with an Intel Core i5-8350U processor, 8 GB of system memory, and 64 GB of L50837-001 eMMC system storage Equipped with an Intel Core i3-8130U processor, 8 GB of system memory, and 64 GB of...

  • Page 20: Miscellaneous Parts

    Miscellaneous parts Table 3-2 Miscellaneous parts and their descriptions Component Spare part number AC adapter (45 W HP Smart AC adapter, non-PFC, USB Type-C) 934739-850 Power cord For use in Argentina L19357-001 For use in Australia L19358-001 For use in Brazil...

  • Page 21: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Plastic, nonmarking pry tool ● Phillips P1 magnetic screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 22: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the ●...

  • Page 23: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. ● Before touching an electronic component, discharge static electricity by using the guidelines described ●...

  • Page 24: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...

  • Page 25: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 26: Removal And Replacement Procedures For Authorized Service Providers

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts this your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 40 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 27 Remove the two Phillips M2.0 × 3.5 screws (3) from along the bottom edge of the computer. Starting near the bottom corner, use a tool to disengage the bottom cover (1), and then remove the cover (2). Reverse the procedure to install the bottom cover and rubber feet. Component replacement procedures...

  • Page 28: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number Battery (3 cell, 60 Whr) L29959-005 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the bottom cover (see Computer feet and bottom cover on page 20).

  • Page 29: Wlan Module

    WLAN module Table 5-3 WLAN module description and part number Description Spare part number Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter 901229-855 NOTE: WLAN module protective tape is included in the Miscellaneous Parts Kit, spare part number L50831-001.
  • Page 30 NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on each antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures for authorized service providers...

  • Page 31: Fan

    Table 5-4 Fan description and part number Description Spare part number L36913-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the bottom cover (see Computer feet and bottom cover on page 20).

  • Page 32: Heat Sink

    Heat sink Table 5-5 Heat sink description and part number Description Spare part number Heat sink (includes replacement thermal material) L36894-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the bottom cover (see Computer feet and bottom cover on page 20).
  • Page 33 Each time the heat sink is removed, thoroughly clean the thermal material from the processor component (1) and the surface of the heat sink (2). Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.

  • Page 34: Touchpad Board

    TouchPad board Table 5-6 TouchPad board, bracket, and cable descriptions and part numbers Description Spare part number TouchPad board L50832-001 TouchPad bracket L36910-001 TouchPad cable L36898-001 Before removing the TouchPad board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 20).
  • Page 35 Remove the TouchPad board from the computer (3). Reverse this procedure to install the TouchPad board. Component replacement procedures...

  • Page 36: Display Assembly

    Display assembly Table 5-7 Display assembly description and part number Description Spare part number Display assembly L50833-001 Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the bottom cover (see Computer feet and bottom cover on page 20).
  • Page 37 Separate the display from the computer (2). Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 38: I/O Board

    I/O board Table 5-8 I/O board and cable descriptions and part numbers Description Spare part number I/O board L36895-001 I/O cable, 30P L36892-001 I/O cable, 40P L36893-001 NOTE: I/O board bottom protective tape is included in the Miscellaneous Parts Kit, spare part number L50831-001.
  • Page 39 Disconnect the cable from the ZIF connector on the bottom of the I/O board (2). Reverse this procedure to install the I/O board. Component replacement procedures...

  • Page 40: Usb Bracket, I/O Board

    USB bracket, I/O board Table 5-9 USB bracket description and part number Description Spare part number USB bracket L36909-001 Before removing the USB bracket from the I/O board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 20).

  • Page 41: Lock Bracket

    Lock bracket Table 5-10 Lock bracket description and part number Description Spare part number Lock bracket L36911-001 Before removing the lock bracket, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the bottom cover (see Computer feet and bottom cover on page 20).

  • Page 42: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Table 5-11 System board descriptions and part numbers Description Spare part number System board equipped with an Intel Core i7-8650U processor, 16 GB of system memory, and 64 GB of L50838-001 eMMC system storage System board equipped with an Intel Core i5-8350U processor, 8 GB of system memory, and 64 GB of...
  • Page 43 Remove the Phillips M2.0 × 3.0 screw (1) that secures the system board to the computer. Remove the Phillips M2.0 × 4.0 screw (2) from the USB bracket. Lift the side up the system board (3), and then pull the system board away from the computer (4). TIP: A cable connects to the bottom of the system board.
  • Page 44 Turn the system board upside down (1), and then disconnect the I/O board cable from the bottom of the board (2). Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for authorized service providers...

  • Page 45: Usb Bracket, System Board

    USB bracket, system board Table 5-12 USB bracket description and part number Description Spare part number USB bracket L36909-001 Before removing the USB bracket from the system board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 20).

  • Page 46: Speakers

    Speakers Table 5-13 Speaker description and part number Description Spare part number Speaker Kit (includes speaker tape) L36896-001 NOTE: Speaker tape is included in the Miscellaneous Parts Kit, spare part number L50831-001. Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 20).

  • Page 47: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. NOTE: The keyboard/top cover spare part kit does not include the TouchPad or the TouchPad cable. The TouchPad spare part number is L50832-001. The TouchPad cable spare part number is L36898-001. Table 5-14 Keyboard/top cover descriptions and part numbers Description...

  • Page 48: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive. For detailed information about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your computer hard drive, including all the files in the Downloads folder.

  • Page 49: Installing The Chromebook Recovery Utility

    NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before beginning the recovery process, you need the following: A USB flash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this ●...

  • Page 50: Setting Up Your Computer After A Reset Or Recovery

    Wait while Chrome verifies the integrity of the recovery media. NOTE: If you need to cancel the recovery during the verification process, press and hold the power button until the computer turns off. Do not disrupt the system recovery process after the verification step is complete.

  • Page 51: Specifications

    Specifications Table 7-1 Specifications Metric U.S. Dimensions Width 325.5 mm 12.81 in Depth 227.0 mm 8.93 in Height 16.1 mm 0.63 in Weight 1680 g 3.70 lb Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating ‑20°C to 60°C ‑4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90%...

  • Page 52: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V AC, or from 220 to 240 V AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 53: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 8-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 54 Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 55: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 56: Index

    Index components AC adapter light 3, 4 bottom 9 I/O board AC adapter, spare part numbers 14 display 5 removal 32 action keys 8 left side 4 spare part number 13 back 8 right side 3 spare part numbers 32 brightness down 8 speakers 6 I/O cable, 30P...
  • Page 57 12 regulatory information spare part numbers 34, 39 regulatory label 10 operating system, product USB SuperSpeed port with HP Sleep wireless certification labels 10 description 2 and Charge 3 reload action key 8 USB Type-C power connector and...

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